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Business Profile

Hotels

OYO Hotels Inc.

Headquarters

This business is NOT BBB Accredited.

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Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 50% of the total complaints filed.

Complaints

This profile includes complaints for OYO Hotels Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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OYO Hotels Inc. has 19 locations, listed below.

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    Customer Complaints Summary

    • 168 total complaints in the last 3 years.
    • 63 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We arrived on 12/26 at 3:38pm and walked up to the locked lobby door. There was a man asleep on a couch inside. When he woke up he unlocked the door and let us in so we could check in. He took a $50 deposit and gave us our room key. We drove around the back of the motel, and entered the room. It had old broken filthy furniture, the bed was a few inches off the floor with crumpled sheets, and pillows that had been slept on. The mattress was covered in brown rust colored spots and was covered with stains. The walls were dingy, stained, the carpet was dirty, it smelled like smoke, mold, and body odor. We did not make it as far as the bathroom before we turned around and went back outside. By 4:06pm I was on the phone with *********** Travel asking what I should do as I could not and would not stay there. They said to return to the lobby and tell the employee what I saw in the room, and let him know I could not stay there, and ask him to approve a refund, get his contact information, and to call back and they could help me find a place to stay. I went back to the lobby and waited for the guy to wake up and unlock the door. I told him that the room was filthy and someone had been sleeping in the bed, and I wasn't going to stay there. I asked for his contact information and asked that he approve a refund. He told me the room was clean and ready to rent, and 'how can I give you a refund when you've been in the room for an hour?'. Then he said he couldn't give me a refund as I didn't pay him, and I needed to contact whoever I paid. He did agree to return my $50 deposit. I didnt need a refund, I needed him to let *********** know I wasnt staying and ok the refund.This motel is not beachfront or near the seawall, there was trash and a pile of dirty mattresses by the dumpster. The rooms and building look nothing like the pictures online, as they have been photoshopped. I never would have chosen to stay there if the images and descriptions reflected the true condition.

    • Initial Complaint

      Date:12/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had made a reservation there for 11/21-11/24 and when i got there pd for the 3 days , and due to a private matter i had to check out early, i check out the very next morning at 5am on 11/22/24. And asked for a refund for the 2 days i didnt stay and already pd them with my **** debit card, and they wont refund my money! They keep giving excuses. Can u help please!? I would just like my $160 back for the 2 days i didnt stay there.

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When arriving at the hotel where I had reserved a room online using OYO, we had an extremely frightening experience that we will never forget! The hotel location was extremely seedy, and we witnessed blatant illegal activities (prostitution and drug trafficking) taking place on the property.We learned that the king bed that I had reserved and paid for was unavailable when we checked in, then afterwards we found the room door left standing wide open. To our further dismay, we also discovered someone else (with a cigar) already in the supposedly non-smoking room! Our personal safety was jeopardized in what could have been a life-threatening encounter, so we hurriedly evacuated the room and fled the premises in fear for our well-being. At that point, I immediately contacted OYO to report this completely unacceptable situation.OYO took no action nor offered any solution, so the matter remains unresolved. Considering the potential harm that we risked, I am requesting a refund of my prepaid room charges at a place where we were too afraid to stay the night.Alternatively, OYO may opt to reimburse us for our more secure accommodations at another hotel where we spent that night. Thank you for your consideration in this case, and I will look forward to a successful conclusion.

    • Initial Complaint

      Date:12/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      October 3, 2024, I booked a hotel called the sunrise inn by oyo in ****** ******* through *********** the check in was due for October 3rd and check out was October 5 and I paired ****** USD due to hurricane ******. I proceeded to call the property as I was inbound to the location I kept getting forwarded to the luxury inn by oyo and they kept transferring me and hanging up the phone when I was trying to call the ***********. This lead to multiple communication problems, I arrived at the sunrise inn at 10:30pm for my check in time which was a 2 hour drive from where I lived in *********, *******, to my surprise there was no one at the property and the front desk to great me to get my key and check in. No one answered the phone the front glass door or the door bell which caused irritation I proceeded to call *********** for them to step in even after I went to the luxury inn to speak with that hotel and they asked me rudely to leave the property cause they was not going to help me. I contacted *********** asked them to step in they did the same communication I have tried with both hotels and they have gotten the same results, I did have a bbb case for booking as they refused to even help me get my refund from the property to no avail that was not even of help so now Im asking better business bureau to step in on this cause it seems calling oyo back and forth and I am getting the phone hung up on is not doing me any justice I tried getting the money back but they company has to issue the money back before can processed so please anything helps as of now.

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 12 of this year I rented a room from OYO Hotel in my county, ****************. I let them know that I would t need the lengthy stay after all and was told that I would get the full refund. But since 1 and a half days was spent there I told them they could charge me and refund the rest of which was $759.90, but I had to contact the main office. After 2 separate attempts I was told both times that it would be 7-14 business days but still yet I have not refund. I feel like I am getting a run around and would like to have this resolved. Thank you for your time

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      10/26/2024 I have tried to resolve this issue I stayed at the hotel from 10/24/2024 10/ 26 /2024 the company failed to give me my deposit back! I left the room clean and unadulterated! Calls and emails to the company have been left unanswered whenever I do connect to the front desk they just hang up on me! I expect my $100 deposit to be refunded immediately! Or a reason why it hasn't been so I can follow up.

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The oyo dfw north listed itself as a hotel located in *************************************************************************************************. I booked it using ********* and paid 46 USD. When i came to the property, it is now owned by studio 6! The building is no longer under OYO. I had to pay 60 dollars to stay for the night instead for studio 6. This is fraudulent for both OYO and ********* to take my money on a hotel they no longer own!

    • Initial Complaint

      Date:11/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Budget inn owned by oyo located in ********* ***** needs to be condemned. Upon arriving after booking through ******* and fully charged I was told they had no accommodations for me. When they sorted that out the room provided was disgusting. There were people using drugs openly on the property 2 doors from my room. The property looks like a complete junk yard. I was refused a refund after expressing my concerns about the disgusting circumstances. The sheets were filthy, the tub was rimmed with a ring of filth. The area is completely unsafe. I will be contacting the health department and anyone else who will listen. There is no way anything is up to code. I would like to be contacted regarding a resolve. This is unacceptable.

    • Initial Complaint

      Date:11/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a room at the OYO hotel located at *****************************************************************************************************************. Upon check in, I walked into the room and began to look around. I noticed roaches scurrying on the floor underneath the bed, and roaches on the shower curtain in the bathroom. I took a quick video and immediately ran out of the room. I notified the front desk agent that there were roaches in the room, and I no longer wanted to stay at that hotel. He refused to refund me, even though I expressed my dissatisfaction with the room and said I was booking a room elsewhere. I am having difficulty contacting a manager or supervisor, and keep getting the runaround. I would like your assistance in helping me obtain my refund please. I did not stay the night, I was displeased with the disgusting conditions of the hotel, and they refuse to assist me. Thank you

    • Initial Complaint

      Date:10/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/14/2024, I made a 3-night stay reservation (10/14 - 10/17 - Booking ID ********** When I attempted to pay for the reservation, my bank incorrectly declined the charges, which put a hold for $172.00 on my card. I am an extended guest at the hotel & needed to pay for the room BEFORE 12 PM, CST, to avoid the late fee so I made a one-night stay (10/14-10/15: Booking ID ********* reservation. I contacted the *** reservation line to get assistance with getting the hold removed so that I could pay for the room ASAP. I was told I needed to email the *** Escalation email for assistance, which is what I did. (Ticket ID: **********.) I received an email saying my reservation had been confirmed for 10/14-10/17 (Booking ID *********, which was booked by the Escalation team in regards to ticket **********; however, I already booked PEH08076 for 10/14-10/15 so that I didn't have to pay a late fee. I called the *************** line several more times BEFORE I was checked in on the *** booked reservation XUEX0471 to attempt to get the dates changed to 10/15-10/18, since I never requested they rebook this reservation the dates should've been changed. As it was getting late in the day, the *** DFW Irving South Front Desk Manager, ****, checked me in on XUEX0471 (booked by ***) so that it didnt show as a no show, and I lost money for the entire reservation. I replied to an email that was submitted by an *** reservation rep (Ticket ID: **********) explaining the situation & requested the dates for XUEX0471 be changed to 10/15-10/18 since I didn't request this reservation be rebooked. I received a reply stating that since I was already checked in a refund was not due. The *** DFW Irving South Front Desk Manager, ****, has advised I in fact AM due a 1-day refund since I have 2 reservations with a 10/14 check-in date, 1 of which, was NOT requested or made by me (Booking ID: *********

    OYO Hotels Inc. is NOT a BBB Accredited Business.

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