Complaints

This profile includes complaints for Knightvest Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Knightvest Management

  Dallas, TX 75240-6357

  
• 

  Mosaic Apartments

  5600 N Beach St Haltom City, TX 76137

• 

  Oakville Apartments

  7011 W Parmer Ln Austin, TX 78729

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  Charleston Apartments

  14555 Blanco Rd San Antonio, TX 78216

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  Harlowe Apartments

  2525 Highway 360 Euless, TX 76039

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/16/2022 I visited 2 apartment complexes in my area without knowing they belonged to the same parent company, Knightvest. The employees at each location did the opposite of what they were supposed to and I started an application with the wrong apartment complex. I never completed the application. I cancelled the application as soon as I realized the mistake, but they still charged me $300 application fee. I got my money back by filing a claim through my bank. Now, 5 months later, I got a call from a collection company. I want them to provide a written letter dismissing any charges and for the collection company to dismiss the collection. Please see 2 attachments: Original email thread with Sea Grove Apartments and Letter I sent to Knightvest.

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/08/16) */ Our management team is aware of the situation, and we are working to remove the applicant from collections. Should they have any questions, they can reach out to us at [email protected] for details.

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved out of the Berkely Apartments and were told we would get our deposit back. A check was sent to us with the wrong spelling of our names, and we could not deposit the original check as confirmed with all of our different banks. We repeatedly asked management to fix this issue, and they wouldn't answer emails or phone calls. Finally, after ignoring our calls and emails, they responded by saying they couldn't fix the check issue. Only after speaking directly with the manager did they agree to reissue a check. We emailed again asking for confirmation of the reissued check and were ignored for weeks. When we still didn't receive the new check and asked for tracking information, their response was anything but helpful. They keep sending us to a third party to fix the issue, but the third party needs Berkeley's cooperation to help us. The bottom line is that they owe us money that they blatantly said we would receive in a matter of days from moving out, and it has been months. They are dismissive and not cooperative. This is horrible management and customer service by the Berkeley managing staff and needs to be fixed and dealt with immediately.

  Business Response

  Date: 09/21/2022

  Business Response /* (1000, 5, 2022/08/10) */ We have resolved this issue with the resident. A new check has been issued and mailed to the address they requested.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former tenant at the Oakville Apartments (managed by Knightvest Realty) in Austin, Texas from June 15, 2021 to June 14, 2022. On June 1, 2022, I should have been charged 559.38 for my final month's rent (June 1-14). Instead I was charged $1422.88 for the full month of June, at an increased rent rate, with an additional charge for a month to month lease, despite me giving my notice to vacate before the required 60-day notice. After going into the office and challenging the charge, I was told I would not be issued a refund immediately, and that I would have to wait for them to walk through my apartment after my lease was over, at which point they would send my information over to the accounting department who would then mail the refund to my next address within 30 days of my lease ending (as required in my lease, and by Texas law). It has now been 43 days since the end of my lease, and I have emailed them 4 times asking for information on when the refund will be issued, and to confirm that they have the correct mailing address on file. My first email was ignored. My second and third emails got the same response (that my information was sent to accounting, and accounting will issue the refund) and did not tell me anything that I didn't already know. My last email was more strongly worded, and I told them I would be filing a BBB complaint if I did not hear back by the end of today, and that last email has currently not been responded to.

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 7, 2022/08/16) */ Oakville Apartments is in receipt of the above-referenced former resident's complaint and appreciates the opportunity to respond. Mr. ******** complained that a return of overpayment has not been received. Mr. ******** moved out of Oakville Apartments and a final account statement was sent to him on 6/24/22 stating a refund in the amount of $738.65 was due to him. After confirming with our accounts payable department, we are please to report that a check for the overpayment will be issued out this week and sent to his forwarding address. Oakville Apartments sincerely regrets any inconvenience this issue may have caused.

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern, I write this email to inform the Better Building Bureau of the concerns of the residential tenants at the property Ridley on Main, Apartment 4120, which KnightVest recently took ownership of on May 30th, 2022. My husband and I experienced flooding in our home on Sunday, May 22nd. I had to leave work early to help my husband save our property from water damage. The previous management was able to get maintenance out to us in the afternoon the same day where they vacuumed the remainder of the water inside our living room and left two fans overnight. In addition, they placed sandbags outside of our door as a temporary solution to keep the rain out. Previous management promised on 5/23 to have the vendor come out and replace our recently installed patio deck. The deck was built incorrectly which caused the rain to drain into our apartment causing the flooding. She also promised a concession for the huge inconvenience. KnightVest management replaced Lisa with no knowledge of the situation. My husband and I had to re-explain our flooding complications to Vanessa, the Leasing Consultant on Monday 5/30. Vanessa had the new maintenance team come out on Tuesday 5/31 to check out the floor damage and patio deck. We sent a follow-up email on 6/08, 6/2 and 7/05 and still awaiting a resolution. According to Florida Law and our leasing agreement section 32, subsection A: it is the responsibility of the property owner to make all reasonable repairs within seven days after delivery of notice and/or have made every effort to correct the failure to comply. Even after KnightVest Management took ownership on 5/30, it has been way past seven days and no efforts have been made at this time 7/11. To conclude, this flooding situation has been emotionally and mentally taxing. Our quality of life has been impacted as we cannot even enjoy our outdoor courtyard and are concerned about the hurricane season that is upon us in Florida.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 7, 2022/07/27) */ Knightvest Residential purchased this community on May 26, 2022 and were informed on that day that a vendor was coming to take care of the patio situation within 3 days of us taking over. After each time of ******* reaching out to us we would reach out to prior ownership and try to get vendor to come fix the issue to no avail. After realizing that prior ownership and their vendor were not going to resolve the issue we sent our own vendors to bid the work, got it approved and then got the problem officially fixed on July 18, 2022. We have been in direct contact with ******* throughout the entire process of getting this resolved and she is happy with the repairs made.

• Initial Complaint

  Date:06/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I recently (in April) moved in StoneBrook Apartments. Our move in date was April 7th, we got there to sign our lease and ensure the apartment was good to go only to walk in and see you what looked like a possible infestation of roaches/bugs. We informed the complex and their solution was to move us to a different unit, and while that did make my wife and I have to increase our rent (because of upgrading to a large unit) we were okay with it because it allowed us more space. When we went to move into the 2 bed room that weekend, we had to spend over 200.00 in cleaning supplies because the unit was NEVER cleaned. There was carpet painted over on the base boards, paint on the floors, blinds were disgusting etc. we cleaned the unit ourselves, brought this to the managers attention and was given no compensation or solution to our issue. Fast forward to a couple weeks/month or so later, our toilet was clogged (in a ONE bathroom apartment) and I immediately called the front office only to be told a message would be relayed to maintenance. It took several calls and attempts to get someone out to my unit (almost 4.5 hours later). I had my 2.5 year old niece in my home at the time and neither her or myself were able to use the rest for that long due to no response from the apartments. A day or so later, we noticed our AC unit was not blowing cool, we called SEVERAL times (again) and never response, when we finally got ahold of someone we were told that someone would come out and look at our unit, santos the maintenance manager came and put freon in the WRONG AC unit, we noticed it still wasn't cooling about 15 mins after closing, I immediately called the after hours number and per the recording I should have been called back immediately, but instead my wife, my self and my two large ELDERLY/not perfectly heathly dogs were in the apartment for over 20hrs without a running ac. It reach over 77deg in the apartment and we were never taken care of in a timely manner.

  Business Response

  Date: 08/08/2022

  Business Response /* (1000, 5, 2022/06/27) */ The management is aware of this resident's concerns and have worked to address them with her. She has been offered the option to either transfer on-site, or be released from her lease. Should any additional questions or concerns arise, we encourage the resident to speak with the property manager.

• Initial Complaint

  Date:05/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to look at an apartment and told Regena I needed to be moved in by April 29th, she stated she will try her best but it may be April 30th I agreed and I applied for the apartment. Prior to applying I told regena that I was only at my previous apartment for 2 months due to a stalker and if that would be a problem she said no long as my previous apartment knew I was leaving. Regena requested rental verification from that apartment and 3 days later stated i needed to get rental verification from the apartment prior to that since it was only 2 months leaving there, even though I told her that prior to applying. This delayed my move in because of her negligence. I was unable to move in by April 30 due to not having enough time to get the electricity and renter insurance because of the weekend so I advise regena of this and she stated I could move in on the may 20th only if I signed my lease prior to getting the keys. I told Regena I was on vacation unable to read my lease agreement thoroughly and that I would sign the lease in the office on my move in day. Regena stopped replying and they didn't answer my calls anymore. Now they are charging me 250 for an apartment they are purposely trying to not let me move into. I have emails communicating all of this who's Regena before she chose to end all communication with me but then sent me a bill.

  Business Response

  Date: 07/07/2022

  Business Response /* (1000, 5, 2022/05/18) */ The fees charged are correct per the application agreement attached, stating all fees paid are non-refundable and will not be returned for cancellations or denials and will be forfeited as liquidated damages. Upon application a payment was received 04/26/22, the application was completed within the allotted time stated in the application however the consumer failed to sign the lease within the allotted time per the application agreement & the fees were returned, marked as "Authorization Revoked by Customer "on 05/11/22 leaving the fees not paid with a balance due. 05/13/22 The consumer brought payment in full by money order to the office leaving a $0 balance. Per the application all fees paid are non-refundable and will not be returned for cancellations or denials and will be forfeited as liquidated damages. Consumer Response /* (3000, 7, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Prior to paying the fees and applying for the apartment I told Regena that I was only at my previous apartment for 2 months and if that was a problem she stated no. She waited two days to let me know that she needed two previous apartments to verify rental verification since the prior apartment was only two months. Regena dropped the ball which delayed the process to approve my application. Priscilla stated all calls are recorded so pull the call from Tuesday prior to me applying for the apartment I made it clear I needed to be moved in by April 29th Regena stated she could do April 30th, I agree so that was a verbal and written agreement on April 30th, on April 29th Regena emailed me at 5pm stated I was approved but I had to have renters insurance and electricity setup prior to moving in or I will be charged due to it being a Friday after hours I was unable to get the above request until May 2nd and I told her that, if she would have did her job on Tuesday April 26th and requested rental verification for both apartments the delay would never had happened and I would have been able to move in on the Agreement date. Regena knew she made a mistake and agreed to allow me to move in on May 20th, I agreed then she stated I needed to sign my lease prior then looking at the place and picking up my keys, I stated I was unable to do that and she never responded to my email. I emailed Regena twice with no response I called multiple times with no response. I contacted my bank and let them know the situation and since they did not keep their agreement for me to move in by April 29th I could file a dispute. I only paid the balance due to it not being sent to collections and affect my credit while I dispute the claim. Your calls are all recorded I made it clear what I needed prior to applying Regena made a mistake and did not keep our agreement. I have recorded calls also, which in the state of TX will be valid that I can also upload where Priscilla agreed that this company made a mistake multiple time throughout this process. Business Response /* (4000, 11, 2022/05/31) */ ***Document Attached*** You applied on April 26th and by April 29th at 3:38pm we sent your approval via e-mail. We did everything we could to get this application processed in record time to accommodate your request for a move in on April 30th. That evening and the following day would have been sufficient time to get your electricity and renter's insurance transferred over as you agreed to a move in date of April 30th, and we processed and approved your payment by the 29th to meet your request. We understand you stated that you were breaking your lease, but until the rental verification comes back from your landlord, we do not know what the information is till received to proceed to the next step. Consumer Response /* (4200, 13, 2022/06/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is not true. On Tuesday April 26th I told Regena myself by phone that I was at my previous apartment for 2 months prior to applying. Pull the call!!!! Secondly I was EMAILED not CALLED from Regena on Friday telling me I was approved at 5pm, I did not have time to get electricity or I would have instead of me and my child being homeless. You are refusing to pull calls or you know the truth and don't want to give me my money back because you are money hungry liars. Like I said I have two recorded calls were I spoke with Priscilla, we're she stated multiple times Regena made a mistake.