Business Profile

Consumer Finance Companies

Sun Loan Company

Headquarters

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Complaints

This profile includes complaints for Sun Loan Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

52 total complaints in the last 3 years.
15 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice that I have a collection from Sun Loan on my credit report. It says it was opened on 2/29/2020 for $2,702 with account number starting in 1**** that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and *****.
Business Response
Date: 05/27/2025
On February 29, 2020 Mr. ****** took out a loan for $1,780.99 at the Sun Loan branch office in *******, **, which called for a total payback of $137.00 per month for 13 months. Over the course of the loan,Sun Loan communicated with Mr. ****** on multiple occasions, but ultimately only two payments were received prior to the loan being charged off on October 31, 2020. We have included copies of the signed contract and identification with our response.
Because the address provided at the time Mr. ******* loan was made matches the address provided in Mr. ******* complaint, we have no reason to believe that any notices mailed to him by the Sun Loan branch were not received.
Between September 15, 2021, and December 19, 2024, Mr.****** has submitted a total of 17 disputes to Experian, Equifax, and **********, claiming fraud in only three of those disputes. Several of ********** disputes directly to the credit bureaus during this time did contain documentation which was reviewed during the investigation of each dispute submitted. Each dispute was responded to accordingly and within the timeframe provided by the Fair Credit Reporting Act (FCRA).
We have reviewed the reporting of Mr. ******* loan to *******, ********, and ********** and find that the loan is being reported correctly as a charge off. We believe that the loan does belong to Mr. ****** and therefore it would be incorrect to delete the information as Mr. ****** has requested.
If Mr. ****** has any questions or if he would like to settle the account, he may contact the Sun Loan corporate office at ************* and ask to speak with ***** *****, Compliance Manager. If Mr. ****** would like to request and submit a copy of our Fraud Affidavit, he may contact us directly by emailing *********************** or by mailing his request to **************************************************.
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a customer with you ********************** for years I've always paid off my loans and now this one time when I was not understanding of the the contraat, they are giving me a problem of reversing it, this is the issue ,I did refinance my loan just a couple of days ago my previous balance was $4,827.01 they gave me back $62 added an additional making my new balance of$5,605.56 a difference of ******. Once I actually seen what was going on I went in the office I'm trying to explain to the ladies in the ********* office this was a mistake *** did not understand even his wife did not understand it and this needs to be taken care of because they don't explain especially to a disabled person so this needs to be taken care of if you can please call me back at ************ My email is ******************* can you please call me back ASAP WE JUST WANT TO REVERSE IT GIVE YOU BACK THE $62 AND LEAVE IT THE WAY IT WAS OUR BALANCE BEFORE THIS WAS $4,827 AND 1 CENT IT'S RIDICULOUS AND STUPID TO GET $62 AND HAVE YOU GUYS UP MY BALANCE TO $5,605. OR I COULD FILE A SMALL CLAIMS IN THE COURTS THE JUDGE IS GOING TO LOOK AT THIS AND SAY THIS IS SO RIDICULOUS YOU SHOULD HAVE TOOK CARE OF IT AT THE OFFICE PLEASE DON'T LET ME GO THAT ROUTE I'VE BEEN A CUSTOMER WITH YOU GUYS FOR A LONG TIME AND I'VE PAID OFF MY LOANS AND I'VE GOT LOANS OVER AND OVER
Business Response
Date: 04/24/2025
On April 14, 2025, Mr. ******** applied for a refinance of his loan at a higher amount with the Sun Loan branch in *********, **. This increase called for a total payback of $155.71 for 36 months. With this refinance, Mr. ******** received $66.62 in cash. Upon approval of the increase,Mr. ******** was provided a copy of the contract which he signed. The contract provided the terms of the loan, including the amount financed, all applicable fees, monthly payment and duration of the loan.
According to notes in Mr. ********* account, he did not express concern until later on April 14, 2025 after the branch office had closed. He was advised to return on April 15, 2025 during normal business hours. On April 15, 2025, Mr. ********* spouse contacted the branch and requested that Mr. ********* loan be reversed. Mr. ******** personally came into the branch on April 15, 2025 at which time he was advised that approval to reverse the loan, would have to be given by the Regional Manager, per Sun Loan Company Policy. On April 16, 2025, after review of the account by the Regional Manager, it was decided to reverse the refinance and Mr. ******** returned to the branch to complete the reversal in person.
The District Manager reviewed the Sun Loan Operations procedures with the Branch staff and confirmed the proper procedures were followed at the time of the refinance.
At this time, Mr. ********* loan has been reversed back to his previous loan amount and terms. If Mr. ******** has any questions, he may contact Sun Loan **************** by calling ************ and request to speak with ***** *****, Compliance Manager.
Initial Complaint
Date:03/25/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did not apply for a loan. I got the email about my payment plan I am not sure if this is the company or someone who stole my identity. The loan company is not answering my calls and do not call me back
Business Response
Date: 03/28/2025
see attached response
Initial Complaint
Date:03/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I asked sun loan company for the 1099c and they didn't give me it charged off for $30487
Business Response
Date: 03/25/2025
On July 1, 2021, Mr. ******** took out a loan for $2,314 at the Sun Loan, ******, **, which called for a total payback of $178 per month for 13 months. No payments were received, and the loan was charged off on December 31, 2021.
Sun Loan Company does not issue IRS Form 1099-C, as the loan remains outstanding until it is paid in full as stated in the signed loan contract. We have included a copy of the signed loan contract with our response.
We have reviewed the credit reporting and found that Experian, Equifax, and *********** are all correctly reporting the loan as charged off and it would be incorrect for us to remove it from Mr. ************** report as he has requested.
If Mr. ******** would like to settle the account or has any further questions, he can contact Sun Loan corporate office at ************* and ask to speak with the Compliance Manager, ***** *****.
Initial Complaint
Date:01/15/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hope this message finds you well. I recently reviewed my credit report and discovered an error indicating that I am a victim of identity theft. I have attached copies of the relevant reports and supporting documentation for your reference.The following account does not belong to me:Creditor: Sunloan Opened Date: 12/18 High Credit Amount: $300 Balance: $846 While I did use your services for tax preparation purposes, I have never taken out a loan with your company. I believe this account is fraudulent and that my information was used without my consent.I have repeatedly explained that I am a victim of domestic violence, during which my personal credentials were stolen. As a result, I had to obtain a new Social Security card, passport, and drivers license. I have also experienced multiple data breaches through services such as Equifax and TurboTax, which may have contributed to this erroneous charge.Despite my efforts to clarify these circumstances, I have not received adequate assistance from ******. I have repeatedly requested documentation and proof of their claims, but they seem either unwilling or unable to provide the necessary information to resolve the issue. This lack of support is especially frustrating given the trauma I have already experienced.I kindly request that you investigate this matter and remove the fraudulent account from my credit report, as required under the Fair Credit Reporting Act (FCRA). Additionally, I would appreciate it if you could provide me with a confirmation letter stating that this account has been removed from my credit history.Thank you for your prompt attention to this important issue. I look forward to your response and a swift resolution of this matter.
Business Response
Date: 01/23/2025
On September 1, 2018, ******* ******** took out a loan with Sun Loan located in ***********, ** in the amount of $201.49. This loan called for a total payback of $45.00 for 5 months with a final payment of $44.98. *********** made a total of three payments of $45.00 each before refinancing the loan on December 12, 2018. The refinance was in the amount of $300.00 and it called for a total payback of $67.00 per month for 6 months. No payments were received on the loan. The loan was charged off May 31, 2019. At the opening of the original loan on September 1, 2018, along with ID, copies of 4 check stubs were provided, along with a copy of a benefits statement, bank statement, signed application and contract. We have included copies along with a copy of the signed application and contract.
Over the duration of the loan, the branch office made contact with Ms. ******** on multiple occasions in which she made promises to pay, but no payments were received. We have received 2 credit disputes, one from ********** dated October 5, 2020, and one from Equifax dated November ******. Investigations were conducted in both instances, and it was determined that the loan does belong to Ms. ******** and although information pertaining to the loan was updated at that time, it was determined that the disputed information was accurate. We have not received any direct disputes from *********** directly to our corporate office.
After reviewing the loan documents, we have determined that the loan is not fraudulent. We have reviewed the credit reporting and determined that the information is reporting accurately, and it would be incorrect for to us to delete the account as Ms. ******** requested in her complaint.
If Ms. ******** has any questions, she may contact Sun Loan **************** by calling ************ and request to speak with ***** *****,Compliance Manager.
Customer Answer
Date: 01/24/2025
Complaint: 22812533
i reject

I am writing in response to your recent email regarding the loan account for ******* ********. I would like to clarify that this account does NOT belong to me, and I am NOT responsible for this loan. I am requesting that this account be deleted from my credit report immediately due to the inaccurate information that has been reported.

Under the Fair Credit Reporting Act (FCRA), all information reported to credit bureaus must be accurate and verifiable. If an account is reported in error, I have the right to dispute it and request its removal. I have reviewed the details you provided, and I can confirm that I have no connection to this loan and should not be held responsible for it.

Additionally, the Fair Debt Collection Practices Act (FDCPA) requires that creditors ensure they are not inaccurately reporting information that may harm a consumer's credit standing. Since this loan is not mine, continuing to report it as such is a violation of both the **** and the FDCPA.

I respectfully request that you remove this account from my credit report as soon as possible. If this matter is not resolved promptly, I will be forced to take further steps to protect my credit and report this issue to the appropriate authorities.

Please confirm once the account has been deleted.

Thank you for your immediate attention to this matter.

Regards,

****** ********
Business Response
Date: 01/31/2025
As previously stated, we have reviewed your loan payments, conversations with the Sun Loan branch as well as all the documents you submitted when you opened the loan and did not find any evidence of fraud.
If you are claiming fraud, we require documentation from you in order to process your fraud claim. We have included instructions and the fraud affidavit for you to review and return to us along with all the other documents required. Once all the documents are received, we will review them and respond with our findings.

If Ms. ******** has any questions, she may contact Sun Loan corporate office at ************** and ask to speak with the Compliance Manage, ***** *****.
Customer Answer
Date: 01/31/2025
Complaint: 22812533

I am rejecting this response because:
Thank you for your response and for providing the fraud affidavit and instructions. As previously stated, my case number is ********, and I am affiliated with the ******** office (#***
Regards,

****** ********
Initial Complaint
Date:12/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called on 12/30/24 to inform Sun Loan that my husband's payment (that was due in 12/19/24) would be paid on 1/2/25. The lady on the phone said she would put us down for payment but that it would be reported to the credit bureau. I asked her why that was since the payment would only be 14 days past due. She couldn't provide an answer other than "the payment is late". If it't not 30 days late, why is it being reported as such? How is that legal. I decided to check my report. The same company reported me 30 days late in July. This caused a denial in a consolidation loan I was trying to get to bring my payments and interest lower.
Business Response
Date: 01/06/2025
see attached response
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This account was closed/charge-off and balance keeps going up every month. am not disputing the debt, I know I owe them and need to get it fix, but the amount their saying I owe is not correct. Now if the account is closed/charge-off why is balance keep rising. We are talking account being closed years ago and now that I am disputing the balance all of a sudden balance keeps rising. This has to stop. I have never received anything from them. Office location were original loan was made has been closed for two-three years.
Business Response
Date: 12/04/2024
On April 15, 2020 ****** **** took out a loan with Sun Loan located in *******, ** in the amount of $2,249.00. This loan called for a total payback of $173 per month for 13 months. In total, four payments were received and the loan charged off February 27, 2021. Prior to Mr. ***** loan charging off, the Sun Loan branch office in *******, ** where Mr. **** originally took out his loan was closed and merged with another Sun Loan branch office also located in *******, **. Although Mr. ***** loan is charged off, and as the loan was not paid in full it continues to accrue maturity interest and will continue to do so until such time as the loan has been paid in full. This information is stated on Mr. ***** original contract, of which we have included a copy for Mr. ***** review.

If Mr. **** would like to settle the account or if he has any questions, he can contact Sun Loan **************** at ************** and request to speak to ***** *****, Compliance Manager.
Customer Answer
Date: 12/05/2024
Complaint: 22602494

I am rejecting this response because: am not disputing the debt I am disputing that this is a charge off account since 2021 and amount keeps going up. and I want this to be fixed.

Regards,

****** ****
Business Response
Date: 12/12/2024
As stated in our previous response to Mr. **** and also available on the copy of Mr. ***** signed loan agreement, the balance of the loan continues to accrue maturity interest as long as the loan remains outstanding and unpaid. The loan does not cease to accrue interest simply because the loan is unpaid or charged off. Mr. ***** signed loan agreement states that he agreed that if he did not pay all that is owed when the loan matures, he will pay interest on the amount that is still outstanding. The interest will be at a rate of 18% per year and will begin the day after the final payment becomes due. We have again provided a copy of the signed loan agreement along with our response.
We do understand that Mr. **** is not disputing the validity of the debt and if he would like to settle the account or if he has any questions, he can contact Sun Loan **************** at ************** and request to speak to ***** *****, Compliance Manager.
Initial Complaint
Date:10/29/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ********************, I do not have a contract with the, they did not provide me with the original contract as requested
Business Response
Date: 10/31/2024
In reference to Complaint ID ******** for ****** ****, ******* states that he is not liable for this debt with ********************* Sun Loan Company is not affiliated with ******************** and this complaint does not appear to be in reference to any account with **********************.

Mr. **** will need to contact ******************** for a resolution with his complaint.
Initial Complaint
Date:10/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took out loan from this company and asked them to change my billing dates. I was told that they would change my billing date at any time during my loan period. I asked them to move my date the 3rd of every month. They refused to do so and continue to charge me late fees. I have always paid on time and I am only asking to move my billing period.
Business Response
Date: 10/30/2024
On August 14, 2024, Mr. ******** deposited a live check for $1,256 issued by Sun Loan Company. The loan was assigned to the Sun Loan branch office in ***************. The loan called for a total payback of $157 a month for 8 months.
When Mr. ******** deposited the check, a Consumer Credit Disclosure was attached to the loan check, which included the payment due date information. The disclosure states that the payments are due monthly beginning one month from the Date of Contract, which would be the date the check was deposited. We have attached a copy of the loan check and loan agreement along with our response.
On September 17, 2024, the St. **** ****** office contacted Mr. ******** regarding his payment. Mr. ******** stated he believed that he was not due until the following month and stated that he would not be able to make a payment until October 3, 2024. At the time, he was advised of his payment due date and advised that he would incur a late fee due to the missed September payment.
On October 3, 2024, Mr. ******** made his monthly payment of $157.00 and paid a $15.00 late fee for the month of September 2024. On October 5, 2024, Mr.********, called the branch office and stated that he needed to change his due date to the 3rd of each month because this is when he receives his income. Our notes indicate that Mr. ******** did not provide the branch staff with an option to respond to his request prior to his disconnecting the call.
The District Manager has reviewed the account and discussed the Sun Loan Operations procedures with the branch staff to confirm they understand the company policies.
Mr.******** can contact the branch office in ************ on Monday November 4, 2024,to request a refinance of his loan so that his due date will be closer to the third of each month as he requested.
If Mr. ******** has any questions, he can contact Sun Loan Company at ************* and ask to speak with ***** *****, Compliance Manager.
Initial Complaint
Date:10/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company couldn't contact me and called my daughter for personal information on me. I never gave permission for them to call anyone but me, I never gave them her number. This is predatory practice and I want them to desist. Immediately
Business Response
Date: 11/01/2024
On August 21, 2024, Mr. ******* took out a loan for $1,375 at the Sun Loan, ******, ** office, which called for a total payback of $137 a month for 10 months with the first due date beginning on September ******** On October 7, 2024, ******** *******, Mr. ******** spouse, made an online payment.

The District Manager reviewed the customer contacts as follows:

Date Telephoned Relation to Customer Left Message Comment
8/21/2024 ******* ******* customer no phone not in service, Welcome to Sun Loan call
8/21/2024 ******* ******* customer Mr. ****** called the branch, and stated that his spouse cashed the check and that he was aware of the payment due date and amount due
9/24/2024 ******* ******* customer yes Telephone cell number, no answer, left voice message
9/25/2024 ******* ******* customer yes Telephone cell number, no answer, left voice message
9/27/2024 ******* ******* customer yes Telephone cell number, no answer, left voice message
10/1/2024 ******* ******* customer no Telephone cell number, no answer no voice message left
10/1/2024 ******** ******* spouse yes phone number located on **** trace report
10/2/2024 ******* ******* customer Yes Telephone cell number, no answer, left voice message
10/2/2024 ******** ******* spouse no phone number located on **** trace report, no answer, no voice message left
10/4/2024 ******* ******* customer no Telephone cell number, no answer no voice message left
10/4/2024 ****** ****** grandson yes phone number located on **** trace report, left message for customer to call **********************
10/7/2024 ******* ******* customer yes Telephone cell number, no answer, left voice message

On August 21, 2024, a **** trace report was run to obtain a correct phone number for Mr. ******** On October 1, 2024, and October 4, 2024, ******** *******, and ****** *******, who were listed on the **** trace report, were contacted in an attempt to reach Mr. ******** The Branch did not contact Mr. ******** daughter as he stated in his complaint. The District Manager confirmed that the Branch followed Sun Loan Company operation procedures and instructed the Branch to notate the account so that Mr. ******* will be the only one they call going forward as he has requested in his complaint. A copy of the loan contract, signed loan check, any payment history are included with our response.
If Mr. ******* any questions, please contact Sun Loan Company **************** at ************** and ask to speak with ***** *****,Compliance Manager.
Customer Answer
Date: 11/01/2024
Complaint: 22372110

I am rejecting this response because:
They are not being truthful. ******** ****** IS my daughter, NOT my spouse. They are lying about that and the fact that they say SHE paid them. It's not true at all. These are people with no qualms about lying. As I said, contact ME personally at ************ or no one. Their website is completely inadequate, no way to change your information or way of paying. They take credit or debit cards and nothing else. I've complained to the ************************** about their underhanded tactics, as well.
Regards,

***** *******

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Sun Loan Company is NOT a BBB Accredited Business.