Business Profile

Financial Services

Progressive Leasing, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Progressive Leasing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

351 total complaints in the last 3 years.
130 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used progressive leasing to purchase a washer and dryer from a business called Appliances connection. I was told by the trucking company that appliances connection were not paying their bills and may be filing bankruptcy. They advised me they can it deliver my items and most likely,I'll never receive them. I have called progressive multiple times to have them cancel the contract and explain the situation. I was told by multiple representatives that it was being escalated to have it canceled by leadership. However,on multiple occasions I was hung up on and the reps were very rude. Also,they took money out of my bank account and refuse to refund me even though I never received my delivery. I have to call several times and at times I've been on hold for an hour only to be disconnected. They are extremely unprofessional and I'll never do business with them again. I want my refund and aso want the contract to be canceled as I never received any goods from my purchase. No one is doing anything to resolve my issue.
Business Response
Date: 03/06/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************.
Customer Answer
Date: 03/06/2024

Complaint: 21389630

I am rejecting this response because I have been told several times someone in management would contact me regarding my issue. No on ever calls me back. Also when I call in ,I'm on hold for over an hour every time and have to listen to that miserable hold music. I want this contract canceled as I will never receive my merchandise. That company is closing!!! If this isn't resolved asap, I will consult with my attorney and explore other options

Regards,

*************************
Business Response
Date: 03/07/2024
Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. One of our agents attempted to reach you to resolve this issue but was unsuccessful. Please call the ********************* at your earliest convenience at ************.
Thank you
Customer Answer
Date: 03/07/2024

Complaint: 21389630

I am rejecting this response because: No one tried reaching me. I actually called again today. Spoke to a man named ****. He stated it has been escalated,and that they're looking into it. But I've been told this over and over. No one is resolving my issue

Sincerely,

*************************
Business Response
Date: 03/08/2024
Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. One of our agents left a message for you yesterday, and today, to resolve this issue. Please call the ********************* at your earliest convenience at ************.
Thank you
Customer Answer
Date: 03/11/2024

Complaint: 21389630

I am rejecting this response because: No one contacted me at all. Every time I call in to find out. I'm always told they're waiting on a response from the vendor. The vendor is closed!!!! You won't be able to get ahold of them

Sincerely,

*************************
Business Response
Date: 03/12/2024
Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. One of our agents attempted to reach you to resolve this issue on March 7th, March 8th, and again today. Additionally, the agent sent email correspondence today providing their direct number, and requesting a call back at your earliest convenience.
Thank you
Customer Answer
Date: 03/12/2024

Complaint: 21389630

I am rejecting this response because: I'm not sure which phone number you're calling. But I never heard anyone. Please cancel this contract

Sincerely,

*************************
Business Response
Date: 03/14/2024
Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing. The account has been closed. If you have further questions or concerns, please respond to the email sent to you on March 12th.
Thank You
Initial Complaint
Date:03/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Progressive Leasing uses deceptive advertising changes contracts payment dates and amounts to people on ssi knowing they agreed to a different date as well attempted to charge us within 26 days of initial purchase after paying 30 days on the third than due to this i revoked ach access to handle them differently they refuse to answer phone keep calling and hanging up and changed an agreed upon amount to dodge an ach transfer thus commiting fraud i am seeking the bbb help as well as i notifed the ftc and will be calling irs as well as local police as i put a stop payment and revoked authorization so they have no business in my account nor is it legal to change agreed amount to duck an ach block this is 100% illegal
Business Response
Date: 03/01/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************.
Initial Complaint
Date:02/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made this transaction with this company, and get absolutely no help when it comes to fixing a product that has so many issues. This service is horrible, and I would like this business to stop contacting me if there not going to give me a product that works.
Business Response
Date: 02/26/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************.
Initial Complaint
Date:02/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've reached out to progressive leasing several times via phone and also via email. No one has returned my call. I am trying to set up the 90 day same as cash option. I feel as if I"m intentionally being avoided from any correspondence. I will love to speak with someone. If not what should I do?
Business Response
Date: 02/14/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####.
Initial Complaint
Date:02/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/25/2023 I ordered a Kitchen Aid dishwasher from Lowes thru Progressive Leasing. I ordered the dishwasher by telephone. The dishwasher was delivered to my home on Monday 11/27/2023. The dishwasher was leaking water has it was coming into my home. I asked the delivered guy why was the dishwasher leaking water. He said that they had to check to make sure it worked. Well, that was a bold face lie because the dishwasher did not work. It was professionally installed the same day and would not run any of the cycles. Lowes gave me a used dishwasher and Progressive Leasing charging me full price for a used dishwasher. I called Lowes customer service number they informed me that my ordered number was nowhere in the system. She informed me that she could not help me. I tried calling Progressive Leasing several times I was hold for over 45 minutes every time. Never could get anyone on the phone for over 5 days. So I called Kitchen Aid to informed them about the dishwasher not working and they scheduled appointment for 12/06/2023. The tech came out and he had to replace the vent on the dishwasher. It worked for 2 weeks and now it back broke again. Tech from Kitchen Aid came out again on 02/05/2024 and now the dishwasher needs additional parts because it won’t dry dishes and only runs one cycle. Contacted Progressive Leasing on Monday 02/05/2024 to inform them on what has been going on. The customer service representative informed me to email ****************************** in order to get a refund and called back in 30 minutes. Well I emailed them on Tuesday 02/06/2024 and called them on 02/07/2024. The customer service representative informed me that it was not their fault and then hang up in my face. I called back and waited another 30 minutes to speak with a supervisor. I’m paying for dishwasher that has never worked plus it was used.
Business Response
Date: 02/14/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####.
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a few things through Best Buy and a computer to totaling half of this lease was returned. I was not credited taxes that I had paid on several payments and was told they do not credit tax. Furthermore, the tax rate is way higher than our local tax rate. I get that its a lease but no business has the right to charge and keep taxes that are not owed and the tax rates should match the address or state in which the purchase occurred. I know this is illegal and the irs will be my next contact. It is a shame because I have bought a lot through this program and the gentleman today was rude and could not explain anything other than I wont get credited back the tax. I have contacted the company twice in hopes of a resolution and have not heard back.
Business Response
Date: 01/25/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************.
Initial Complaint
Date:01/23/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The item ordered from *********************, a Men's two tone bracelet, under lease ID ********, appears lost/stolen. I've been trying to reach someone at Progressive Leasing to file dispute, last call was made today 1/23, was on hold for over twenty minutes, no one picked up call, unable to file dispute. The item was shipped via ***** with tracking ID ************, shows signed for by RTAYLOR, in which case, I never sign my name like this and package is nowhere to be found. Zelle payments totalling $2,100 were made to the ****************************************, which paid for item, was told financing was needed to pay remainder, $2,050.00, in which case, price appears to be grossly inflated, this merchant has negative reviews which I read about after doing research, subsequent to transaction, detailing their inflated prices. Based on information provided here, I wish to dispute this transaction with Prigressive leasing , request them to cease and desist from collection activity.
Business Response
Date: 01/23/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************.
Customer Answer
Date: 01/23/2024

Complaint: 21188552

I am rejecting this response because: The item appears lost/stolen, attempts were made to resolve issue, calls were made to dispute transaction, was on hold today for over twenty minutes, no one picked up call. Further, the cost of item is grossly inflated, does not cost as much as shown, $4, ******. I request Progressive Leasing cease and desist from collection activity regarding this account

Sincerely,

*************************
Business Response
Date: 01/26/2024
Your complaint filed with the Better Business Bureau was referred to the ********************* at Progressive Leasing.
Recently one of our agents emailed you, and a mutual resolution was reached about the concern on your lease-to-own account.
Thank you for your business and for allowing us to be of service. Your concerns are important to us.
Customer Answer
Date: 07/18/2024
When signing in through Progressive Leasing app, an old lease is showing as past due, a lease from ***************************. This lease was cancelled/close out by a Progressive rep several months ago, in February I believe. ********************* used Progressive incorrectly, used their services to pay for an item in partial, not in full as their services are intended. A Progressive rep, whom I do not have name of, agreed to close out lease, refund deposit made, due to fact ********************* used it incorrectly. However, it appears the account is still showing, even past due. I request account removed. I currently have a lease with ****** Jewelers, which I am attempting to pay on, unable to make payments as account does not show when signing in.
Business Response
Date: 07/18/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings ********************** Our policy does not allow for us to remove the account that is showing past due, however we have released you from any financial obligation to it. To better address your concerns and resolve any future issues with your account, our ********************* will contact you within three (3)business days to obtain additional information so that we can work together to resolve this matter.

Your concerns are important to us. Thank you for your business and for allowing us to be of service.
Customer Answer
Date: 07/20/2024

Complaint: 21188552

I am rejecting this response because:
I am now unable to log in to make payment on current account with ****** Jewelers. I attempted to log in , message showed no account to log in to
Sincerely,

*************************
Business Response
Date: 07/22/2024
Hello,
One of our agent has attempted to reach you several times to address your concerns. You are referencing an account that has not yet been funded. You will not be allowed to make a payment on the account until the account has been fully funded.
Thank You
Initial Complaint
Date:01/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They're refusing me access to my account online. I can't create an account and I can't reset the password with the email I've set it up with before. I can't see what I owe, I can't pay it. I'm already paying more than what I owe on a $200 phone. It's under ******************* It's deceptive. I NEED online access or my account closed and have a job during their working hours so I can't sit on the phone for an hour while their reps ****** around. I'm being scammed. If it continues, I'll have to close my entire checking account because I also can't change the payment date and keep getting overdrafted.
Business Response
Date: 01/12/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************.
Initial Complaint
Date:01/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 3 **** Progressive Leasing agreed to defer my payment that was due January 5th to January 19th (I would make a double payment). On 11 January **** Progressive Leasing called me to advise that my account was past due and requesting I make a payment. Why is Progressive Leasing calling me about this, and demanding payment when they were the ones who agreed to defer the payment??
Business Response
Date: 01/12/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************.
Customer Answer
Date: 01/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:01/10/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a mattress from Mattress Firm in 05/2023 and I was told by the salesman to put down the money I wanted and then split the next 5 payments into equal amounts and NOT to do a 12-month lease with Progressive Leasing as Progressive Leasing WILL CHARGE DOUBLE THE **** PRICE. I told Progressive Leasing, I wanted to put $200 as the first payment and then pay $142.05 for 5 months. Even though there was a technical issue in September of 2023 on Progressive Leasings' end, I should have paid my mattress off by December of 2023. Also in June had to buy a refrigerator from Lowes, and I did the same thing as I did with the mattress. The first refrigerator payment was to be $200 and the next 5 payments were supposed to be ****** and even though there was a technical issue with Progressive Leasing in September of 2023, I should have had the refrigerator paid off as of January of ****. I have now paid $2360. and have overpaid by at LEAST $660.05. I want a REFUND of $660.05, and I WILL HAVE MY BANK FREEZE ANY FUTURE CHARGES FROM PROGRESSIVE LEASING FROM HERE ON OUT AS THESE ITEMS ARE PAID OFF, PER MY OVER-THE-***** AGREEMENT FOR A 6-month TERM FOR EACH ITEM. I expect a REFUND of $660.05 ASAP. I did already make a report of this with the *** as there is a pending settlement of $175 million with the *** for Progressive Leasing's actions that are similar to mine. Progressive Leasing was told not to do this to people anymore and they continue as I am a case in point. They are in breach of contract that was made over the phone. A REFUND of $660.05 is the ONLY acceptable solution. To Progressive Leasing - Do not try to report to the ************* that I didn't finish my payments as my mattress and refrigerator are completely paid for. Progressive Leasing is not accredited with the BBB... WHY NOT? As many bad reviews as I have read Progressive Leasing should have an F grade with the BBB.
Business Response
Date: 01/10/2024
Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************.
To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter.
Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************.

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Progressive Leasing, LLC is NOT a BBB Accredited Business.