Complaints

This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sono Bello

  1200 112th Ave Northeast Bellevue, WA 98004-3817

  
• 

  Sono Bello

  5250 Carillon Pt Kirkland, WA 98033-7378

  
• 

  Sono Bello

  100 Tradecenter STE 575 Woburn, MA 01801

  
• 

  Sono Bello

  500 Corporate Pkwy Ste 140 Buffalo, NY 14226

  
• 

  Sono Bello Body Contouring & Facial Aesthetics

  1 Hollow Ln Ste 100 New Hyde Park, NY 11042

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I went to Sono Bello in *******, ** on Sept. 7th, 2023, for a consult with *************************** for a possible procedure. I opted to proceed that day and I made a $4,000 down payment per their policy and scheduled the procedure for the end of October in ****. - Because of an ongoing health issue and flare up, my PCP subsequently denied approval of the procedure by written letter. - I then called Sono Bello on October 25th, requesting a refund by discussion with ***************************. She asked if they could refund it directly to my debit card and I agreed. She also said it would take two weeks for the refund to occur. - After not receiving it in the two week period, I then emailed ************** on November 8th for the status since it was late. Too date, or November 17th, 2023, I still have not heard from ************** at all. - I now have called twice speaking to the Receptionist, ******, and she said they are awaiting her bosses boss to approve the refund! I called on Nov. 13th and again on Nov 17th. I still have no communication stating when I will receive the refund. - I am retired and live on a fixed income and it is stressful when they wrongfully withhold a refund. I do not recommend doing business with companies such as these.

  

  Business Response

  Date: 12/01/2023

  Thank you for contact Sono Bello. We are sorry to hear ******************** will moving forward with her surgical procedure. Our Practice Manager has been in contact with her and has processed her refund. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20886595
  
  I am rejecting this response for two reasons:

    1.   Sono Bello stated I am proceeding with the procedure and I can not as my PCP did not approve it due to my current health status; and

  2.   Sono Bello is dishonest as they state in their response to the BBB that they have processed my refund already.  This is not true as ******* from Sono Bello called me on Nov. 30th (yesterday) and stated they may not issue a mailed check for up to three more weeks, a blatant contradiction.   If you recall, I was told by ******** in October, that I would receive a credit to my debit card by no later than 21 days.  Today is December 1st and I have been told that again yesterday and that they would mail a check, two more delays from what I was told in October.  Additionally, they do not include any interest earned they accrued while having my $4,000 deposit since September when I first paid.  I would not do business with Sono Bello once I do have PCP approval for these reasons.   I still have no refund and may not till December 20th, 2023.

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 12/17/2023

  Thank you for contacting Sono Bello. We issued Ms. ********** full refund on 12/5/2023 via check, we no longer retain any of her funds. If she has any further questions or concerns we ask that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 17 2021 at 11:30p. I got liposuction 360 at Sonobello Hanover. The areas that were to be lipod were whole stomach and two waist and stomach. The office manager had me stand up and looked at my mid section, inner & outer thighs and said omg , you have a great foundation. Your waist is gonna be very contoured and youll be happy.!" Keep in mind my clothes are still on, she's not actually looking at my skin just apparently what is bulging out. I found it very bothering that this wasn't being done by a doctor and asked when a doctor would actually evaluate me. She said I would meet the doctor on the day of the procedure & at that time he would make sure I was good to have the procedure done. My issue is doing everything I shouldve done my body looks like I didnt get no work too it. Very shapeless no curves nothing. Even if its 1/2 of the money back Id appreciate that. I dont want to take the matter to small claims court but after speaking to lawyers that *** be the best thing to do if a response isnt given promptly on this matter.

  

  Business Response

  Date: 11/28/2023

  Thank you for contacting Sono Bello. We have been in contact with Ms. ****** and have reached a resolution. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm February 2023, I had lipo and skin removal performed by Sonobello in *********, **. My consult was through the **********, ** office. I am severely unhappy with my results. I have expressed my dissatisfaction to the office manager and the surgeon. I was offered to repeat the procedure or a refund of $2,000 which is not acceptable. I paid $12,600 for the procedure. I was told a "Board Certified PLASTIC Surgeon" would perform my surgery. However, my surgeon was not a PLASTIC surgeon at all, just a general "Board Certified Surgeon". In addition, I was told I would be in a "twighlight" and would not remember or feel pain during the procedure. However, I was awake and did feel pain and discomfort during the procedure. Which is partly why I do not want to repeat the procedure but I also do not trust that Sonobello will be able to fix my abdomen. I have been left with a deformed belly button and a lumpy, bumpy abdomen and hips despite following all post surgical instructions. I saw a different surgeon (who is not affiliated with Sonobello) who diagnosed me with a diastasis recti. He said that following the examination, the surgeon at Sonobello should have advised me that I needed an actual "tummy tuck" and that Sonobello would not be able to achieve my desired results. I had expressed to the surgeon at Sonobello that my ultimate goal was to feel confident in a 2 piece bathing suit. He never once expressed any hesitation or doubt that he could achieve the results I wanted. If he had, I would have never done the procedure with Sonobello. After the procedure, I expressed my concers with Sonobello's surgeon he told me, "at the end of the day, you just need to be happy with how you look with your clothes on". I need to have a tummy tuck to fix the botched results I have had with Sonobello and I would like a decent refund. I'm sure Sonobello has helped many people but I should have been advised that Sonobello was not the correct procedure for me in the first place.

  

  Business Response

  Date: 12/01/2023

  Thank you for contacting Sono Bello. We are sorry to hear **************** is not satisfied with her results, patient safety and satisfaction are our top priorities. We are committed to our patient's satisfaction for this reason we offer our patients a Satisfaction Commitment. We have been in contact with **************** and reviewed this commitment with her. Our Satisfaction Commitment states "We understand that no physician can specifically predict or guarantee the final results with cosmetic procedures. Despite the skilled work of our surgeon and a successful procedure that provides a cosmetic improvement, beauty is in the eye of the beholder and dissatisfaction can occur. Should you find your results to be unsatisfactory, your surgeon would like the opportunity to evaluate your results. If your surgeons evaluation determines your results to be deficient, we will touch up the area at no cost to you." We offered to have her meet with a different surgeon for a second opinion and her touch up procedure was approved. 

  Our agreement which **************** signed and initialed states We have carefully explained to you the elective nature of this procedure. You have been informed of the risks of this procedure. Please be advised that we do not offer post-procedure refunds under any circumstance. If **************** was offered funds back it was as customer service gesture and not because she is *********** a refund. **************** has options for a resolution. We hope to hear back from her once she decides on the options. If she has any questions or concerns we ask that she please contact our Patient Relations Manager. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went through the normal process, the phone calls the emails and then consultation, had the procedure done on Sept 18 2023 . I was not happy with the results , I expressed this the as soon as I had my post opt consultation then at my one month consultation so I paid ****** for everything up front then once I decided I didn't want to go through with the step, I called and asked for a refund and I have been lied to and put on hold , told 3 different stories and no manager will call me back . I have tried on Nov 3 2023 no answer, Nov 6 was lied to about getting a email or call back , Nov 9 was told the refund was being put in and a manager would give me a call,and to call back to check in a couple of days, I called Nov 14 2023 to check like I was told and the refund has nor been put in for processing and I am being on hold and no manager will call me back or email me , realizing that they do not want to refund me , I am only asking for ***** for the procedure I have already paid for but do not want to have

  

  Business Response

  Date: 11/20/2023

  Thank you for contacting Sono Bello. We are sorry to hear ****************** experience has not been exceptional. Our Practice Manager has been in contact with ************** to address her complaint, we have refunded her for the areas not treated. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I have had lipo surgery that I have been somewhat satisfied with. The problem is the post operation care. This complaint is strictly towards a nurse by the name of ****, phone number ************, who read some feedback I posted on a survey requested by the survey. She called my while I was in the car and I placed her on hands free speaker phone. I had her read my results aloud. She said she was sorry I miss understood that I would. It be seen by a doctor post op. As said to her theres more than just the that. When I try to explain things that was happening with my body she became rude and condescending as if I was the problem. She was not interested in addressing any of my concerns and brought me to a point where I was furious with the conversation. If she didnt want to hear the feed back, why did she call me. I said I am trying to express what I am going through and I was rather talk about it rather than take it to court. Thats when she made the conversation totally about her and not me. She began to scold me like a child and made me feel totally helpless. I would like the owner of sono bello to reach out to me so I can complain about the poor after care and back office staff that is far fro. Professional!

  

  Business Response

  Date: 12/01/2023

  Thank you for contacting Sono Bello. We are sorry to hear your experience was not exceptional. Our Director of Patient Experience attempted to contact ************** but was not successful in reaching her. We ask that she please return her phone call so we can discuss her experience. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:11/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally went for a consultation for liposuction on August 9th, 2023, for my back/hip area. I discovered that it was too expensive as I have just recently retired with not much retirement money. I used some to fix my home and saved a small amount to do something for myself. I decided not to do the Lipo and was about to leave when the person I had the consult with suggested that I do another procedure called Venus ******* She explained that is more affordable and I was a good candidate for that procedure. I was sent back to the waiting room to have another consult with ***** the tech who actually performs the procedure. She called me in and assured me that I was indeed a good candidate for the procedure and explained to me that I would definitely see results, possibly by the 4th visit but definitely by the 8th. I paid the $1500.00 that day for a package of 8 sessions and bonus of 2 extra. I made and appointment for the very next day. She took pictures and measured me. I was with my boyfriend, and he was very skeptical, he looked at the pictures that she had in her office and said this couldn't be real she explained that that person had lipo and ****** We went home and decided to do the same -take pictures and measurements ourselves for our own records. I went faithfully once a week for 4 visits- didn't see any results. I continued to go for 8 visits and saw no difference. She took measurements and pictures and said that I lost 2 inches after the 8 visits. I feel she didn't measure me in the exact places that she did the first time, and I certainly didn't feel like I lost 2 inches. I went home and immediately had my boyfriend take pictures and measurements again and there was no change whatsoever. I called to say that I will not attend the final bonus visits. I called the manager and explained everything she (*******) I think it is, said that she needed to look into it, basically she offered to give me $300.00 back. Bottom line-I paid for a service not done!

  

  Business Response

  Date: 11/29/2023

  Thank you for contacting Sono Bello. We are sorry to hear ****************' experience has not been exceptional, patient safety and satisfaction are our top priorities. Our Patient Relations Manager attempted to contact her but was not successful in reaching her. We ask that **************** please contact her at her earliest convenience to we can discuss her complaint. 

  Best,

  Sono Best

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To the staff management of Sono Bello of ****************, I have written an official letter of complaint and concerns in regards to my liposuction experience at this site location. The reason for this letter is due to feeling ignored and disregarded while also not being pleased with the outcome of my liposuction procedure results. The letter was written and submitted to officer ******** *****************************, which she has refused to reach back out and discuss with me further on my concerns. I have contacted the office on a daily basis leaving her messages and there continues to be ongoing excuses as to why she can not take my phone call. Until this day, she continues to ignore my phone calls and not calling me back to discuss my complaint. This is unacceptable, unprofessional, and disrespectful to paying clients.

  

  Business Response

  Date: 11/10/2023

  Thank you for contacting Sono Bello. We are sorry to hear ******************' experience has not been exceptional. Our Patient Relations Manager has been in contact with her, and they have reached a resolution. We ask that if she has any further questions or concerns that she please reach out to her directly. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for an initial consultation regarding loose weight with laser on October 25th at **** local time ************* ***** location, ****************************** gave me an overall information regarding the procedure, she gave me an estimate of $10,000.00, she charged my Credit Card for $3,000.00 and schedule another free consultaion with ****************************************** for November 02.On November 02 at **** local time, i went to a location on **********************************************************, where a nurse took my vitals and asked me to wait for the Dr.After about 30 minutes, ****************** enter the room without knocking the door, without making sure i was behind the door, she just entered, and started talking gto me like I was a 3 year old or like i did not speak english. She rushed and kept on talking to me like i had a mental problem, I asked her how long I should wait to take a flight and she said I needed to walk every hour to avoid a blood clog (something I can understand) but she made a comment like You need to walk or you will die and will be a shame. I still dont understand why the comments and why treating me like a stupid. I will not put my life in her hands, they lost my trust. I obviously want my money back to go with a certified plastic surgeon that gain my trust back. And I will also file a complaint in Court.

  

  Business Response

  Date: 11/22/2023

  Thank you for contacting Sono Bello. We are sorry to hear ********************** experience has not been exceptional. We have been in contact with ****************** and have reached a resolution. We ask that if she has any questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 11/29/2023

   
  Complaint: 20850071
  
  I am rejecting this response because:
  We talked but the refund has not been completed
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 12/13/2023

  Thank you for contacting Sono Bello. We are sorry to hear ****************** has not received her funds. We have issued the refund back onto her credit card. We ask that if this is not reflected on her account by next week that she please contact our Practice Manager. 

  Best, 

  Sono  Bello

  Customer Answer

  Date: 12/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am requesting help to get reimbursed for all remaining funds on my account, a deposit of $2000+195.00 I paid to Sonobello in ****, **, for Body Contouring procedure. I do not plan on going ahead with the procedure. First of all I had my friend with me who was also interested in the procedure. We were both called into the consultants office for our initial consult on Dec 30/22 at the same time which made me uncomfortable and DISTRACTED. The consultant (****************) did an evaluation by looking at both our bellies. The consultant said my friend was not a candidate and I was a candidiate. The consultant was acting very excited for me and told me I would be very happy with the results. She proceeded to complete a Financial Agreement where I had to make a deposit and she booked me for a consult with the surgeon the for the next week. She neglected to go over my medications that would have raised a flag in the initial consult, this was picked up during my second consultation on Jan 12/23 with the surgeon and his nurse. I am on a meds that the doctor/surgeon advised could cause complications of blood clots. This was supposed to be identified in the initial consult before I paid the deposit. I was told by the surgeon that I had to be off the meds for 30 days. While with the Dr. ** and his nurse, my husband who was with me asked the surgeon what the outcome would be and Dr. ** said there would be about a 25% difference and that my belly would still be round. Right after the consult with the surgeon, I was directed back to the initial consultant, **************** She changed my surgery date for 30 days later, sometime in Feb/23. When my husband and I went back to her office, she couldn't apologize enough for the oversight in error she made regarding my meds. She admitted the oversight in error was caused by being extremely busy that day and that she was distracted with both my friend and myself in the office at the same time. We did not want to be in at the same time. Thanks

  

  Business Response

  Date: 11/22/2023

  Thank you for contacting Sono Bello. We are sorry to hear ******************** experience has not been exceptional, patient safety and satisfaction are our top priorities. We have attempted to contact **************** but have been unsuccessful in reaching her. We ask that she please contact our center as her earliest convenience so we can address her complaint. 

  Best,

  Sono Bello

  Customer Answer

  Date: 11/24/2023

  Hi, I just wanted to update BBB regarding my complaint against Sono Bello.  I telephoned Sono Bello this morning as I was instructed, November 24/2023 and they advised they will refund my deposit and issue a cheque in the mail today or Monday.  I want to thank BBB for your help with getting my deposit refunded to me.  Thanks so much ******************** 

  Customer Answer

  Date: 11/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Liposuction performed at Sono Bello. The process was awful as well as the results. I was prescribed Hydrocodone rather than Oxycodone, it is in my chart multiple times that I have severe adverse reactions to Hydrocodone/Lortab. I was told they would not give me ****** (Hydrocodone). I was alert throughout the procedure crying in pain, telling the surgeon I was not numb, he kept telling me to move my hands so he wouldnt "poke my liver!" The nurse held my hands down the rest of the time. I came home in pain and violently threw up with headaches for days, immediately told the dr how much pain I was in and he ordered me to take more pain meds and added Gabapentin and Celebrex. I ended up passing out, my 10 year old daughter found me, and was able to get a hold of family, debating to go to the ** I had them call poison control to see if the meds were contraindicated with one another. My family read poison control the med labels, it was in that moment I heard them read 'Hydrocodone', I said, "no, it's Oxycodone" I called sonobello to find out why that had been prescribed and request my chart. I also had to have an umbilical hernia repair, which I am convinced was caused by the procedure. I was told by another sono bello surgeon that he "felt a revision is necessary (only under GA), due to an incomplete procedure likely due to improper pain control during the procedure because I was prescribed the wrong medication." SonoBello does not do GA. I have nuerolgia on my left side and lumps and bumps. The 'After' pix look worse than my 'Before' pix. It has been awful from start to finish! SonoBello has been in defense mode. They have offered a "customer service gesture" of half the procedure cost along with a gag order to take down reviews and no future reviews. I asked them what "half" they want me to pay for and was told they don't give refunds and it is extortion for me to request a full refund to take down reviews.

  

  Business Response

  Date: 11/10/2023

  Patient safety is our top priority and we have been in touch with the patient to discuss her concerns on numerous occasions.  There is no allergy to Hydrocodone listed with the pharmacy.  The surgeon discussed with her at her pre-op and determined her reaction of having an upset stomach was not a true allergy and prescribed.  The prescription was only for a 7-day supply and the patient discovered it was Hydrocodone 5 weeks later and only then notified us.  The patient had contacted us several times within those 5 weeks about her level of pain, but made no mention of any adverse reactions to medication she was having, nor made mention of a passing out episode, or calling poison control.  We have also discussed her concerns with her results, her hernia, her terms of financing, amongst several other complaints.  We have attempted to rectify things and offered options for resolution that the patient in unagreeable to.  We asked that if she would like to discuss further, she contact our Director of Patient Experience or Patient Relations Manager, both of which she has spoken with prior.  

  Best, 

  Sono Bello

  Customer Answer

  Date: 11/13/2023

  Complaint ID ********
  
  Forwarding the attached "offer" from Sono Bello for your review, it appears to be in direct violation of the
   FTC Consumer Reporting Act. 
  
  This "offer" would make it impossible for me to have a revision done with another surgeon having full knowledge of what took place as they are requiring that I say nothing and remove any and all reviews on social media and/or anyone acting on my behalf. 
  
  Sono Bello has offered half off of my procedure has left me deformed as well as caused me to be extremely ill pre-op, inter-op and post-op due to giving me a medication that I told them I could not take! 
  
  Sono Bello's response to the BBB stated that the Dr said that I stated that the medication only makes me have an upset stomach, I DID not say that, never would, BUT EVEN if that was the case the Dr went ahead and prescribed me medication that was discussed not to give me! 
  
  I rejected their offer to Gag me as well as their inaccurate response to the BBB.
  
  Please confirm receipt of this email
  
  Sincere Regards,
  

  
  

  Customer Answer

  Date: 11/13/2023

  Complaint ID ********
  
  Forwarding the attached "offer" from Sono Bello for your review, it appears to be in direct violation of the
   FTC Consumer Reporting Act. 
  
  This "offer" would make it impossible for me to have a revision done with another surgeon having full knowledge of what took place as they are requiring that I say nothing and remove any and all reviews on social media and/or anyone acting on my behalf. 
  
  Sono Bello has offered half off of my procedure has left me deformed as well as caused me to be extremely ill pre-op, inter-op and post-op due to giving me a medication that I told them I could not take! 
  
  Sono Bello's response to the BBB stated that the Dr said that I stated that the medication only makes me have an upset stomach, I DID not say that, never would, BUT EVEN if that was the case the Dr went ahead and prescribed me medication that was discussed not to give me! 
  
  I rejected their offer to Gag me as well as their inaccurate response to the BBB.
  
  Please confirm receipt of this email
  
  Sincere Regards,
   
  

  
  

  Customer Answer

  Date: 11/13/2023

  NEED TO EDIT my response due to auto-correct mistakes  Words in Red Have been corrected!
  
  I am rejecting this response because:
  The response is absolutely inaccurate and false on multiple levels.
  1. NEVER ONCE was it stated that Hydrocodone makes me have an "upset stomach" as an RN I wouldn't even use that terminology. Hydrocodone is noted several times in my chart as contraindicated. Dr ***** stated he had no problem prescribing Oxycodone as patients typically tolerate one over the other and it made no difference to him. EVEN IF, it simply made me "upset to my stomach" he went ahead and prescribed a medication that is charted many times not to administer and admits that a patient informed him caused problems. Then the nurse with the initials C.A, signed the Allergy sticker pre and post-op and administered the medication despite being alerted in a bright-colored sticker signed on the front of the chart.  As an RN myself I am fully aware of the meaning allergic. Morphine, also listed in my chart does cause anaphylaxis, thus why I was deliberate in stating Hydrocodone does not cause anaphylaxis but does cause stroke-like symptoms, severe migraines, and vomiting (also noted in my chart).
  2. The offer made is in direct violation of the *** 'Consumer Reporting Act' and would make it difficult if not impossible to get the needed revision performed as the Surgeon would not have full access to what Sono Bello and Dr ***** did and FAILED to do. 
  3. *************** at Sono Bello stated multiple times that a revision is needed but only under General Anesthesia, which Sono Bello does not do, nor would I have them revise the problem that they caused. *************** also stated that he believed improper pain control caused tolerance issues during the procedure and is why it was done so poorly.  
  4. Etc. This whole process from start to results is highly concerning for all consumers.  Medical negligence, withholding information,  prescribing harmful medication, and lying is not acceptable. 
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 11/13/2023

  Before January 2023 and After October 2023.

  I still have neurologia and am deformed with lumps and bumps requiring revision. 

   

  On top of being prescribed medication pre-op and post-op that is in my chart as contraindicated due to severe side effects. 

  Customer Answer

  Date: 11/13/2023

   
  Complaint: 20849616
  
  I am rejecting this response because:

  The response is absolutely inaccurate and false on multiple levels.

  1. NEVER ONCE was it stated that Hydrocodone makes me have an "upset atomach" as an RN I wouldnt even use that terminology. Hydrocodone is noted several times in my chart as contraindicated. Dr ***** stated he had no problem prescribing Oxycodone as patients typically tolerate one over the other and it made no difference to him. EVEN if, it simply made me "upset to my stomach" he went ahead and prescribed a medication that is charted many times not to administer and admits that a patient informed him caused problems. Then the nurse with initials C.A, signed the Allergy sticker pre and post op and administered the medication despite being alerted in a bright colored sticker signed on the front of the chart.  As an RN myself I am fully aware of the meaning allergic. Morphine, also listed in my chart does cause anaphylaxis, thus why I was deliberate in stating Hydrocodone does not cause anaphylaxis but does cause stroke like symptoms, severe migraines and vomiting (also noted in my chart).

  2. The offer made is in direct violation of the *** Consumer Reporting Act and would make it impossible to get the needed revision performed as the Surgeon would not have full access to what Dr ***** did and FAILED to do. 

  3. *************** at Sono Bello stated multiple times that a revision is needed but only under General Anesthesia, which Sono Bello does not do, not would I have them revise the pricked that they caused. *************** also stated that he believed improper pain control caused tolerance issues during the procedure and is why it was done so poorly.  

  Etc. This whole process from start to results is highly concerning for all consumers.  Medical negligence, withholding information,  prescribing harmful medication and lying is not acceptable. 

  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 11/16/2023

  
  Please see chart and the number of times hydrocodone/lortab is listed.
  
  The first picture that comes up is a BRIGHT Colored sticker on the outside of the Chart
  
  Sincere Regards,
  

  
  

  Customer Answer

  Date: 11/17/2023

  Complaint: 20849616

  
  

  I am rejecting this response because:

  
  

  The response is absolutely inaccurate and false on multiple levels.

  
  

  1. NEVER ONCE was it stated that Hydrocodone makes me have an "upset stomach" as an RN I wouldn't even use that terminology. Hydrocodone is noted several times in my chart as contraindicated. *********** stated he had no problem prescribing Oxycodone as patients typically tolerate one over the other and "it made no difference to him." EVEN if, it simply made me "upset to my stomach" he went ahead and prescribed a medication that is charted many times not to administer and admits that a patient informed him caused problems. Then the nurse with initials C.A, signed the 'Allergy Sticker' pre and post-op and administered the medication despite being alerted on a bright-colored sticker signed on the front of the chart. As an RN myself, I am fully aware of the meaning allergic. Morphine, also listed in my chart, does cause anaphylaxis, thus why I was deliberate in stating Hydrocodone does not cause anaphylaxis but does cause stroke like symptoms, severe illness, migraines and vomiting (also noted in my chart).

  
  

  2. The offer made is in direct violation of the *** Consumer Review Fairness Act and would make it difficult to get the needed revision performed as the Surgeon would not have full access to what *********** did and FAILED to do. 

  
  

  3. *************** at Sono Bello stated multiple times that a revision is needed but only under General Anesthesia, which Sono Bello does not do, nor would I have them revise the problem that they caused. *************** also stated that he believed improper pain control caused tolerance issues during the procedure and is why it was done so poorly.  

  
  

  4. This whole process from start: being deceived regarding financing and why *********** was chosen as my surgeon, being told I "was lucky to have him as he trains other surgeons" to the results: that have left me deformed, is highly concerning for all consumers. Medical negligence, withholding information, prescribing harmful medication and lying is not acceptable. 

  
  

  
  

  Sincerely,

  
  

  *****************************

  

  Business Response

  Date: 12/01/2023

  Thank you for contacting Sono Bello. We have again attempted to contact ****************** to attempt to reach a resolution but we were not successful in reaching her. As mentioned in our previous response we have offered her options for resolution, we are sorry to hear she is not amenable to our offers. We ask that if she would like to discuss further that she please contact our Director of Patient Experience. 

  Best,

  Sono Bello