Complaints

This profile includes complaints for Sono Bello's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sono Bello

  1200 112th Ave Northeast Bellevue, WA 98004-3817

  
• 

  Sono Bello

  5250 Carillon Pt Kirkland, WA 98033-7378

  
• 

  Sono Bello

  500 Corporate Pkwy Ste 140 Buffalo, NY 14226

  
• 

  Sono Bello Body Contouring & Facial Aesthetics

  369 Lexington Ave, 10th Floor New York, NY 10016

  
• 

  Sono Bello Pittsburgh

  51 Dutilh Rd Ste 300 Cranberry Township, PA 16066

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/1/2023 I was verbally insulted, humiliated, and traumatized by the nursing and assistive personnel. I will never return due to the embarrassment and poor bedside manner. Please educate your staff not to share their personal opinions and be respectful of ALL people.

  Customer Answer

  Date: 11/03/2023

  Spoke with **** from patient experience.  She sent me a 250 retail gift card and I am still waiting for all my money to be returned.  This will never never be enough for the amount of embarrassment or humiliation I endured.  

  Customer Answer

  Date: 11/04/2023

  Email sent to *******

  Hi, 
  As I am thinking,  ***** never came back into the room only for a second while ***** and ******** were bullying me and trying to talk me out of it getting the procedure done, by telling me how good I looked and maybe Sonobello was not for me.  ***** walked out,  while ******** stayed and said,  " I am going to see what we can do to help get your procedure done at ********************************* provided practice". Why did they do this? Why?   Don't they get a discount to have any procedure they want...  Why would they humiliate me like that... 
  
  
  ****, I do not want the gift card.  It will never compensate for what they did!!  I still have to find someone to do my surgery.  I pray that ***************** will do my surgery,  after all this unnecessary mess.  Also, I pray that I can afford the out-of-pocket cost.  The financing made it easy for me to afford the procedure. Now I no longer have that option because of your staff. 

  

  Business Response

  Date: 11/19/2023

  Thank you for contacting Sono Bello. We are sorry to hear ************************ experience was not exceptional. We have refunded ******************** in full. Our Patient Relations Manager has been in contact with ******************** to address her complaint. We ask that if she has any further questions or concerns to please contact our Patient Relations Manager. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 11/19/2023

   
  Complaint: 20815355
  
  I am rejecting this response because: **** has not been back in contact with me.  I contacted ****,  with more concerns and did not hear anything further from her.  This business is unprofessional and caused me a lot of unnecessary emotional and financial stress.  I want to know the about how she educated her staff about appropriate and professional behavior.  **** also mentioned taking my reviews down..  NEVER. 
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 11/19/2023

  ********* was also one of the unprofessional people this complaint is about please give these complaints to a more professional person.  ********* is not in management so it is inappropriate for her to even respond. 

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  How can a person be turned away from service if had miscarriages more than 33 years ago

  

  Business Response

  Date: 11/21/2023

  Thank you for contacting Sono Bello. We value our patients safety and wellbeing and for this reason we would not jeopardize anyones wellbeing when they do not meet our medical criteria. There are many factors that are taken into consideration when determining if a person is a candidate for our procedure. This has been previously explained to ************************ in September of this year. Our Patient Relations Manager also attempted to contact her multiple times via different methods after receiving this complaint, but she has not been successful in reaching her.

  
  We wish ************************ the best in her transformation journey, we are sorry that we could not assist her with this.

  
  Best,

  
  Sono Bello 

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a consultation on the 9/26/23 at sonobello in ***** To get a liposuction on 10/25/23. l paid $3000 for down payment,after a week later l called the office to cancel my surgery because of my health issues.(low iron.)I received a phone call from a nurse from ************* asking for a proof of my blood lab, and a letter from my physician. l emailed everything they need but l haven't received any response from them till today. I am still waiting for my refund.

  

  Business Response

  Date: 11/05/2023

  Thank you for contacting Sono Bello. We have been in contact with ************** and have reached a resolution regarding her complaint. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/25/23 I had a medical procedure at Sono Bello with Surgeon Dr. ******************* at their *******, ************** office. At my one week post-op I had minor issues with my belly button and had to wet-to-dry over it for another week. Then a part of my incision which went all the way across my lower abdomen started to turn red, burn/hurt a little and a small part opened and was oozing out some pus and blood. I was seen in clinic multiple times, asked repeatedly to see the actual doctor and not the contract part-time medical assistant as I was afraid I had an infection. He refused to come to the room to see me and instead relied on photos taken by the Medical Assistant. This "infection" continued to get worse, I was then given a prescription OINTMENT and no antibiotic despite requesting it. I had to call late night on a weekend because I was feeling sickly, ************** called me back and said I was fine when I asked if I should go to the *** He still insisted I did not need an antibiotic. Fast forward to 10/2/23 I was in such bad shape that he finally agreed to send an antibiotic, but I was so sick at that point and he said if I was sick then it was something else not related to this infection and to see my primary care or urgent care. I went to UC and they sent me to the ** immediately. I spent the night in the ** waiting for a bed and was admitted with severe infection, put on IV Vancomycin, multiple rounds, had to have wound opened/cleaned out by surgeon at hospital. Was there until 10/5/23. Went home with a drain and f/u with wound doctor. As of now I still have an open wound and my husband has to pack the hole under my skin 2x a day. It's going to be at least 6 weeks before it is healed and then I have to pay a plastic surgeon to close the wound. I want refunded for my procedure at Sono Bello + compensation for missed work & medical expenses. The Assistant Mgr said the Mgr would contact me yesterday and i have heard nothing. I am waiting on Medical Records

  

  Business Response

  Date: 11/16/2023

  Thank you for contacting Sono Bello. We are sorry to hear ****************** experience was not exceptional. Unfortunately, as with any surgical procedure infections are a known risk. Our Director of Patient Experience has been in contact with ************** and they have reached a resolution. We ask that if she has any further questions that she please reach out to her directly. 

  
  Best, 
  Sono Bello

  Customer Answer

  Date: 11/24/2023

  I am awaiting a check from them for my procedure refund and additional medical expenses.  Until I receive that, I do not agree this is resolved. Once I receive the check, it will be a closed case.

  

  Business Response

  Date: 12/04/2023

  Thank you for contact Sono Bello. ****************** check was issued on the 17th and she was informed of the time frame in which it would be delivered. We ask that if she has any questions that she please contact our Director of Patient Experience. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 12/18/2023

  I accepted a full refund plus additional compensation to stay quiet. 

• Initial Complaint

  Date:10/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged for several procedures that were not done at all or not to standard promised. Took 9 months to get someone to confirm and listen to complaint and have now been put off for 18 months on a resolution with absolutely no date. Yet that collected the money August of 2022 ($20,000.00+). Won't even return calls or answer the phone.

  

  Business Response

  Date: 11/21/2023

  Thank you for contacting Sono Bello. We are sorry to hear ****************** is not satisfied with her results, patient safety and satisfaction are our top priority. For this reason we offer our patients our Satisfaction Commitment, this commitment states We understand that no physician can specifically predict or guarantee the final results with cosmetic procedures. Despite the skilled work of our surgeon and a successful procedure that provides a cosmetic improvement, beauty is in the eye of the beholder and dissatisfaction can occur. Should you find your results to be unsatisfactory, your surgeon would like the opportunity to evaluate your results. If your surgeons evaluation determines your results to be deficient, we will touch up the area at no cost to you. 

  Our Practice Manager was able to speak with ****************** and they have a plan to move forward. ****************** is currently scheduled for her touch up procedure in January ****. We ask that if she has any questions or concerns we ask that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beware!!! I went for consultation and didnt see a doctor but a salesperson. She showed me her stomach since she had the same upper ab lower ab and waist procedure. I said thats what I want, a flat stomach like yours. She didnt say it cant be done. Instead, she assured me that the surgery will give me the results I want. When I signed the contract, she told me what Im signing and not once, mentioned the cancellation policy. In fact, she scheduled the pre-op appointment and procedure back to back. On my pre-op, I saw the Dr and he indicated that due to my age and having children, I wouldnt get the results Im looking for. Now, these are 2 completely different and contradicting information. With this I cancelled my procedure and was advised that I wont get the full refund. I was told its because I didnt cancel the surgery with enough time to reschedule another person. How could I, when they scheduled my pre-op a day before the surgery with no indication that it would cause any issues if I wanted to cancel the procedure?I must have called a dozen plus times and requested to speak with the regional manager regarding my full refund. Every person I spoke with, promised a call back within 24 hours. NO ONE called me yet!This is not the way to do business in an honorable way. Had I seen the doctor at my consultation, I wouldnt have gone through with this.Im requesting from Sono Bello to make it right and refund my entire payment immediately. This has been an unpleasant and stressful ordeal that could have been avoided; if Sono Bello had set initial consolations with a doctor rather than a salesperson

  

  Business Response

  Date: 11/16/2023

  Thank you for contacting Sono Bello. We are sorry to hear ********************** experience has not been exceptional. Our Practice Manager contacted ****************** and they reached a resolution. We ask that if ****************** has any further questions or concerns that she please contact her. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 11/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had surgery on 2/2023, I payed ****** to have a tummy tuck (similar to a tummy tuck) before I agreed to get the procedure done, they told me if I was not satisfied with my results I could definitely get a second surgery, unfortunately I am not happy, and I have spoke to 2 different surgeons from Sonobello and they both said I was fine, but I am not happy I don't like the way it looks, they don't care about how I feel, I also did my arms and my arms are bumpy and not Smooth they said this is normal, but before paying the ****** they told me I would be 100 percent satisfied with my results which I'm not. I'm not asking for my money back I just want to someone to redo my surgery and be done. I regret it 100 percent having this procedure done.

  

  Business Response

  Date: 11/05/2023

  Thank you for contacting Sono Bello. Our Practice Manager has been in contact with ************************ to discuss her complaint. We are sorry to hear she is not satisfied with her results, patient safety and satisfaction are our top priorities. Our Satisfaction Commitment which ************************ signed states "We understand that no physician can specifically predict or guarantee the final results with cosmetic procedures. Despite the skilled work of our surgeon and a successful procedure that provides a cosmetic improvement, beauty is in the eye of the beholder and dissatisfaction can occur. Should you find your results to be unsatisfactory, your surgeon would like the opportunity to evaluate your results. If your surgeons evaluation determines your results to be deficient, we will touch up the area at no cost to you. 

  **************************** touch up was already approved and her procedure is already scheduled. We ask that if she has any further questions or concerns that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:10/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me an unsolicited email that I automatically assume is either spam or phishing from someone pretending to be this company. I dont trust the Unsubscribe link on any such emails since it often invites even more spam or phishing attempts.

  Customer Answer

  Date: 10/27/2023

  The sender, ********************* has been the source of multiple incidents of phishing attempts and spam emails. The owner of this domain is Namecheap.com. It may be worth pursuing Namecheap for allowing such fraud. 

  

  Business Response

  Date: 11/07/2023

  Thank you for contacting Sono Bello. We gave your information to our marketing team and they have removed you from our system. 

  Best, 

  Sono Bello

  Customer Answer

  Date: 11/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Sono Bello of *********, ** for a fat removal Consultation with ************************* because my abdominal weight loss efforts had been fruitless. I paid a down payment in the amount of $2161.67. On 8/19/2023, I called Sono Bello of Brentwood to report my unexpected pregnancy after an early morning vomit session led to a positive pregnancy test result (I had not yet missed my monthly cycle). The Representative informed me that she would forward a message to ************************* (my Consultant) that day so that she could follow up with me on Monday, 8/21/2023, to cancel the procedure & refund me as she did not handle financials. On 8/21/2023, I was contacted by a Sono Bello of Brentwood Representative who stated that the doctor would no longer be working in ******* for the first few days that week, & wanted to see if I was interested in moving my Pre-Op ********************* date up. I informed her that I was pregnant, & that ****** was supposed to have already received the information for me to cancel my surgery. On 8/23/2023, I called Sono Bello of Brentwood attempting to reach ************************* (Consultant) since she hadnt followed up with me regarding my appointment cancellation request. I was informed by a Sono Bello Representative that ************************* has been out sick & that a message would be sent to a practice Manager to cancel my procedure. My phone number, Pre-*** ********* dates were recorded for follow up purposes by the Representative. On 8/25/2023, I returned a missed call from a Ms. ************* Representing Sono Bello of Brentwood, who stated that she was assisting ****** while ************************* (Consultant) was out sick. She asked me for proof of ********** *** provided her via email a picture of me holding up my positive pregnancy test. She informed me that she would submit my case to the finance team for my refund & cancel my procedure. Attached to this submission is my ultrasound as further proof of ***************** of payment. I would like a refund, please?

  

  Business Response

  Date: 11/02/2023

  Thank you for contacting Sono Bello. We apologize for the delay. **************' refund has been processed, she should be receiving it in the mail soon. If she has any questions or concerns we ask that she please contact our center. 

  Best, 

  Sono Bello

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 11th I went in for my consultation for Sono Bello. My husband and I met with ******. As we discussed the procedure options she was not professional nor knowledgeable. She was so quick to get a client my name was not even spelled correctly. This office is located in ***** *******. She gave little to no medical advice because she is not a licensed medical professional. She is a sales person working off commission.She was extremely forceful in her sales tactics saying, how is my daughter going to go to college if we did not pay the amount full price (in front of my daughter)After the sales pitch, my husband and I were very reluctant but chose to go ahead with the procedure. On June 19 2023, I went for the procedure. They put me in the pre-op room. He marked all the spots on my body with sharpie for my liposuction surgery. They administered a couple of oral medications until the surgery room was ready. They took me to the surgery room and laid me on the table. They did not numb my body at all and immediately and proceeded with the surgery. I asked for a local anisthetic, but I was reassured that the major needle had this local anisthetic I felt every second of pain throughout this surgery. It was torture. After surgery was completed the nurse put the compression on me and wheeled me out a side door. 2nd day post surgery Called ************ for pain 3rd day:************ informed us this is normal for surgery. It will heal naturally and was not seeing any issues 1 week:Immense pain. ************ checked pain area. Asked for me to get tummy tuck for $6,700+.5th week 1st message. Did not help. Too late. Messages were supposed to be done immediately After 5th week:Pain was getting worse. Right side was not symmetrical. Doctor **** explained that liposuction is not for loosing weight. Immediately after went to Emergency room where ****** was diagnosed.Tissue damaged diagnosed after 2nd emergency visit

  Customer Answer

  Date: 10/26/2023

  Buyer beware,
  
  
  On June 11th I went in for my consultation for Sono Bello. My husband and I met with ******. As we discussed the procedure options she was not professional nor knowledgeable. She was so quick to get a client my name was not even spelled correctly. This office is located in ***** *******. She gave little to no medical advice because she is not a licensed medical professional. She is a sales person working off commission.She was extremely forceful in her sales tactics saying, how is my daughter going to go to college if we did not pay the amount full price (in front of my daughter)
  
  
  After the sales pitch, my husband and I were very reluctant but chose to go ahead with the procedure. 
  
  
  On June 19 2023, I went for the procedure. They put me in the pre-op room. He marked all the spots on my body with sharpie for my liposuction surgery. They administered a couple of oral medications until the surgery room was ready. They took me to the surgery room and laid me on the table. They did not numb my body at all and immediately and proceeded with the surgery. I asked for a local anisthetic, but I was reassured that the major needle had this local anisthetic
  
  
  I felt every second of pain throughout this surgery. It was torture. After surgery was completed the nurse put the compression on me and wheeled me out a side door. 
  
  
  2nd day post surgery 
  
  
  Called ************ for pain
  
  
  3rd day:
  
  
  ************ informed us this is normal for surgery. It will heal naturally and was not seeing any issues 
  
  
  1 week:
  
  
  Immense pain. ************ checked pain area. Asked for me to get tummy tuck for $6,700+.
  
  
  5th week 
  1st message. Did not help. Too late. Messages were supposed to be done immediately 
  
  
  After 5th week:
  
  
  Pain was getting worse. Right side was not symmetrical. Doctor **** explained that liposuction is not for loosing weight. Immediately after went to Emergency room where ****** was diagnosed.
  
  
  After called office. ************ was in ***** on vacation. Met with nurses but was not comfortable with meeting with other surgeon not familiar with the surgery done herself.
  
  
  Could not wait due to missing work and pain. My children had to suffer as well to see their mother in pain. 
  
  
  When ************ came back from ***** we went for the appointment where he saw the results from the *** He notified me that the area must be drained. After the first drainage the ** of Sono Bello ***** informed ** we must take off the review of Sono Bello. She was more worried about the review than helping her clients. 
  
  
  After 8+ drainings in a month and a half, my body was beyond damaged and suffering. My sling was inflamed, discolored. And disfigured. The doctor said this was normal.
  
  
  I went for one last consultation with the doctor. He recommended a CT scan through a doctor he knew. Unfortunately this past weekend I ended up in the ** for this problem and begged them for a CT scan. They said because I was in the ** in the last 2-3 months that the risk of radiation would be high and they didnt want to preform this procedure. Seroma causes an increased risked for radiation poisoning. 
  
  
  After I called the doctor. I told him that the ** refused to do the *** ************ was very upset that I did not go to the place he recommended because they wouldnt have cared. They would have still done the *** I didnt want you to go to the hospital because they would refuse you, that why I recommended this place to you. I said you dont care for my health even though the emergency doctor was concerned for my health. He said, you tell me what to do, I dont know whats in your stomach
  
  
  I hung up the phone and am seeking help from other doctors.
  
  

  Customer Answer

  Date: 10/26/2023

  Buyer beware,
  
  
  On June 11th I went in for my consultation for Sono Bello. My husband and I met with ******. As we discussed the procedure options she was not professional nor knowledgeable. She was so quick to get a client my name was not even spelled correctly. This office is located in ***** *******. She gave little to no medical advice because she is not a licensed medical professional. She is a sales person working off commission.She was extremely forceful in her sales tactics saying, how is my daughter going to go to college if we did not pay the amount full price (in front of my daughter)
  
  
  After the sales pitch, my husband and I were very reluctant but chose to go ahead with the procedure. 
  
  
  On June 19 2023, I went for the procedure. They put me in the pre-op room. He marked all the spots on my body with sharpie for my liposuction surgery. They administered a couple of oral medications until the surgery room was ready. They took me to the surgery room and laid me on the table. They did not numb my body at all and immediately and proceeded with the surgery. I asked for a local anisthetic, but I was reassured that the major needle had this local anisthetic
  
  
  I felt every second of pain throughout this surgery. It was torture. After surgery was completed the nurse put the compression on me and wheeled me out a side door. 
  
  
  2nd day post surgery 
  
  
  Called ************ for pain
  
  
  3rd day:
  
  
  ************ informed us this is normal for surgery. It will heal naturally and was not seeing any issues 
  
  
  1 week:
  
  
  Immense pain. ************ checked pain area. Asked for me to get tummy tuck for $6,700+.
  
  
  5th week 
  1st message. Did not help. Too late. Messages were supposed to be done immediately 
  
  
  After 5th week:
  
  
  Pain was getting worse. Right side was not symmetrical. Doctor **** explained that liposuction is not for loosing weight. Immediately after went to Emergency room where ****** was diagnosed.
  
  
  After called office. ************ was in ***** on vacation. Met with nurses but was not comfortable with meeting with other surgeon not familiar with the surgery done herself.
  
  
  Could not wait due to missing work and pain. My children had to suffer as well to see their mother in pain. 
  
  
  When ************ came back from ***** we went for the appointment where he saw the results from the *** He notified me that the area must be drained. After the first drainage the ** of Sono Bello ***** informed ** we must take off the review of Sono Bello. She was more worried about the review than helping her clients. 
  
  
  After 8+ drainings in a month and a half, my body was beyond damaged and suffering. My sling was inflamed, discolored. And disfigured. The doctor said this was normal.
  
  
  I went for one last consultation with the doctor. He recommended a CT scan through a doctor he knew. Unfortunately this past weekend I ended up in the ** for this problem and begged them for a CT scan. They said because I was in the ** in the last 2-3 months that the risk of radiation would be high and they didnt want to preform this procedure. Seroma causes an increased risked for radiation poisoning. 
  
  
  After I called the doctor. I told him that the ** refused to do the *** ************ was very upset that I did not go to the place he recommended because they wouldnt have cared. They would have still done the *** I didnt want you to go to the hospital because they would refuse you, that why I recommended this place to you. I said you dont care for my health even though the emergency doctor was concerned for my health. He said, you tell me what to do, I dont know whats in your stomach
  
  
  I hung up the phone and am seeking help from other doctors.
  
  

  

  Business Response

  Date: 11/07/2023

  Thank you for contacting Sono Bello. We are sorry to hear ******************** expcerinece has not been exceptional, patient safety and satisfaction are our top priorities. Our Director of Patient Experience has been in contact with **************** and they have reached a resolution. We ask that if **************** has any further questions or concerns that she please contact her. 

  Best, 

  Sono Bello