ComplaintsforWinCo Foods, Inc.
Grocery Store
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Complaint Details
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Initial Complaint
06/28/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
6/4/2024 not sure of the time but I the afternoon I think. I used to go to your store all the time to do my shopping. ******. Is what I spent. I was minding my own business as I usually do getting my groceries. I had my service dogs with me. I have severe siezures and the alert me when Im about to have one and I can go find a safe place to sit until it passes. On this day I assume he was a manager but I cant say because the level of unprofessionalism was amazing. I was approached by 3 men who surrounded me. I was told I could not have my service dog in the store. I was also advised that I had been harassing customers which never happened. I tried to tell them that I had not talked to anyone in the store. I was told I was lying. I said go check your cameras Your gonna just see me shopping thats it. They said I had to immediately leave I asked if I could grab the last thing on my list and was told no. I get asking someone to leave because they are causing issues but I never did anything. I would also like for you to explain why my *** dogs are not allowed in your store please I would also like to know why I was treated like a criminal with absolutely zero proof that I did any wrong. I felt like the group of employees who cornered me were very unprofessional and I felt like I was Threatened Debit card was my Wifes ***************************Initial Complaint
06/03/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Hi my name is ************************* I have been discriminated and assaulted for being a pregnant homeless woman. At winco and i was assaulted and called several names when I had receipts to prove I purchased the items and I was tackled to the ground by *********************** and his associate *******. He called me several names and harassed against and called a tweeker b**** My phone held against my will for 2 hours and he stole it for two hours and wouldn't let me speak to my boyfriend who thought I was kidnapped. I felt kidnapped and he had the handcuffs on so tight I couldn't feel my wrists he called me every name in the book and made fun of me accusing me of stealing chicken I never stole. I had shown the receipts before and nothing has been done and to this day they threaten cops if I go to the store. *********************** told me he gets away with bruising my arms up and down and making it so I can't lift for weeks because I deserved it for being a homeless woman and he has assaulted ************************************************************************************************************ When it isn't assault is not funny and stealing my phone and holding me against my will for two hours is illegal after assaulting me. Making fun of a disabled woman is illegal also. I want charges pressed against the guy *********************** and me unbanned from the store since I didn't do anything wrong. I think people who abuse disabled women should be in jail and I am now pregnant and afraid he will do it again. I do not deserve to be banned I had receipts on my tri counties and my ebt online proving it at the time. I want to be unbanned immediately. I want my boyfriend unbanned also because he protects me against creeps who run your store. Also the guy has followed me and threatened and harassed me in the bathroom before. I feel highly harassed, stalked and discriminated against a disabled woman and also assaulted. I cannot move my wrists right since and continuely lose grip cus of the wrongful assaultInitial Complaint
12/24/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unresolved
I was shopping at winco when my baby started fussing so I decided to take her outside I had park my babies car seat and stroller inside.This gentleman Had thought I needed help so he grabbed my stroller and proceeded to walk out the door when loss prevention stopped him they said I was shoplifting. So they Confiscated my babies stroller,carseat,diaper bag,phone,wallet with ID, wic card,ebt card and moreBusiness response
01/17/2024
Did the store give back the materials that Loss Prevention was looking through? Which store was this?
Thank you.
Customer response
01/19/2024
No they haven't this is the store on *********************************************Initial Complaint
11/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a money order September 26, 2023 for $675 in the morning. Number 19-572136455. Later that afternoon deposited it into my **** of America account. **** of America honored the money order but on October 11 I received notice that they said it wasn't a valid check because Winco didn't honor it. The **** destroyed the money order and I am asking for my $675 back from Winco were I purchased it.Initial Complaint
09/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchase two bags of Flour that were infested with bugs and would like to request due refund.Initial Complaint
07/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Official Complaint Document uploaded down below. The receipt to the night's grocery shopping of $166.73 is also uploaded below.Initial Complaint
07/17/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
This place is horrible. They literally discriminated me for paying with my EBT.I have prove to prove it too.one of the employees put hands on me I also have prove of that.they threw all my Groceries in cart neither the manager or cooperative wanted to help me also have prove all of them are covering the batch names for a reason .theyre unprofessional.they also called me Mexican that what got me mad .no wonder people quit working here they are a mess the manger was even worst he came up to me a he was eating I dont know what but hes breath stinks They called me a Mexican and poor for using ebtInitial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, the $3.48 lotion didn't have a(n) protect seal on the top of the cover; I believe the tube may have had a(n) possible contaminate involved; I feel a bit awky since my lotion utilization.Sincerely,**************************** ******************************Initial Complaint
05/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The incident I am reporting just took place about 15 minutes ago at the Winco store in ****** **. I purchased two bags of BF ***** Eye Steak. Boneless which was place right at the entrance at Winco under Extra saving items. After I checked out and as I was walking outside the store, I noticed something moving inside the pack of meat, then I realized it is a live fly that was still moving inside the pack. I took some pictures and went right back to the Winco employee who was helping me out, she immediately called another person, whom I am assuming is a manager, who simply told me that I can take my money back or replace it.I ended up taking another pack, but I feel concerned honestly and rather grossed out. 5/18/2023 10:40 pmInitial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 11th 2023 I shopped at Winco in ************** *************************************************** *****. I purchased 2 family packs (6 per package) of Beef *********************. My family has been eating the meat since purchase. We were down to the last 3 steaks. While eating dinner this evening, about halfway through eating one portion of steak, I cut into it again and I saw what I thought was sinew. But after further inspection, and searching, it was actually a tapeworm. Im at a loss as to what to do next, who to report to.
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Customer Complaints Summary
27 total complaints in the last 3 years.
10 complaints closed in the last 12 months.