ComplaintsforBerrada Properties Management, Inc.

• Initial Complaint

  06/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I paid $30 for background check and passed it with Berrada Properties on April 18. I want to see three houses from now I asked them can I move in my sister building but they refused to let me move in there cause they said something about working so he said something about he got one on lover slang, so I looked at it And I put down $300. The paper says you have 72 hours to pay. Your deposit never said that if you do not pay your deposit or I shouldve knew some was wrong they rent within 72 hours your $300 will be withhold or took it and never said that May 31 I went into the office and I told them that I cannot afford right now 1500 to move in on the June 15 and they said no I said well I cannot come up with $1500 because of bills and a cardinal, I have to pay and graduation , but yet a black woman and a black man told me no and I said can I get my money back then and they said no they took my money. They dont wanna answer the phones they wont let me relocate to none other properties I just want my money back . Shouldve knew someone was wrong when they kept on sending me home emails about how old them and I didnt even move in a house they sent me letters saying that I owe them $640.05 days after I put the money down to hold the apartment they kept on sending me letters saying that they were gonna put a eviction on my name already, and I didnt even signed no papers with them. I shouldve known that that they was dead, but they were sending me papers in my email saying that they were gonna put a eviction on my name after I saw the house on April 18, 2024 and April 24. They were sending me sent I owe him.

• Initial Complaint

  05/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a tenant of Bertas Properties and I have been residing here since May 2020. When I moved in there were several things that still needed to be repaired however no one ever came back to repair them. I have called and filled requests for maintenance and still nothing. Because many rental properties look at credit and not just rental history I have been unable to move. This company doesnt not care about the tenants they rent to they just want to keep collecting money. I have always paid my rent on time. And I dont have any evictions on my record. The customer service workers for maintenance are all rude and dont care about doing their job except maybe one person I cant remember her name. I would not recommend this place and I think they need to be investigated for being slumlords.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I write this complaint on the behalf of my elderly mother, *************************, who resided at one of the properties owned by Berrada properties.I am writing to express my disappointment and frustration regarding the non-receipt of ***************************** security deposit after vacating the apartment at *********************************************************************** at the end of March. As a loyal tenant of BARRADA Properties for the past 19 years, **************** have always upheld her end of the lease agreement by faithfully paying rent on time and maintaining the property in excellent condition. Throughout the tenancy, **************** has demonstrated commitment to being a responsible and respectful resident.It is disheartening to discover that despite long-standing tenure and impeccable rental history, she has encountered difficulties in receiving her security deposit of $600. Upon contacting your office regarding this matter, she was informed that her deposit would be returned promptly following my move-out as long as I turned the keys in by April 3rd.Furthermore, we are deeply bothered by the fact that my point of contact at the office was now playing an amnesia victim about the instructions she provided as it relates to the key return. Barrada deciding to no longer accept rent assistance has caused much stress and anxiety. This change only added to the confusion and inconvenience surrounding the return of the security deposit.According to our lease agreement, I was given until the 5th of the month to surrender the keys to my former apartment. **************** complied with this requirement by returning the keys on April 3rd, well within the stipulated time frame. However, despite fulfilling the obligations as a tenant, I have yet to receive acceptable communication or reimbursement regarding the status of the security deposit. **************** is on a fixed income. I trust that BARRADA Properties values its long-standing tenants and is committed to upholding its responsibilities in accordance with legal and ethical standards. Therefore, we kindly request immediate action to rectify this situation and expedite the return of my security deposit without further delay.Please provide clarification on the timeline for processing my refund and any necessary steps I need to take to facilitate this process. I expect a prompt resolution to this matter and appreciate your attention to my concerns.I look forward to receiving a favorable response.

• Initial Complaint

  04/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I'm currently living in an apartment and above me are loud tenants. They've been blasting music, letting their dog run around and bark loudly, also arguments daily since they moved in last year. They are the worst between 12 - 4 am. I've called management a few times about this issue within the past week because their noise is no longer tolerable and never got a response back. I've been a tenant for awhile and my lease is up soon, I don't know if I'll be renewing it because they're not addressing the loud neighbors. Also nobody else here is loud like that, just the new ones so this is ridiculous how nothing is done about it. Before they moved in I actually liked living here because maintenance repairs things the next day, and got rid of the ***** problem, but since it switched to Berrada from Boulevard they're not great at answering calls. Oh and we still don't have functional mailboxes because management replaced the boxes and didn't notify the post office. Because there are no locks on the boxes everyone has to go and pickup their mail at the post office which is an inconvenience.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was going to rent a place from berrada properties 3373 n 38th. I put down a 300 deposit on 03.07.24. I then paid the balance of 2100 by money order on 03.18.24 being advised that i cant sign lease until 04.15.24 since that was my move in date. on March ******* i called and advised due to personal reason i couldn't take the place. I was then advised that i wouldn't get any of my money back. I sent a email to ******************************* i was advised that i can get the 2100 but but i forfeit the 300 by not taking the place. I wasn't happy with that but i go to pick the check up the check is drawn on associated bank. I take the check there to be told they can cash the check cause something is wrong with his account teller advised me to take check to check cashing place. Once there i was advised that the account dont have the funds in the account to cash the check. I reach back out to berrada i was advised they don't do counter cash check that i have to deposit a check i know that will not clear. I asked for a new form of payment they said no i asked for the check to be drawn on a different account they said they only have this one. Her only solation was to drop the check off and wait for them to write me a new one and deposit the check when i know the same issues will happen. When i asked for something in writing showing that i dropped the check off since i had to sign for the check and they took copy of my ID i was advised it was nothing they could give me showing i dropped the check back off which don't sit well with me since that have already showing i cant take their word so i still have the check with no way of cashing it

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My granddaughter recently moved into a unit of Berrada Properties on Fond ***** Ave she just had a baby I went there on 12/19/23 to drop off some groceries for her and parked my car in the unloading space I had no one else with me I took the first bags up to the 2nd floor which took me less than 10 minutes I went down to get the rest of the groceries and Berrada employee had towed my car they had to have been sitting in the parking lot now they want to charge me almost $400 to get my car back stating that I left my vehicle unattended and they wouldn't let me get the rest of the groceries which aren't cheap these days from my car until I pay their towing fee I am a 65-year-old woman and this to me is nothing more than a scam. They also won't let **** or any other wifi provided hook up so my granddaughter has no access to her phone or TV.

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have lived in this building for over 5 years and recently have had several packages taken without permission. In the past, there were no issues with theft therefore large packages were left for the owner to pick up from the lobby. Lately, packages have been confirmed delivered however I could not locate them. I asked the building manager to review the camera footage to locate the perpetrator however he replied that the owners strongly advised that he not check cameras because they are not liable for packages, as residents are completely responsible for their retrieval. I am appalled that this property company could be so apathetic about people's belongings that were purchased with hard-earned money. The companies the items came from have proof of delivery therefore cannot compensate me, and now my building is CHOOSING to not assist me in finding who is doing this because they claim that it would open a can of worms for all residents to complain about lost packages. I am perplexed as to why they do not want to resolve issues as this so it does not fester to worse problems later on for all residents especially with holidays coming up. This is just one of the many unorthodox policies I have witnessed since Berrada purchased my building this last spring. They also do not provide any notice when maintenance crews come into the units, as 3-4 times, I have come home to unlocked doors and things moved around my home. No note even stating they were there. Other requests take weeks if not months for them to address because they do not want to hire additional people to assist in the many buildings they own and just tell residents that there is nothing they can do. I have checked and in **, properties are required to provide 12 hr notice, and they have failed in this. The frustration I feel is hard to put to words and I just want them to be held accountable for their subpar business practices.

• Initial Complaint

  09/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have sent over through fax a document from housing authority which is a rent verification form for the company to sign on August 22nd that was supposed to be rented to housing authority by August 31st. I have called and emailed Berrada's company everyday asking if they have my document filled it out and if they could send it back to me in email. Everytime i email i get no reponse and when i talk to someone over the phone they tell me that they found the document filled it out and to Email **** to have her send it back to me. I would jus like to receive my document so i can get it back to housing authority although it is already a day late with me submitting the docment

• Initial Complaint

  06/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I have been with berrada for almost 4 years i lived in the ********************************* October 10 2019 and just moved to the *********** #6 apartments since February 3 2023. When I moved on Calumet Rd I was greeted with Bedbugs a had to sign a form stated that I was to pay for them when they was already there.I also had my identity stolen through his cousins ********************************* acting administrator and *********************************** Assistant living Company "Soul *********************** who lives in Shoboygan Wi. When I found that out they did nothing to hel me after my 2 social security checks was literally forwarded to a different bank they stole them after my Identity was stolen they created a online account in my name which leaves me in debt to this dayim struggling hard .Also that first year on Calumet I started getting letters in the mail stated that I hadn't paid rent for months which was $2000-$3000 Months behind which I was paying every month for the past years of my stay I stayed and showed and told Soul *********************** *********************************** and so called ************** forget but she lives in ***** to find out She was actually trying to get cash loans in my name I never been to Texas in my life I have paperwork from Experian and I also have letters that Berrada properties sent me after the fact that I asked them why are they doing that or putting that lie in my name and I never was late on rent until December 3- February is when I finally got my first Social security check and ********* told me it was a mistake that Berrada always do it and they stated not to bother calling in to see for myselfind this is also ran as a Assistant living facility. Here's they killing part they had keys to my house and would enter without notice which caused senstive info to be stolen which included my account router and checking account number which caused the identity theft so one-day I decided to go over ******** and his wife head and called myself I'm still paying bills off behin

• Initial Complaint

  04/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  It started when he took over the building in 2021 September, my rent was $650.00 until he went up on the other units that was renovated cause my apartment still the same no new nothing but windows , he dont check his building at all it was a *** offender standing there having people come there to by drugs it was racism towards me from the new tenants it was reported nothing done .so he give me a 28 day notice cause the other tenants lied on me I been there for 5 years . So I couldnt sleep they play loud music hitting walls calling me white go back to your side town south side I have suffer alot my health is bad. ******************* paid ******* in rent from 03/22 and I was still paying him rent in between those months and was not notified from berrada properties at all...

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