Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,588 total complaints in the last 3 years.
663 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was making some changes to by profile, noticed an option to look at GoDaddy's **,, I tried it. It reworte my site and I failed to have a web presence. Website went down because I tries your ** option, Called for support and they could not help. If I need to pay $300 fro another group to fix it. My suggestion was to delete the site and use the last backup which I have been paying for. They informed me that could not be done because the ** program changed the firewall settings and a backup would not work. I click the bottom to try your product, that I will admit to, But, you can not get my website back on line via a backup which I have been paying for years. THEN, they told me it would be up to 72 before this is fixed!
Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes *********************** Economy Web Hosting as the hosting for their website.
On May 15, 2025, our customer activated a free trial of our Websites + Marketing product in their account. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. This activation made changes to our customers domain names DNS, redirecting the domain from their Economy Web Hosting to Websites + Marketing, bringing their main website offline
Our customer contacted our *********** to address concern that the site had been taken offline. During this interaction, our staff assisted our customer with the purchase of *********************** WordPress Premium Support (WPPS), to enlist the help of a WordPress developer to assist with reactivating their hosting account. We apologize for any confusion our customer experienced.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to discuss their concerns. Their website is live and the purchase of WPPS has been refunded to an In Store Credit to use towards future new purchases or renewals.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 05/20/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*** ********
Godaddy hs reified my complaints and refunded me for the services I had to use too get my site running again. They also took additional steps to clear up some of my proiudctus and gave me credit for the inability for the backup to work. I am very satisfied with the results, I just regret them time it took to resolve.
Initial Complaint
Date:05/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally express my deep concern and frustration regarding the ongoing inability to access my GoDaddy account, which has persisted for over 48 hours. As a loyal client of GoDaddy for the past decade, managing over 110 business websites, including critical university and municipal sites, this disruption is severely impacting my operations and client commitments.Account Details:Client Name: ******* ***** Business: Kmarks ************** Solutions Account Type: Reseller Account Support Ticket Number: ART-****** Summary of the Issue:Duration of Inaccessibility: Over 48 hours ************************************* website updates, data server modifications, and client information access Immediate Consequences: Inability to fulfill client requests, including critical updates and access provisions Despite reaching out to customer support and submitting the aforementioned trouble ticket, I was informed that no further assistance could be provided. This response is unacceptable, given the scale and importance of the services tied to my account.Impact Assessment:Client Trust: Erosion of client confidence due to unfulfilled service commitments Business Operations: Halted projects and potential financial losses Reputation: Risk of reputational damage due to perceived unreliability Requested Actions:Immediate Restoration: Expedite the process to restore full access to my account.Transparent Communication: Provide clear and regular updates on the status of the issue.Preventive Measures: Outline steps to prevent such occurrences in the future.I urge GoDaddy to treat this matter with the utmost urgency. The prolonged inaccessibility not only hampers my business operations but also jeopardizes the trust and satisfaction of my clients.
Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On January 24, 2024, our customer updated their Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.

On May 15, 2025, our customer connected with our ************* Team for assistance accessing their account. Our Staff properly informed them of the process to remove 2FA, which can be found here: ***********************************************************************

On May 16, 2025, our customer submitted a request to our Account Recovery Team (AR) in an effort to remove 2FA from the account in question.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customer's frustrations, ********************** has a vetted process to aid in removing 2FA.

On May 16, 2025, our AR Team disabled the 2FA on our customer's account. We recommend they set up 2FA again and add a backup 2FA method like an authenticator app or a second phone number. They can find instructions at this link: ***********************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest Regards,

Jenn
Office of the CEO GoDaddy
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
?omplaint against GoDaddy for their failure to adequately respond to a ***** data request and a copyright infringement notice concerning a domain under their management. On behalf of the rights holder, I identified content hosted on a domain registered through GoDaddy - ************ that infringes on protected intellectual property, including software and trademarked materials, as evidenced by official registration documents. Initial attempts to resolve the issue were made by contacting the domain owner through GoDaddys provided channels, including support and abuse email addresses, but Godaddy support said they couldn't help. But they as a registrar should have the domain owner's contact information We requested this information, to which they said we could submit a request by email and they would review it within 30 days. Correspondence with GoDaddys support team, including ticket updates, shows multiple exchanges where the status shifted between "Waiting for support," "In Progress," and "Unable to Complete with resolution No Action Needed." Despite submitting the required **** Request Form on February 13, 2025, and follow-ups on 9 March, 2025 - GoDaddy has not provided the requested data or taken action. GoDaddy was obligated to review and respond to the **** request within 30 days of receipt, as per their own policy, but they ignored this obligation, violating their commitments and allowing continued infringement that ***** the rights holders intellectual property and goodwill.Accordingly, the conclusion suggests itself that this company deliberately covers pirate sites and is "abuse-resistant hosting"
Business Response
Date: 05/21/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **************************************************************;

While GoDaddy is the registrar of record for the domain name in question, we do not have control over the website or its content as its files are hosted with a different provider.

According to a public network look-up, the domain name points to the ** address **************, which is managed by the company R**E. Our customer may wish to contact the hosting provider to determine if they have processes to address their concerns. As a courtesy, we have located the following email that may be used to contact R**E: **********************

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 05/21/2025
As previously mentioned, we understand that Goddady is the registrar, however, you must have access to the registrar's contact details, and we kindly ask that you provide them for communication.
Business Response
Date: 05/28/2025
Thank you for the opportunity to address our customers additional concerns.

GoDaddy takes account security and privacy seriously.

For information that is not available through their account interface our customer may wish to review our Subpoena Policy/Attorney Tips policy. This policy is part of our GoDaddy Legal Agreements and Policies and can be referenced on our website here: ***************************************************

Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted customer support regarding shifting our website from the custom website to a word press website, we have had this website now for 2 years. No one informed us initially that this is the platform that we need for our business. In light of the fact that we already paid 2 years, I asked them to provide credit that I paid for this year, so that we can convert, but they were unable to provide full credit.
Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 2, 2024, our customer purchased our Websites+Marketing (W+M) Basic for a 1-year term with the assistance of an agent. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
On July 2, 2024, the plan was upgraded to Premium with the assistance of an agent.
On February 2, 2025, per our customers account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with them.
On February 10, 2025, our customer worked with our Care Staff to reinstate the expired website and received a free content restoration as a one-time courtesy.
On May 15, 2025, our customer contacted our Care Staff and were correctly advised that the W+M was not eligible for a full refund, but they could get instore credit for the remaining unused time to use toward another purchase.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers concerns. However, they have been properly advised that the product in question is not eligible for a full refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Initial Complaint
Date:05/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called in to speak with agent on 5/15 aprox 9:50P Est his name was **** located in "Sunny AZ" as he stated, he was veryyyyyyyyyyyyyyyyyyy rude he should not be in customer service he help me a little but was talking to me like I was child he continue to talk over me couldn't even get a word in he continnue to say that I don't need to talk to anyone else call back if that's the case then ended the call in face saying I could call back to speak with a different representive he needs to be fired he doesnt not derseve to be in a positon to help people with his attitude, he demor was trash his tone was disrepectful.
Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 15, 2025, our customer contacted our Care Staff for assistance with accessing their email through an email client. The agent involved assisted our customer with signing into the webmail version of their M365 email plan to confirm it was working and started to confirm the server settings for the email client when our customer asked to be transferred to another agent. Our Care Staff does not have the ability to transfer to other agents, and our customer was correctly advised that they will need to disconnect and call back.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and have reviewed the interaction in question. We have shared our feedback with our *************** Team to improve our service levels moving forward.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddy
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy is advertising websites for $0.01 for the first year if you purchase a 3 year term/contract. There is a little blurb to read more about the terms, which say "We offer a significant discount on the first year of a 3-year term. Subsequent years will be charged at the standard price of $21.99/yr. You can add additional years annually at $21.99/yr.$0.18 ICANN fees and applicable taxes may apply at checkout."However, when I add these websites to my cart, the total for each one is $43.99. There is no way to actually pay $0.01 for the first year and $43.98 split across the remaining two years of the contract.
Business Response
Date: 05/19/2025
Thank you for the opportunity to address the complainants concerns.
We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account-specific details, we will gladly investigate their concerns further.
We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached ****************************************************************************.?
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 05/19/2025
My username is 47648292, name ****** *****.
Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 15, 2025, our customer registered a .COM domain name for a three-year term totaling $44.53.
According to our records, their purchase reflects the promotion as displayed. When registering a domain name for a three-year term,the first year of registration is discounted to $0.01. Subsequent years are charged at the standard price of $21.99 per year in addition to any applicable $0.18 ICANN Fee or tax.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This discount is only available when customers purchase the full three-year term of the domains registration in one transaction and does not apply towards subsequent renewal purchases following expiration.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddy
Customer Answer
Date: 05/20/2025
This claim is about false advertising, and extreme manipulation of language to deceive a customer before a purchase.
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 6/25/2024 I paid GoDaddy $345.74 for my website and store. I discovered recently that my store was missing from my website. After checking the history of my website I discovered that deletions were made on 6/25/2024. Deletions were made at 12:45 PM, 1:13 PM, 1:21 PM, and 1:29 PM. I contacted GoDaddy and they responded that they will not give me a refund. So i paid for a service that I did not receive at no fault of mine. I have documentation of this (screen shots and PDF receipt).
Business Response
Date: 05/22/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer had been using **********************'s Websites + Marketing (W+M) Commerce service. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform designed to help customers easily build and manage their websites.

On June 25, 2024, they contacted our Care team and requested to downgrade their W+M plan to a Basic tier. Prior to the requested downgrade, the customer was properly informed they would lose the functionality and any data the Ecommerce plan provided.

Shortly after the downgrade, our customer contacted our Care team and requested to be upgraded to the W+M Commerce plan. They upgraded and renewed the service for a one-year term.

Our customer did not contact our Care team until May 5, 2025, during which they requested a refund for the W+M services.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers frustration, the service is beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO - GoDaddy
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7, 2025, I contacted GoDaddy about transferring several domains I was currently hosting through Hostgator. I was looking for a better price. They told me they would be much less. I asked about customer support & was told they were available 24/7. They coerced me into signing up while I was on chat with them & so I did. I had to set up my business email through their portal which I did only to find out I would be charged $10 a month per email. So I agreed to that when I explained I wanted to use my business email through ***********, a standalone email program I have used for years. They told me that would be no problem & gave me instructions how to set it up. I did exactly as they explained & it has never worked & this is almost a week later. Anyway, I was working in their portal trying to get all my domain names transferred. It was a nightmare! Their support was awful. I got shuffled from person to person & had to explain any issues I was having over & over again. They charged me for each domain that I transferred in which I agreed to. Then they wanted $200 to set up one of my sites for me which I reluctantly agreed to pay. By the time I was done, I was several hundred dollars in the red. Then my computer restarted overnight & I got locked out of their portal. I never had a password so could not log in. Their support told me they could only send me a reset link thru my registered email which I could now only access when I was IN their portal for which I had no password. So I have been locked out of my business email now for a *********** tell me at least 3 days before someone could actually help me get in to my account. And no customer service until then. I want to cancel & get refunds for all the money I wasted with their false advertising & promises. NOTHING has worked on this site ever & I'm tired of trying to make it work. Plus no email access for my business. Terrible company!
Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On May 7, 2025, our customer contacted our Care Team to transfer multiple websites and domains to GoDaddy. They were accurately informed about costs for hosting, transfers, and migration services, and told they could migrate sites themselves if they preferred to save on costs.

Between May 7 and May 12, 2025, our customer purchased an Ultimate cPanel hosting plan, a content migration for one site, and multiple domain name transfers. All but one domain completed transfer by May 12, 2025, and the website migration was completed by May 15, 2025.

Also on May 12, 2025, our customer sought help setting up email and reported losing access to their GoDaddy account. They were referred to our Account Recovery Team for assistance in regaining access to the account. On May 18, 2025, they regained access to their account and updated their email address.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we understand our customers frustration, the completed content migration and domain transfers are not eligible for a refund. However, as a courtesy, we can refund the hosting service if our customer cancels it from their account. To cancel, they may follow the steps outlined in this GoDaddy Help Article:

***********************************************************************************************

Upon cancellation, they may email us at *********************************************** to request the refund.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the CEO - GoDaddy
Customer Answer
Date: 05/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

******** *****
Initial Complaint
Date:05/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had Godaddy domains under an Apple ID and because of that did not receive notice of domain renewals. I was able to track down my login after I saw the charges online through my bank and requested a refund that day. They were able to refund two of the three domains and cancel them, but the third was a .ai account. I did not know upfront that .ai domains were non-refundable, and that seems very arbitrary. There is a long list of domains that are not refundable but I did not know this when I purchased it. It feels very scammy and unfair, especially since I was not receiving notices.
Business Response
Date: 05/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 12, 2023, our customer purchased three domain name registrations via online transaction, which included a **** domain for a one-year term, and a **** and *** domain for a two-year term.
Between May 12, 2024, and May 13, 2025, per our customers account preferences, ********************** automatically renewed the domains in question in good faith to honor agreements with them. GoDaddy sent renewal notices to the email address on file prior to expiration, including on April 13, 2025, and May 8, 2025, informing them the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On May 14, 2025, our customer contacted our *********** to request a refund of this renewal. Our staff properly informed them the *** domain extension was ineligible for a refund per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy
Per our customers request, the domains were canceled, and a partial refund request was submitted for the **** renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed the *** domain extension is not eligible for refund. Additionally, Prior to the internal approval of our customers refund request, a dispute was initiated against the transaction in question, withdrawing funds paid to GoDaddy. GoDaddy is unable to complete the partial refund until the dispute has been resolved. This process typically takes up to 95 days.
Thank you again for the opportunity to addressour customer's concerns.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Customer Answer
Date: 05/15/2025
It is a shame when companies focus more on reputation management than customer service. I am aware account management is my responsibility I made a mistake, which is why I sought assistance from your team. A customer does not generally consider reversing an auto-charge a refund. I understand that it is within the definition, but when I read those terms I understood it as no refund following purchase. The vast majority of companies reverse an auto-charge because mistakes happen. You even do, just not for specific domains simply because you can.
I did not receive those email notification because of the Apple ID relay. Again, I understand that is my responsibility, but again, it was an oversight. Your response is unkind, on top of being ***** in adding a 90 response time after a dispute is initiated. I initiated that dispute prior to speaking with your team and it has already been dropped and resolved.
Very disappointing response from GoDaddy and I encourage you to consider more fair policies in the future, like reversing auto renewals when they are requested within a specific period.
I have purchased many domains over the years and this is the first time Ive had this happen. I understand you see people as enemies when they file a complaint Im just trying to fix my situation and warn others of these practices and policies.
Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.

While the dispute may have been closed on our customers end,the typical process to complete an investigation and resolve a dispute between a customers financial institution and a payment processor can take up to 95 days.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* ************************ of the CEO GoDaddy
Initial Complaint
Date:05/13/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Godaddy customer representative caused for my ****** business profile to be deleted and i spent 2 days chasing them to figure out what happened and no one is able to help or admit that they cause this to happen. I reached out because my website hosted by godaddy is connected to y****** to get my 5 star reviews that was not updating. They said they will disconnect my ****** and reconnect it to refresh to find that my account with ****** business disappeared and i cant retrieve it. No one was able to help until now. I need indemnity from godaddy otherwise i am filing a lawsuit for loss of business revenue
Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On September 8, 2022, our customer initiated a free trial of Websites + Marketing (W+M). W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website. Our customer purchased a paid version, which has since been upgraded and continued to be renewed within our customers account.

On May 12, 2025, our customer contacted our Care support team as they were not seeing ****** reviews update on their website. Between May 12, and May 13, 2025, our Care support representatives worked diligently and to the best of their ability to address our customers concerns.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer will want to ensure that the connection with their ****** Business Profile is still active. This can be checked in the Social / Insights section of the Websites + Marketing editor.   Sometimes, reauthorizing or refreshing the connection with ****** Business Profile can resolve update issues. Posted reviews can take up to 48 hours to appear on their site.
We empathize with our customer. Our office attempted to reach our customer via phone. Unfortunately, we were only able to leave a voice message. We remain available to them and can be reached at *************************************************************************.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy

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