Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 1/24/24, I was told that my account was completely cancelled. Apparently this was not the case, as this company attached many products to an account, and unless each one is removed individually, your account isnt actually cancelled. A year after I was told my account was cancelled, I received an email asking me to update my account information. I was surprised because I was told by a company representative that all steps were taken to close the account. I was not told the truth. I need my account to be fully and completely closed!

  

  Business Response

  Date: 01/22/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer had created multiple ********************** accounts.  While they may have closed one of their accounts, there is an active account in our system which does not currently contain any products, services, or payment methods.  
  
  Within the aforementioned account, our customer initiated a free Websites + Marketing plan on January 20, 2024.  Websites + Marketing is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.
  
  On January 16, 2025, upon contact with our ************* team, the Websites + Marketing plan was cancelled.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office reached out to our customer to discuss their concerns.  As we are unable to close our customers remaining ********************** account on their behalf, we offered to assist them in accessing their account and completing the steps to close the account.  Unfortunately, our customer chose to end the interaction prior to receiving assistance. As such, they may follow the instructions to close the account within the Help article at **************************************************************,
  
  Our office also remains available to assist them through the process of closing their account and can be reached at *************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented.
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy
  
  

  Customer Answer

  Date: 01/22/2025

  I spoke to a representative of Godaddy, but I still could not get my account deleted. Yes, I posted the incorrect account number. The correct account number is *********. The representative still refused to completely close my account even though I requested that the representative delete it. My complaint stands uncorrected. 

  Desired resolution: close the account. 

  

  Business Response

  Date: 01/28/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  While we understand our customers concerns, we stand by our previous response.  ****** provides its customers with the ability to close their account(s) and permanently delete the associated data.  Instructions to close an account are provided in the Help article at ********************************************************************;
  
  Our office made another attempt to connect with our customer to assist them through the process of cancelling their remaining GoDaddy account. Unfortunately, we were unable to reach them.  We recommend they follow the instructions within the article referenced above to close their account. 
  
  We are also available to assist them through the process of closing their account and can be reached at *************************************************************************. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *.
  Office of the CEO GoDaddy

  Customer Answer

  Date: 01/29/2025

  I am not able to delete my own account as I no longer have the login info. I got rid of that information when I thought I closed it. I so not see why GoDaddy refuses to delete my account, and people should know that cancelling and deleting their account is extremely difficult. They want to keep you involved in their service by forcing people to go product by product. A person should be able to summarily delete an account without difficulty. These are shady practices that should be terminated. All future customers should be fully aware of the practices this company uses to keep people entangled with their company. 

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  requesting a refund of a Dominat whuch I did not re-order. Have not used looks like some one else now has. 3.Brothers Moving Storage. Website was never used my Me.unble to get to this site, Thanks

  

  Business Response

  Date: 01/16/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On December 23, 2021, our customer registered a new domain name for a three-year term.  Per their account preferences, the domain automatically renewed for an additional three years on December 24, 2024. 
  
  On January 13, 2025, GoDaddy received notification that our customer filed a Chargeback related to the renewal transaction. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The Chargeback has been resolved in our customers favor and the funds should be returned to them within two to three business days.  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy automatically charged my credit card twice for the same product within a month of each other. On April 4, 2024, my credit card was charged $105.76 for ********* 365 Email Essentials annual subscription. On May 1, 2024, a duplicate charge was made on my credit card for the same amount and the same ********* 365 Email Essentials annual subscription. I have filled out multiple forms online (per GoDaddy's customer service refund process) and talked on the phone with various company customer service representatives to request they credit me back for the duplicate charge for over six months now with no resolution in sight. I am extremely disappointed that I keep getting the run around from a company that is deemed reputable over a mistake they made, not me. They are treating this situation as a "refund" process when in fact it is due to a mistake made by their company and not something I purchased and then attempted to get "refunded" for. I am also frustrated that they rather lose business over $105 than to fix this problem. Between their company agents' and my time, I'm certain we've exceeded the cost of the funds owed back to me 1000 times over, if not more. At this point, I do not recommend using GoDaddy's products and/or services to anyone else.

  

  Business Response

  Date: 01/21/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On May 9, 2023, our customer purchased Websites + Marketing Basic for one year and received an additional email account for a free year trail as part of a promotion. This email account was never set-up.
  On April 4, 2024, our customer manually renewed this additional email account.
  On May 1, 2024, a separate email account, which is setup,automatically renewed per our customer's account settings.
  Our customer did not contact our Care support team until August of 2024 to receive a refund, which was then outside of our refund policy.Our refund policy can be found here: ***************************************************/refund-policy.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with our customers frustration and apologize for any confusion regarding the two different email accounts. As a one-time courtesy,we have provided them with an out of policy refund for one of the email accounts.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  Ashlee E
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my web page(******. ******************) and standing page( *********************) with GoDaddy on 11/2/2024 (Customer# *********; Order ID ***********. Although I paid $155.88 on 10/9/2024 and $289.27 between 1/302024, GoDaddy refused to refund any money to me.Also, I found a different address for go daddy that I indicated in the personal information on one of the documents - It is GoDaddy.com ,LLC - ************************************************** * All my documents are in a file in my *** account. Therefore, I will mail the supporting documents to BBB address listed.

  

  Business Response

  Date: 01/17/2025

  Thank you for the opportunity to address our customer's concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
  On October 9, 2021, our customer purchased Website Security for two years via an online transaction.
  On November 13, 2023, our customer purchased Hosting Web Deluxe for one month during a phone call with our Care team. This plan was automatically renewed every month until June July 9, 2024, when our customer renewed it for another year.
  On November 29, 2024, our customer contacted our Care Team to request a refund on past and most recent renewals. They were informed correctly that their transactions were beyond refund eligibility. GoDaddy's refund policy can be viewed here: ***************************************************/refund-policy
  RESOLUTION: 
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While we empathize with our customer's frustration, the transactions in question are well beyond refund eligibility.? We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ******
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From: Aolany ******** Sent: Sunday, November 3, 2024 5:50 PM To: ***************************************** <*****************************************>Cc: TEAM AGORA <*****************************************>Subject: My 3rd attempt- Refund customer ******** - Aolany ******** Hello team,I have been a customer of ******************** for many many years. Initially i bought my domain for my personal website with you guys and I had my hosting with Bluehost A couple of months ago I was persuaded by ****** ******* to switch hosting from Bluehost to Godaddy with the promise of the great customer service that I know I usually get. I explained my concerns about switching my other two domains and the issues it would cause with my developers etc. (hosting, websites, wp etc) ****** assured me he will take me from beginning to end if I purchased the ** packages and he mentioned he will also waive the domain transfer fees which it was about ''$110'' he told me it was the perfect timing (around September ) too because my yearly subscription with bluehost was about to end in Oct 1st.****** assured me all the transfers were successful and that everything was set up to be now good with godaddy (my website *************** ) and I checked this around end of September. Around October, I let my ******** account not renew, thinking everything was working. The ** files were not transferred because I trusted ******. Around October 5th, a prospect told me we were not a legitimate company because our website was down. Website down? I checked, and *************** was not active. Long story short, I had to pay Bluehost again to reinstate everything because it was at the negotiation table to close a deal. ****** rarely returned an email, so I contacted the chat support, two times they told me to submit the refund request form to get an exception since I have been a customer for a while, I never got the service, never got the websites were never ONLINE. now godaddy is holding my domain HOSTAGE for 3 years. HELP I need help to resolve this!

  

  Business Response

  Date: 01/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office spoke with our customer on January 17, 2025 to discuss their concerns.  The domain(s) in question have been reinstated and out customer considers the matter resolved. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Godaddy did the right thing and I am happy with their help! 
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding GoDaddy's failure to fulfill my request to delete my account and their lack of communication despite multiple follow-ups.On three separate occasions, I contacted GoDaddy to request that my account be deleted. During my last interaction on December 22, 2024, I was assured that my account would be deleted by the end of that day. However, as of today, my account remains active.On December 25, 2024, I emailed GoDaddy's Grievance Team to follow up on this issue, but I did not receive a response. I sent a second follow-up email several days later, again with no acknowledgment or resolution.This situation is highly frustrating and raises serious concerns about GoDaddy's customer service and compliance with my request. I have made every effort to resolve this matter directly with GoDaddy but have been met with silence, leaving me no choice but to escalate this issue.I am requesting immediate action from GoDaddy to:1. Delete my account as requested.2. Provide written confirmation that my account has been deleted.This complaint is filed in good faith with the hope that GoDaddy will resolve this matter promptly. I look forward to hearing from them soon.Thank you for your assistance in facilitating a resolution.

  

  Business Response

  Date: 01/17/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On October 12, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions.
  
  On December 14, 2024, our customer contacted our *********** via online chat for assistance with closing their GoDaddy account. Unfortunately, the GoDaddy Payments product was stuck in an active status, preventing the account from being closed. During this interaction, a case was created to have GoDaddys developers remove the product from the account on behalf of our customer.
  
  On January 15, 2025, the ********************** Payments product was deleted from their account.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customer.
  
  If they wish to close their account fully, they can review the steps in the following article: **************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 01/18/2025

  Dear Jenn,
  Thank you for your response. However, I am extremely disappointed with how GoDaddy has handled this matter and the omissions in your reply.
  First, your response fails to acknowledge my multiple attempts to resolve this issue with GoDaddys customer service before filing a ******************** complaint. I contacted GoDaddy three times requesting account deletion, and on December 22, 2024, I was specifically assured that my account would be deleted by the end of the day. That promise was not fulfilled.
  Furthermore, after my account remained active, I emailed GoDaddys Grievance Team twice (on December 25 and January 9th), yet I never received a response. Ignoring customer emails is not an acceptable practice for any reputable company.
  Additionally, it is clear that GoDaddy only resolved the technical issue after I filed a BBB complaint. If I had not taken that step, my account would likely still be in limbo, with no resolution in sight. This does not reflect good customer serviceit is a failure to take responsibility and properly assist customers in a timely manner.
  I hope my experience can serve as constructive feedback for improving customer support processes and ensuring better communication with customers in similar situations. Fortunately, I was finally able to close my account, or at least I received confirmation that it has been closed.
  Thank you for your time and consideration.
  
  Sincerely,
  ***** ********
  ****************************

  

  Business Response

  Date: 01/23/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  Our customers account was successfully closed on January 18, 2025.
  
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 01/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GoDaddy purchased a secondary company, upon which it used the information from that company to automatically sign me up for a new service I did not authorize. Upon discovery that GoDaddy had been charging me for a service I did not use, did not have access to, did not have an account associated with it, and did not have with the company that it acquired, I was refunded one month of the 12 month timeline that I was paying for this service before I could figure out what it was. I was told that the terms of service would only allow for a one month refund, however I did not sign any terms of service for that product with GoDaddy.

  

  Business Response

  Date: 01/21/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  GoDaddy acquired Media Temple in 2013, but they remained a separate business and operated independently.
  
  From June 7, 2023, to September 12, 2024, our customer was paying for an Email Bundle, which included their email services and a cPanel hosting plan at no cost.  
  
  GoDaddy sent multiple notifications to our customer, including on June 19, 2024, to inform them that their email services would be migrated from Media Temple to GoDaddy on September 26, 2024. The migration was completed on September 26, 2024. At that time, our customer would be responsible for separate email and hosting renewals, should they wish to continue utilizing the services.
  
  On October and November 12, 2024, our customer's hosting plan was automatically renewed in accordance with their account settings. On November 12, 2024, they contacted our Care team to inquire about recent ********. During the interaction, their website hosting plan was cancelled and a refund for the most recent renewal was provided.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has since contacted our customer to discuss their concerns.  As they had not used the hosting plan, as a gesture of goodwill we have also refunded the October 12, 2024, renewal transaction.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a website with GoDaddy for nearly fifteen years. When searched in my area, my website was the first to appear in the search engine. This past year my business has dropped off significantly and I couldn't figure out why. When I pulled up my website a month ago, I couldn't find it. I reached out to GoDaddy and was told five different reasons that my website had been dropped . I was told I never had a website with them.. I was told I didn't pay.. I was told they didn't know because they could see the payment was automatically withdrawn every year.. I was told the money was for email enhancement (I've never ordered that or changed anything on my account). I was told they couldn't help me any further because their records don't go back that far.I have attached copies of my auto payments made since 2018. I can get more if needed. This has significantly affected my business. Also, it took years for me to become number one on the search engine.

  

  Business Response

  Date: 01/16/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.
  
  On August 29, 2012, our customer purchased a Personal website Builder via the GoDaddy website. That plan was renewed annually, most recently on August 29, 2023. Their plan was also converted to GoDaddy's Website and ***************** (W+M) during this time. 
  
  On August 30, 2024, per their account preferences, ********************** attempted to automatically renew the W+M plan in good faith to honor agreements with our customer, but their financial institution declined payment. In addition, GoDaddy proactively sent multiple notices pre- and post-expiration to our customer, informing them that their website was at risk of cancellation unless additional action was taken.
  
  On January 6, 2025, our customer contacted **********************'s ************* team to inquire about their W+M plan; they were correctly advised regarding its cancellation and that the content was no longer recoverable.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While GoDaddy cannot recover the content associated with our customer's website due to the time that has elapsed since its cancelation. We value them, and as a one-time token of appreciation, we have provided them with one year of W+M, at no cost, though they will be responsible for future renewals. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 01/17/2025

  GoDaddys continued response that my financial institution refused payment makes no sense at all. They even told me in the phone that they saw where my payment was automatically deducted from my account. ********************** did receive payment as they have every year since I started my website with them and I have provided proof that that payment was made!

  

  Business Response

  Date: 01/20/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. Our customers Website and ***************** (W+M) was canceled for non-payment on August 30. 2024. Before its cancellation, multiple pre- and post-expiration notifications were sent to them, advising them that their website was at risk of cancellation unless additional action was taken.
  
  We cannot recover the content associated with their website because of the time elapsed since its cancelation until they contacted our Care Team. 
  
  Thank you again for the opportunity to address our customer's additional concerns.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy

  Customer Answer

  Date: 01/23/2025

  It is not one year of FREE website. As I have stated previously and provided proof of, payment has been automatically withdrawn from my account every year. I have no idea why my site was cancelled but it was obviously an error on the part of GoDaddy. 

  I want my website back up immediately and to be escalated back to the number one position that I was previously in on the search engine. 

  In addition, I want two years before payment is expected again, since I've made two years of payments during the time my site has obviously been down. 

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During a recent interaction with GoDaddy customer service representative, *** ******, I experienced profoundly unprofessional conduct. Ms. ****** initiated the call with a demonstrably patronizing and condescending tone, engaging in abhorrently argumentative behavior and employing deceptive "bait-and-switch" tactics to obstruct my escalation to a managerial representative. This interaction is emblematic of a larger, systemic issue with GoDaddy's billing practices, which consistently involve charges for products lacking itemized cost breakdowns. This pattern of behavior suggests a problematic organizational culture within GoDaddy, where such conduct is either tolerated or actively encouraged.

  

  Business Response

  Date: 01/16/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On January 12, 2017, they purchased a ********* 365 (M365) Email Essentials for a 2-year term.
  
  Starting in November 2023, all M365 plans had Security added. Notices were sent to customers regarding this change.
  
  Per their preferences, on January 12, 2025, we automatically renewed the M365 plan to honor our agreements with them. Notices were sent before expiration, informing them that expiring items would renew per account settings unless action was taken, as account management is a customer's responsibility.
  
  On January 13, 2025, they contacted our Care Team and were correctly advised that GoDaddy offers a discounted rate at the time of purchase to assist businesses in getting started; however, these plans would renew at our standard rate at the end of that term. This is advertised on our website at the following link: ****************************************
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate our customers' feedback about our service levels, and our ************* Managers will review their concerns to identify improvement opportunities as we strive to offer the best service levels in the industry.
  
   We are also willing to refund the most recent renewal of the product if it is canceled by January 19, 2025, per our refund policy, which can be reviewed at the following link: ***************************************************/refund-policy
  
  Furthermore,if they wish to move their M365 to another provider, details are in the following article: *************************************************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Regards,

  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7th I purchased a new website from go daddy. This site was to be built for me by go daddy for my business. The primary function I needed was the ability for people to pay me from my website when signing up for my live streaming classes. The website went live just before the new year. From the start credit card payments were not being accepted. I spent two weeks contacting customer support / website design / payments / WordPress / Inbound sales support, etc. no one could fix the problem. I ended up on an endless loop of phone calls, being on hold, transferred, being told they would get back to me in 1 -2 days and even 72 hours, but no one has. I have to keep calling and getting on the same treadmill of different departments thinking the other one can fix it. I just want my full refund and go back to my basic website. Please no more excuses. Thank you I just spoke with a gentleman who said he could republish my old website, but could not issue a refund, for that he would have to transfer me again to website design Over two hours on the phone! They are now telling me that a refund can't be issued because 30 days had passed since I purchased the website. The website did not go live until late December, and there was no way to know the website did not work until it went live! A refund request was issued and someone should contact me in 5 days! This seems pretty unacceptable,

  

  Business Response

  Date: 01/21/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On November 7, 2024, our customer purchased *********************** **************** for a two-year term. This service enlists GoDaddys?Website *************** (***) team to create a custom website.  Customers must submit content to our?*** team before the site can be built. Our customers website was completed, delivered, and published live on December 27, 2024.
  
  On December 31, 2024, our customer contacted our Care Team regarding their new website not accepting credit card payments. Our ************* Staff created a ticket for the appropriate team to review and resolve our customers concerns.
  
  On January 3, 2024, our customer contacted our Care Team seeking a refund for their website design service due to the payment issue not having been resolved. Our customer continued to contact our Care Team seeking a refund through January 21, 2024.
  
  On January 21, 2024, our customer was contacted by a member of our WDS Escalations Team, and, after canceling their service, was provided a refund in full.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We apologize for the recent experience our customer has had with our ************* Team. We have confirmed the refund has been issued to our customers original form of payment. They should allow three to five days for the funds to reflect with their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 01/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *****