Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,604 total complaints in the last 3 years.
676 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I contacted customer service via chat (I have the transcript) to downgrade my ********* email. Instead of downgrading, Go Daddy created a new email subscription and left the old one so I would have TWO subscriptions.I contacted customer service and after a long chat the agent basically offered to turn of auto renew on the old plan but described it as an "additional service" even though the plan was a downgrade, not a new plan.This borders on fraud and the way the agent handled this is very deceptive. I would like the money I just paid for my old plan to be refunded.
Business Response
Date: 02/01/2024
Thank you for the opportunity to address our customers concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On December 13, 2016, our customer purchased a ********* 365 Online Business Essentials plan for a one-month term via a phone transaction. This plan has been regularly renewed in one-month increments, most recently on January 13, ****.

On January 25, ****, our customer contacted our *********** inquiring about downgrading their email service to a lower tier. To assist them with the downgrade, the desired lower email tier was added to their account for a one-year term. A migration was then internally initiated to complete the downgrade process. Our customer was informed the process could take up to 24 hours to complete.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We appreciate our customers candid feedback about our service levels and apologize for any misunderstanding or inconvenience caused during their interactions with our Care staff. We will ensure the interactions are reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service in our industry.

This office has since refunded the January 13, ****, renewal in question as a gesture of goodwill. Our customer should allow between five to seven days for the funds to reflect with their financial institution.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

******
Office of the ***** GoDaddy
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*****************
Initial Complaint
Date:01/26/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/24/2023 I received a renewal of web services of $83.88 that would be charged on our credit card on file on 1/3/2024 On 1/3/2024 we instead received a credit card receipt of $119.88 We immediately called the company and got no assistance from customer service on this dispute so we asked for a supervisor call back which never came so we contacted our credit card company to dispute the $36 dollars we did not authorize or approve.On 1/25/2024 we received a charge back notice from the company and demand for payment in full or our services would be canceled.We spent an hour on the phone tonight and all we got was the runaround from customer service and asked to speak to a supervisor twice and as of the time of this complaint we not been able to speak to one!
Business Response
Date: 01/31/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 3, 2023, per our customer's account preferences, ********************** automatically renewed their Email and Hosting plan for a one-year term in good faith to honor our agreements with them.However, GoDaddy experienced technical difficulties which caused a billing discrepancy in our customer's subscription pricing.
A chargeback was initiated on the products in question on January 25, 2024. This chargeback withdrew payments made to GoDaddy and the products in question were suspended?from the account.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We empathize with our customer and understand their billing frustration.

Our office connected with our customer to discuss the status of the open chargeback. Our office will continue to work with them toward an amicable resolution pending the chargeback resolution.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
Ivette
Office of the ***** GoDaddy
Customer Answer
Date: 02/01/2024
We are still awaiting the resolution with **** as per the company the dispute of an overcharge can not
be withdrawn by the company.
once we get our $36 back we will accept the company's resolution
Business Response
Date: 02/02/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
Our office connected with our customer to discuss the status of the open chargeback. Our office will continue to work with them toward an amicable resolution pending the chargeback resolution.
Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,
******
Office of the *** GoDaddy
Customer Answer
Date: 02/05/2024
Until the **** dispute is resolved this matter can not be closed
Initial Complaint
Date:01/25/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction was 01/23/2024 I provided a service with a few other contractors. It was a day consult service. Payment was due upon receipt. Go daddy payment platform was having difficulties so my customer had to split payment into two payments. Go daddy flagged payment requested additional information. That information was provided invoice, contract, bank statements, ein. All for my funds from customer to be released. They also reached out to my customer to ask if they authorized purchase my customer of course responded yes. They still have yet to release funds. I am unable to reach anyone over the phone they refer to email and keep asking the most information I have ever heard of yet I still provide it.
Business Response
Date: 01/26/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On October 17, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure, online debit and credit card payments through their website or in person.

GoDaddy takes customer security and our commitment to preventing fraud seriously.?Our customers transaction was flagged for review by our Verification Team and payouts were disabled on January 23, ****. As a result, our customer was informed that ********************** Payments would not be able to provide services to them due to risk factors.

Reasons why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: *****************************************************************************************************.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
******
Office of the ***** GoDaddy
Initial Complaint
Date:01/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Help desk ticket number: ATS281549 User Account number: ********* I reopened my domain account with ********************** on December 7th, 2023, paying what I thought was an annual subscription. On January 17, **** in the afternoon, my email associated with the domain stopped working ************************* After much investigation, I learned it was due to an annual renewal that needed to occur, which surprised me, but I went online to complete the renewal. I upgraded the renewal as well to increase email storage at the time. I expected my email to work after that, but it didn't, so called the GoDaddy help desk. The employee backed out my renewal and reprocessed a new one somehow deleting my email account. Since the 17th, I have been calling twice daily to be told that my issue has been sent to a high level team to resolve and will be resolved within 24 hours. It has now been a week and I don't have access to my email. I am in the midst of a job search and have provided this email to contacts. This is causing me to lose income.I have paid this company $141.77, and frankly have invested way more than that following up with them to no avail. I understand mistakes happen, but at this point, after a week, they should resolved the email and account issue and reimburse me fees paid to compensate for the trouble.
Business Response
Date: 01/29/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On December 17, 2023, our customer manually renewed their domain name registration for a 3 year term via an online interaction. This renewal did not include their Office 365 email plan, which was due for renewal on January 7, ****.

Per our customers account preferences, autorenewal was disabled on their email plan, and as a result, the email plan was not renewed on January 7.

On January 19, ****, the email plan was suspended due to non-payment, and our customer contacted our Care team for assistance.

Our Care team sold them a new email plan which included email security. Later that same day, our customer decided to cancel the plan with security and was sold a cheaper plan without security.

Due to unforeseen technical issues, our customers email address failed to properly setup, and an internal support ticket was opened.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

On January 25, ****, our customer was notified that the email address was setup and fully functional.

While the vast majority of tickets are resolved within 72 hours, this case took longer than usual to diagnose and resolve. We appreciate our customers patience and understanding and will remain available to assist with any unresolved email concerns.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

*****************
Office of the ***** GoDaddy
Initial Complaint
Date:01/24/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Been a GoDaddy costumer for sometime with little issues, till now.Jan 16th made a sale on my GoDaddy hosted online store and costumer made a purchase, proceeded to check out nd completed payment through PayPal through the GoDaddy shopping cart and checkout. Received an email from PayPal stating that I needed to verify my email in order to collect this payment. After three days of 3-4 hours on the phone with BOTH PayPal and godaddy it was concluded that godaddy FAILED to inform me that from the beginning of the **** godaddy online store will no longer allow personal PayPal accounts as a viable payment means. You now need a business or e-commerce PayPal account in order to properly receive payments from PayPal.So they sent a "authorization pending" payment to PayPal PENDING my account verification. I tried to verify my ALREADY and in used account with ******************** again but I was informed that it needed to be an e-commerce or business account. Im NOT elligible to upgrade my personal to a business account so Im unable to collect this payment.Paypal needs godaddy to release, recall or authorize the payment sent to me so they can proceed with either refund or deposit in my account. ******************** says they cannot recall or make changes. Paypal does NOT have access to the funds until godaddy sends authorization or releases the funds. Godaddy still fails to admit that this is new policy they implemented but they failed to notify users (At least I was NEVER notified of such changes) on their platform. I found out the hard way after this order processed.So now since Paypal has no access to the funds they will automatically reverse the pre-authorization to godaddy and eventually back to the original buyer. So the buyer gets the product AND his full payment back.What are the chances in todays society that the buyer will actually re send payment AFTER A MONTH of enjoying his purchase?Hope you can help Regards *****
Business Response
Date: 01/25/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

While we empathize with our customers billing frustration, we encourage them to work with PayPal regarding the funds in question. GoDaddy does not arbitrarily hold funds coming from platforms such as PayPal.

We understand this is likely not the answer our customer was hoping for, but we hope it helps clarify our position.

Thank you again for the opportunity to address our customer's concerns.

Kindest regards,
******
Office of the *** GoDaddy
Initial Complaint
Date:01/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 18th I closed my first catering contract with a client who decided to pay a 50% deposit after confirm in an operational ghost. Daddy website with Commerce and payment on it. I use the virtual terminal for her credit card of a payment of $1115. On January 19th I received an email asking for confirmation of my identity which I proceeded to give. Still no transaction payout. January 21st I call go daddy. I spend collectively 6 hours on the phone with 5 different customer service agent telling me I have to send business statement's only one problem. I'm a new company so I don't have business statements. So one gentleman tells me I have to send the contract ahead. I send the contract ahead and the woman who's verifying. It decided that she's going to take collectively 4 days. To review it so my customer made a payment and I had to wait to receive the money. Still haven't received the money as of today and today is January 24th. I'm excited for them to tell me that they're going to expedited and escalated again. The website design on this company is absolutely ingenious and very easy. However, the customer service leaves everything to be desired. I would never recommend this company to anyone. Starting a business and I would never recommend this company to have anyone's credit card. Or receive payments for them as they hold the money hostage. It has been a complete nightmare for both my client and myself as a business owner. Trying to do what I need to do as a business owner for my client with the money. She is given me however, go daddy has decided that that is to happen whenever they deem necessary.
Business Response
Date: 01/29/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.

GoDaddy takes customer security and our commitment to preventing fraud seriously.?To comply with standard payment network rules and regulations, our customer's deposits were placed on hold until they provided the additional information requested by the GoDaddy Payments Team.

On January 24, ****, our customer was informed ********************** Payments will not be able to service their account due to certain risk factors and their GoDaddy Payments account was closed. Common reasons why a GoDaddy Payments account may be closed can be reviewed in our Help article at *****************************************************************************************************.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

GoDaddy has refunded the transaction in question.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

************
Office of the ***** GoDaddy
Initial Complaint
Date:01/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy violated my copyrights and stole all of the intellectual property from SmithProfits.com hosted by them.They took my site down without my permission and refused to return my content to me. They have also refused any corrective action whatsoever.The copyrighted IP, images and other content illegally taken by GoDaddy MUST BE RESTORED OR REPLACED IMMEDIATELY.
Business Response
Date: 01/30/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.

On February 16, 2023, our customer activated a free trial of **********************'s Websites + Marketing (***) plan. *** is a do-it-yourself website builder platform that allows customers to build a website. This plan was renewed for one year on February 23, 2023.

During an online chat on January 23, ****, they contacted GoDaddy's Care team to request that the website associated with this *** plan be restored.

On January 24, ****, they contacted our care team and requested their *** content reflect the content associated with the website attached to the domain in question, 2-plus years ago. At that time, they were correctly advised that we could not do that.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While our customer's website is loading correctly utilizing their *** plan, we remain unable to recover the content they have requested.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
*************************
Office of the ***** GoDaddy
Initial Complaint
Date:01/23/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We began the FreedomVOICE service in January 2023 primarily to send out text messages to our clients when needed. With FreedomVOICE we were told that we could install the free mobile app to easily check voicemail or faxes, make calls, and send & receive text messages using the business number from anywhere. We were never able to receive or send any SMS messages to anyone which was very disappointing. It then became very frustrating that from Feb 2023 to Jan **** we sent the customer support team email and countless calls for them to fix the issue. We were always told to fill out several of the same forms, that our case got escalated to a different department and that there was no need to worry. We paid for a service that did not work and did not come up on their promises as we are still with the same problem 1 year later. For us, it was a waste of time and money.
Business Response
Date: 01/26/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

Our customer utilizes **********************, which provides our customers with a dedicated phone number for their business. Our customer recently contacted our Care Team regarding their inability to send or receive SMS/text messages using FreedomVoice. Our Care Guide created an escalation, which was resolved on January 26, 2024.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office has connected with our customer and confirmed that they are able to send and receive SMS messages. We will remain available to assist them with any additional concerns and can be reached at ***********************************************.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

*****************
Office of the ***** GoDaddy
Customer Answer
Date: 01/28/2024

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The Proper Rental Llc
Initial Complaint
Date:01/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
GoDaddy adds products I did not authorize. Confuse the customer with constant upgrades that trick you into thinking you need to upgrade to use when it's already included in service. **************** is horrible. Deleted my site only to make me upgrade to new version. Say no card on file but I saw 3 unauthorized auto renew purchases. Product is a scam from advertising
Business Response
Date: 01/22/2024
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

We require additional information from our customer to fully understand and assist them with their concerns.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Our office attempted to connect with our customer on January 22, ****, however these efforts were unsuccessful. We will remain available to assist our customer and can be reached via email at *********************************************************************************************.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

*****************
Office of the ***** GoDaddy
Initial Complaint
Date:01/19/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Horrible customer service. I own the domain www.WinningRealty.com and my email is through ****** business. The MX settings through godaddy got deleted and hence my entire real estate firm cannot receive or send emails. Godaddy keeps sending us a verification in order to fix the issue to an email I cant receive emails from due to the MX issues. Their solution is me waiting 24hours with my entire brokerage dead in the water as they cant fix it. On top of that their customer support agents wont provide mentor badge numbers as they know full well they provide awful support and dont want to be linked to it by name.
Business Response
Date: 01/26/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customers domain name utilizes Full Domain Privacy and Protection. This is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against high-risk DNS updates, cancellation, expiration, or transfer of a domain name. In order to make high-risk changes to domains utilizing this service, customers must first verify their identity by entering a one-time passcode, which is sent to the domain name registrants email address.
In the event a customer does not have access to this email address, they may also receive a one-time passcode via SMS if they enable 2-Factor Authentication (2FA) on their GoDaddy account and wait at least 24 hours to allow 2FA to be fully set up.
On January 18, 2024, our customer, or an authorized user to their account, made an update to the domains Nameservers. This update caused the domains Zone File to reset to default, disconnecting the domains connections to email and web hosting services.
On January 19, 2024, they contacted our ********************* During this interaction, they were properly informed they would need to enable 2FA in order to make additional changes to the domains DNS.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customers frustration and appreciate their candid feedback about our service levels. Our records indicate that our customer has successfully verified their identity using 2SV and has connected the domain to a third-party email provider.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*****************************
Office of the ***** GoDaddy
Customer Answer
Date: 01/26/2024
Godaddy has a system in place where the hey legit lock you out of the account due to not having a way to verify your identity without option 1) sending a verification email to an email server that *** be down due to their systems and name server issues not matching with MX settings 2) the client has to bear with it and accept that their business cannot access email for a 24 hour period until ther do a 2 part verification. This lock out period costs our company a tremendous amount of money and respect with real estate deals sitting in responded to for 24 hours.
godaddy needs to enable another way to get into godaddy accounts without this lock out period and someone in their tech department should come up with a viable solution to fix this for the betterment of customer service. It was very unacceptable to be locked out and have to wait when someone could easily verify the owner and step in to make the changes.
Do better godaddy you are now aware of a serious flaw lets see if you are willing to do something with this new found knowledge and fix your systems to better the company and ultimately remove complaints due to such flaws in your system.
maximize the day!
Business Response
Date: 01/30/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
While we understand and empathize with our customers frustration, the Domain Privacy and ****************** functioned as advertised, preventing high-risk DNS modifications without proof of identification.
GoDaddy offers its customers the option to verify their identity using 2-Factor Authentication (2FA) in the event they do not have access to the email address associated with the domains registration. If not already established, this verification method takes 24 hours to fully set up.
Alternatively, Customers who do not wish to utilize this service may also remove it by following the steps to downgrade Full Domain Privacy and Protection, which can be found here: ********************************************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
***************************;
Office of the *** GoDaddy
Customer Answer
Date: 01/30/2024
Interesting approach on a company who hinders their client and doesnt even accept constructive criticism on an alternative way to verify a person vs locking them all together out of their accounts and emails.
Best of luck

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