Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 551 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDavid C
Date: 02/07/2023
1 starI've been a GoDaddy customer for over 10 years and have been very happy. They were available by phone 24/7 with competent people answered the phone. Sadly, that's not the case any longer. If you have GoDady hosting in 2023, you are on your own. They outsourced their tech support to people that basically read from a FAQ and completely waste your time when there's a problem. I mean days and days of time wasted, not just a few hours, all while blaming everyone outside and even inside their company for any issues. I've paid for their WPPS (WP premium support) and still nothing except to disable several plugins and state that the plugins were the issue with absolutely no proof. When you complain enough, I mean days of complaining, they send you to advanced hosting who are very talented people that troubleshoot problems, then open paid WPPS tickets with extensive notes, only to be completely ignored by WPPS people who disable plugins and close the ticket.I called for 4 days in a row spending nearly 6 hours per day on the phone with their new tech support people. The wait times for each call are ***** minutes and then they put you on hold only to hang up on you and don't call you back. It took 3 calls per day and the first 2 calls each and everyday they just hung up on me until my third call when I demanded to speak with a supervisor, then they decided to help me to no avail.
GoDaddy.com LLC
Date: 02/09/2023
We thank you for sharing your candid feedback.
WordPress Premium Support is a "Best Effort" service. Our WordPress experts will attempt to resolve issues affecting our customer's WordPress websites to the best of their ability, however, there is no guarantee they will be able to fix everything.
We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review fromDavid W.
Date: 02/03/2023
1 starThis company is shady as all get out. They say they will refund you, but no one answers when you try to reach customer support. They lure you in with low pricing, then when you go to check how much the renewable will be, it is no where to be found! Tried to contact customer support, and the chat option did not work. I ended up just cancelling all my domains and will certainly never use GoDaddy again for domain purchases. 100% do not recommend.GoDaddy.com LLC
Date: 02/08/2023
We thank you for sharing your candid feedback. GoDaddy offers multiple ways to contact our Customer Care team, which may be viewed at https://www.godaddy.com/help/contact-us
We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review fromJames C
Date: 02/03/2023
1 starI have been a customer for many years. Their customer service has been in a continual decline each year. Very unfriendly and unusable customer interfaces. Continual billing errors for products. As stated the problems have progressively gotten worse each year.Review fromTroy M
Date: 02/02/2023
1 stari didnt do much with them anymore. but had domains registered there. they keep over billing me on the auto renew. every year i go in and change it back to one year. every year at least one of my domains gets double billed. this time they say they can not issue a refund. but could do godaddy credits for the money they stole out of my account. how do you report a robbery on the internet.? you would call the cops if you were walking somewhere and somebody grabbed a $20 out of your hand or pocket.GoDaddy.com LLC
Date: 02/07/2023
We thank you for sharing your candid feedback.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. We also sent our customer email notifications of the pending renewal prior to taking renewal action.
We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at [email protected].Review fromCris G.
Date: 02/01/2023
1 starPredatory practices. Back in ******************************************************** Nov. of 2019 I called to cancel all my services with this company. Turns out they had only turned off the domain services portion and they kept withdrawing money from my debit account since I was enrolled in autopay every 2-years for hosting services. They took a payment on Feb. 2021 and another one on Feb. 2023. So I called to request a refund the amount I paid since Nov. 2018 until Feb. 2023 (4 years) and I was told that it was my fault for never following a guide they sent which shows step by step how to turn off autopay. I can't even find this email from them. In total I paid about $450 over 4 years which I didn't use and all they have to say by phone is: "that was your fault for not turning off autopay using the guide we sent you" even though I called on Nov. 2019 to turn off every service I had with this company. They had only turned off domain services. Absolutely predatory business practices. I want nothing to do with them and I recommend all here to avoid this company.GoDaddy.com LLC
Date: 02/03/2023
We thank you for sharing your candid feedback.We have been unable to locate an account matching the details in your review.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromhydi m
Date: 01/31/2023
1 starI've been a loyal customer to ********************** for 8 years but unfortunately, I think it may have to come to an end, I'm so disappointed in GoDaddy's customer service it used to be very good but now it's basically useless and time consuming with only make my problem more frustrating. I've been trying to change the business phone number and address for a month now but i can't due to godaddys error meanwhile my business is getting the bad review, i have a ticket number that is not getting any closer to being solved so I NO LONGER TRUST GODAADY WITH MY BUSINESS 0R MY MONEY!GoDaddy.com LLC
Date: 02/03/2023
We thank you for sharing your candid feedback.As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromRicky L
Date: 01/23/2023
1 starMy name is ***************, President of **** Ministries. I have been attempting to get access to the go daddy account for timeministries.org for over a month now. I have experienced nothing but road blocks. I can appreciate the protections you have set up for the account, however I have proved with no exceptions that the company I work for **** Ministries owns the account and I am its President. I have set every none ID to your staff with no avail. We use Go Daddy for the **** Missions the *** of **** Ministries. We access that account. However you will not release the **** Ministries account.I Have tried to recover access to my account for timeministries.org. I have complied with the proof, I am president of the nonprofit in all ways! TWICE! But still they will not release the web site access that my company **** has paid for since ****. They keep telling me the original email address must be used. I cannot find **** as he had not worked with **** since ****. **** Credit Cards pays for the service, I have proved my position with **** sent the original 501 c papers of the corporation. But still I am held out. At this time I am considering not paying the bill and allow the site to go dormant and change from using your service to another. Your people have no reason to withhold the access other than they lack reasoning skills and obviously they cant think on their own and get my request taken care of for me. I am completely upset and will spread the word about go daddys lack of service to consider my request. This is completely unprofessional and I will lodging a complaint to the appropriate agencies. The **** BBB, *******, FCC will be contacted if this issue is not resolved. I will also be on the internet complaining as much as I possible can. I tried being nice, it go me nowhere.GoDaddy.com LLC
Date: 01/25/2023
We thank you for sharing your candid feedback.GoDaddy takes account security very seriously and has process to verify if you are the account holder. This process can be viewed at the following link: ********************************************************************************************************** We encourage you to continue working with our Account Recovery Team and provide the requested documents to support the claim that you are the holder of the account in question.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromKris B
Date: 01/14/2023
1 starThe advertised price was $2.99 for the first year. When I selected the domain to check out it went to $11.99. Nowhere on the page with the advertised $2.99 did it state that there were any other requirements, nor did it state anything in the cart that there was a 2 year commitment. This is clearly a bait and switch. On chat '*********' stated that it was a browser cache issue. This is false. I am a web developer and deal with caching issues all the time. I cleared all cache/cookies and local stored and the price was still showing the same. I offered to send a screenshot, but '*********' didn't care to see it. I will be moving all of my domains/hosting to a more trustworthy company. Get your domains elsewhere. GoDaddy has become too scammy.GoDaddy.com LLC
Date: 01/17/2023
We thank you for sharing your candid feedback. GoDaddy provides promotional offers for new product purchases. These offers have an expiration date or other limitations, which can include the length of the term of purchase. If a valid promotion is applied and it meets all requirements, our cart adjusts the price accordingly. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.Review fromAndrew F
Date: 01/07/2023
2 starsThey advertise free website builder and customer service. ************* isn't free and you got to pay extra for customer support. Very deceptive practicesGoDaddy.com LLC
Date: 01/11/2023
We thank you for sharing your candid feedback.GoDaddy offers a free Websites + Marketing Plan with access to basic features. More information on this offering and our Frequently Asked Questions can be located at the following Link: *********************************************************** We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.Review fromVikki L
Date: 01/06/2023
1 starBeware with this site. My son registered two domain names and I found they added $9.99 to his renewal stating it's some sort of protection. It took two chats to finally get it resolved. The first person, *****, was highly unhelpful. ****** finally refunded me but not before stating an invoice number and saying the protection was on the initial registration. I looked it up and it was NOT. So lying and overcharging. I will keep an eye out for any more overcharges and hopefully find another domain provider soon,GoDaddy.com LLC
Date: 01/11/2023
We thank you for sharing your candid feedback.Full Domain Privacy and Protection is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade this service can be found at: ********************************************************************************. Our records indicate that the initial purchase of the domain name in question included this service and has since been downgraded and refunded.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ***************.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.