Reviews

Review Details

• Review fromDan N

  Date: 09/12/2025

  1 star
  I had a card that wasn't even on file so my subscription should have never renewed. Attempted to call the company but apparently none of the phone numbers listed on ****** are valid. Attempted to cancel my subscription through their website which apparently you also can not do. Had to go in to cancel through ****** play. Through ****** play they retrieved my new card information and magically renewed my subscription. This product is so hard to get rid of and my bank disputed and I lost. This is ********. As long as it took to attempt to get rid of this product I should not have to pay for it for an entire year. On top of that ****** play should not be releasing my card information to companies I have not provided it to.

• Review fromMatt C

  Date: 08/19/2025

  1 star
  I had just purchased a new membership and ** offered me a free Pilates kit and one month of shakes. I thought sure! Why not?Next week I go to login and no membership. I thought well this is a mistake. Look at my account and sure enough $175 for pilates equipment and no membership - And I was signed up for a shake subscription at $120/*********** scam. No offer to fix. Just ship it back on my dime for refund.This used to be a legitimate *************** was useless

  Beachbody, LLC

  Date: 08/25/2025

  Hello ****,

  We sincerely apologize for the inconvenience and any confusion surrounding your recent purchase. Your experience is important to us, and were committed to making things right.

  We have confirmed that you have submitted a request to delete your account, and you will receive a confirmation once the deletion is complete.

  Sincerely,

  BODi Support
  

  
  

• Review fromM. H.

  Date: 08/13/2025

  1 star
  I was so excited to start my program. I recieved my package and it was completely damaged. I sent pictures. They offered to send another package. I never received it. They do have pictures of it on my front door. Why do I NOT have my product? I called, I disputed, just for them to say they are not helping me. The case is closed. Move on... you say to contact the carrier. The carrier says to reach out to the seller. There delivery dates are not the same as what I have on email. It's just a huge mess. Take my money and run company. Do better!!

  Beachbody, LLC

  Date: 08/14/2025

  Hello ******,

  Upon reviewing your account, we understand that you received a damaged Shakeology order on June 09, 2025. You reached out to support regarding the damaged order and a reshipment was processed on June 11, 2025. 

  Upon reviewing the tracking information, the reshipment was successfully delivered on June 17, 2025. When viewing the tracking details, it shows a photo of the successful delivery.

  We see that you have submitted a form for an exception and a response was sent to you on August 13, 2025.

  Sincerely,
  BODi Support
  

  
  

  M. H.

  Date: 08/20/2025

  Someone has my packages, and I do not! I am getting an attorney involved! Yes!! Over $200+ dollars!!! Funny y'all send me a phony package, completely damaged, then all this happens!!! My point will be made!! Especially with my ring video footage! Maybe the carrier should get the correct house!!!!

• Review fromPreston O

  Date: 08/11/2025

  1 star
  Super Sketchy. Somehow they renewed my subscription for $194 even though I had set to not auto renew, removed my payment method and could not see any subscription in my app. Now they want to pretend this is an ethical way of business? The amount of gaslighting is unreal. Am I dealing with a business or scam artists, you couldn't tell by the customer support messages.

  Beachbody, LLC

  Date: 08/12/2025

  Hi *******,

  Our Corporate Support team took a close look at your account, and heres what we found:

  Account Review:

  On August 10, 2024, you purchased an annual subscription at a significantly discounted rate for your initial term. You were provided the following information during checkout, After 12 months, you'll automatically continue your BODi Membership for $179 (+ applicable taxes), billed every 12 months in advance to the credit card you provide today, until you cancel. At that time, you agreed to the Terms & Conditions, which included automatic annual renewals unless the subscription is cancelled. Like most digital subscriptions, renewal happens regardless of usage.

  Our system shows that a renewal notice was emailed to you on July 09, 2025, titled Its time to keep Loving Your BODi: Renewal coming up. This included your renewal date, price, and a link to manage your membership. 

  Because there was no cancellation request on file before the renewal date, your subscription automatically renewed on August 10, 2025, as expected.

  To clarify, our site doesnt offer a way for customers to delete payment methods directly.However, payment information from previous orders is securely stored to support any active subscriptions.

  Current Account Status:

  Your subscription has since been cancelled as of August 11, 2025. You will continue to have access until August 10, 2026. Your account will not be renewed again.

  Regarding Your Refund Request:

  Were unable to approve a refund for the following reasons:

  The renewal followed the Terms you agreed to at sign-up, and there was no cancellation on record.

  For digital memberships, our 31-day money-back guarantee applies only to initial purchases, not renewals.

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support
  

  
  

• Review fromMi D

  Date: 08/03/2025

  1 star
  STAY AWAY!! Absolutely WORST company in terms of customer service. They have an auto-renewal policy that you forget about if you stop using their product. Even if you call on day 1 of the auto-renewal, they will not cancel or refund you. What kind of company does that? They have no integrity at all and hope people fall into this auto-renewal trap. Clearly they're desperate and need to make money this way. I would avoid this situation and this company by staying far away from this company, never signing up, and never getting tricked by their equally shady sales people in the first place.

  Beachbody, LLC

  Date: 08/07/2025

  Hello ********,

  When you first enrolled, you agreed to the terms and conditions,which included that the subscription would automatically renew until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  Upon reviewing your account, we have confirmed that you purchased a Total Solution Pack on July 31, 2024. On September 20, 2024, you cancelled your Preferred Customer membership and your monthly Shake and Hustle subscription.

  Our records show that the prebill email was sent to your email address on file on July 31, 2025. This included your renewal date, price, and a link to manage your membership.

  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Digital renewals are not eligible for a money back guarantee.

  For additional information on our money back guarantee policy,please visit: FAQ 259.

  Sincerely,
  BODi Support

• Review fromScott S

  Date: 07/03/2025

  1 star
  They don't refund autorenewal, even if it is the same day you are charged. They offer the option to end your service immediately, but still don't refund you the money. Make sure you don't sign up for autorenewal. They charged me $179. No refunds--company policy.

  Beachbody, LLC

  Date: 07/10/2025

  Hello *****,

  
  Upon reviewing your account details, we have confirmed that on June 29, 2025, your annual **** subscription renewed. When you first enrolled,you agreed to the terms and conditions, which included that the subscription would automatically renew each year until it's cancelled. Like many digital subscriptions, the renewal isn't based on usage it keeps going until you decide to cancel.

  
  Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.

  
  Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on May 28, 2025. The subject is titled, Its time to keep Loving Your BODi: Renewal coming up. Our records show that the email was opened/viewed on June 30, 2025, after your subscription renewed.

  
  This notification advised of the next renewal date and renewal price with a link to manage your membership.
  Based on our records, we didnt find any previous cancellation requests, which is why your subscription continued to renew.

  
  Your annual BODi subscription was cancelled on June *******. You will continue to have access until June 29, 2026. Your account will not renew.

  
  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Digital renewals are not eligible for a money back guarantee.

  
  For additional information on our money back guarantee policy, please visit: FAQ 259.

  
  Sincerely,
  BODi Support

• Review fromPaola C

  Date: 06/21/2025

  1 star
  If I could give 0 stars, I would. I was charged $179 for a BODi renewal I never authorized.I was not given the option to confirm or cancel the charge, and I only realized it after it processed. I canceled immediately and contacted support the same day. Despite doing everything right, they refused to refund me.I ****** used the platform in months, and their current service isnt what it used to be. Customer support was dismissive, and they base everything on automated systems rather than real **************** extremely careful before signing up. The auto-renewal policy is aggressive, and they will not give you your money back even if you cancel right away.

• Review fromJill S

  Date: 06/17/2025

  1 star
  Warning: do not subscribe to this service. I have been a long time user of **********************'s bodi on demand, but reached a point last year where I just wasn't using it anymore. I was auto-charged at the renewal period and immediately contacted them for a refund because I had not intended to renew. They told me I couldn't get a refund. Once I was charged there were no refunds. So, I cancelled my subscription so I wouldn't be charged again in 2025 and decided to make the most of it for the rest of 2024. 2025 renewal period comes around, and I was charged AGAIN despite cancelling! Again, I immediately contacted them and I was told I hadn't cancelled and that I needed to provide proof I had cancelled last year. I didn't have proof, I hadn't taken a screenshot of my account or saved the chat convo and my emails are auto-deleted after 90 days. I've never had a company try and sneak one over on my like this, so I'm not in the habit of saving this kind of communication! Now I'm stuck with another $190 charge for a useless product I no longer use for the second year in a row. And I've learned my ******* I'll be saving everything.Too bad because if it wasn't for this I probably would have signed up again in the future! Horrible business practice, so sneaky. Do not sign up, they will take your money forever whether you want them to or not! And if you cancel, TAKE SCREENSHOTS! SAVE EVERY EMAIL YOU RECIEVE! If you don't you'll regret it just like me.

• Review fromKelly T

  Date: 06/09/2025

  1 star
  ********** not an A+ company... they no longer have phone supported customer service. Beware of this company!!! DON'T use automatic renewal because you WON'T get a refund!! It's garbage! I'm so disgusted! It used to be a reputable company - I've been a loyal costumer since 2020 but I'm not using them again! Don't waste your money.

• Review fromStephanie T

  Date: 05/27/2025

  1 star
  I wish I could give zero stars. I tried canceling same day as my renewal. They withdrew the funds anyways. I could never talk to a person just robots with scripted answers. They claimed I received a renewal email on April 24 and I never did. After reading the bad reviews this seems to be a common practice. Stay away from this company. It sgould not have an A+ rating.

  Beachbody, LLC

  Date: 06/02/2025

  Hello *********,

  Upon reviewing your account, we have confirmed that your annual BODi membership renewed on May 27,2025.

  The annual **** prebill email was sent to your email address on file on April 25, 2025.

  Your annual BODi membership was cancelled on May 27, 2025, and you will continue to have access until May 27, 2026.

  For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.  

  For additional information on our money back guarantee policy, please visit: FAQ 259.

  Sincerely,
  BODi Support