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Average of 106 Customer Reviews
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Review fromKaitlyn K
Date: 05/19/2025
1 starI canceled my membership the day I was charged. I reached out and requested a ********* family is unfortunately in a financial crisis. My husband lost his job. We are in collections on some medical bills for our baby. And the didnt care at all or even listen. The 200 is more than my family has right now. So sad there was no compromise not even a partial refund or opportunity for me to share proof of my hardships. ******** customer service. I wish less than 1 star was an option.Beachbody, LLC
Date: 06/02/2025
Dear Kaitlyn,
We are truly sorry to hear about the financial difficulties you are experiencing. Please know that we understand how challenging this time may be.
Upon reviewing your account, we have confirmed that you submitted a request for a refund exception. A response to your request was provided on May 15, 2025.
If you have any further questions or need clarification regarding the decision, please dont hesitate to reach out.
Sincerely,
BODi SupportReview fromF. W.
Date: 05/12/2025
1 starOh, and because Beachbody has to try to backtrack their corrupt business, they will respond in the most negative way ever they will also come back with false dates claiming but we never canceled or claiming that we canceled on a specific date, but it’s incorrect. They also deleted all the voicemails or voice calls of a man telling me to shoot myself in the head with a 50 caliber bullet Imagine that they don’t have that recording. But I promise you they will respond because they are a corrupt, greedy, selfish company, who will try to say face, but I’m out here telling the world that they are evil corrupt and will steal every dime. You have no matter how many times you canceled. I have been actively trying to cancel a coaching thing since 2020 it’s still not canceled and they still continue to steal my money. How is this company able to commit so much fraud how is this a company able to see the threats they say how is this company able to get away with telling me to kill myself how was this company way to get away with anything at all? How is this company able to steal all of our money reading these reviews this company should be shot shut down a long time agoBeachbody, LLC
Date: 05/27/2025
Hi *******,
Were sorry to hear your interpretation of what happened and are still maintaining those feelings.
If you would like to review the contacts with our support staff as secondary confirmation of the facts, please let us know.
As mentioned in our previous response, none of this happened within your BODi experiences. We wish you the best.
Thank you,
BODi Support Team
F. W.
Date: 06/01/2025
Again, how can you say it didnt happen if youre not me. It seems like a big cover-up that you are doing. Just admit that you guys are a horrible company and you do disservice to customers. This review is for awareness of how horrible your company is. You stole money from me you never kept your promises. I never opened your app. I never used your products but yet for the last I cant even count how many years you continued to steal my money even AFTER canceling 8 TIMES! This was in fact with you company ****!Review fromH. D.
Date: 05/04/2025
1 starMy renewal date was the date I canceled the service they still charged me for another year.Beachbody, LLC
Date: 05/20/2025
Hello *****,
Upon reviewing your account, we have confirmed that on May 02, 2025, your annual **** membership renewed. Our systems show that a pre-bill notification for the next annual BODi renewal was sent to you on March 31, 2025, to the email address on file. The subject is tilted, Reminder, Your BODi Subscription is Renewing Soon. Our records show that the prebill email was opened/viewed twice on April 01, 2025, and April 23, 2025, prior to your next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.Please note, to prevent billing, subscriptions must be canceled prior to renewal.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,
BODi SupportH. D.
Date: 05/27/2025
I disagree I canceled on the renewal date.Review fromTristin K
Date: 04/30/2025
1 starThe worst company in the world i bought a bike last June have needed it replaced going on 3 times. I did the last warranty in December 2024 for a tech to come out and diagnose I have now written 15 emails to the company and nobody is responding its now April 2025 they don't have live people to call all is thro email and nobody answers and they pass the **** I have had 1 year of h*** 1400 down the toilet to be able to use the bike 5 times TOPS! WILL NOT GIVE ME MORE MEMBERSHIP and nobody's returning my messages about my new bike they owe me just sitting there with a bunch of jackets hanging in it worst investment EVER!!!!! Don't waste your time with this company they don't care about you once you spent your hard earned money!!Beachbody, LLC
Date: 05/20/2025
Hello *******,
We are truly sorry for your experience.
If you are still in need of assistance, please contact us ***************.
Sincerely,
BODi Support
Review fromJessica W
Date: 04/06/2025
1 starVery scammy business. I paid for an entire year so I should have access for an entire year. I went to cancel so I wouldn't be charged for the upcoming year and access was IMMEDIATELY removed. I had paid for access for a year so I should receive access for a year. It is not right to remove access when I've paid for it. I will never use this business again for any reason because of this.Beachbody, LLC
Date: 04/09/2025
Hello *******,
Upon reviewing your account, we have confirmed that on April 09, 2024, you purchased an annual **** membership during a promotional offer. On April 05, 2025, you cancelled your annual BODi membership and selected the option to remove access immediately instead of selecting the cancel membership option, which would have allowed you access until the end of your current term of April 09, 2025.
Your annual BODi membership access expired on April 09, 2025.
Sincerely,
BODi SupportReview fromJen S
Date: 04/03/2025
1 starGet proof of cancellation. Like many others I logged into the website and thought I cancelled my subscription. I ignored the email about renewal because I had already cancelled. But I was charged and without email confirmation of my cancellation I was told I would not be refunded.Beachbody, LLC
Date: 05/14/2025
Hello ***,
Upon reviewing your account, we have confirmed that your annual BODi membership was not cancelled until April ******. During our comprehensive review we investigated your interactions with our Website and SMS Text. These are all of the methods that can be used to cancel your subscription. Our records indicate there were no previous cancellation requests received, thus the continued renewing of the subscription.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit: FAQ 259.
Sincerely,
BODi SupportReview fromTana H
Date: 03/31/2025
1 starTERRIBLE CUSTOMER SERVICE - They do not help you at all and take advantage of their customers. They give no ***** at all for forgotten subscription renewals. I was charged $180 for another year of a subscription I don't use and they refuse to refund my money. They don't care if you can't afford it, either.I will never use BODi products again nor will I recommend them to others.Beachbody, LLC
Date: 04/11/2025
Hello ****,
Upon reviewing your account, your annual **** membership renewed on March 29, 2025.
Our records show that the annual **** prebill email was sent to your email address on file on February 25, 2025.
The prebill email provided the next renewal date and a link to manage your subscription.
Your annual BODi membership was cancelled on March 29, 2025. You will continue to have access until March 29, 2026.
For digital memberships, the 31-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview fromJenny W
Date: 03/27/2025
1 starI tried to remove my card information from their website. You can only do that if you delete your account, which takes 2 - 4 weeks to review. I'm under the impression that it's illegal to keep customers from deleting their card information.Beachbody, LLC
Date: 04/10/2025
Hello *****,
Upon reviewing our systems, we have confirmed that your request to delete your account information was completed on April 03, 2025.
Sincerely,
BODi Support
Review fromAlex H
Date: 03/21/2025
1 starUsed to be an ethical and member focussed company. They have now become complete ********* more telephone customer service, instead left to text message Support only Auto renewal buried in terms and conditions for which the member is not able to explicitly and separately give their consent to. Unable, after respectful and detailed explanation, able to convert a membership from one year to three years. Instead, told that they can cancel the membership and not provide a refund.Unless changes are coming, Beachbody is well on their way to losing a long time and loyal members.Beachbody, LLC
Date: 03/24/2025
Hello ****,
Upon reviewing your account, we have confirmed that on March 19, 2024, you purchased an annual **** membership at a promotional pricing. During your enrollment, you opted into the terms & conditions that outlined this subscription will automatically renew annually until cancelled. Like all digital subscriptions,the renewal is not based on usage it continues to renew until you cancel your subscription.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
Our systems show that a pre-bill notification for the next BODi annual renewal was sent to you on February 15, 2025. The subject is titled, Reminder, Your BODi Subscription is Renewing Soon. Our records show that the email was opened/viewed on February 15, 2025, February 16, 2025, and March 04, 2025, prior to the next scheduled renewal.
This notification advised of the next renewal date and renewal price with a link to manage your membership.
Your annual BODi membership renewed on March 19, 2025. Your annual **** membership was cancelled on March 20, 2025. You will continue to have access until March *******. Your account will NOT renew.
For digital memberships,the 31-day money back guarantee only applies to the initial order date.Membership renewals are not eligible for a money-back guarantee.
For additional information on our money back guarantee policy, please visit:****************************************************************************.
Sincerely,
BODi Support
Review fromLindsay H
Date: 03/18/2025
1 starI would give a lower rating than this. I originally signed up in 2022 and used their service a little. After that almost never. Every year I have been frustrated by this renewal, but this year the most. I have been out of work for almost a year and I no longer have unemployment funds. When they pulled almost $200 from my account, I tried to cancel while the charge was still pending with the bank. There is no way to reach them on Sunday when the initial charge occurred and even during the week you can only text their "agents" who tell you that you're beyond the "Money Back Guarantee" window which only lasts a small time beyond initial purchase. They state that b/c of this, no matter what, if they end up pulling money from you, too bad. They said that you could raise the issue a bit higher, which I did, via their form of exception request due to "extenuating circumstances" as stated by them. I submitted that exception request and within hours was denied. Apparently having no income is not an "extenuating circumstance". On the exception request form they ask if you are beyond the money back guarantee window. I am by 3 years!! But yet they have charged me now 3 annual renewals when I don't even use the service. They can see that in their records. Not even the combination of never accessing/using their service with no income mattered to them. They sent me a picture of an e-mail they sent a month ago stating that a renewal was upcoming and told me that they would not immediately cancel or refund the almost $200, that I would have access until next year, and then they gave me a $20 discount code on a $50 or greater purchase within the next 90 days. Are you kidding me? You just took another $200 from me, do you think I would ever purchase again? In addition, they billed and it went through even without my correct billing address. I moved 3 years ago. I get hundreds of e-mails per day and there are many unseen. Their practice should be illegal. AVOID THEM
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