Business Profile

Transportation

Uber

Headquarters

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Important information

Customer Complaint:
BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).
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Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

20,866 total complaints in the last 3 years.
10,206 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered delivery from Popeyes through uber eats on 5/11/25. When I received my order the 2 piece combo meal was missing. I reported it through the app and was given a $4 refund. The item cost $18. I called customer service and was put on hold and then eventually given a different number to call that is not in service. I would like the remaining refund that I am owed
Business Response
Date: 05/12/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:05/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for food delivery today. I was originally quoted a 15 minute delivery, but the time frame changed to almost a hour. You can see from my screenshot the time of day, and the quoted delivery time *********. The food never arrived. I called the restaurant several times and no one answered. I tried to reach uber customer support and only got automated options none of which was appropriate, and there is no phone number to call and reach a real person. I cancelled the order. They are still charging me for the cancellation even though it was clearly AFTER their delivery window. I kept trying to reach uber support and they are still refusing to remove the charge even though I never received food and I cancelled after their quoted delivery time.
Business Response
Date: 05/12/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/12/2025

Complaint: 23315994

I am rejecting this response because: I have already made multiple attempts to resolve this with Uber customer support. They absolutely refuse to refund my money or escalate to higher authority.
The restaurant did NOT deliver the food within the delivery window. I called the restaurant several times and tried to reach uber support. No one answered. I have sent screenshots of the phonecall attempts and Uber has records of the messages. I eventually had to cancel and place an order with another vendor. Uber did not meet its obligation to deliver the food within their own time window. I followed appropriate steps to no avail. I demand a full refund.

Sincerely,

******* ******
Business Response
Date: 05/13/2025
Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Initial Complaint
Date:05/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered food through Uber Eats and noone ever picked up our order. We waited for 2 hours and it was clear that the food would not be delivered. It was brisket and chicken, so it wasnt any good anymore if it had been delivered after that long. Uber Eats still charged us the full amount for cancelling the order. We attempted to call them and their customer service number and their automated message says they are no longer taking calls at that number, but they do not give a different number. There is no way to talk to anyone at this business for customer support. We called the restaurant we ordered from and they've had 4 other complaints from this company. One person ordered $250 worth of food and Uber Eats charged them $500 AND THEY NEVER GOT THEIR FOOD. This company is a scam and needs to be dealt with. People can't afford to lose money like this let alone from a big company that should be trusted. I'd like my money back, but more importantly, they need to be looked in to. If a big company can just take people's money without providing their expected service, then what's stopping anyone else from doing the same. I am so angry at them for taking advantage of people when Americans are really struggling. We just wanted a nice Mother's Day meal and instead we've lost $72.00 and still have no dinner. Please help.
Business Response
Date: 05/12/2025
Hi,

Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation.
Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************.
Initial Complaint
Date:05/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/10/2025, I made an order through Uber Eats and the delivery driver dropped off someone elses order. I called him to come back and he again tried to give us someone elses order, but because he took a picture of the bags without showing my name or a receipt, UE will not issue me a refund. I want my money back.
Business Response
Date: 05/12/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:05/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i ordered lunch for my mother and i on mothers day on 5/11/2025. the food came from a restaurant called "Homegrown". Well, 1 hour later, the food came and everything was wrong. Food was stale, cold, burnt, missing 1 item, etc.. think of the worse experience with a restaurant here and double it. I made a complaint on the uber app and got a full refund but what i didn't get was a $20 uber credit for the wasted promotion. I spoke to an agent on the app about this and they said they will send this to another team to look into. Hours have gone by and NOTHING. When i chatted again, they told me no case was ever sent out! How ridiculous! I am asking uber to credit me $20 in uber cash for the wasted promotion. I already got a refund, but now we need to figure out how i can get this $20 in uber cash so i can reorder for my other and i. This ruined mothers day!
Business Response
Date: 05/12/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/17/2025
5 days later, no one sent me a message. Where is the "follow up" you said?
Business Response
Date: 05/20/2025
Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Initial Complaint
Date:05/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order and an item was sold out. Postmates/Uber refuses to refund my money for an item I did not receive. This is horrible customer service and quite frankly stealing customers money.
Business Response
Date: 05/12/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:05/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an UberEats delivery order on January 16, 2025 from UberEats. The order was to be delivered to my hotel room at the ******** in ********, *******. The order was marked delivered, however despite requesting the order to be delivered to my hotel room door, it was not there. We called downstairs to the front desk and was told there was no delivery there either. I immediately contacted UberEats to report that I never received the order and they refused to refund the order. Since I am not willing to pay for items not received, I disputed the transaction with my bank and received a refund. Days later, I received notification, STILL, that a balance was due.I have tried spending my time and effort contacting UberEats regarding this issue and every single time, they refused to make any adjustments. Theyve been rude, uncooperative and *********** an Uber One customer, I am extremely disappointed at the service, really lack there of, that Ive received regarding this ********* continuously refuse to resolve issues; at times, food arrives cold, missing items or lacking quality and you refuse to make amends for the unsatisfactory experience.Why would anyone continue to patronize you when you fail your customers continuously?
Business Response
Date: 05/12/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/12/2025

Complaint: 23315502

I am rejecting this response because:
When I initially addressed this issue, I was ignored and you refused to provide a reasonable resolution. I would prefer all responses here directly in the complaint section.
Sincerely,

******** *******
Business Response
Date: 05/13/2025

Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Initial Complaint
Date:05/11/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a delivery in advance on Friday 5/9 for today (Mothers Day) to deliver between 7:00 and 8:00 Two things of flowers totaling $30 Watched the order all morning - no movement - tried to contact and see where it was - no response. All of a sudden the order gets marked as completed with no proof of delivery, like a photo or ability to follow the driver on the map like they usually have. Sent multiple emails and chat request all morning to try and get this to my mom for Mothers Day They just keep saying they will not refund me, but are not even willing to show me proof of delivery.
Business Response
Date: 05/13/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *******
Initial Complaint
Date:05/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 6 I made an order with three entres from a restaurant through Uber eats. The restaurant made a mistake and one of the entres was created with an allergen so that meal was disposed of. Uber eats was notified of this when it happened and refused to give a refund for the item even with photo proof. I called the restaurant on May 7 and was told that they apologized for the mistake and that they would push a refund through Uber eats. I let Uber eats know this through their customer service app and received again that I would not be getting a refund and multiple notices that there would be some type of investigation that were copy and pasted from a script. I did not receive a refund on May 8. I contacted the restaurant again on May 9. They once again stated that a refund was supposed to be given through Uber eats and offered to replace the meal since this was not handled by Uber eats. Uber eats finally responded to a message that was sent two days prior to tell me that they would be investigating, thank you for letting them know, and I would not be getting a refund, even though they spoke with the restaurant, took the money back from the restaurant, and promised to refund me. At this point, the meal will be replaced by the restaurant, but they are losing money that was stolen from them by Uber eats. Im demanding to have a resolution that makes this right for both parties.Likewise, I had an issue with Uber in March where I was driven over a bridge that did not have pedestrian accommodations and back to the hotel. My friend was in the Uber behind me. I later found out that I was charged more than double what she had been charged for a less than 10 minute trip. When I asked why I was asked to spend $50 on a trip over a bridge and she spent half that, Uber responded with canned answers from customer service and never took care of the problem. I have since canceled my Uber One subscription. I will never be using them again unless I had no other choice emergent.
Business Response
Date: 05/12/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/12/2025

Complaint: 23315445

I am rejecting this response because:
Ive already spoken to the in app team. Theyve sent the same copied and pasted message over and over. I need to speak with someone in corporate outside of this app who can help rather than send the same copied text.

Business Response
Date: 05/14/2025
Hi,
Thank you for reaching out to Uber Support.
Our dedicated team has previously followed up with you via in-app support in regard to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************.
Initial Complaint
Date:05/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/8/2025 I used the app Uber eats to place an order for tacos and a milkshake which totaled $39.65 I then get a message from my driver that the restaurant did not have the milkshake and then when i received the order was told to contact Uber to get a refund for it because they didnt have them or a replacement and once I did I was told I didnt meet requirements for a refund and I ask for an explanation on how I was being charged for something I didnt receive and that was not right and the support will not answer and keeps closing the chat and i reached back out via ******** and got the same response that they didnt find anything wrong even though I didnt receive my order and they have picture proof and messages that back it up saying and showing I didnt recieve my item so I should not be charged for it they wont even offer a credit or anything for this
Business Response
Date: 05/12/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

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