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Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
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Business Profile

Transportation

Uber

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transportation.

Important information

  • Customer Complaint:

    BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).

    Read more

Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Uber has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 20,555 total complaints in the last 3 years.
    • 10,025 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a loyal customer to ********************** due to the convenience of being able to order food when I dont want to cook. I am a busy hard working mom so I dont want to cook every single day. But there has been several different occasions where I have paid a lot of money for an order for my kids and I and the delivery driver has stolen the food, and Postmates does an investigation and sees proof that we never received the food, and they still tell me Im not eligible for a refund. I have loss hundreds of dollars behind this scam and Postmates never refunds me when our food is stolen from the people they hire to deliver the food. The most recent incident occurred just last night when I spent over $40 on Subway for my kids and the delivery driver never delivered the food to our house she took a picture of a different apartment (apt 2905 and 2909 as shown in the picture the driver took) to pretend she dropped it off but kept the food. My kids and I live in apt 2119. I called the driver twice and she kept picking up and hanging up. I reached out to Postmates to report it, the representative I spoke with even stated that the driver didnt follow their guidelines, even then, this morning I received an email saying yet again I am not eligible for a refund. I would like my money that I work hard for back immediately. My order number for that is 7A2D3.

      Business Response

      Date: 04/27/2025

      Hi,
      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an order with Uber eats. It was for groceries for a dish I was trying to make. They first way over charged me. Secondly I received the wrong items and it was spoiled and rotten. The items that were right where also spoiled and I only asked refund for my mangos because I didn't even get mangos. I got some rotten fruit. They didn't want me to get a refund or let me speak to a manager. Now I want a refund on all items due to it being spoiled.

      Business Response

      Date: 04/27/2025

      Hi,
      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Uber driver picked us up and dropped us off at the wrong location. Not only was the driver rude and ignored us the whole way to the wrong location, she messed us up and dropped my husband and I off at the wrong location, over a mile away from our resort and in the rain. She refuses to resolve the dispute and kicked us out of her car.

      Business Response

      Date: 04/27/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I have a uber one membership with uber eats we are tired of them not giving us a refund for items we were charged but did not received. All they tell us every time we reach out is I understand this experience has been frustrating, but this order isn't eligible for a refund. We are tired of getting this response and losing money for items we dont receive, its ridiculous how they charge a membership fee on top of service fees and yet they cant even make the issue right, this is just fraud and Uber Eats needs to be held accountable as they are the ones providing the service, they need provide customers with refunds that ********************** charged but one did not receive.

      Business Response

      Date: 04/27/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/27/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April 26th, but the delivery was completely incorrect. I didnt receive any of the items I paid for. I submitted a complaint along with photos, yet Uber has refused to resolve the issue. Im requesting a full refund, as I received none of what I ordered. I sincerely hope they choose to make this right, or I will need to escalate the matter further. Its unfair to hold the customer responsible for mistakes made by the restaurant or delivery driver. As a paying member, I expect these issues to be properly addressed.

      Business Response

      Date: 04/27/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

      Customer Answer

      Date: 04/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********** Tricosa

    • Initial Complaint

      Date:04/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order on April 26th and the driver delivered the incorrect order. My order was missing all the items I paid for. I sent photos and filed a complaint and Uber refused to correct the situation. I want a full refund because I did not receive the items I paid for. I hope they choose to fix this situation or I will have to take the matter further. It is not fair to blame the customer for the mistakes of the restaurant or the driver. I paid for the membership and would like for them to correct these issues.

      Business Response

      Date: 04/27/2025

      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

      Customer Answer

      Date: 04/27/2025

       
      Complaint: 23255560

      I am rejecting this response because: why did you refund the order in the form of Uber Cash credits without my consent? I'd expect a full refund processed to my original payment method (Credit Card). Please make this right, Uber.

      Sincerely,

      *** *******

      Business Response

      Date: 04/29/2025

      Hi,

      Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************

    • Initial Complaint

      Date:04/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for our Easter dinner a week ago today. The delivery time was long we understood it was a holiday so we were patient. On the app I put step-by-step instructions on how the delivery is to be made. I got the alert that my order has been delivered, but neither I owe my husband received the order. I called the driver. She said that she left the order on the roof made with no sense we tried callingback. We left messages. She never returned the call so I had to notify I didnt get my order and placed another thinking they would refund me for the first one

      Business Response

      Date: 04/27/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order that was not delivered and the company did not deliver my order

      Business Response

      Date: 04/27/2025

      Hi,

      Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a formal complaint against Uber regarding a recent experience with their customer service. I am extremely dissatisfied with the way my issue was handled and the overall lack of assistance provided.On April 27, I placed an order through Uber Eats from Shake Shack. I cancelled the order within one minute, yet I was charged a $25 cancellation fee or the charge of the entire order. Despite my prompt cancellation, Uber upheld the charge, stating that it was due to the merchant accepting the order. I believe this fee was entirely unreasonable given the minimal time that passed before I cancelled the order and the lack of substantial preparation involved.I reached out to Ubers customer service team multiple times to request a refund, explaining my concerns. Each time, my request was dismissed without an adequate explanation, and I was informed that they could not assist further. I also requested that my case be escalated to a supervisor, but Uber refused to do so, leaving me with no option for further resolution.I find this experience to be unacceptable and unfair, both in terms of the cancellation fee and the poor handling of my complaint. I am extremely upset with how my issue was treated and how Uber has failed to provide a reasonable or satisfactory solution. I paid for an entire order and didnt even receive it in the end. I am requesting that the Better Business Bureau assist me in resolving this matter and ensure that Uber reconsiders its policies and customer service practices. Specifically, I am seeking a refund of the $25 cancellation fee, as well as a review of Ubers customer service and escalation procedures to prevent other customers from facing similar issues in the future.Thank you for your attention to this matter. I look forward to your assistance in resolving this complaint.Sincerely,********* ******** ***************************

      Business Response

      Date: 04/27/2025

      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Ubereats today 4/26 for ******** Bagels. The restaurant substituted what was ordered without even contacting me. They sent items I can't even consume due to allergies. I contacted Ubereats and they wouldn't provide any resolution.

      Business Response

      Date: 04/29/2025

      Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

      Customer Answer

      Date: 04/29/2025

       
      Complaint: 23255317

      I am rejecting this response because: I was delivered items that were substituted without my permission or knowledge. It also included items I was allergic to. I am requesting a full refund due to that.

      Sincerely,

      ******** ****

      Business Response

      Date: 04/30/2025

      Hi,
      Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************

      Customer Answer

      Date: 04/30/2025

       
      Complaint: 23255317

      I am rejecting this response because

      There was no reasonable resolution I only received a $10 Uber credit for a $36 order that was not as ordered and contained allergens. I am requesting the full refund. 

      Sincerely,

      ******** ****

      Business Response

      Date: 05/01/2025

      Hi,Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. I you have any additional questions or concerns, please visit our help center at *******************************

      Customer Answer

      Date: 05/01/2025

       
      Complaint: 23255317

      I am rejecting this response because:
      They just keep sending the same automated response! No actual help of any kind. When I reach out through Uber support same thing no assistance at all. 
      Sincerely,

      ******** ****

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