Business Profile

Transportation

Uber

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB’s profile for Uber Technologies, was created September 2012. A review of complaints was completed in November 2024. For questions or concerns about your order, please visit help with an order and for questions about refunds, the BBB recommends users to review their Terms of Use (please see 7. Payments - Refunds).
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Complaints

This profile includes complaints for Uber's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

20,858 total complaints in the last 3 years.
10,184 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order food from see thru kitchen the owner didn't get the order to add extra shrimps I canceled it and went to the restaurant and place the order thinking uber eats will return my money but they're saying the restaurant kept it I'm 64 yrs of age I just want my money refunded back to my card ***** please
Business Response
Date: 05/09/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:05/08/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on uber eats for ************************. The order was delivered to the incorrect unit (delivery photo shows evidence that it was NOT delivered to 1422). I went to the unit to see if the order was still there and it was not. I never received my order and they refused to refund it even with the photo evidence that their own driver provided.
Business Response
Date: 05/09/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/10/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:05/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 6, 2025, I paid $20.51 for an order placed through Uber Eats from ******. The order was marked as delivered, and a photo was submitted by the driver, but I never received my food. The driver arrived late, and I was not home at the time of delivery. I noticed the drop-off notification while I was already on my way home, but when I arrived, the order was missing.I immediately contacted Uber Eats support on the same day and again the following day. I was told I would receive a response within 6 to 12 hours. However, no one ever followed up with me. Instead, I was transferred multiple times to a specialized team that has yet to contact me or resolve the issue. Uber Eats has made no real attempt to help me, despite my efforts to resolve the matter directly with them.
Business Response
Date: 05/09/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/09/2025

Complaint: 23304685

I am rejecting this response because: Someone from their high priority team already reached out to me earlier regarding this BBB complaint, but their response only mentioned a price adjustment, which I never requested. I am asking for a full refund for an order I paid for and never received.

I have reached out through in-app support multiple times, only to be redirected or ignored, with no resolution provided. Referring me back to the same support system that has already failed to help is not an acceptable resolution.
Customer Answer
Date: 05/09/2025
I received a message through the Uber Eats app from their Priority Support team regarding my complaint (Complaint ID ********* before your notification of their latest BBB response. In their message, they stated that they are unable to accommodate a price adjustment, however, that is not what I am requesting.

I am requesting a full refund, as stated in my desired settlement, for my order placed on May 6, 2025, which I did not receive. I reported the issue the same day, followed up several times through the app, and have still not received any resolution. Their response does not address the issue or offer any solution.

Please forward the following rejection statement to the business on my behalf:

I am rejecting this response because: I still have not received a refund for the order I placed on May 6, 2025, which I did not receive. Uber Eats has not addressed the issue directly and continues to refer me to in-app support where Ive explained everything multiple times with no resolution.

I am not asking for a price adjustment or credit, I am asking for a full refund back to my original payment method. I reported the issue the same day and provided all relevant information.
Business Response
Date: 05/11/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/12/2025

Complaint: 23304685

I am rejecting this response because: No resolution has been provided. I have clearly explained that I did not receive my order, despite it being marked as delivered, and have provided all relevant details. I have also been contacted by someone from your support team in the app, but instead of offering a proper resolution, they only mentioned a price adjustment, which I did not request. I requested a full refund for the missing order.

Redirecting me back to in-app support, where Ive already received an unsatisfactory response, is not acceptable. I am asking the Better Business Bureau to keep this complaint open until I receive the appropriate refund for the undelivered order.

Sincerely,

Kio *******
Business Response
Date: 05/14/2025
Hi,
Thank you for reaching out to Uber Support.
Our dedicated team has previously followed up with you via in-app support in regard to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************.
Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered food and canceled it within the same minute and Im still being charged the full price of the meal without even receiving the meal. I asked to reorder the meal and just send it for later as that was my initial intent and they said no. So Im basically paying $80 for 2 items when it should have been $40. They wont even credit me! There is no way the store was working on my meal when I placed it and canceled it in the same minute!
Business Response
Date: 05/09/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:05/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Uber restricted my account for taking trips without providing a proper explanation. I have reached out to Uber on multiple separate occasions and I did not receive a response. I would like Uber to take a second look at my account.
Business Response
Date: 05/08/2025
Hi, Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:05/08/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Uber have wrongful deactivation my uber driver app account they saying because my cancelled rated is 21% they had to permanently deactivate my uber driver account ********************** saying that I violated community guidelines I never violated their community guidelines I had to go by uber safety tip local on community guidelines saying you can cancel an order at any time if feel threatened or unsafe you cancel end the trip and report to uber support also all order requests was cancelled by uber support because of safety iuess, the same orders was sent to multiple time before uber support cancelled the orders, the order was pick up by different driver, restaurant or store was closed so uber saying if they cancelled the order it still affected our cancellation rated that how delivery partners get deactivated uber not following safety policy and uber violating their own community guidelines
Business Response
Date: 05/08/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/09/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:05/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Uber restricted my account for taking trips without providing a proper explanation. I have reached out to Uber on multiple separate occasions and I did not receive a response. I would like Uber to take a second look at my account.
Business Response
Date: 05/08/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:05/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction:May 7, 2025 The amount of money you paid the business:$19.89 (including service fees and tax)What the business committed to provide you:A Buy One Get One Free promotion from a restaurant on Uber Eats, specifically for an entre item. The offer was clearly advertised during ordering, and no additional terms prompted when I ordered. What the nature of the dispute is:I received only one item despite qualifying for a Buy One Get One Free deal. Upon contacting Uber Eats support, I was told I did not meet hidden terms, which says I should manually add two of the same item, but no such terms were shown during the ordering process. To test this, I later tried adding a quantity of two of the same item in a mock order, but the promotion still did not apply, as shown in the final payment amount. There appears to be no way to qualify for the promotion from the customer side, making the ad misleading. Customer support closed the chat without offering clarification or resolution. There was no appeal or escalation option available.Whether or not the business has tried to resolve the problem:No. Uber Eats refused to investigate and repeatedly ended the support chat after placing the blame on me without offering a way to resolve the issue.If the issue involves advertising, when and where the ad was seen or heard:The promotion was shown on the Uber Eats app while I was ordering from CM Chicken on May 7, 2025. The restaurant highlighted the item under the Category "Buy One Get One Free" deal, but no terms or restrictions were disclosed before checkout.
Business Response
Date: 05/08/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Initial Complaint
Date:05/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to use my Uber account to order food on Sunday, April 27. I received a $25 gift card in July 2024, but never had an opportunity to order. I had only logged into my account to add payment methods and to change my address as I had moved. I was away from my home and was ordering food. When I went to complete the order I was told my account was locked. I connected with Uber to have them explan and they told me my account was deactivated. Would not give me a valid reason why other than I did not comply with Terms and Conditions. Not transparent. I asked them to delete my account. They said they could not. I do not want them to have my private payment information if I cannot use the service. I am asking that they delete my account, send me proof of deletion since I am not able to go into my account and delete it myself. This sort of vagueness should not be allowed.
Business Response
Date: 05/08/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************
Customer Answer
Date: 05/09/2025

Complaint: 23303790

I am rejecting this response because: I want my account deleted and they simply responded with the attached mesage. The text is below. This is not hepful. I never actually used the account. I tried to once and they blocked me from doing so. This is not an acceptable answer to my complaint. Once again, I do not feel comfortable with them having my payment and personal information on file if I am not able to use my account.
My name is ******, and I am with the Priority Support team. I am following up on your Better Business Bureau escalation (Complaint ID #*********.
We understand you would like to access your Uber account. However, weve identified activities on this account that do not adhere to our Terms of Use.
We will not be able to lift these restrictions and appreciate your understanding.

Sincerely,

***** ********
Business Response
Date: 05/10/2025
Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Customer Answer
Date: 05/12/2025

Complaint: 23303790

I am rejecting this response because:
I have not received notification that my account was deleted. The response by the business has been vague. The only resolution I will accept is for them to delete my account and for me to receive an email indicating the account has been deleted. Through this experience, I do not trust the vendor. I believe the only way I will sleep comfortably is if they no longer have access to my financial data.

Sincerely,

***** ********
Business Response
Date: 05/14/2025
Hi,
Thank you for reaching out to Uber Support. Our dedicated team has previously followed up with you via in-app support in regards to your escalation. We've investigated your report and have already taken the appropriate actions. If you have any additional questions or concerns, please visit our help center at *******************************
Customer Answer
Date: 05/14/2025

Complaint: 23303790

I am rejecting this response because:
I have still not received an indication they have deleted my account. This is the only resolution I am willing to accept. The lack of transparency by Uber is not acceptable.

Sincerely,

***** ********
Initial Complaint
Date:05/08/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 7, 2025, I had an order through Uber Eats. Their app specified that the driver had approached my house. When I opened the door, I didn't notice anyone. I did notice a car passing my house. I immediately texted the driver and informed her that she just passed my house. I didn't receive a response. I tried calling the driver and she didn't answer. After a few minutes I contacted Uber to cancel the order because too much time had transpired and the driver didn't make any attempts to contact. Uber Eats charged me a fee and gave a driver a tip for not delivering my order
Business Response
Date: 05/09/2025
Hi,
Thank you for reaching out to Uber Support. Please know that we have a dedicated team that will follow up with you via in-app support in regard to your escalation. Please let us know if there is anything further we can help with by responding directly to the message thread in-app or by visiting *******************************

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Uber is NOT a BBB Accredited Business.