102 Customer Reviews
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Review from Renee P
1 star07/22/2024
I was sick and did not realize it was the renewal so I did not cancel. They refuse to refund me. That is insane that a company would run like this. Worst customer service I have every experienced. How do you charge me twice??? I actually liked this company for a minute but now I never been more dissatisfied as a customer.Review from Boro P
1 star07/12/2024
If I could give zero stars I would. I called in to cancel the on line digital membership in 2023 and was told it's fine I am cancelled, so I thought no more charges. Now it's 2024 and they charged me again. I filled out a whole form that they only used to say they reviewed but no refund. Once I cancelled I am not interested in the company again. They said I filled out a form that cancelled only half. But here is the thing. I did not fill out a form ever, I called in and that person on the phone filled out the form on my behalf and they said they will cancel me completely and they did not do the job correctly and this is very extremely misleading, because their customer service does not service the customer and I could not legally record the call and now what do I do?!The fact that I have not used the service at all, in the last 12 months, I logged on 2 times and in the last 10 months I never logged in. I thought I was cancelled. That's why i didn't use it in 2023-2024 at all. You can see my history! Cancelled by phone in the first 2 months and now charged a new whole new 12 months from 2024-2025 !! Are you joking? Doesn't cancelling via phone in month 2 and then not using the service for 10 months after speak volumes. Please. Find another way to rip people off. Deceitful to say the least.Review from Lisette A
1 star06/28/2024
Automatic Renewal They automatically renew you and WILL NOT cancel this renewal. They send out an email that dosen't even represent that it is a renewal notice and spam additional emails. Initial yearly plan was ***** and this year they auto renewed for ****** and refuse to reimburse because DIGITAL payment does not allow for 30 days money back. This is their reponse "We didn't receive any requests to cancel the BODi Annual Membership until 06/28/2024 via phone support or self-service. Hence, you had been charged $215.00 + tax on 06/21/2024..
Beachbody, LLC Response
07/03/2024
Hello *******,
Our records show that the annual BODi prebill email was sent to your email address on file on May 20, 2024. The email was opened/viewed on the same date. At the time you had the ability to manage your memberships and subscriptions.Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.For digital memberships, the 30-day money back guarantee only applies to the initial order date.
Membership renewals are not eligible for a money back guarantee.For additional information on our generous MBG policy, please visit: ****************************************************************************.
Sincerely,
BODi
Review from Matthew B
1 star06/27/2024
Harassing me after I asked them to stop emailing meBeachbody, LLC Response
07/03/2024
Hello *******,
We have unsubscribed your account.
We apologize for the inconvenience caused.
Sincerely,
BODi
Review from Ak R
1 star06/25/2024
Wont delete my account because there isnt an actual chat, but a useless Ai.Beachbody, LLC Response
07/03/2024
Hello Ak,
We have sent you an email with information on how to delete your account.
Sincerely,
BODi
Review from Jessica D
1 star06/25/2024
Beach Body is an absolute fraudulent organization. Seven years ago I signed up and one year after completing my agreed upon contract I requested that products and services stop. It is 2024 and I am still fighting to stop these charges. I have reported to my cc, I have called, emailed Beach Body, I reached out to the trainer who signed me up ( no longer worked for them! ) Today, I checked my credit card as I do weekly, and BAM there is the charge for ****** that was not authorized by me again! Any attorney who want to help file a class action lawsuit?Beachbody, LLC Response
07/03/2024
Hello *******,
Upon reviewing your account, we were unable to locate any prior cancellation requests for your annual BODi membership.
We have cancelled your membership, and no further charges will be processed moving forward.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details:****************************************************************************.
Sincerely,
BODiReview from LLogan
1 star06/18/2024
I am writing to express my extreme dissatisfaction with Beachbody and the recent experience I had regarding my membership and charges. I was charged $179 for an auto-renewal of my Beachbody membership, which I was unaware of and unable to cancel despite my efforts. This experience has left me deeply disappointed with both the company and its customer service.Several months ago, I cancelled my subscription for the shake replenishment, which I mistakenly thought was tied to any auto-renewal for my membership. It turns out these are separate memberships, a fact that was not clearly communicated on the website and only added to the confusion. I have not used this Beachbody membership AT ALL since I cancelled the shake replenishment more than 7 months ago thinking that they were the same thing. Upon noticing the charge of $179 on my credit card, I immediately went into my Beachbody account to cancel the membership (that was still active unbeknownst to me). I requested the cancellation the SAME DAY the charge was made. I then contacted customer service to discuss the misunderstanding and request the charge reversal. To my surprise, I was met with refusal and was informed that no refund would be issued b/c I did not cancel BEFORE the charge was processed. This situation is frustrating, as most companies issue refunds for early-caught auto-renewals. It's surprising and disappointing when a company doesn't follow this common practice.As a family committed to responsible spending, it is deeply unfair to be charged for a full year's membership when the error is caught within the first few days (in our case HOURS!). This practice is especially insensitive to your current and future customers. I urge ********************** to reconsider this policy, as it reflects poorly on their business practices.Beachbody, LLC Response
06/24/2024
Hello ****,
Our records show that we did not receive a cancellation request for your annual BODi membership.
On November 27, 2023, you cancelled your monthly Shakeology subscription online via self-service.
Because your annual BODi membership was not cancelled, it auto renewed per the Terms and Conditions that you opted into at enrollment.
We have confirmed that a prebill email notification was sent to your email address on file on May 10, 2024.
Your annual BODi membership renewed on June 11, 2024, and was cancelled on the same date.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview from Cara M
1 star06/17/2024
Beachbody renewed my membership after I cancelled it - for the second year. They charged a credit card that was removed from the account, but they somehow still kept it stored. It was a card that expired in 2021, and they charged it in June of 2024. When I called customer service, they said I had to cancel within 30 days of the order - the original order of membership with renewal from 8 years ago!!! Horrible customer service. When I asked how to remove my card from the account, the only was was to fill out an online form. THEY WON'T LET ME DELETE MY OWN CARD!! This company is a total scam and only cares about making money. I wish I could leave zero starts.Beachbody, LLC Response
06/24/2024
Hello ****,
We are truly sorry for your recent experience and always want to ensure our customers are happy. We value our customers and exceptional service is always our priority.
Please note, a customer's credit card information (account number and/or expiration date) may be updated in BODi's records if their bank participates in a credit card verification program. Banks that participate in these programs work with companies with whom their clients do business, such as BODi, to inform those companies when there is a change to the client's credit card information. For example, if a credit card's number has changed, or the card is about to expire, the bank may notify BODi of the updated number or expiration date. If a customer's credit card is set to expire, **** may also update the expiration date on the credit card so they can continue to offer the same level of service.
It appears you have submitted a request to delete your account details. No additional charges will be processed.
Sincerely,
BODiReview from Anna W
1 star06/12/2024
Horrible customer service and incredibly hard to cancel service. I thought I had paid for a 2 year subscription, but after 1 year I lost access to my account and every time I called or tried to access/change password, email, etc I was told I didn't have an account any longer and would I like to sign back up? So I said no, and moved on with my life until today when I was charged with a bull c*** auto renewal for 2 more years and suddenly they can find my account and they can "only provide a refund within 30 days of the original purchase price". They didn't even send an email notifying me of the impending renewal/charge.Beachbody, LLC Response
06/17/2024
Hello ****,
Upon reviewing your account, we have confirmed that on June 8, 2024, your annual BODi membership renewed. During the purchase flow, you opted into an auto renew and agreed to the Terms and Conditions. Like all memberships that auto-renew, you will continue to receive access and be billed regardless of usage until you take the action to cancel.
Because your subscription was not cancelled, it auto renewed per the Terms and Conditions that you opted in to at enrollment.
Our records show that the annual BODi prebill email notification was sent to your email address on file on May 07, 2024.
Your annual BODi membership was cancelled on June 12, 2024.You will continue to have access until June 08, 2025.For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.
Sincerely,
BODiReview from Lina L
1 star06/10/2024
After cancelling my auto renewal membership within 24 hours of the cut off, my credit card was charged and when I asked for an exception given that I hadnt used the app in 8 months since my surgery, they refused to refund my $250. I cant believe that a company as big as BODI (formally known as Beach Body) has absolutely no compassion for their customers or the fact that life sometimes happens. Would not recommend them to anyone. Terrible customer service.Beachbody, LLC Response
06/14/2024
Hello ****,
Upon reviewing your account, we have confirmed that you submitted a form requesting an exception. A response was provided to you on June 10, 2024.
For digital memberships, the 30-day money back guarantee only applies to the initial order date. Membership renewals are not eligible for a money-back guarantee. Please view the following money back guarantee FAQ for additional details: ****************************************************************************.Sincerely,
BODi
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