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Business Profile

Clothing

Pologize

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes and a shirt from Pologize on Friday 10 2023 for $96.12 I got the tracking number and I have not recieved the product yet. But after reading all of these bad reviews I am afraid this company is a scam, I emailed several times with no responses, I got a phone number to call them but it says its not working anymore so I want you to please help me to get my money back since it was already charged from my credit card.

    Business Response

    Date: 02/14/2023

    Hello BBB team, 
    Your order is only int he processing stage. For more information regarding the shipments please check our FAQ section. 
    As you are a valued customer we cancelled the order as requested. 
    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

  • Initial Complaint

    Date:02/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on December 23rd 2022 for $471 worth of clothing from Pologize. I never received a tracking number after the initial order. I contacted their customer service which took them a couple weeks to reply. They responded that they are working getting a tracking number and communicating with the factory. This was on January 5th 2023. I have been trying to contact them via email and phone about a total refund for my order, there has been no response from their company. I would like some assistance in getting my refund back. Thank you for your support

    Business Response

    Date: 02/13/2023

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted out the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

    Customer Answer

    Date: 02/13/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (#******) on October 27, 2022 for two jackets, totaling $179.98. Four months have passed and Ive yet to receive this order.I have email exchanges back and forth with ******* from Pologize customer service, and was told the shipment would originally take 12 business days; then was told it was being expedited to the warehouse to ship out in January.On January 13, 2023 ******* even offered a 10% refund due to the issue, but that has never transpired either.I would like a full refund of this order given the poor service, and all that I can find online about this company.Additionally, the bank account that I used to purchase the order has recently been closed. Therefore I would like the refund via paper check.

    Business Response

    Date: 02/13/2023

    Hello BBB team, 

    According to our system the mentioned partial refund has been sent to the customer. 

    In case it has not been received, we would like to kindly ask the customer to contact the bank regarding the matter as the amount has been deducted from our account. 

    We have informed the customer that there was a delay with the order and we will be able to send the package soon. We offered the partial refund as compensation for the waiting and the customer agreed to wait. 

    The item has just been shipped and it's on the way: ****************************************************************

    Customer service 

    Customer Answer

    Date: 02/13/2023

     
    Complaint: 19381073

    I am rejecting this response because: the initial response from Pologize doesn't seem to be based on accurate information. In January when I reached out I was told that my order had been shipped in October, but that due to a shipping issue, the order needed to be resent (this same claim has apparently been made to numerous others based on a ****** search of issues with Pologize shipments expressed by others). Pologize indicated they would provide a 10% refund and reship the two items I purchased, to which I agreed to. To this date I've yet to receive the partial refund, and my bank has no record of this transaction.

    Additionally, Pologize's response to the BBB is that my order has shipped; however, I just checked via the tracking email provided to me, and the system states the shipper is still waiting for receipt of the items from Pologize to ship them to me. This has been the case for many weeks. So, something just isn't adding up.

    Given the numerous amount of customer complaints I've found on the Internet, all stating the same issue, I am no longer comfortable being a customer of ********************** as I do not feel their responses to be truthful, nor do I feel I will ever receive the two items I purchased. 

    Please refund to me the entire amount of my purchase and cancel my order.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a shirt from Polgize on 12/02/2022 and recieved a confirmation, but my order has never been shipped and my emails were never responded to. I paid $52.98 for this item and would like to know if this was a scam and move on. Thx ***

    Business Response

    Date: 02/13/2023

    Hello BBB team, 

    According to our system we replied to the customers request on Friday.

    We have contacted the customer regarding the status and we are currently waiting for his response. 

    The resolution will be done as soon as we receive a response from the customer. 

    All the best, 

    Customer service

     

    Customer Answer

    Date: 02/13/2023

     
    Complaint: 19380702

    I am rejecting this response because:  I emailed them back with my responce and have heard nothing from them.   I asked them to either ship my order soon, or cancel my order and refund my money.   ****** heard a responce back from them.  This email was sent on Friday the 10th 2023.

    Sincerely,

    ***************************

    Business Response

    Date: 02/14/2023

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted out the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 11/19/22 and have yet to receive the product, an estimated shipping date or confirmation of receipt by the shipper, or an adequate response from customer service. I am requesting a full refund for order #****** of $52.98. Please advise, as I have reached out for support previously. In attempts to reach out for support, I have either been ignored or given vague details about delays. I was charged almost 3 months ago, have no current line of connection with the company, and no status update or tracking number for my order.

    Business Response

    Date: 02/09/2023

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted out the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

  • Initial Complaint

    Date:02/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son bought a retro military jacket online from Pologize on 11.23.22 for $116.99. We received the same email about the company moving to a new warehouse and it may take extra time to receive the item. I sent an email checking on the status on January 10, 2023. I did not get any response. The phone number given is disconnected. We would just like a full refund. Thank you!

    Business Response

    Date: 02/07/2023

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted out the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered jeans back in Sept and I haven't received anything I was charged 88 dollars and everytime I ask for a refund they say my order is being shipped but no tracking number yet and now they are saying they are moving warehouses and there is a delay it's been months this is crazy I want a refund

    Business Response

    Date: 02/03/2023

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted out the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi,Just like the others complaints reviews, I have not received my order from Pologize yet. I ordered a shirt from Pologize that was charged immediatly $50.97 on November 11th 2022. I have never received any tracking number nor any emails informing about my order ever since. I would like a refund as soon as possible, please.Thank you.(supporting document attached is a screenshot of my receipt)

    Business Response

    Date: 02/01/2023

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted out the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on December 17, 2022, and I never received a tracking number nor did I receive a shipping confirmation email. I have tried to contact them twice by email with no response, and every time I try to call the customer support number, it says it is no longer in service. At this point, I would really like them to deliver my product, or give me my money back. I have ordered with them before, it came through, and I was very satisfied with the product- so this is very surprising to me. I really like this company, but I dont understand the lack of communication or why nothing has been delivered.

    Business Response

    Date: 02/01/2023

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted out the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

    Customer Answer

    Date: 02/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15th 2022 I made an order on Pologize for $302.38, order number ******. Almost three months later I haven't received the merchandise and asked several times for a full refund. I keep on getting responses from the same customer service rep called ******* lying about delays and promising delivery times that never happen. This is my second experience with this company and the first one I lost more than $200 in a refund that they claim they never received. I gave them a second chance and I regret it big time. I read all the reviews on this company and they are deceiving **** customers. Not only I ask for your support recuperating my funds but please do something within organization from ***** that is a total scam and it is affecting responsible customers like myself. Thank you

    Business Response

    Date: 01/31/2023

    Hello BBB team, 

    Thank you for bringing our attention to this matter. 

    We have checked on the orders and sorted out the matter. 

    Our team is sending the customer a refund for the full amount paid for the order. This refund should reflect on the payment method in **** days.

    If it does not, please contact us so we can check on the issue. 

    In case we can provide you with any further information, please let us know. 

    Customer service Team

    Customer Answer

    Date: 01/31/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Pologize is NOT a BBB Accredited Business.

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