We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Parking Facilities

Professional Parking Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

Customer Complaints Summary

  • 152 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received a ticket in the mail for $55 to be paid for parking in a lot at *************** market from Professional Parking Management. I was not able to print a receipt to prove my parking was paid and had to put into dispute with the company showing I paid from credit card. They are criminal.

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given a parking ticket during free parking hours at an apartment building that I both reside in and pay a parking fee to. The apartment is ******** Lofts and Apartments located in ****** *******.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I parked at a parking garage for Puttshack off ***************** on March 19th at 12:30pm. I scanned the ** code, download the app and entered the zone number, license plate and paid $15.45 for three hours. I left at 2:30pm so I had one hour remaining for the amount paid. A week later I receive a parking charge notice for an amount of $85 saying I didnt pay for parking, when I clearly did and have the receipt proving I didnt pay. Company says it for the wrong zone. Why would I enter the wrong zone number? I scanned the ** provided in the parking garage and entered the information provided by the parking garage. Company refuses to accept and denied both disputes.

  • Initial Complaint

    Date:03/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have seen many other folks dispute these parking charges that they got, so I will do the same thing. My wife went to park in this lot downtown, paid for parking, and on top of that, was only there for 17 minutes. This ridiculous company is now trying to charge $85 for that??? They have very, very flawed systems in place that is causing many to be threatened to pay an absurd amount for nothing. Especially since the parking was PAID FOR!!! Date was on 3/14/2025 from 1:50 PM to 2:07 PM. We certainly will not be paying for this ticket, and if necessary, will jump on a lawsuit against these crooks, especially if one single point gets deducted from our credit scores.

  • Initial Complaint

    Date:03/19/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited a business on 3/2/25 where I paid the amount of $9 via the ** code that was posted at the parking site. It was to my understanding that the payment covered two hours. Around a week later I get a notice in the mail stating that I am being charged an overage in the amount of $70, but if I pay the fine within 30 days I could pay the discount rate of $35. The notice clearly stated my arrival time and my exit time which didn't exceed two hours so I am confused about how they came up with a fine I owed for an overage? I tried to visit the website to dispute the charge and the website was not valid! These notices and charges do not appear to be valid.

  • Initial Complaint

    Date:03/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parked in ************ ************** (PayByPhone Application) on 03/09/25. Paid for 4 hrs parking ($5.40 per hour). A minute after parking expired, a ticket was issued for $55. I was not able to extend the parking as my phone discharged and my son didn't have the application and my license place information to help me. I got to the car couple minutes late and found the ticket. I feel like someone just waits there to issue those high price fines the moment the parking expires. I am disputing this charge. This company has an awful reputation!

  • Initial Complaint

    Date:01/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parked in the *************************** Garage to a sauna appointment for the free 1.5 hours. The appointment was delayed and was running behind by 15 minutes. The establishment said it would be fine and no need to pay for my own personal parking beyond what they already validated (1.5 hours).A few weeks later I get an attempt to collect *****. Very predatory and shameful. Clear exorbitant pricing, this company needs to be run into the ground.

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice of non compliance from Professional Parking Management saying I owe $25 and it will double if I dont pay by January 31. I parked in a handicap parking spot and clearly displayed my handicap placard on the front mirror inside my car. I refuse to pay this charge. I cant find a way to call them. The notice said the terms and conditions of the Parking Contract were clearly displayed at the parking facility, but I didnt see a sign in the area where I parked. Can you help me?Thank you

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We parked at a parking lot near The Eastern when we attended a concert recently. We did not notice any requirement to pre-pay for parking as we made our way to the venue, and assumed, as is typically the case, that one could simply pay on the way out. When we left the gate was opened, and we believed that parking fees had been waived as sometimes happens at a venue that encourages visitors to shop and eat. We later got a notice from "Professional Parking Management" indicating that we owed them $90; they had taken photos of our license plate and apparently looked them up to get our address, which as far as we know is not legal. We are happy to pay the usual amount to park but do not feel that a penalty of this amount is appropriate. We have submitted a request via the company's website but they denied the appeal. We understand this company is rated "F" by you and is also the subject of a class action lawsuit due to their inappropriate use of license tag data for collection purposes. Can you help us? Thank you!

  • Initial Complaint

    Date:12/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We initially paid for valid parking and also had a nearby restaurant validate our parking for the remainder of our session and this scam company continues to harass us about an overstay in their garage.They are demanding that we pay up to $85.

Professional Parking Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.