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Business Profile

Management Consultant

Benevis, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Management Consultant.

This business has 1 alert

Complaints

This profile includes complaints for Benevis, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Benevis, LLC has 240 locations, listed below.

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    Customer Complaints Summary

    • 88 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May of 2023, I was notified by my insurance United Concordia I had 3 crowns and one core build up completed. I was told this is your out of cost expenses, I paid those. I have contacted customer service billing and complaints as well as spoken to the local clinic and emailed them, I have yet to receive any feedback, my concern is how this balance of close to ******* will be adjusted? The insurance states in the beginning the procedure was unnecessary and even after the amendment they are no longer willing to look at it, because too much time has passed at this point. I have been an active participant in making sure I was contacting y'all and contacting my insurance constantly. The fact that the time has passed for my insurance to adjust the statement should not be my balance to bare. It's unprofessional and frankly disheartening when a clinic I have been with since the inception is now declining in patient overall care. Why wasn't everything accurately provided to the insurance from the beginning. This entire situation has me in tears and unsure of who to turn to or what to say. It is the responsibility of the front office to be all in when providing cost for services and or the whole truth and be highly informative so as to not leave a customer feeling overwhelmed or lied to with this consuming issue of lacking integrity. I have had 3 medical financial issues with this dental clinic and they seem to continue over and over as of late. Again why not just let me know everything from an economic perspective as the customer, this is something that has always went on but as of lately I am being left out to dry and so is my money. A three minute conversation in communication of caring would have sufficed in allowing me to be aware of my options, or how about something called a pre-authorization.I have paid out $800.00

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My children has been having appointments with ******** Dental for the past year and a half. They were never see for any of those appointments. Every time we show up to the appointment the receptionist tells us that we would have to reschedule due to the fact they dont have any doctors. Im never notified ahead of time. Ive been dealing with this issue for the last year and a half. I can never get a successful appointment to get the documentation I need for my kids school. Not having the forms I need for my children will result they cant attend school. I was now giving an appointment for November which is to far out being school starts in August.

    • Initial Complaint

      Date:07/07/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Topaz dentistry $133.00 cash for services rendered on 4-14-2023 and was only supposed to pay $63.52 per my EOB. I submitted a refund after receiving incorrect information from my insurance company to Topaz dentistry via phone on 5-30-2023 and requested it be expedited due to the fact that they usually take 4-6 weeks to process a refund. I have called several times for an update but haven't been given any pertinent information. I requested a call back from a manager on 7-5-2023 for a update but still haven't received one.

    • Initial Complaint

      Date:06/28/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I waited three months for my appointment just for you to call me less than a week away to tell me you no longer offer this service than did not offer no other alternative this is bad business would love for someone to tell why is this service not offer no more

    • Initial Complaint

      Date:06/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *************************** ***** *** I am the father of *******************, dob 09/21/2006 who was seen on June 7th, 2023, Franklin *********************** ********************************************* for extraction of her four wisdom teeth. I am formally contacting you in regard to the letter (attached) I received from peach **************** insurance. I have attempted to reach your dental office by phone several times on recorded calls and your call center is the most unprofessional service I've ever encountered. Multiple times they didn't even ask my name, number or what it's in regard to. In-addition, my interactions with your staff, particularly the back area, they have neglected my children multiple times waiting for hours for cleanings after arriving on time for our appointment and told me on recordings that the insurance covers all parts the procedure my daughter would undergo June 7th, 2023. I spoke to *********** ****** care on phone June 26th 2023 which they informed me that your Franklin *********************** ********************************************* staff didn't submit the right documentation to insurance, they merely "copy and paste to insurance" dome kind of irrelevant information, NOT the correct information stating "needs to state that it was medically necessary for gas." At this point I feel completely neglected and discriminated by your employees which 2ill be submitted to the BBB and a formal complaint to the *******************************. If actions are not taken immediately to correct this matter with the *********** ****** insurance for my daughter's procedure, I will be filing a civil complaint against ******** Dental at1386 ********, *****, ** ***** for illegal practices, fraud, and child cruelty. Respectfully,Proud Father of ***************** ********************** Sky ******************** ************************************************************************ Sergeant 100% **************Connected Disabled Veteran, 12 Years Honorably Served ~ Semper ********************************************

    • Initial Complaint

      Date:06/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continuously cancels appts without contacting me. They are closed inside of posted business hours. I have been trying to get copies of my sons dental records without success.

    • Initial Complaint

      Date:05/31/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I drove from ********* ** for an appointment set in office and was forgot about for a while then was told that they had to send paperwork off to get insurance approval. Thats has been almost 3 months and haven't heard back from nobody and when I call the customer service number they say nobody is answering and they will call me back. That is ridiculous and a complete waste of my time.

    • Initial Complaint

      Date:05/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************************* Service Date 04/19/2023 Account#******* I specifically had the front desk staff verify that my insurance would cover the exam, xrays, and cleaning. The woman told me my total would be $12 for the cleaning, and that everything else would be covered by my insurance. I just received a bill for $68. I contacted *********, who told me the insurance company denied the xrays because they are only allowed once every two years. The front desk staff told me it was once every year and that they verified it would be covered if it was within that time. My last set of xrays was in December of 2021. This appointment was ***** of 2023.********* told me to contact my insurance company. My insurance company told me the xrays weren't covered. I don't appreciate being lied to, and told that my insurance was verified and that it would be covered. I would have waited, if I knew it wasn't covered yet.I would appreciate it if ********* would waive the $68 balance due to this "miscommunication" by ********* staff.Please advise, in this email.Thank you,*************************

    • Initial Complaint

      Date:05/23/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************** was supposed to do a filling and a tooth extraction on 5/16/23. He did the filling first then attempted to do the extraction. It was the most terrifying experience Ive ever had. He didnt properly numb the area he didnt even follow the proper procedure for pulling out a wisdom tooth. He tried to pull it out with force which hurt so much I was trembling. He used my body as leverage and managed to bruise me. He finally gave up and I had to go see an oral surgeon who immediately scheduled me for surgery. Its been a week and Im still in pain and the filling he did manage to do feels extremely rough. They were supposed to give me a refund but upon calling them theyve turned it around and said I owe more money. I am now traumatized and in pain.

    • Initial Complaint

      Date:05/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 kids in braces treatment, one has been fully paid off the other has not. Since Jan 2023, I have not been able to get in contact with any one in Ortho. My calls go unanswered, or I never receive a call back. I did look into taking my children elsewhere for treatment but, other ortho places don't like to work with equipment that doesn't belong to them. Right now my kids are stuck in braces with no options. Pippen needs to get sued for fraudulent charges to my insurance for braces and they need to reimburse me for the out of pocket cost my insurance didn't cover. If they were unable to provide the service, they should have answered phone calls or sent out some communication with a release of treatment.

    Benevis, LLC is NOT a BBB Accredited Business.

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