Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,733 total complaints in the last 3 years.
1,379 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a skydiving Groupon on 5/1/25 I redeemed it next day. It was scheduled for 5/3/2025. We travelled from ***. Mo to ***********, Ca for this. 2 hours before the ski diving we were notified it was cancelled due to fog. We couldnt reschedule because we had to fly back 5/4. The merchant stated its up the Groupon to refund me. I paid a total of $258 for this.
Business Response
Date: 05/11/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the inconvenience caused by the cancellation of your skydiving experience.

I understand how frustrating it must have been to travel all the way from ************** to *********** for this event, only to have it canceled at the last minute due to weather conditions. We recognize the time and expense involved and truly regret the disruption this has caused to your plans.

I want to assure you that your concern has been escalated to our Resolution Team for further review. While we typically receive updates quickly, please note that in some cases it may take up to 7 business days to complete a thorough review with the merchant involved.

Rest assured, we are committed to resolving this matter as swiftly as possible and will be in touch with an update as soon as we receive a response from the merchant.

We greatly appreciate your patience and understanding during this process. If you have any further questions or additional information to share in the meantime, please dont hesitate to contact us.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 05/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Used Groupon's App to purchase 2 tickets to **************** on April 28th. The first transaction did not go through and received a failure notice. Completed another transaction and that went through. All was fine. A few days later checked my bank account and saw that I was charged for 2 transactions 2 - x2 tickets for the same day. I immediately contacted Groupon and they confirmed I will be reimbursed for the second transaction within 2-7 days, see transcript attached. After 5 days I contacted them requesting for the refund and they now tell me the purchase is non-refundable! I argued the glitch in the ordering process caused the error not me. This is absolutely terrible customer service and frankly a very corrupt company.
Business Response
Date: 05/11/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I sincerely apologize for the frustration this situation has caused. After thoroughly reviewing your case, Id like to clarify what occurred:

Initially, our Customer Support Team informed you that your order had been declined by our fraud prevention partner, Signifyd, and that a refund would be automatically reversed to your payment method by your financial institution within a few days.

Despite from rejected orders, we were able to confirm that two separate purchases were completed one under the email address ********************* and the other under ******************** As these were made through two different Groupon accounts, each transaction was processed independently and successfully.

Regarding your refund request, Ive carefully reviewed the deal terms, and unfortunately, this offer falls under our non-refundable category. In accordance with our agreements with merchants, payment is remitted shortly after purchase to secure your vouchers, and as such, refunds are not permitted once the transaction is finalized.

Additionally, we are aware that a dispute has already been initiated through your financial institution for the transaction associated with the ******************* account. At this point, we recommend continuing that process with your bank, as they will be in the best position to assist you with the next steps.

I truly understand that this may not be the resolution you were hoping for. Please know we are committed to transparency and doing our utmost to clarify any concerns youve raised.

If theres anything further we can assist with, please dont hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They are sending me at least 4 emails a day, I currently have 176 emails from them in the past month alone. I never gave them consent to spam me. I cannot delete that many and am missing a lot of emails that I am being forced to shift through and missing important information. They are also a scam, the coupons don't work, tis very difficult to redeem and they steal money when you cannot access the groupon.
Business Response
Date: 05/14/2025
Hello ***,
Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence, and Ive also sent you a direct response via email from **************************.
Regarding your concern about email communications: Ive unsubscribed your email address from receiving Groupon promotional emails. Please note that it may take up to 72 hours for this change to take full effect.
You may still receive occasional transactional emails related to purchases made through your account, as well as important business updates such as changes to our terms of service or privacy policy.
If youd like to manage your email preferences at any time in the future, you can do so by visiting the Subscriptions section of your Groupon account.
Please dont hesitate to reach out if theres anything else I can assist you with.
Best regards,
********
Manager|Groupon Customer Support
Customer Answer
Date: 05/15/2025

Complaint: 23295953

I am rejecting this response because:
They were sending half a dozen messages a day to the point where I couldn't delete them all and not miss important communications. They also make the vouchers impossible to redeem because the system fails constantly and they don't allow you to contact them. It took months to figure it out and days and multiple people to get a resolution. This is abuse of customers money and time.

Sincerely,

*** B
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased groupon voucher for 90 minutes tour on Architecture Tour - Chicago tour boat. Attempted to redeem thr voucher at the merchant site but they could not accommodate the request on May 4, 2025 although they were open. Advised to contact Groupon for a refund. I contacted Groupon twice but have not heard back from them.
Business Response
Date: 05/14/2025
Hello ******,
Thank you for reaching out through the Better Business Bureau. Ive reviewed your latest comments and all related Groupon correspondence, and Ive also sent you a direct response via email.
As mentioned in the email sent by our Resolutions Team on May 6, 2025, the merchant confirmed that their season began on May 3 and they remain open. Since the deal requires reservations after purchase and is marked as final sale and non-refundable, your refund request was unfortunately denied.
That said, the Groupon is still valid until the end of October 2025, and it is transferableso you can gift it to someone else if you're unable to use it. If you need further assistance with redeeming the voucher, the merchant can be contacted directly at ********************** or by calling ************. You can also check ********************* for availability and FAQs.
If the merchant has explicitly approved a refund and can provide written confirmation, wed be happy to re-review the case. Otherwise, as per the deals non-refundable terms, were unable to proceed with a refund at this time.
Thank you for your understanding.
Best regards,
********
Manager, Groupon Customer Support
Customer Answer
Date: 05/15/2025

Complaint: 23294461

I am rejecting this response because:
We were on a trip to *******. I bought five tickets for the Chicago boat tour from Groupon's "deal." I had forwarded the Groupon "deal" for the boat ride to my cousin visiting from **************, who also brought another five tickets ($149). I confirmed that the Chicago boat tour was open On Sunday and had hourly trips on May 4th, 2025, before purchasing the Groupon "deal." Despite being open, the tour company could not accommodate us despite calling and speaking to a customer representative. When I asked about the price we paid for the Groupon voucher, the boat company referred me back to Groupon. We flew out of ******* the following day. My experience with Groupon has been disappointing because I spent $116 without service. To add insult to injury, my cousin trusted my guidance and lost $149 the same day, all profit for Groupon! There were no disclaimers On the offer that the Chicago tour company may not honor the 'deal."! Anything too good to be true is probably not! My cousin will never trust me again, thanks to Groupon's "deal."
Sincerely,

****** ******
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon deal clearly advertised to include tickets for both The ******* Eye and Madame Tussauds for 4 people. I selected the option that included both attractions and completed the purchase. However, the tickets I received only included Madame Tussauds plus a photo package. There is no option for this photo package deal on Groupon, just the option for the two attractions. I immediately contacted Groupon customer support to resolve the issue, but they repeatedly denied that I selected the correct option, even though I know I did. They offered small account credits but refused to refund the purchase or correct the tickets.This is not a case of buyers remorse or user error. I selected the correct option, but Groupons system processed it incorrectly. Despite my clear explanations and repeated attempts to resolve it amicably, they refuse to acknowledge the mistake. I did not receive what I paid for.
Business Response
Date: 05/11/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: I truly apologize for the confusion and disappointment surrounding your recent Groupon purchase.

Upon review, I can confirm that you purchased the "Madame Tussauds Admission" deal option listed under the broader deal titled ******** Eye, Madame Tussauds, SEA LIFE Aquarium." This deal includes multiple package options for different attractions, and the specific selection made during your checkout was for Madame Tussauds Admission, which does not include tickets to The ******* Eye.

We understand how this could have been unclear, and I have forwarded your feedback to the appropriate team to help us improve clarity and presentation for future customers.

That said, I also recognize your frustration and the effort you've made to resolve this matter. While we are unable to process a full refund, since the voucher has already been marked as redeemed and the event date has passed, weve issued $14.70 in Groupon Credits to your account as a gesture of apology.

We sincerely regret any inconvenience caused and appreciate your long-standing support. If you have any additional questions, please don't hesitate to reach out.

Regards,

****** *.
Manager
Groupon Customer Support
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a massage through Groupon recently and the massage company looks like it has fallen on hard times. Their website doesnt exist and they have no ****** site. The only way to contact them is a phone number listed on Groupon that they rarely respond to . When they do respond, they said they dont know why the website disappeared and have a full schedule because they sold too many Groupons. There is no way to schedule service and I dont feel comfortable ever doing so after the way they have responded. They dont sound legitimate anymore and Groupon is refusing to look into it and refund me.
Business Response
Date: 05/07/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I'm truly sorry to hear about the difficulties you've encountered in trying to schedule your massage, and I completely understand your frustration given the circumstances.

I assure you that we take your concerns seriously and have already escalated your issue to our dedicated team for a comprehensive review. Typically, we aim to provide updates within 48 to 72 hours, but please be aware that in rare instances, it may take up to 7 days.

Rest assured, we will keep you updated and get back to you as soon as possible via email.

We appreciate your patience and understanding during this process, and we are committed to resolving this matter promptly to your satisfaction. In the meantime, please feel free to reach out if you have any further questions or need additional assistance.

Thank you for bringing this to our attention, and we look forward to providing you with a resolution soon.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/09/2025

Complaint: 23290763

I am rejecting this response because: they havent actually investigate anything in that timeframe, even with the supporting evidence I provided on chat. They have yet to refund me or respond to my claim.

Sincerely,

******** *********
Business Response
Date: 05/14/2025
Hi ********,

Thank you for reaching out to us and sharing your concerns. I want to express my sincere apologies for the frustration this situation has caused. We understand how important this matter is to you and are committed to ensuring it is resolved swiftly.

Upon reviewing your case, I see that our internal team has already responded to your request via email on May 10, 2025. They have provided a link to process your refund.
I'm pleased to note that, upon further review, it seems you successfully used this link to process a refund to Groupon Bucks on May 13, 2025. You should have received an email confirmation shortly after this refund was issued. If you cant find this email, I recommend checking your spam folder to ensure our communications aren't being missed.
Refunds issued as Groupon Bucks are instantly available in your account and can be applied to eligible purchases on our site until they're fully utilized. You can view your balance in the top right corner of the page when you're signed in at ***************************************************************.
Should you have any additional questions or need further assistance, please do not hesitate to reach out. Were here to help and want to ensure a satisfactory resolution for you.
Thank you for your understanding and patience.
Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the groupon for the 4 regal movie tickets which was supposed to come with a small popcorn or snack pack. I was able to purchase the movie tickets by paying additional surcharges but the movie theater concession stand did not honor the free popcorn or snack pack. I had to pay $45 for my things and my guest had to pay $22. I have been contacting groupon for a partial refund and their phone number isn't accepting calls, the chat and email option isn't working either. I tried emailing 5 times and have never gotten a response. They should not be selling items if there is no way to contact them with issues. The chat just spins and spins at all times and then disappears! I was at the ************* location.
Business Response
Date: 05/09/2025
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with all related correspondence on our end. I also responded to you directly via email from ************************** a short while ago.

Im sorry for the confusion regarding your Regal movie ticket purchase. Upon reviewing the deal, Id like to clarify that the snack optionsSmall Popcorn and Snack Packare offered as separate add-ons. The deal provides multiple options at checkout, and customers must choose either the popcorn or the snack pack, as they are not automatically included with the movie ticket.

Additionally, the wording on the deal pageChoose any movie, in any Regal Movie cinema! With snack packs or popcornis meant to indicate the availability of these as individual voucher options, not bundled inclusions. The deal description further outlines the terms of each:
Small Popcorn Voucher: Redeemable for one small popcorn at any Regal concession counter. Not valid with other offers. Fees apply for upgrades. No cash value. Does not expire. Not replaceable if lost or stolen.

Snack Pack Combo Voucher: Redeemable for one snack pack at any Regal concession counter. Fees apply for substitutions or frozen beverages. Not valid for upgrades. No cash value. Does not expire. Not replaceable if lost or stolen.

I understand how this could have been confusing, and I truly apologize for any frustration it may have caused. Ill make sure your feedback is shared with the appropriate team for review, as were always working to improve clarity in our deal descriptions.

Please dont hesitate to reach out if you need any further assistance.

Kind regards,
********
Manager| Groupon Customer Support
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidentally purchased three **************** on April 2nd. Once I understood my mistake, I asked for a refund the same day for two of them. They gave me Groupon Bucks, which I do not have any use for. I tried to contact the merchant with no resolution. Then, I disputed the claim with the credit card company, and they denied the claim without an explanation. According to Groupon's policy, Groupon Bucks can't be redeemed for cash. I need my money back, not a credit that I cannot use.
Business Response
Date: 05/08/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with all internal Groupon correspondence. I also sent you a direct email from ************************** with further details.

Regarding your concern: I completely understand that you were expecting a refund to your original form of payment. I have reviewed our internal resources and it appears that your dispute is still under review and it hasn't been closed yet.

Unfortunately, in this situation we are unable to process your refund. I recommend reaching out to your financial institution directly for further assistance since they were the payment processor here.

If you have any additional questions, feel free to reply to the email I sent you directly.

Thank you for your understanding.
Best regards,
********
Manager | Groupon Customer Support
Customer Answer
Date: 05/09/2025

Complaint: 23286638

I am rejecting this response because:

I made the purchase from Groupon and Groupon has to give the refund.
I acknowledge that several other customers has the same issue with **********************.
At this time I would also like to inform that people are selling illegal copies of **************** through their website. Which could be illegal.

Sincerely,

**** ******
Initial Complaint
Date:05/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint to formally request a full refund to my original payment method after experiencing a severely unacceptable and traumatic eyebrow threading service booked through Groupon at *****************On April 25th, I visited the business with another person, and we were both serviced by someone who turned out to be the receptionist. The individual who performed the service was clearly not properly trained or prepared to perform this service independently. Whether or not she was certified, it was evident she lacked the skill, technique, and professionalism required to safely thread eyebrows.She used powder instead of alcohol to prep the skin, something I have never experienced in years of getting my eyebrows threaded. The powder got all over our faces and clothes, and there were no napkins or paper towels provided.She left small bald spots in both of our *********** my case, the service was aggressively performed, resulting in bleeding from several areas of my eyebrows, which is completely unacceptable. Eight days later, my skin is still irritated to the touch.She also did not know how to redeem the Groupon voucher properly, further proving her lack of training. The business blocked reviews on ******, which raises concerns.I contacted the business owner directly and expressed serious concern that unqualified staff are performing services. I also contacted Groupon (Reference ID: ref:!**********.!500Uj0YB3n2:ref) requesting a full refund to my original payment method due to the severity of the experience.Instead, Groupon issued a store credit, something I did not request, do not want, and will not use. I followed up again and was told they cannot reverse the credit, which punishes the customer for their decision.This entire situation is unacceptable. This was not just a bad experience. I was physically harmed. A store credit is not a solution. I need Groupon to take full accountability and issue the refund I am owed, no exceptions.
Business Response
Date: 05/07/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about your recent experience at **************** and the distress it caused you. Please know that we take concerns like yours very seriously, and I understand how upsetting this situation must have been.

At Groupon, we strive to ensure all our customers enjoy positive and satisfactory experiences. I regret that we fell short of this standard during your visit. Please know that your feedback is crucial to us, as it helps us address such issues and improve our services.

In order to assist you further, we need further details to ensure compliance with Data Protection regulations, as the voucher in question is linked to another account. Thus, I require additional information to proceed. I have sent you a direct email requesting this information. Please respond at your earliest convenience so that we can address your concerns promptly.

Thank you again for bringing this to our attention, and I look forward to resolving this matter for you.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/09/2025

Complaint: 23283811

I am rejecting this response because:
On May 7th, Groupon contacted me directly by email, outside of the BBB process, to begin their Data Protection regulations security measure. Then, on May 8th, they followed up stating they had already reviewed my case and that a refund to my original payment method could not be processed without the merchants approval. I made it clear that a store credit is not an acceptable resolution, especially after a physically harmful service experience.
Now, Groupon has replied again through BBB with a nearly identical response but is claiming once more that they need further information due to Data Protection regulations, stating that the voucher is linked to another account. This is both confusing and contradictory, and it feels like a delay tactic. I have already exchanged an email with Groupon after they reached out to me via the listed email address and there was never any mention of an account mismatch before.
Additionally, I want to clarify that the email linked to my Groupon account is not the same one I used to submit my BBB complaint. The email I used for my BBB submission is my professional address, and I included the reference ID from the ********************** correspondence. We already completed the verification process through the email Groupon initially contacted me with, and my different email should not be an issue. There is no mismatch, and I do not have a Groupon account linked to the email used for my BBB complaint.

Its also worth noting that the same person, ******* *********, who previously identified themselves as a Manager, is now responding under the title of Supervisor in the email to my Groupon account. This inconsistency only adds to the confusion in an already frustrating process and raises concerns about the clarity and reliability of the responses Ive been receiving.

The facts remain unchanged:
I was physically harmed during the service.
The provider was untrained and not prepared to perform the procedure.
Groupon has refused to issue a full refund to my original form of payment, instead issuing store credit that I never requested and cannot use.

This experience warrants a refund, not store credit, and I ask that this be taken seriously and resolved accordingly.

Sincerely,

******* *.
Business Response
Date: 05/14/2025
Hi *******,

Thank you for taking the time to share your concerns. I'm truly sorry to hear about your distressing experience during your visit to ****************, and I understand how upsetting this must have been for you.

At Groupon, we take customer feedback very seriously and are committed to ensuring positive experiences for all customers. Your concerns have been shared with the appropriate teams so that necessary improvements can be made.

Regarding your request for a refund, once a voucher has been redeemed, we are typically unable to issue a refund to the original payment method without approval from the merchant. However, considering your experience, we have made an exception and credited your account with the full value of the purchase of $10.49 in Groupon Bucks. These credits are available immediately and can be applied to any eligible deal on our site for up to 180 days. You can view your balance on the My Groupons page, and when you're ready to use them, simply check the box to apply your Groupon Bucks during checkout.

While we're unable to process a refund to your original payment method, I hope this resolution offers some support. We truly appreciate your feedback and hope your future experiences with Groupon are much more positive.

Please dont hesitate to reach out if theres anything further we can assist you with.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/20/2025

Complaint: 23283811

I am rejecting this response because:
Its unfortunate that I had to escalate this situation to my bank in order to receive the resolution that Groupon refused to provide directly.
Groupon continues to ignore the core issue. I was physically harmed during a service promoted on their platform, and I explicitly requested a refund to my original payment method, not Groupon credits, which I never asked for. Their repeated responses have failed to address this and instead rely on generic, copy-pasted messages that dismiss the seriousness of my experience.
Their refusal to acknowledge the screenshots I submitted, which clearly show the same individual using different job titles (Manager and Supervisor), only adds to the confusion and lack of professionalism in how this matter is being handled.
My case was clear from the start, and their continued deflection shows a lack of accountability. I will continue to report this matter to the appropriate agencies, including the cosmetology board.

Sincerely,

******* *.
Initial Complaint
Date:05/03/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I hope all is well! On 3/29/25, I paid $89 plus tax for an Air Duct and Dryer Vent package from Chimneys Pros via Groupon. I chose and only wanted Chimney Pros because of their excellent ratings. To schedule the service, I called Chimney Pros ************ on 4/29/25, 11:09am and on 4/26/25, 1:16pm and was told both times they do not service ******** where I live. I reached out to Groupon via email on 4/29/25, 4/30/25 for a refund because I was sold a service I cannot use. Unfortunately, Groupon stated that I cannot receive a refund because the 3 day cooling off period had passed and offered me a refund in Groupon Bucks. I declined the Groupon Bucks, because the refund policy does not apply because I was not cooling off, Groupon erroneously sold me a service I cannot use. Please see the attached email for each response echos the same. Thank you for help! Sincerely, **** *****
Business Response
Date: 05/05/2025
Hi ****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I genuinely understand how frustrating it must be to purchase a service with high expectations, only to find out it's not available in your location. I'm sorry for the inconvenience and confusion that this has caused.

Our goal is always to ensure our customers have a seamless experience, and I regret that this was not the case here. In order to assist you further, I noticed that the voucher in question is associated with a different account. To proceed with a thorough examination and ensure we comply with Data Protection regulations, Ill need some additional information from you. I have sent a direct email to you requesting this information, and I kindly ask that you respond at your earliest convenience so we can proceed with your request and work towards a resolution.

Thank you for your patience and understanding. We are committed to addressing your issue comprehensively and finding a satisfactory solution.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/14/2025

Complaint: 23282210

I am rejecting this response because:
I reject Groupons response because on yesterday, twice they sent me the same erroneous refund link here: ****************************************************************
With the message, the merchant is refunding my voucher which is irrelevant because Groupon sold a fraudulent product. It appears that my claim is not moving forward only circular.

Sincerely,

**** *****
Business Response
Date: 05/18/2025
Hi ****,

Thank you for reaching out to us. I am truly sorry to hear about the difficulties you encountered with the refund link we provided.

To resolve this, I have issued a full refund to your original form of payment. You should receive a separate automated email confirming this transaction. Please be aware that while we process refunds immediately, your financial institution may take a few days to reflect the credit on your statement.

If you have any further questions or require additional assistance, please feel free to reach out. We are here to help and ensure your experience with Groupon is a positive one.

Thank you for giving us the opportunity to resolve this issue.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

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