Business Profile

Ecommerce

Groupon, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,745 total complaints in the last 3 years.
1,367 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a GROUPON On April ******* In the amount of $20 for a **** CLUB MEMBERSHIP. When I tried to retrieve the GROUPON I was unable to find it. I contacted Groupon support. They sent me a link the link was charging me $50 Instead of the $20 Membership I purchased. I am requesting my refund of $20 since I can't use the Groupon. I have several screenshots of the purchase, support conversation, and email chat. When I reply to their email. It tells me its no longer accepting incoming emails. I just want my $20 refunded back to me.
Business Response
Date: 05/25/2025
Hi *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I genuinely understand how frustrating this situation must be, and I sincerely apologize for the inconvenience you have faced regarding your Groupon purchase for a ***** Club membership.

After reviewing your case thoroughly, I have confirmed that your refund of $20 was successfully processed to your original form of payment on May 23, 2025. You should have received an email confirmation shortly after this refund was issued. If you haven't seen it, please check your spam or junk folder to ensure our emails aren't being filtered there.

Refunds to a credit or debit card appear as a refund from Groupon, Inc., and it might take your bank a few days to properly route the funds and post them to your account.

I genuinely appreciate your patience and understanding in this situation. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:05/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased services on groupon and my understanding was the services if not used hte money spent could be transferred to other services. I paid for an eyelash service $95 in 2019, due to the pandemic I did not use the voucher. Now I cannot get a refund or transfer the funds to another service. I have several groupon services I purchased, and I have just lost my money. I dont want a refund I just wanted to transfer funds to another service.
Business Response
Date: 05/21/2025
Hello ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Thank you for reaching out to us regarding your Groupon purchase.

I've reviewed your request concerning the order made on May 03, 2019. I understand your hope was to transfer the value of an unused voucher to a different service. However, Id like to clarify how expired vouchers work.

When a voucher expires, the promotional value (i.e., the discount or added value you received at the time of purchase) is no longer valid. However, the amount you paid for the voucher in this case, $95.00 does not expire and remains valid to be used with the original merchant for the same service you purchased.

For example, if the original deal was "$20 worth of services for $15," and the voucher has expired, you can still present it to the merchant and receive $15 off your bill the amount you paid. You would just need to pay the remaining balance directly to the merchant.

Important Links:

Deal page: ***********************************************************

Voucher expiration date: Aug 31, 2019

Refund/cancellation policy: 3 days from purchase

To help ensure vouchers are used in time, we recommend using the Set Reminder feature under See Details once you make a purchase.

You can also review our Groupon Promise and full terms at:
**************************************************************************

While I understand this may not be the resolution you were hoping for, please know that the value you paid is still available to use directly with the merchant. Let us know if you need help contacting them or finding the best way to redeem it.

Thank you for your understanding.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Groupon is engaging is customer fraud. I place an order to have a treatment.. at the premise the voucher could not be located so I paid with a credit card. I contacted Groupon and provided with the details and asked for a refund and they never responded. I was forced to contact my bank i filed for a charge back but the dispute was closed in favor of Groupon because they submitted fraudulent information and have the audacity of saying that I didn't purchased the voucher and that was on my account but didn't refund me despite the fact that they know that i didn't get the services. Groupon said that as for grupon policy I have to contact them first before filling for a dispute and that I didn't contact them which is a lied; I did contact them. I contact Groupon again by chat and wasted over an hour again trying to resolved the issue but I was meet with countless excuses and was not provided with a refund.. Excuses and more excuses to steal my money.Groupon is an exploitative business..lots of bad businesses with great reviews ..lots of shady business too.I want to be compensate for the distress and waste of time this has caused me.Will not recommend.
Business Response
Date: 05/19/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I sincerely apologize for the inconvenience and frustration this situation has caused you. Please know that it is never our intention for you to feel disappointed or distressed, and your feedback is important to us.

After reviewing our records, we were unable to locate any purchases associated with the email address ****************************** To assist you further, I have sent you a direct email requesting additional information about your voucher. This information is crucial for us to accurately locate and review your order. Once we have this information, we can proceed to review and address your concerns properly.

I kindly ask you to respond to that email at your earliest convenience, so we can ensure this matter is resolved to your satisfaction. We appreciate your patience and cooperation as we work towards finding a solution.

Thank you for bringing this to our attention and for giving us the opportunity to address your concerns.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/20/2025

Complaint: 23342798

I am rejecting this response because:
Grupon is proving to be the fraud they are. The same when I submitted my complaint to Better Business Bureau, I reached out to Grupon and explained the situation demanding a refund the representative located the electronic voucher that I purchased using an account linked to the following email address: *************************** The representative said that a refund could not be issued because I filed a dispute with my bank for which I explained that the bank closed the dispute in favor of ******* because ******* submitted false information saying that a refund was not possible because I needed to contact grunion first before filling a charge back with bank..grupon lied: I did contacted them and later filed a charge back to bank because they failed to address the issue.
I also reached out by email again explaining that I could not access that account and requested a refund and was meet with more excuses; I was provided with the voucher and instructions to the voucher from my account which is not what I want at this point.

Now grunion is answering my BBB complain by saying that they don't recognize the email linked to my BBB account..they should focus on my name, the email address linked to the purchase which is : *************************** the fact that I expect about an hour chatting to their representative and the issue was properly documented, and that I provided bank details about this purchase, etc.

Why I have not received a refund despite rgrupon representative documenting my complain under the right email address?

Grunion is keeping my money for services that grunion or/and a business has not provided.

Sincerely,

******* *****
Business Response
Date: 05/25/2025
Hi *******,

Thank you for reaching out and providing the email address associated with the purchase. I understand how important it is for you to resolve this matter promptly, and I appreciate your patience as we work through this issue together.

It appears that the voucher you're inquiring about is linked to a different account. To ensure we comply with Data Protection regulations and assist you efficiently, I kindly ask you to provide some additional information. Could you please confirm the following details?

1. Your full name
2. A purchase made on Groupon in the last 12 months
3. The payment method you used for that purchase (if you paid by credit card, please provide the last 4 digits of that card)

Once I have this information, I will thoroughly review the situation and follow up with a resolution as quickly as possible.

Thank you for your understanding and cooperation. I am here to help with any other concerns you might have.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited Groupons web site and a pop up displayed on screen that stated enter your email to save an extra 15% towards your first purchase. When I did this, and went to check out my cart said items in cart are not eligible for promotions. I was duped by Groupon to input my email data to get spammed daily with useless marketing information that I cant even use towards savings. I would like Groupon to offer me 15% off what was stated towards my first purchase. I was attempting to purchase a Groupon from ********** ********** ************.
Business Response
Date: 05/19/2025
Hi *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I truly understand how frustrating it must be to expect a discount and not be able to apply it as anticipated. I apologize for any inconvenience this has caused you.

I noticed that you have reached out to BBB directly without first contacting our customer support team. Our customer support team is available 24/7 and is well-equipped to resolve all issues. You can contact them anytime using the following link: ******************************************.

I understand that you were hoping to use a 15% discount on your purchase. Unfortunately, the particular deal you mentioned for ********** in **********, ************, isnt eligible for promotions. We strive to present all the relevant details and restrictions on the deal page before you complete a purchase so that you have all the necessary information.

I recommend reviewing the deal or purchase page closely to ensure that the offer is eligible for promo codes, and please attempt purchasing again. If you encounter any further issues or need assistance, please don't hesitate to reach out.

Thank you for your understanding and patience. We value your trust and hope to provide you with a positive experience in the future.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/20/2025

Complaint: 23338847

I am rejecting this response because: they did not address my request to delete my account and data.

Sincerely,

******* *******
Business Response
Date: 05/25/2025
Hi *******,

Thank you for reaching out regarding your account and data. I completely understand the importance of managing your personal information and your request for deletion.

Upon reviewing our records, I discovered that there is no Groupon account associated with the email address ******************** This email address is only linked to our promotional emails. Furthermore, I noticed that you have already unsubscribed from these promotional emails on 05/19/2025, ensuring you will not receive further communication from us.

If there are any additional concerns or other accounts that you may need assistance with, please let me know. I am here to help and ensure your peace of mind.

Thank you for your understanding, and if you have any more questions or need further assistance, feel free to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ****** Land purchased a carpet cleaning coupon through Groupon to come out and clean five rooms of carpet for a discount price of twenty eight dollars , which they advertise for at eighty percent off original price of having my carpet cleaned. I was given a voucher an a number to call to set up the appointment. #************. I called the number an a appointment was made on 5/9/25 between 4-6pm. On the day of the appointment a cleaning tectnician came out took measurement of each room to be cleaned and said that it would be an additional $260.00 dollars over what I paid for in the coupon. The associate from the cleaning company by the name of ***** called me to try to negotiate a lower price I refuse. I contacted Groupon and explain what happen by text messaging and they said the company told them work was completed when no work was done at my resident
Business Response
Date: 05/19/2025
Hi ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I'm truly sorry to hear about the inconvenience you faced with the carpet cleaning service.

Upon thoroughly reviewing your case, I see that our team promptly reached out to the merchant to address your concerns. The merchant has conveyed to us that the full service related to your voucher has been completed. Unfortunately, because they have confirmed that the service was rendered, we are currently unable to process a refund for your purchase.

I understand this is not the resolution you were hoping for, and it's important to us that you feel supported. If you have any further concerns or require clarification, I recommend contacting the merchant directly at ************** to discuss this matter in more detail.

We appreciate your patience and understanding in this situation. Please feel free to reach out to us if there's anything else we can assist you with.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/21/2025

Complaint: 23338343

I am rejecting this response because:
I am rejecting this response: these are some of the pics of the areas that needed to be cleaned in 5 rooms but no cleaning was done. I called the merchant who said I would receive a refund. But when I called Groupon they were told the work was completed even though no work was done because I refused to pay an additional charge of $260 on top of what I already paid Groupon.

Sincerely,

****** Land
Business Response
Date: 05/25/2025
Hi ******,

Thank you for reaching out and sharing your concerns with us. I genuinely understand how frustrating and disappointing it must be to feel that the service you expected was not met. I sincerely apologize for any inconvenience this has caused.

We have thoroughly examined your request and reached out to the merchant for their input. According to their records, they confirmed that the full service was provided. Unfortunately, based on this confirmation, we are unable to process a refund at this time.

As a gesture of goodwill for the inconvenience, I have added $5 in Groupon Bucks to your account. These Bucks are available to use right away and can be applied to any eligible deal on our site until they expire in **************************************************************************************** this matter.

If you have any further concerns or require more clarification, I recommend contacting the merchant directly at **************. They might be able to provide more specific details or address any additional questions you might have.

Thank you for your understanding and for giving us the opportunity to assist you. If there's anything else we can do to support you, please don't hesitate to reach out.

Regards,

******* *********
Manager
Groupon Customer Support
Customer Answer
Date: 05/27/2025

Complaint: 23338343

I am rejecting this response because:
The merchant has repeatedly say one thing on the phone to me and tell a different story to you no work was done at my residence because I refused to pay the additional ****** dollars to do any cleaning so someone is not telling the truth. So now the merchant is put on notice and they will not be able to pull that scam with other future customers.
Sincerely,

****** Land
Initial Complaint
Date:05/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have purchased Groupon services in the guest checkout mode. My doctor said I can not take that service. I am looking for returning it and get Groupon bucks. Unfortunately I purchased using guest account, they dont have any customer service support. Tried to find phone number or thru chat support, cant able to reach customer support. It is very ugly that their customer support is unreachable.
Business Response
Date: 05/19/2025
Hi Krishna,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I hope this message finds you well. I apologize for the inconvenience and frustration you've experienced while trying to reach our customer support. We understand how important it is to resolve this matter, and I appreciate your patience.

I'm sorry to hear about the situation with your recent Groupon purchase. It's certainly understandable to want a resolution given your doctor's advice. We regret any distress this has caused and are here to assist you.

While we currently do not offer phone support, we are fully committed to providing you with assistance 24/7 through our chat or email support. For your convenience, you can reach our customer support team through the following link: (******************************************).

Upon reviewing our records, we couldn't locate any recent purchase associated with the email address ******************** To help us further, could you please provide the order number or voucher code related to your purchase? This information will enable us to thoroughly examine your request and provide a resolution promptly.

Thank you for your understanding and cooperation. We look forward to resolving this for you.

Regards,

******* *********
Manager
Groupon Customer Support
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Feb 20, 2025 I purchased a Groupon for ************ thru an email that groupon sent me advertising the services. After purchasing I was told by the merchant in an email that they do not service my area and to request a refund thru groupon which I immediately did. After back and forth, groupon agreed to refund. I waited and got nothing, so contacted them again and was told due to technical issues they were having problems issuing the refund and to start s dispute with my bank, which I did and it was sent to Groupon on April 24, 2025. Since I have been told repeatedly that since I filed a dispute, which they advised me to do, now they can't process they refund until the dispute is canceled. Why would I trust to cancel the dispute when I've been deceived by this company every step of the way.
Business Response
Date: 05/21/2025
Hi ********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.

Regarding your complaint: We sincerely apologize for the inconvenience and frustration this situation has caused.

Upon reviewing your case in detail, we can confirm that our team attempted to process a refund to your original form of payment on April 14, 2025. Unfortunately, on the same day, a chargeback/dispute was initiated for this transaction. Due to this, the refund attempt was automatically declined by the payment processor, as the dispute process takes precedence.

We understand that the chargeback was initiated based on our prior guidance, and we apologize for the confusion and any miscommunication that may have contributed to the current situation.

To proceed, there are two possible options:

- Close the dispute with your financial institution Once the dispute is officially closed, please provide us with a closure confirmation letter or document from your bank so we can promptly reprocess your refund.

- Continue working with your financial institution You may choose to let your bank handle the chargeback process and issue the refund directly if approved.

We truly regret the inconvenience and assure you we are committed to resolving this matter as quickly as possible. If you choose to provide the dispute closure letter, please send it to us directly through this email thread, and we will take immediate action to issue your refund. Please confirm your preferred option.

Thank you again for your understanding and cooperation. Please dont hesitate to contact us with any further questions or concerns.

Regards,

****** *.
Manager
Groupon Customer Support
Customer Answer
Date: 05/22/2025

Complaint: 23337671

I am rejecting this response because:
Your company has lied to me repeatedly, in writing, stating that you have already responded to the dispute, that your company told me to initiate, and that my bank has my money, which is completely false.
You can easily resolve the dispute by actually responding to it, which is how most reputable company's handle their business.
So for this reason, I will not drop the dispute because I do not trust your company to return my money.
Counter offer: Respond to the dispute and return my money.

Sincerely,

******** ******
Initial Complaint
Date:05/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/17/25, I attempted to purchase tickets to a theme park via Groupons website. My card was charged for approximately $512 dollars. Due to a keying error of my email address, I have yet to receive my purchase. Apparently the only way Groupon can deliver tickets is via email. When I was finally able to contact regarding this issue, which was very hard to do by the way as they have no available customer service for their actual customers where you can speak to someone on the phone. When I figured out how to email them about my concern, they basically told me that there was nothing they could do as they somehow could not forward those tickets to my correct email. They then wanted to make it loud and clear that all sales are finals and there are no refunds. When I explained I was not looking for a refund (at that time) I just wanted my purchase, they flat out refused . They tried to give me instructions on how to get the tickets which is impossible as it went to the wrong email address and this was explained to them. In the end they still did not resolve this situation for me and to this day they still have those tickets and they confirmed this. I disputed this charge through my bank and Groupon refused to refund my money knowing I do not have those tickets. So they hide behind all sales are final and no refunds and this essentially gives them the right to steal peoples money with no recourse. I am out of $512 due to a possible keying error and the company is proudly boasting they dont offer refunds. I checked reviews on them after the fact to discover hundred if not thousands of customers have experienced the same issue. This is very, very bad business and a horrible business model. I would like my money back or a store credit as I have never received the purchase. They have possession of the tickets and no one there was willing to help me get what I paid for.
Business Response
Date: 05/20/2025
Hello Kenya,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I apologize for any trouble you encountered while trying to seek assistance with your order issue with our team.

I see that you had made the purchase as a guest and provided a different email address to receive your tickets, which looks like an incorrect email as you made a typo.

I've successfully updated your Groupon account email address to **************************.

To access your purchase, please log in using ************************** and the corresponding password.

Once you're logged in, go to My Groupons (or My Purchases on the mobile app), and you'll find your voucher there.

If you need help with anything else, please do let e know.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:05/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a sightseeing pass through Groupon that was advertised as including three attractions: *********************, *******, and The Ride. The main reason I purchased this deal was for One World Observatorythe other attractions were secondary.I used the pass for RiseNYC and The Ride without issue. However, when I arrived at *********************, I was denied entry. The staff informed me my pass was invalid. I contacted the ************************ directly, and they confirmed that Groupon had sold me a 2-attraction pass, not the 3-attraction pass that was advertised and expected.This was deeply embarrassing and frustrating, completely disrupted my itinerary, and caused significant stress during a carefully planned trip.I contacted Groupon and explained the issue in detail. After a delay, they responded by offering $75 in Groupon Bucks (store credit). This is not an acceptable resolution, as I did not receive the product I paid for. Store credit does not compensate for the failed experience, disruption, and missed opportunity.I have since followed up requesting a full refund to my original payment method, which is what I am still seeking. Groupon has not addressed the issue appropriately, and the experience has been unnecessarily prolonged and stressful.I am requesting the BBB's assistance in securing a full refund for a misrepresented product that failed to deliver the key service it promised.
Business Response
Date: 05/17/2025
Hello Shreya,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: I sincerely apologize for the frustration and disruption this experience caused during your trip. I understand how important it was for you to visit ********************* and how disappointing it must have been to encounter difficulties at that point in your itinerary.

As soon as your issue was brought to our attention, our team escalated the matter and worked directly with the Sightseeing Pass provider to investigate what went wrong. The merchant confirmed that your pass was valid for three attractions, including *********************, but acknowledged there was a misunderstanding on their end which unfortunately prevented you from redeeming that final portion of your pass.

Based on this, the merchant approved a partial refund for the unused portion of your pass, which we have issued to your Groupon account. While we understand your request for a full refund, it is important to note that two of the three attractions included in the pass were successfully redeemed and used, and as such, we are unable to refund the full purchase amount.

We genuinely regret the inconvenience this situation caused and appreciate your feedback, which weve shared with the merchant to help prevent similar issues in the future.

Please dont hesitate to reach out if you have any further questions or need assistance with anything else.

Regards,

Harish
Manager
Groupon Customer Support
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just made a reservation on Groupons website with my address in the filter hoping to find a resort that is close by. They advertised a few within ***************** and one in ****** that looked like it may be closer. I wend ahead and submitted the order thinking it was in *********************. Only upon reviewing the purchase the next day, did I realize that it was in another country. I have reached out to them and have been given the run around and saying the listing was non refundable. No where on the listing did it say non refundable for the listing I chose. The booking was over $1400. That is a lot of money to penalize someone after canceling under 24 hours away. Let alone the booking is in an entirely different country. This is completely unacceptable and needs to be resolved.
Business Response
Date: 05/17/2025
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.

Regarding your complaint: Im truly sorry to hear about the confusion and frustration surrounding your recent reservation.

I understand how important it is to have clarity when booking travel, especially for something as significant as a $1400 reservation. While I can confirm that the booking was completed successfully and the deal terms were accepted at checkout, I do want to clarify a few key points.

The offer page for the hotel you selected clearly states the property's location right below the deal title. Additionally, once dates are selected, the cancellation policy is displayed before the booking is finalized. For your specific dates, the page indicated:

This rate is not fully refundable. Cancellations or changes made after purchase date and time are subject to a 100% Cost of Stay penalty.

That said, I absolutely understand how easy it is to miss certain details in a moment, especially with the urgency of securing a good deal.

As a next step, Ive escalated your case internally so our team can reach out to *******, our hotel booking partner, to see if any exceptions may be possible in this case. While we cannot guarantee an outcomesince these terms are governed by the contract between ******* and the propertywe will do our best to advocate on your behalf and keep you updated.

Thank you for your patience while we look into this, and please let me know if you have any additional information or questions in the meantime.

Regards,

Harish
Manager
Groupon Customer Support

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