ComplaintsforThe Huntington National Bank

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Initial Complaint
07/08/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 6/20/2024 I received an alert that my account was charged a $25.00 Fee. I called the bank immediately who acknowledged the fee and stated my checking account was changed. Changed without ANY consent from myself. I ended up having to wait several days until a manager came in to reverse the fraudulent charge.
It is now 7/8/2024, I have requested in writing multiple times a detailed log of who and when this employee not only accessed but changed by account without my permission as this is a risk of identity fraud . I requested it first from the customer advocate Mrs. ******** She then passed me off to a Mrs. ******** who continues to not only ignore my concerns but also has delayed divulging ANY information into their employees accessing accounts without reason while also changing them without customer consent. She continues to state "Your concern remains under review"...
Meanwhile I already received an email from ******************* legitimately stating my account was changed to a different type and that she could not find a single signature of mine, anywhere--Well, that would be because I didn't authorize it...
So here we can see the game that is being played--Under review for an event that occurred 18 days ago in which a customer advocate already stated the issue. Common sense tells you they know exactly what took place and now are trying to cover it up or they hope I just go away ...I will not play anymore games.
I am actually in process of having Huntington served for this lack and delay is a very concerning and dangerous scenario. I would strongly encourage anyone else who is dealing with this abuse reach out the ************************************ as this is unacceptable. We pay their bills and do not have to put up with this. I will upload the emails here in the near future
Business response
07/08/2024
The Huntington National Bank
Customer Advocacy Team- ******
PO Box 1558
******************
July 8, 2024
Better Business Bureau
***************
*****************
Re: BBB Case #: 21957245
Huntington Case #: 01678933
Dear ***************************************:
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the
complaint you forwarded to us regarding *****************, which we received on July 8, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that we
will contact ***************** promptly to acknowledge the complaint, and upon completion of our review, will
provide our response directly to ***************** by telephone and/or written communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Response Team
**********************
Customer response
07/08/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21957245

I am rejecting this response because:
Please see Attached emails. No resolution has taken place. 18 days and yet Hunting continues to find reasons to hide the information pertaining to my information being breached, accessed and changed by their staff without my permission. This is one bug cover up and I want all current and potential customers to find out about how they are at risk.
Initial Complaint
07/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
3 weeks ago I deposited a check I got from my school. I put it in the atm. This bank has held my check and not let it go. I got a letter telling me my funds have been released and able to be used. And I still havent been able to use any of my money! Every time I call they say it will be released in 7 days. And its never released I even went into the bank and the said back office is holding onto it! On top of that each rep told me its released then say no its not wait 7 days. Its been a month and I dont have my money. Please release my money
Business response
07/08/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216

July 8, 2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re:BBB Case #: 21952283
     Huntington Case #: 01683490

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *******************************, which we received on July 8, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Initial Complaint
07/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They are reporting false info to my credit bureaus. I have been making payments on this account consistently for years and they are reporting that I have not been making payments to the credit bureaus. This needs to be taken off.
Business response
07/08/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
******************
July 8, 2024
BETTER BUSINESS BUREAU
**************
*****************
Re: BBB Case #: ********
Huntington Case #: ********
Dear ***************************************,
Thank you for contacting The Huntington National Bank (Huntington). We are writing in response
to the complaint you forwarded to us regarding *********************, which we received on
July 8, 2024, for review.
Please accept this correspondence as our confirmation that we have received the expressed concerns
forwarded by your office. We thank you for making us aware of this matter. Please be assured that
we will contact our customer promptly to acknowledge the complaint, and upon completion of our
review, will provide our response directly to our customer by telephone and/or written
communication.
If you have any questions, or need further assistance, youre welcome to contact us at your first
convenience.
Sincerely,
The Customer Advocacy Team
**********************
Initial Complaint
07/04/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I went to the *** machine I have been a new customer with them for only one week. The *** machine took my money and took my card. It was $1000 cash. They are dragging their feet and giving me excuses to dispute the transaction and give me my money back. I am without money, and they took all of my money.
Business response
07/08/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O.Box 1558
********,**** 43216

July 8, 2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re:BBB Case #: 21941680
     Huntington Case #: 01683370

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *****************************, which we received on July 8, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Customer response
07/08/2024
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 21941680

I am rejecting this response because: no longer needed

Regards,

*****************************
Customer response
07/08/2024
Please close out the case I have already spoke with them About this and they are working on it. If this is not solved within 10 days, I will reach back.
Initial Complaint
07/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Progressive insurance and I called June 7th for a letter of guarantee due to a total loss for a hail storm and the rep did not file the paper work like she stated I do not feel I should pay the interest for ****** that would have been paid had she done her job with out us called back numerous times so the letter of guarantee was not done until June 25th
Business response
07/05/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

July 5,2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re: BBB Case #: 21928081
      Huntington Case #: 01679759

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *******************************, which we received on July 2, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact ******************************* promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to ******************************* by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Initial Complaint
07/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
6/20/2024 I notified Huntington of a SCAM that had happened via their ZELLE use on thier huntington APP.I received a letter today stating their is nothing more than can do that the money was sent.However they did not ask me for any additional information.I did not receive any goods, it was a FB marketplace scam, and Huntington did not verify anything on the other end to verifiy the recipient information did or did not match up correctly per our conversations.Now says I am out the 250$.I can not get ahold of anyone at *****.
Business response
07/05/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

July 5, 2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re:BBB Case #: 21927187
     Huntington Case #: 01679684

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************,which we received on July 20, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact *********************** promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to *********************** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************

Customer response
07/15/2024
I believe the letter that Huntington is referring to is the letter that I got that states that they resolved the issue and were not going to do anything further. Which meant they had no further help with me, resolving the fraud investigation, researching and supporting their companion partnership with *****. Or backing any or asking for any of the communication I had with the fraud purchase texting, etc. and Im asking for the same fraud prevention protection that they offer on my regular bank account since it was a fraudulent transaction that happened via my checking account and I believe that Ive already gotten the letter and communication the referring to which is what prompted this BBB complaint is not resolved on my end
Initial Complaint
07/01/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am an employee at the *********************, and I was told that I would receive a $400 bonus when I signed up for the checking account connected to that offer. I did not get the $400 and it has been 6 months. I was told that the employee did not put in a code that I needed upon opening the checking account. My question is how am I not eligible due to the banks error? I left the day of opening the account, told by the employee that I would get the perk in 3 months. I have qualified according to the advertisement on the Huntington website with the perks checking. I am a cancer patient and expect to get what was promised to me.
Business response
07/01/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

July 1, 2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re:BBB Case #: 21926233
     Huntington Case #: 01679488

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *********************,which we received on July 1, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Initial Complaint
06/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to the *** 06/26/2024 right after work and it was raining pretty bad. I went to make a deposit of ****** which I always make large deposits and the atm glitched and only deposited 2.00. I called and filed a dispute this is the second time this has happen to me. Today 06/27/2024 my account is being closed for at risk. Are you kidding me ? I make deposits to this account all the time. Not only that, that deposit was for my car note so now my car note will be late. I want my money back now this is so foul to treat a customer and disrespectful to just close my account over a dispute. I WANT MY MONEY BACK ASAP!!! This is crazy. This company is basically saying you cannot file 2 disputes and youre a liar. I want my money and thats it.
Business response
06/28/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

June 28, 2024

BETTER BUSINESS BUREAU
1169 **********
******** OH 43215

Re:BBB Case #: 21913668
     Huntington Case #: 01677501

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***************************, which we received on June 28, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Initial Complaint
06/27/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I RECENTLY MADE PURCHASES ONLINE AND USE MY DEBIT CAIRD AND EVERYTHING WENT THROUGH WITH TRANSACTIONS IN ADDITION, A COUPLE WEEKS LATER HUNTINGTON COME CHARGING ME $49 DUE TO OVERDRAFTS. ALL MY PAIYMENTS WENT THROUGH AND SENSE I BEING WITH THIS BANK IN ADDITION, I BEING HAVING THIS PROBLEM AND WAS NEVER NOTIFTY ABOUT ANYTHING
Business response
06/28/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

June 28, 2024

BETTER BUSINESS BUREAU
1169 **********
******** OH 43215

Re:BBB Case #: 2191203
     Huntington Case #: 01676416

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding *******************************, which we received on June 28, 2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact our customer promptly to acknowledge the complaint, and upon completion of our review, will provide our response directly to our customer by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************
Initial Complaint
06/27/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My name is *************************, born 7/20/1999. I had a Huntington personal and business account. There was a phone call I made to business side and this was after being in accident and having brain damage and that phone call ended with me saying I wont give you my social you might be a thief.
This was obviously paranoia and completely disregard of respect to Huntington. I have a doctors note showing at that time I had brain damage from car accident. My account was closed for supposed fraud. But the account became inaccessible the very hour after that call so I believed I was closed for using curse words and I called them to ask why I cant access it and they confirmed it was that.
On 6/26/2024 I went to Huntington bank in ******************, 8756 Yosemite, I talked to banker trying to open a savings account with purpose of depositing a $48K injury settlement check from usaa drawn from Banknof America, with also an explanation of my behavior as I knew my account was closed for being mean to customer service representative on business side.
The banker understood and proceeded to try create an account. He told me you already have a profile but theres a note from customer service team no new accounts and then he mentioned the reason is fraud. I was never told I was getting my account closed because of fraud when it was closed I was told it was because of my behavior towards the rep which can be explained.
I would really like to have a Huntington savings account and the note of no new accounts fixed as I wasnt a fraud risk I was just an upset 24 year old who now has to deal with seizures from car accident (I was born with 0 health issues) so I was obviously upset and I dont even know why I created a business banking you may have had promotion going on but I have my main business bank at ***** so the only thing Id ever apply for is savings accounts and credit cards.
Thanks for taking time read this,***********************
Business response
06/28/2024
The Huntington National Bank
Customer Advocacy Team ******
P.O. Box 1558
********, **** 43216

June 28,2024

BETTER BUSINESS BUREAU
***************
******** OH 43215

Re: BBB Case #: 21909746
      Huntington Case #: 01677330

Dear ***************************************:

Thank you for contacting The Huntington National Bank (Huntington). We are writing in response to the complaint you forwarded to us regarding ***********************, which we received on June 27,2024, for review.

Please accept this correspondence as our confirmation that we have received the expressed concerns forwarded by your office. We thank you for making us aware of this matter. Please be assured that we will contact *********************** promptly to acknowledge the complaint, and upon completion of our review,will provide our response directly to *********************** by telephone and/or written communication.

If you have any questions, or need further assistance, youre welcome to contact us at your first convenience.

Sincerely,

The Customer Advocacy Team
**********************

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