Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Main Street Renewal LLC

  5001 Plaza on the Lk Ste 201 Austin, TX 78746-1070

• 

  Main Street Renewal, LLC

  5050 Poplar Ave STE 1430 Memphis, TN 38157-1430

• 

  Main Street Renewal LLC

  1103 Schrock Rd Ste 103 Columbus, OH 43229-1179

• 

  Main Street Renewal LLC

  13250 N 56th St STE 204 Temple Terrace, FL 33617-1167

• 

  Main Street Renewal, LLC

  5800 Foxridge Dr Mission, KS 66202-2347

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of our Mainstreet managed property on Feb 28, recvd a letter in the mail detailing the $800 that was being withheld from our $1800 security deposit and a notification that a check was mailed March 20th. Here it is April 6th and no check has been received. We've called several times to inquiry about both placing a stop payment on the check and re-issuing a new check and verification that the original check was ever sent. Every single representative we spoke with was of no assistance and when we requested to speak to a supervisor we were placed on hold and "disconnected!" It would be an understatement to say we're disappointed in our experiences with ************************** post move out. It truly appears that's they're running some type of scheme to either delay security deposit checks or not send them at all. I would like to know when we can expect the $1052 refund of security deposit to the new address provided in ************, ** and I hope that they stop playing with people in regards to customer service and monies due.

  Business Response

  Date: 04/14/2023

  The business has been in contact with the consumer egarding the security deposit refund.  The business has addressed the complaint and believes the issue is fully resolved. 

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************************

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to express my deep dissatisfaction with the living conditions I have experienced as a tenant of Mainstreet Renewal. As a 100% medically disabled veteran, my living situation has been further complicated by the inadequate response of Mainstreet Renewal to my maintenance requests.Over the course of my tenancy, I have faced numerous challenges that have significantly impacted my quality of life. For example, I went without a fridge for three months, which made it extremely difficult to keep my food fresh and safe to eat. Additionally, my service dog and I were exposed to poison ivy due to Mainstreet Renewal's failure to properly maintain the property before my arrival and even ignored my complaints that were well within the time period. Furthermore, I have experienced multiple flooding incidents in my backyard, basement, and gutters, which have caused property damage that could have been prevented. The costs associated with these damages have totaled hundreds of dollars, including losses in groceries and other essentials.Despite submitting maintenance requests in a timely manner, Mainstreet Renewal has failed to respond in a timely manner, and in some cases, failed to address the issues altogether. The delays in maintenance response have exacerbated my already challenging living situation and caused me undue stress and frustration.As a disabled veteran, I deserve to live in a safe and comfortable environment that supports my medical needs. However, Mainstreet Renewal has failed to uphold their responsibility to provide adequate living conditions and responsive maintenance services.I urge the Better Business Bureau to investigate this matter and hold Mainstreet Renewal accountable for their negligent behavior. Thank you for your attention to this matter.I have video evidence BBB website website is not allowing me to attach. Please provide a link or email I can send these too!Sincerely,*************************

  Business Response

  Date: 04/14/2023

  The business regrets the resident had a poor experience.  The business has reviewed the complaint and confirms the work orders were addressed.  The business disputes the positions and allegations stated by the consumer in the complaint. 

  Customer Answer

  Date: 04/21/2023

  Complaint: 19899596
  
  I am rejecting this response because:
  
  Regards,
  
  *************************

  Business Response

  Date: 04/27/2023

  The business regrets the resident had a poor experience.  The business has reviewed the complaint and confirms the work orders were addressed.  The business disputes the positions and allegations stated by the consumer in the complaint. 

  Business Response

  Date: 05/08/2023

  The business had responded to the complaint and does not have additional informaition to address at this time. 

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a history of hazardous living conditions from sewage coming up through the drains of the bathtub the kitchen sink I was left 6 days without working facilities in November of 22 same issues with sewage and back flow in May, July and August of 22 no concession was applied to the account as it was deemed not suitable for the inconvenience. The most recent was a maintenance request was submitted on 3/18 for refrigerator going out I was left without a working refrigerator for over 3 weeks 4 missed days of work without pay for scheduled maintenance that no one showed up for. All of these incidents have put the company in direct violation of the lease agreement. They are very unhelpful and do not wish to take responsibility for their actions. I have sent several emails to the *** CEO as well as area managers with no response regarding current situation as well as I asked about my renters insurance policy to make a claim for all lost groceries in the refrigerator at the time it went out I was provided a policy number that I was advised once I contacted the company was non existent. Im frustrated and to my **** and and still expected to pay full months rent

  Business Response

  Date: 04/14/2023

  A Resident Support Specialist is reviewing this matter and the business requests additional time for the review to be completed. 

  Customer Answer

  Date: 04/21/2023

  Complaint: 19903628
  
  I am rejecting this response because: There is no prompt response time. Resident support care can not resolve the issue at hand as it needs to escalated and resolved in a timely manner. This has become redundant and borderline ridiculous as these reoccurring issues never seem to be suitable for the inconveniences I have been forced to suffer through. I was forced to live in a biohazard situation due to f**** coining through every drain in my home. I was left with out working appliances that the lease agreement clearly states the company will provide working appliances while renting. 
  
  Regards,
  
  ***************************

  Business Response

  Date: 05/03/2023

  The business has reviewed the complaint and confirms the repair issues have been resolved and the other concerns identified in the complaint have been addressed.  The business encourages the resident to contact the Resident Support Specialist should additional assistance be needed. 

  Customer Answer

  Date: 05/03/2023

  Complaint: 19903628
  
  I am rejecting this response because: what was paid out during the time of loss has not been compensated the amount that was paid out totaled ******* which caused me to be behind in other bills. I asked for the full compensation to be paid back after sending bank statements as well as asking for a copy of the renters insurance validation which the company is refusing to send. The total of renters insurance paid totals ****** for policy that Ive been advised is non existent. Once all is taken care of at that time the issue will be resolved 
  
  Regards,
  
  ***************************

  Business Response

  Date: 05/16/2023

  The business has processed the residents complaint and communicated with the resident about the reimbursement amount.  This complaint has been escalated again for additional review and the business requests additional time for this review to be completed.  

  Customer Answer

  Date: 05/16/2023

  Complaint: 19903628
  
  I am rejecting this response because: I have asked for the full amount to be credited as well as a renters policy to be sent to me from first original dates however I was given a policy for the first 30 days of move in and then again active on 5/5/23. Which is $17.17 for 36 months. The company has failed to provide sufficient documentation to prove the policy has been valid the whole 36 months. There is still a balance remaining on the account that was apart of the original amount credited that they placed incorrectly and have failed to correct 
  
  Regards,
  
  ***************************

  Business Response

  Date: 05/30/2023

  The business reviewed the escalation and determined the credit request was processed appropriately and no further action is justified at this time.  

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are renting a home from the business Main Street renewal in ********** and weve lived there since January. On February 20th our plumbing went out. our shower would not drain, our toilet was leaking and sewage was coming up out of the bathtub. They scheduled an appointment for us on 2/22 but no one showed up. I tried to reschedule an appointment and could not get one until 2/27. It was unliveable conditions and at this point they had exceeded the required limit of days. The plumber came to our house on 2/27 and inspected the home. He put in a bid with the company and was not able to fix it until the bid was approved. We waited to hear a follow up and received none. I called and emailed several times and never found anyone to actually follow through and help me. Just employees saying that they will contact the responsible party and let me know. On March 4th I contacted Main Street renewal again and they told me they approved the bid and that it was the plumber I was waiting on. I contacted the plumber and he told me that the company never approved his bid. I had to contact Main Street renewal two more times afterwards, they finally approved the bid and had the plumber come out on 3/7. It took 15 days in total for them to fix it. 2 and a half weeks later on March 31st our plumbing went out again. I submitted a maintenance request and called every single day from April 1st to April 4th and submitted multiple emails with no response. We continue to get no follow up just employees saying they will email the responsible party to get someone scheduled. There is sewage sitting in our tub, sewage water leaking from our toilet all over the floor, our kitchen sink is leaking all over our cabinet because no water will drain. We are concerned for major health violations in the home as well as mold and have told the company how urgent the situation is and still we cannot get anyone to come fix it in an urgent timeline. We have only been reimbursed $140 for the incident.

  Business Response

  Date: 04/14/2023

  The busines has reviewed the account and confirms a Resident Support Specialist is assigned to the property to address the issues. The business will continue to monitor and work the with resident until the issues are resolved.

  Customer Answer

  Date: 04/17/2023

  Complaint: 19903466
  
  I am rejecting this response because: I have heard from this specialist twice. Once by email, once by phone call and it has been one week since Ive heard from him. In the email he told me he was working on my case and was going to send a technician. When he called me a few days after he sent the email he did not even know what was wrong with my house or who I was, showing me that what he said in his email was not accurate, he was not working on my maintenance request. He told me on the phone again that he would be sending out a technician to fix the issue. It has been one week and I have still not heard from anyone, no technician or plumber has been assigned to my house and it has been 17 days now that my home has been unlivable.I have sent in my terms that again we would like to vacate and get our deposit back, be properly reimbursed for the accumulated 31 days that our plumbing has not been working, and I would like all of my rent money back for the month of April because I have not lived there for the entire month, I had to find my own accommodations since the company did not provide any for us, which they should have done since they are choosing to not respond to the issue in a timely manner. No one has responded to these terms. 
  
  Regards,
  
  ***********************

  Business Response

  Date: 04/26/2023

  The Resident Resolution Specialist has been in contact with the consumer and the issues discussed are currently under review. 

• Initial Complaint

  Date:04/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been w/o water to live for 10 days & counting. Filled out an urgent maintenance request 3/27 for a huge leak thats not visible-under foundation & main water line from the meter. Discovered problem after receiving water bill for over $1300. Call ********** to see whats going on-2 girls in their office inform me that this house has been receiving crazy large water bills for months (long before we ever moved in Feb) so there has been a problem for a long time (impossible for them not to know) no one ever addressed it. Instead they leased this home with no mention to there being a water issue. Allowed us to find out after the fact-getting hit with huge water bills & eventually live through a huge reno. The girls from ********** water then informed ** our next bill will be for over 220k gallons of water (1st full month) prob about $3000. A pool is 10k-14k gallons of water. Thats over 20 pools! Where is all the water?! Apparently under the ground & the foundation-so is our house going to sink in?! I have expressed how serious this is-emailed landlord as on lease-not one response. Called every number I can locate-same call center-was promised numerous times a manager would call me-no one has-they really seem to no want to actually talk to you. They like generic emails. Assign ticket to management group days later of urgent request. Call to schedule-told they dont do work in *******. Now have to call MSR & get reassigned. This is an urgent matter! Finally after 8 days of no water-living like were camping-someone comes out-were so excited-only to find its not a plumber at all-its a handy man that we met before at a previous house-clearly not qualified for this. Today-I receive an email-congratulations your ticket is complete.Not one thing has been addressed! Text ***** handling ticket-She wont talk to you.no response yet. Have no access to ticket on portal. Called-get in line for return call. 4 hours/nothin. Call again-have been on hold for over 2 hours. RUN

  Business Response

  Date: 04/11/2023

  The Resident Resolutions Team has been in contact with the resident to address the repair issues.  The business encourages the resident to contact their support specialist if assistance is needed. 

  Customer Answer

  Date: 04/14/2023

  Complaint: 19902402
  
  I am rejecting this response because:

  Company has not resolved the issue - it has been over 3 weeks - they have been acting as if they knew nothing about this problem with this house (a lie). No manager will contact me through phone to speed the process up despite having requested it several times. They will only respond through email hours or days later - dragging everything out and asking questions that have already been answered numerous times - again dragging it out. In the mean time - we can't use our water. Company does not care and has allowed this to drag out for weeks. So far a sub contractor (not a plumber) has only come to look. It still hasn't actually been located under the foundation and we still are living without water.  Sent the water bills to the company whose response is they want a normal bill before the leak and one after the leak before they will pay the bill or refund me for this obscene amount for water. I have informed them numerous times that this has been going on before we ever moved into the home in February - so I don't have a normal water bill - and a normal water bill after it's fixed - still hasn't been fixed! I am attaching correspondence between ********** water and Main Street Renewal and the owner of the home - showing how they've known about this problem long before they rented this home to us. ********** water is appalled that they rented this house to me in this condition fully aware that there was a massive water leak. Main Street Renewal and the owner had knowledge of this problem, had to pay huge water bills, the last one before the account was switched into my name for renting the house was as high as $4541! They never told us about this problem, they never fixed the problem before leasing. They knowingly leased this property out - causing financial strain to a new tenant to receive such crazy high water bills and then have acted as if they knew nothing of it, and forcing a new tenant to live through what will be huge renovations - according to the maintenance man - where all the lines will need to be replaced to the house.  Mean while - nothing has been corrected and we are still dealing with this huge problem and huge water bills. 
  
  Regards,
  
  *******************************

  Business Response

  Date: 04/21/2023

  The business has been in contact with the resident about the complaint.  An additiona point of escalation has been provided for the resident.  The buiness is reviewing with plumber to confirm repair scope and will be following up with the resident on next steps. 

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Main Street Renewal owns a house next door to me at *****************************************************************. My address is ****************************************************************. My Complaint is ***************************** leasing the house from Main Street Renewal put a fence up on my property. At its worst point it is 1 1/2 feet onto my property. I am requesting the fence me removed from my property at least 1 foot onto their property to allow for maintence as needed on the side of the fence facing my property. Attached is the survey from ******************** ******** *** showing the encroachmment. We asked ***************************** to move the fence three weeks ago and she did not. I also called Main Street Renewal last week at their Headquarters in ******, ** explaining the situation and was informed they would email their local office and have someone contact me. No one has contacted me.

  Business Response

  Date: 04/14/2023

  The business is reviewing the issues identified and the complaint and will be contacting the consumer to address the complaint. 

  Customer Answer

  Date: 04/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The response by the Company, Main Street Renewal states they will review the complaint and contact me.  The complaint will not be resolved until they agree to move the fence 1 foot unto their property.  That means the fence must be moved at least 2 1/2 feet towards and on their property.  Their response is a start but by no means a resolution yet.
  
  Regards,
  
  *******************

  Business Response

  Date: 04/19/2023

  The business spoke with the property owner regarding the fence.   THe business is working to schedule a fence vendor to ensure the fence is within the property boundaries.

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided they move the fence as requested.. However, the complaint cannot be resolved until they physically move the fence as I requested in the initial complaint.  Request BBB keep this complaint open until the fence is moved. Currently no date has been scheduled.
  
  Regards,
  
  *******************

  Customer Answer

  Date: 05/15/2023

  Complaint: 19898811
  
  I am rejecting this response because:

  I still have no scheduled date on when the fence will be removed off my property.  When a date is scheduled to remove the fence of my property and actually removed then I will accept.  Until then I reject Main Street Removal's resolution.  
  
  Regards,
  
  *******************

  Business Response

  Date: 05/15/2023

  Business is waiting for information from a fence vendor and requests additional time to respond to this mattter. 

  Customer Answer

  Date: 05/15/2023

  Complaint: 19898811
  
  I am rejecting this response because:

  The fence has not been moved off my property.

   

  *******************

  Business Response

  Date: 05/24/2023

  The business has been in contact with the homeowner regarding the plans for moving the fence. 

  Customer Answer

  Date: 05/24/2023

  Complaint: 19898811
  
  I am rejecting this response because: Rejected until the fence is actually moved. I have been contacted by Main Street Renewal and informed the fence is scheduled to be moved by a vendor in 1 1/2 - 2 weeks. Until the fence is moved in accordance with the Boundary Survey I cannot accept that the fence issue is resolved. Request I be notified of date and time the Vendor will be there to move the fence. This way we can assure that both parties agree to the proper movement of the fence placement in accordance with the Boundary Survey.
  
  
  Regards,
  
  *******************

  Business Response

  Date: 06/05/2023

  The fence has been moved to address the boundary issues and the business understands the issue is fully resolved. 

  Customer Answer

  Date: 06/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *******************

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My heat stopped working in my rental home in November 2022 (Request number ********) A maintenance company called and informed me to put it on emergency heat mode, when they came out they informed me that the house needed an new air compresser and that is also why my breakers keep popping. They then marked the issue resolved and made a new work order (********) and canceled it. I then reached out again December 21st 2022 when nothing had been done to be informed that they canceled it. They put in a new request (********) and the same company came out again and told them the same information, and they marked it complete and opened a new ticket (********) and marked that resolves without doing anything. On January 20th 2023, I again reached out and they made a new ticket (********) and have not taken any action on it at all. When I called in March 2023 and requested a call back, none was received, then I called back today on April 5th 2023 to wait on hold for 15 minutes and then be hung up on, then I called again and after 10 minutes someone answered and they said they reached out to **************** and they confirmed they were out and can fix the issue. I informed her that I made my lawyer aware and would be filing this report with BBB regarding this issue, and she provided me with an escalation ticket number (********) and I also put a new request in outlining this continual issue (********)

  Business Response

  Date: 04/14/2023

  The business reviewed the account and understands the **** issues have been repaired and the complaint is resolved.  The business encourages the resident to contact the Resident Support Specialist assigned to their property should additional asssitance be required. 

  Customer Answer

  Date: 04/14/2023

  Complaint: 19898358
  
  I am rejecting this response because:

  They did fix the **** however they have not compensated for the cost increase from using emergnacy heat and for the suffering due to this. I would like to keep this open until they resolve that as well. 

  
  Regards,
  
  *******************************

  Business Response

  Date: 04/19/2023

  An escalation is open and a Resident Resolution Speciliast will work with the resident to address their concerns. 

  Customer Answer

  Date: 04/19/2023

  Complaint: 19898358
  
  I am rejecting this response because: we are waiting for my ***** electric bill for them to provide reimbursement 
  
  Regards,
  
  *******************************

  Business Response

  Date: 04/27/2023

  The business will review the information and documentation provided by the resident upon receipt. 

  Customer Answer

  Date: 04/27/2023

  Complaint: 19898358
  
  I am rejecting this response because:
  

  We are waiting for reimbursement. 

   

  
  Regards,
  
  *******************************

  Business Response

  Date: 05/08/2023

  The review is currently pending and the business requests additional time to complete the review process.  A member of the Resident Resolutions team will be in touch regarding the review. 

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/28/2023, a maintenance man named **** responded to my request for maintenance services. There was a living room window that would not shut and as a result, the house stayed hot during the day and cold at night. He left for ********** according to a text he sent me then returned and fixed the window. The same maintenance order requested fixing the dishwasher. He didn't remember fixing the dishwasher - because apparently it was such a simple fix. The company has charged me $100 to fix their dishwasher and blames his (maintenance man) documentation. My account with them shows $100 charge from their maintenance department that was not only never explained to me, but the person who did the repair denies it. I've spent countless hours over the last few weeks trying to resolve this to no avail.

  Business Response

  Date: 04/13/2023

  The business has reviewed the complaint and has reached out to the consumer. The business believes that a solution was provided that resolves this complaint. The consumer is encouraged to reach out to their point of contact within the company if they have any questions or concerns. 

• Initial Complaint

  Date:04/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a home paid the security deposit & firsts months rent within 24 hours as requested. The home was rigged to pass the town inspection, ultimately I was unable to move into the home they are still holding my first month rent and my security. I have spoken with several people and sent over 100 emails no one ever responds to my email asking about the return of my money. The property address is ************. They are even threatening to have this affect my credit.

  Business Response

  Date: 04/13/2023

  The business has reviewed the complaint and has been in contact with the consumer. The business has requested an extension of voucher with the housing authority. The business is also investigating the lease issue mentioned in the complaint and will be in close contact with the consumer until the issue is resolved.

  Customer Answer

  Date: 04/14/2023

  Complaint: 19894128
  
  I am rejecting this response because:

  The issue has not been resolved. They are trying to make it seem as if they helped me with an extension when I sent my paperwork in on the 3/10/23 it should have been sent in immediately but they claim it was sent in on the 24th but that has yet to be proven. I still have not heard anything as my caseworker said the packet would be escalated. I am homeless and they are moving as if this is a normal situation.

  they are illegally withholding my security deposit for another house and I was told it was coded to a convince charge.
  
  Regards,
  
  ***********************

  Business Response

  Date: 04/25/2023

  The business received approval from the housing authority for the home pending a passing inspection. When this is completed the company will move forward with sending a lease as well as processing move in. The business will also be refunding the security deposit  which is being sent as a check to the address listed in the complaint. 

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am barely a new resident to Main Street renewal and it has been impossible to get in contact with the company. I signed my lease and paid the security deposit and have been trying to get in contact with someone from this company in regards to the home being cleaned as well as some damages that are in the home. There is a floorboard in the kitchen that is completely broken and removed from the floor, there is a hole in the wall in the laundry area, the a/c unit is enclosed inside a cage and has branches and weeds growing through it. The company has not taken any accountability for these issues in the home and every time I call I am not able to get in contact with anyone. After waiting to get someone on the phone for over 30 minutes the call is disconnected. I went to the resident office at the east point welcome all location and the woman that sits in the first office told me, even though I signed my lease and paid my deposit, I am not a resident until April 11th and she cannot help me with anything. She also told me she didnt have a phone number for the leasing team. I told her that does not make sense if she works for the company but doesnt have a phone number. I also told her the company has a 1 star rating and she told me that is not true. She can look and see this for herself. I am not happy and I am not officially a resident per her words. I see all of these complaints here for their lack of communication and will add to that as I stated. I will continue to update my complaints throughout my lease if I need to. These companies should not be able to service homes and treat tenants like they are slumlords. This is terrible.

  Business Response

  Date: 04/13/2023

  The business has reviewed the complaint and has been in contact with the consumer. The business has assigned these repair issues to a vendor, and the vendor will be in contact with the consumer for scheduling. 

  Customer Answer

  Date: 04/14/2023

  Complaint: 19893642
  
  I am rejecting this response because: *********** assigned vendors who never came out and no one has contacted me regarding the vendors or the maintenance. They make excuses about the vendors and have not addressed my issue with the A/C unit which is not working and is covered in weeds and branches. I have been consistently getting the run around and have not gotten any assistance with these matters. I have also found dog or cat fluids all throughout the garage that has not been cleaned or maintained. I am now concerned for the health of myself and my children and pet.
  
  Regards,
  
  *****************************

  Business Response

  Date: 04/25/2023

  The business has reviewed the response and has been in contact with the consumer. The business can see that the vendor is assigned to address the ** unit tomorrow. The business will continue to work on the other items that have not been addressed in the complaint.