Complaints

This profile includes complaints for Main Street Renewal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Main Street Renewal LLC has 32 locations, listed below.

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• 

  Main Street Renewal LLC

  5001 Plaza on the Lk Ste 201 Austin, TX 78746-1070

• 

  Main Street Renewal

  2740 Oak Ridge Ct Fort Myers, FL 33901-9371

• 

  Main Street Renewal

  2701 W Busch Blvd STE 118 Tampa, FL 33618-4577

• 

  Main Street Renewal, LLC

  561 Thorton Rd Lithia Springs, GA 30122

• 

  Main Street Renewal LLC

  801 NW Saint Mary Dr Blue Springs, MO 64014

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took possession of the rental property on 3/17/2023. We immediately noticed black mold in the basement. They took about a week for us to get someone out to fix it after arguing with the company repeatedly. Then, our heat went out when it was below 45 outside. Once again had to argue with the organization to see about getting it fixed and several days passed and got fixed. Now we have had a sewage backup and standing sewer water and f**** has been in the basement for 4 days now. Main Street has deemed it a non-emergency and this is an inhabitability issue. We cannot get anyone to give any answers or to push this to get a solution.

  Business Response

  Date: 04/13/2023

  The business has reviewed the complaint and has been in contact with consumer. The business will continue to work with the consumer to find a resolution. The business encourages the consumer to reach back out to their point of contact in the company to discuss options. 

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we have been waiting for 3 months for them to replace dishwasher and fence and it is not fixed yet

  Business Response

  Date: 04/13/2023

  The business has reviewed the complaint and has been in contact with the consumer. The part has been purchased, and the business will be monitoring this situation until it is delivered and installed. 

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a work order for my hot water heater March 23 and nobody has come yet to fix it, I called multiple times and emailed to get the same answer over and over again. Please take into consideration that I have a 5 year old son whom I cant bathe daily in a home I pay for all the amenities to provide for him. In addition to having to pay for suitable conditions for my son to reside in for the past 10 days, Im most certain I can expect a prorated credit applied to next months rent including the remaining days I have to reside elsewhere until the repairs have been completed.

  Business Response

  Date: 04/11/2023

  The company has reviewed the complaint and sees that the water heater was serviced and drained to clean from sediments. The technician replaced both heating elements and reset it back to normal operation. The technician confirmed that the water heater is working now, and the company believes that there no further issues at this time.

  Customer Answer

  Date: 04/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only if Im credited back the ************************************ the house because of the water heater not being fixed for that long period of time 
  
  Regards,
  
  Lekwanjalein Gray

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 27th water heater went out was told it would be fixed in 72hrs (3 days) Made over 30hrs worth of phone calls only to be completely blown off everytime took 15 days to replace!! I work as a mechanic so showering after work is rather essential. after being out of a home i had paid for for 15 days and missing 5 days of work to be at the house to meet vendors so that they could try to find someone to do it cheaper I filed for a credit to recieve my 15 days of rent back once again 20 hours worth of phone calls that provide no solution. finally almost 2 months after the travesty of dealing with these awful people they said we will credit you $180 credit which is nowhere near a fair settlement!! called back yet again this time to be told you get what you get so get over it!!! PATHETIC

  Business Response

  Date: 04/11/2023

  This complaint was responded to in consumer's previous complaint #********.

  Customer Answer

  Date: 04/11/2023

  Complaint: 19889502
  
  I am rejecting this response because: 

  Nothing was done!
  
  Regards,
  
  *****************************

  Business Response

  Date: 04/14/2023

  The business has reviewed the complaint and sees that this complaint was already addressed in this consumer's previous BBB complaint. The concession given was based on the companies policy and procedures. 

  Customer Answer

  Date: 04/17/2023

  Complaint: 19889502
  
  I am rejecting this response because:
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well we have called several times about our Air Conditioner not working. They send someone out to bandage it. And then the same issues resided. We noticed that our kitchen floor, living room floor, hall way, master bedroom, as well as another bedroom would squish up water as we walked in it. We have laminate through the entire house. After about the 3rd time of someone coming to fix the air conditioner until, the tech told us that the water was leaking from the broken unit. Basically the water would not drain from the unit as it was supposed to. It was instead filling up and then spilling out into our surfaces under the laminate flooring. It had gotten so bad because of the several times of them repairing, but not being fixed for real that the water had reached almost the entire house. As a result the flooring is cracked and breaking and there is still moisture under the floors. Per our request, they sent some experts who showed me that he saw moisture under almost the entire home floor and saw growing mold. He told me that they would need to pull all the flooring that was affected, let it dry to prevent mold growth and he left a device that would give us clean air. Well Main Street denied them to fix it meaning that out clean air filter was taken away and sent out another guy. He basically said the same thing and said that usually it would take them a bottle of days to approve it. We havent heard from anyone and we have plenty of other maintenance issues that have gone undone. They scheduled and rescheduled times that they would come out without notifying me. Making me miss work for them to not even show up. They need to fix the flooring problem and adjust the extra charges for them coming out and not fixing anything. This water and mold issue has been going on for months and I have children in the home. I also see new changes for more money requested from last months base rent and I paid that in full.

  Business Response

  Date: 04/12/2023

  The business has reviewed the complaint and has created an escalated work order. The vendor assigned to the work orders will be in contact with the consumer for scheduling. 

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:04/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into a home with Main Street Renewal at the end of December, under a promotion for half off of the 2nd months rent. I confirmed with the leasing team before move in that this promotion was in effect. However, I have now entered the 4th full month of the lease and this promotion has still not been applied. I have called every week for the last 3 months with no results. The representatives I have spoken with stated that it is the leasing team that needs to apply this promotion, however they insist that there is no direct phone line for me to contact the leasing team directly. They repeatedly tell me to send an email, to which I have received no response. In January, an employee told me to just wait until February and it would be applied automatically. It was not. Last month in March, I spoke with a team member that put me on hold and stated that they spoke with someone in the leasing department and assured me that it would be applied in 48 hours. However another month has now passed with no resolution. A balance is still listed on my account for the half months amount that I was told would be removed, and I am accruing late charges on this balance and am receiving collections emails. I am afraid this past due balance will effect my credit and rental history all because of this companies unwillingness to correct an error and apply a promotion that they confirmed should be applicable to my account.

  Business Response

  Date: 04/12/2023

  The business has reviewed the complaint and has been in contact with the consumer. The consumer provided the business with their promotional emails, and this has been forwarded for processing. 

  Customer Answer

  Date: 04/16/2023

  Complaint: 19888347
  
  I am rejecting this response because:

  I received an email acknowledging my complaint, with an apology for the lack of response, and was told they'd be forwarding to the manager to have the credit applied. However, the corrections still have not been made to my account and I have yet to receive a response to my email following up with the progress of such. 
  
  Regards,
  
  *****************************

  Business Response

  Date: 04/26/2023

  The business has reviewed the complaint and sees that the promotion has been approved and will be credited to the consumers ledger on May 1st. 

  Customer Answer

  Date: 04/30/2023

  Complaint: 19888347
  
  I am rejecting this response because:
  

  the promotional credit has finally been applied, however $300 worth of late fees are still on the account due to the company neglecting to apply the credit for 3 months past the applicable promotional month of February ($100 for each month that the promotional credit amount was still showing as a balance due). I have asked via email about removing these late fees that only occured due to the companies neglect, but have not received a response on steps to take to have this completed. 

  
  Regards,
  
  *****************************

  Business Response

  Date: 05/03/2023

  The business has reviewed the complaint and has been in contact with the consumer. The business sees that the late fees have been reversed as well, and the business believes there are no further issues at this time.

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay this business ******* per month in rent. They are to provide needed maintenance on the home I rent. The floor in bedroom since time we moved in is buckled due to faulty installation. It is now getting worse and is a trip hazaard. They have sent vendors out to look at floor and take pictures. Vendors told them *********** replaced but they are not replacing floor. Trip hazaard.

  Business Response

  Date: 04/12/2023

  The business has read the complaint and has been in contact with the vendor that installed the flooring. The business will be working with the vendor to address this issue and will be in contact with the consumer regarding this issue. 

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently signed a leasing agreement for a single family house in ******* through Main Street Renewal. I had paid my deposit and the prorated first month's rent. Move in date was supposed to be March 10 of 2023. Prior to moving myself from ******** to Georgia I had a family member walk the house on move in day to provide me with information on what appliances were included already and if I would need to bring anything with me in the move. I was surprised when they informed me that there were several large holes in the walls and an entire bedroom floor was flooded with water, the carpet being totally saturated and a bad odor was present. The ceiling in the bedroom also was swollen and stained from water damage. I immediately informed MSR of the issue and was informed that urgent issues like this are usually resolved in 72 hours. Skipping too today on April 1st I have called them literally almost every day since to follow up on these issues and have had at least 5 different vendors assigned to this issue but none of these issues have been resolved and it seems every time a vendor submits a bid they fall off the Earth and a new vendor is assigned leading me to believe that MSR is not approving any repair bids. I have been told the issue is being escalated but it has been over 20 days now and this has caused black mold to grow on the floor both in the room and under the house due to their lack of urgency. I have already invested a significant amount of funds into this residence including the deposit and March and April's rent and haven't even been able to move in yet due to health and safety issues presented by this situation. I just want the house to be in a safe and habitable condition but I feel I have been led on for almost a month now and this is clearly in breach of the leasing agreement on MSR's part. I am unsure what else to do other than possibly reporting this issue to the local city code and compliance office or seeking legal recourse.

  Business Response

  Date: 04/12/2023

  The business has reviewed the complaint and has been in contact with the consumer. The vendor has notified the business that one work order was completed, and that the other work order is still being addressed. The business will monitor this situation closely until it is resolved. 

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************************

• Initial Complaint

  Date:03/31/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* applied to ledger on move out without any supporting documentation or evidence provided when asked for to justify them. Multiple chargers were disputed with the company. 2 were reversed "because they reviewed the information about the house". However 2 disputes were ignored, and the last one was argued. This was a carpet cleaning charge. I specifically asked for documentation/evidence as to why we were being charged for a professional carpet cleaning and was told "we want it done to make sure the next tenant has the best possible experience". The move out contract states verbatim, provided in screenshot by the person I was working with, "if NEEDED, have the carpet cleaned by a professional". I requested the supporting evidence/documentation multiple times on 3/22 to never receive it.A want is not a need. What was the NEED for the carpets to be cleaned.

  Business Response

  Date: 04/10/2023

  The business has reviewed the complaint and sees that the carpet smelled strongly of pet urine. The carpets had to be professionally steam cleaned with an added deodorizer. The consumer has not provided any form of receipt showing that they themselves had the carpets professionally cleaned. The business suggest the consumer re-read the lease they signed which states that when a tenant moves out it is mandatory for the carpets to be be professionally cleaned, and the receipt must be provided to the company. 

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the first half of the resolution is satisfactory to me.  The reason the carpets had to be cleaned was never provided despite multiple asks.  I did read the contract.  My lawyer read the contract.  The verbiage used is "if needed, [...]".  That doesn't mean I'm required to professionally clean the carpet.  You had a justifiable reason but refused to provide it.  That doesn't look like good faith business practices.  I suggest you review ********** laws on security deposit post move out.

  ****************************************************************************************************************************.

  "If your landlord still does not return your deposit, or provide you with a list of damages to explain the use of the deposit"

  A ledger of charges isn't an explanation for the charge.  Which is all I asked for.

  Regards,
  
  *************************

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 9th- March 29th We were rushed to relocate with a move in date of March 2nd to March 9th with leasing agent ******. We arrived at 65 ******************** on March 9th and walked into a stale, ***** cobwebbed uncleaned stinky smelling of urine and f**** ****** told us house would be professionally cleaned. Kitchen door led to garage mind you kitchen had a stench open garage dog **** and c*** stains and smell which had been sitting for years or months. Walked in on counter with move-in checklist water company notice stating water was turned off due to plumbing/leak and to MS to turn on at the Curb. Called water company and then Mainstreet explained situation talked to ********************* leasing Manager, He got me over to ************************* on March 9th 2 hours after to arriving to GA from IL. When I explained what we walked into I asked about my money back or transfer, she stated let me get the problem fixed and then we will talk. ******* was made aware she only texted me I have every text. She made us live in that house with s*** in tub and toilet smelling water went into bedrooms and floor and the dog urine and s*** in garage. . March 17th ******* apologized for everything Shitty/pissy garage that 2 people could not get stench out and told me that due to everything she would let me out my lease or transfer. She transferred me to Tory. ***************************** assisted me with 90 Tamalynn Trail, March 27th **** called and informed me that my moving date was Wednesday March 29th . I got my daughter transferred out of ******** on the 28th and scheduled lights and water to be turned off on the 29th based upon his phone call. He put nothing in writing I sent email 9:38 am on Tuesday to follow up with **** no response. 29th Ms ******* she stayed online until Tory call me. He told me he was working with Compliance. He called at 4:02 and told me I wasnt being transferred. He told me I had to deal with resolution team. he gave move in date and I am homeless and sleeping in my car.

  Business Response

  Date: 04/10/2023

  The business has read the complaint and regrets the experience that the consumer has had. The business can confirm that an agreement was made with the consumer, and the business believes there are no further issues at this time.