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Business Profile

Financial Services

Progressive Leasing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Complaints

This profile includes complaints for Progressive Leasing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Progressive Leasing, LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 351 total complaints in the last 3 years.
    • 130 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/31 I made a early payoff payment to close out a lease of $52.61. On April 1st, $152.95 was also processed on my account after the agent had already given me a payoff good until 3/31the day before. When I called to question it, I was hung up on 3 times and told I could not speak to a supervisor because they were all in meetings on a Saturday at 4pm. I told them I would call the headquarters and Juan said he would transder me. I spoke to a spervisor (Javier or Xavier) who told me that I had been misinformed by the agent I spoke to that gave me the payoff information. I explained that misinformation causes issues for people on financial budgets. I asked if they were going to return my payment they took out after I paid the buyout balance and he said sorry but no that was not possible. I know that when I purchase a vehicle they do not charge you a payment after they give you the remaining balance. I do not believe this is fair to do especially when a customer verifies the information with an agent. The number I contacted customer service was ************

      Business Response

      Date: 04/03/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

    • Initial Complaint

      Date:03/30/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      this business is taking a payment fraudulently from my sisters bank account instead of my bank account

      Business Response

      Date: 03/30/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

      Customer Answer

      Date: 04/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:03/29/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around 9/14/22 my bank account was fraudulently used to open an account with Progressive Leasing and secure a loan in my name without my knowledge nor consent. My bank account was charged $49.99 on 9/14/22 and $109.32 on 10/5/22. I immediately contacted my bank and had my card canceled and the account closed. My bank refunded me the $49.99 but was unable to refund the $109.32. In the past few months I have emailed Progressive Leasing at least a dozen times and have not heard back from them. I have emailed them a copy of the police report and identity theft report. I did not open this load nor did I receive any product from them.

      Business Response

      Date: 03/30/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

      Customer Answer

      Date: 03/30/2023

       
      Complaint: 19871669

      I am rejecting this response because:

      I can only be contacted over email at ********************* I do not psychically speak and therefore I do not have voice on my phone. 


      Sincerely,

      *****************

      Business Response

      Date: 03/31/2023

      We will contact you via email, per your request.

      Customer Answer

      Date: 03/31/2023

       
      Complaint: 19871669

      I am rejecting this response because:

      They did contact me via email but will reject the response until a solution is finalized. 


      Sincerely,

      *****************

      Business Response

      Date: 04/03/2023

      Hi **,

      We are currently reviewing your correspondence and have emailed you to help resolve your complaint. 

      Thank You!

      Customer Answer

      Date: 04/06/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      The company sent me a check to cover the fraudulent charge on my account. 
      Sincerely,

      *****************

    • Initial Complaint

      Date:03/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Feb.5th 2023 I spoke with Progressive leasing about my lease payment was not suppose to come out til April 3rd. my payment came through 28th. Then I called today to find out not suppose to come out March 30 th. Then I was told no the 28th. This caused a negative balance in my bank account of -282.80. I had it set up to pay the cash price of $685.72. Account #********. I am 90 years old. and they spoke with my daughter. to confirm April 03,2023 would be the payment. This is wrong.

      Business Response

      Date: 03/29/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

    • Initial Complaint

      Date:03/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a coach from ************************ in or around 2018 using the progressive leasing purchase the coach was returned 5 days later do to it having a hole and damages the person who assisted us no longer with the company however Im still being billed and penalized for this Im asking for this to be addressed

      Business Response

      Date: 03/27/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I buy one chain for 2 ********************************************************************** different day to charge l put stop payment because never done l call last months the employee talk and over **** when l call today the employee talk l ove 3 thousands is abusiveness interested l pay the time the price of the chain l don't want they continue charge to my bank account *********** not authorization Future payments Thks

      Business Response

      Date: 03/21/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company without my consent, deducted an unauthorized transaction from my checking account for $47.81 that I was NOT aware… I NEVER AGREED TO any terms or conditions to have any sort of payment deducted from my bank account… I’m highly annoyed and angry for this kind of move done to me which I find very highly disrespectful ??I hope you can help me

      Business Response

      Date: 03/15/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Progressive Leasing 25x at different times on March 13th to try to pay my lease. Each time it rung once and hung up on me. I called private from my phone and it rung, by than they were closed. I also used TextNow app in which it rung right away going to recorded options. This business needs to be investigated and documents audited. I went online and it shows information for one lease mixed in with another lease's early buy out option. I have photos showing that. I also screen recorded. It wouldn't t let me select to pay the lease that is ending on March 17. When I chose it, it took me to the other lease payment options. I only authorized $86.23 which was shown as the only option to complete the lease. It said when it would be debited from my bank account. They took it upon themselves to withdraw $105.40 which I didn't authorize from my bank account. It clearly showed $86.23 and I called them and got to run around. I also tried to pay the other lease after for $354.46 on March 13th, at first they didn't even display a payment option it said call. Eventually I did submitting process online. I then called private on March 14 and they said they hadn't received that payment. I called because I didn't get an email for this lease saying it was completed only for the other lease. So on March 14 I had to debit another $354.46 out of my account again on top of the $105.40 that I didn't authorize. The $354.46 is the early buyout option price that completes the lease which they are clearly trying to make almost impossible before the 17th. Got the runaround,they wanted me to send bank statements which would run past the 90 day early purchase, and the guy said it was probably my Sim card as to why the phone call wasn't going through. I have T-Mobile and I have called from the same number before in the past when I first started the lease and it went through just fine. Plus I called private from this phone. They are scamming consumers.Want leases closed no extra fees

      Business Response

      Date: 03/15/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasing’s Compliance Department. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our Compliance Department will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's Compliance Department sooner, please call ###-###-####. 

    • Initial Complaint

      Date:03/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM A RECENT CUSTOMER VERY UPSET THAT I HAVE ****** COMING TO KNOCKON MY DOOR DEMANDING A PAYMENT. INSTEAD OF REACHING OUT TO ME THREW PHONE, EMAIL, OR TEXTS I AM A SINGLE MOTHER WHO DOES NOT WANT ANYONE JUST POPPING UP AT MY HOUSE KNOCKING ON MY DOOR LIKE THERE THE POLICE AND IM BLACK !!!!!! I CONTACT CUSTOMER SERVICE AND EXPLAIN THIS AND MY ISSUE AND THE CUSTOMER SERVICE REP STATED WHO WE CAME TO YOUR HOUSE ? AS IF SHE KNOW NOTHING ABOUT THE INDIVIDUAL AT MY HOUSE .. YOU CAN HAVE YOUR THINGS AND YOU CAN GIVE ME MY MONEY .. I AM VERY DISSAPOINTED BECASUSE YOU GO INTO MY BANK ACCOUNT WEEKLY .VERY UNPROFESSIONAL 3/3/23

      Business Response

      Date: 03/06/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    • Initial Complaint

      Date:02/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid off the lease and the company is still trying to take another $59.79. Paid the amount that was stated to close out the lease on 2/22/23, and they have tried to take another payment today 2/27/23 after being paid in full. What I want is to just have the account closed and for them to stop trying to take money for an account thats already been paid off.

      Business Response

      Date: 02/27/2023

      Your complaint filed with the Better Business Bureau was referred to Progressive Leasings *********************. 
      To better address your concerns and resolve any future issues with your account, we must speak with you directly. Our ********************* will contact you within three (3) business days to obtain additional information so that we can work together to resolve this matter. 
      Thank you for your business and for allowing us to be of service. Your concerns are important to us. If you would like to speak with Progressive's ********************* sooner, please call ************. 

    Progressive Leasing, LLC is NOT a BBB Accredited Business.

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