Reviews

This profile includes reviews for Aptive Environmental, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Aptive Environmental, LLC has 79 locations, listed below.

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  Aptive Environmental, LLC

  548 W 8360 S Sandy, UT 84070-6440

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  Aptive Environmental, LLC

  488 Lindbergh Ave Livermore, CA 94551-9554

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  Aptive Environmental, LLC

  733 Lakeview Plaza Blvd Ste E Worthington, OH 43085-4778

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  Aptive Environmental, LLC

  245 W Roosevelt Rd Ste 58 Bldg 9 West Chicago, IL 60185-4823

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  Aptive Environmental LLC

  8145 Ronson Rd Ste A San Diego, CA 92111-2011

Review Details

• Review fromDrew M

  Date: 08/22/2025

  1 star
  Absolutely horrible! They never addressed the issue of ants at my house and STILL charged me to discontinue their awful service. SUCH A SCAM! Much better options out there with honest companies who actually know what they're doing!!

  Aptive Environmental, LLC

  Date: 08/25/2025

  Hi ****, Thank you for sharing your feedback. Im very sorry to hear about your experience and the frustration caused by your service not resolving the ant issue and the concerns regarding your account. This is certainly not the level of service or communication we strive to provide at Aptive.We take situations like this very seriously and would like the opportunity to personally review your account, clarify what happened, and work toward a resolution. Please reach out to me directly at ************************************ so we can address your concerns promptly and ensure your experience is handled appropriately.We truly appreciate the chance to make this right and demonstrate the reliable and professional service that Aptive is committed to providing.

• Review fromKatherine R

  Date: 08/22/2025

  1 star
  I was sold Aptive services in May, for treatments every ***** days. They told me I would receive a follow up treatment 20 days after my initial treatment. First, they did not complete this follow up service. 80 days came and went and they still had not come to my home again. Despite them breaking the contract by not coming in the scheduled time, I was told it is impossible to cancel the contract without incurring a $199 fee. Apparently customers are expected to maintain their end of the contract, but Aptive is not required to do the same. Absolutely insane.

  Aptive Environmental, LLC

  Date: 08/25/2025

  Hi Kat,Thank you for sharing your feedback. Im very sorry to hear about the frustration and inconvenience caused by missed services and confusion regarding your contract. That is not the level of service or communication we strive to provide at Aptive, and I completely understand your concerns.We take situations like this very seriously and would like the opportunity to personally review your account, clarify what happened, and work with you toward a resolution. Please reach out to me directly at ************************************ so we can address your concerns promptly and ensure your experience is handled appropriately.We truly appreciate the chance to make this right and to demonstrate the reliable, professional service that Aptive is committed to providing.

• Review fromSam S

  Date: 08/21/2025

  1 star
  The technicians were polite and timely but I am sure of the effectiveness of the treatment. I was really horrified when I tried to cancel and they kept putting me on hold. And then insisted I give a reason why I want to cancel - and they were speaking some African language in the background. just very strange customer service team.

  Aptive Environmental, LLC

  Date: 08/25/2025

  Hi ***, Thank you for sharing your feedback. Im very sorry to hear about the frustration you experienced with our customer service and the difficulty you had trying to cancel your service. That is not the level of professionalism or communication we strive to provide at Aptive, and I completely understand why this would be upsetting.We take concerns like yours very seriously and would like the opportunity to review your account and ensure your cancellation request is handled correctly. Please reach out to me directly at ************************************ so we can resolve this promptly and address any questions you have.We truly appreciate the chance to learn from this experience and demonstrate the reliable and professional service that Aptive is committed to providing.

• Review fromBrandon V

  Date: 08/21/2025

  1 star
  I've been dealing with Aptive for the last year and a half or so. I didn't have a real issue with insects, but i had some stink bugs that would show up every once in a while, so i thought it would be a good idea to treat it to get rid of them. I have had more insects since they started their treatment then before. I've tried cancelling a few times but they want to charge me $200 to cancel. The last appointment, no one even showed up. ************* of a company. Please do not sign up for this, find anyone but this company.

  Aptive Environmental, LLC

  Date: 08/25/2025

  Hi *******,Thank you for taking the time to share your feedback. Im very sorry to hear about the frustration and negative experience youve had with your service. That is certainly not the level of service or communication we strive to provide at Aptive, and I completely understand your concerns regarding cancellations, missed appointments, and ongoing pest issues.We take situations like this very seriously and would like the opportunity to personally review your account, clarify what happened, and work toward a resolution. Please reach out to me directly at ************************************ so we can address your concerns promptly and ensure they are properly handled.We truly appreciate the chance to learn from this experience and demonstrate the reliable and professional service that Aptive is committed to providing.

• Review fromROBERT G

  Date: 08/20/2025

  1 star
  Aptive came knocking on my door at 8:30 at night, which already felt way too late for sales calls. The representative was very pushy and wouldnt take no for an answer. I found the approach unprofessional and uncomfortable. If this is their sales tactic, its a big red flag for me.

  Aptive Environmental, LLC

  Date: 08/21/2025

  Hi ******,Thank you for sharing your feedback. Were very sorry to hear about your experience and understand how receiving a sales visit at that time could feel unprofessional and uncomfortable. At Aptive, we strive to ensure that all interactions with our team are respectful, courteous, and aligned with each homeowners preferences.We take concerns like yours seriously and would like the opportunity to review this situation to ensure it does not happen again. Please reach out to us directly at ************************************ so we can address your concerns.We appreciate you bringing this to our attention and hope to restore your confidence in how we engage with our community.

• Review fromElisa B

  Date: 08/19/2025

  1 star
  Bad experience they come and spray wherever they want and now were out tell them to and then they question other things are not supposed to question like my dogs bed. Why does that matter to them and they did it spray where I asked him to the only spray where they wanted to. And the fleas are not going away.

  Aptive Environmental, LLC

  Date: 08/20/2025

  Hi *****, Thank you for sharing your experience. We sincerely apologize for the frustration and concern caused by the service and treatment process. At Aptive, we aim to provide precise, thorough, and safe pest control that respects your home and pets, and its clear we fell short in your situation.We take your feedback seriously and want to ensure your concerns are addressed. Please reach out to us directly at ************************************ so we can review your account, clarify the treatment process, and work toward a solution to help resolve the flea issue.Your feedback helps us improve our service and ensures a better experience for all members of the Aptive neighborhood.

  Aptive Environmental, LLC

  Date: 08/20/2025

  Hi *****, Thank you for sharing your experience. We sincerely apologize for the frustration and concern caused by the service and treatment process. At Aptive, we aim to provide precise, thorough, and safe pest control that respects your home and pets, and its clear we fell short in your situation.We take your feedback seriously and want to ensure your concerns are addressed. Please reach out to us directly at ************************************ so we can review your account, clarify the treatment process, and work toward a solution to help resolve the flea issue.Your feedback helps us improve our service and ensures a better experience for all members of the Aptive neighborhood.

• Review fromJennifer C

  Date: 08/19/2025

  1 star
  I would give zero stars if it were an option. We had been having German roaches in our home, so when my grandfather passed away, my husband tried to solve the issue when I was out of town by having Aptive come out and spray for the pests. They got him to sign a 2-year contract. This all would have been fine, except they were never treating for German Roaches. The Techs never want to treat the full home, which is an issue in itself, but in addition, when they do treat the home, it is not for the targeted complaint whatsoever. When I expressed my displeasure with their unethical business practices, the tech said we need to pay extra for the German Cockroach treatment, and if I would pay an additional fee (we already pay 120/quarter), he would do the German cockroach treatment. I called Aptive to cancel the contract, which is over in 4 months anyway, but the person said he would be happy to reapply the treatment. But when I asked him how reapplying is going to help if it doesn't treat the issue we have, he didn't have any solution. He just said if we cancel the contract, they will charge us $199 for early termination, but in my mind, they had almost 2 years to satisfy their part of the contract and they failed.

  Aptive Environmental, LLC

  Date: 08/20/2025

  Hi ********, Thank you for sharing your experience. We sincerely apologize for the frustration and concern this situation caused. At Aptive, we strive to provide effective, ethical, and transparent service, and its clear we fell short of your expectations regarding the treatment for German roaches and the communication about your contract.We take your feedback very seriously and want the opportunity to review your account and work toward a resolution. Please reach out to us directly at ************************************ so we can address your concerns and ensure your experience is heard and properly evaluated.Your feedback is important to us and helps us improve our processes and service for all members of the Aptive neighborhood.

• Review fromVICTORIA O

  Date: 08/18/2025

  1 star
  the salesman came to my house and offered a monthly service for a monthly fee, since start they now claim service will be every 3 to 4 months but they will still bill me, I argued with them from 1st month and finally paying their shut off fee of additional $199.00, they are still trying to collect money.I asked them to send me copy of contract, they sent one with false signature claiming I signed thru DocuSign, If I had ever seen the contract, I WOULD OF NEVER SIGNED IT.

  Aptive Environmental, LLC

  Date: 08/19/2025

  Hi ********, Thank you for sharing your feedback. We are very concerned to hear about your experience and sincerely apologize for any frustration or confusion regarding your service agreement and billing. At Aptive, we strive to provide clear communication and transparent service, and its clear that we did not meet those expectations in this instance.We take situations like this very seriously and would like the opportunity to review your account in detail. Please reach out to us directly at ************************************ so we can address your concerns, review the documentation together, and work toward a resolution. Your trust and satisfaction are important to us, and we appreciate you bringing this matter to our attention.

• Review fromKellie S

  Date: 08/17/2025

  1 star
  ABSOLUTE SCAM!! They sweet talk you with deals and then s**** you. I got a deal for $99 a month...not bad right? They are supposed to come monthly without the headache of scheduling. Well they had no problem ripping the money out of my account and not showing up and not answering the phone. When they finally did come they next day I had an infestation of ants in my home WHAT THE ****** I tried to cancel and they want to charge $300 ABSOLUTELY RIDICULOUS! DO NOT DO BUSINESS WITH THEM!! ****************!!

  Aptive Environmental, LLC

  Date: 08/19/2025

  Hi ******, Thank you for sharing your feedback. Were very concerned to hear about your experience and sincerely apologize for the frustration this has caused. At Aptive, we strive to provide transparent communication, reliable service, and timely treatments, and its clear that we fell short in your case.We take situations like this seriously and would like the opportunity to review your account and work toward a resolution. Please reach out to us directly at ************************************ so we can address your concerns and clarify the details of your service. Your trust and satisfaction are very important to us, and we appreciate you bringing this to our attention.

• Review fromElizabeth K

  Date: 08/16/2025

  1 star
  STAY AWAY! These guys are scammers. I paid for a mosquito treatment, and the service technician sprays my house for a variety of pests I didn't complain about, but not for the mosquitoes. Aptive then schedules a reservice to actually get the mosquito treatment done--they give me a 9 hour window and never show up. They then upload a fake service slip with photos of someone else's house (hoping I wouldn't notice?). Over 20 emails later, throughout which they obfuscate, lie, dodge questions, and illegally try to impose fees in violation of their own contract terms, I finally get a refund. Save yourself the headache--this is not an ethical company.

  Aptive Environmental, LLC

  Date: 08/18/2025

  Hi *********,Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and disappointment you experienced with your mosquito treatment and the follow-up service. At Aptive, we take concerns regarding service accuracy, communication, and billing very seriously, and its clear that your experience fell far short of the high standards we hold for our team.We appreciate you bringing these issues to our attention, and we want to assure you that your concerns are being reviewed internally to help prevent similar situations in the future. While we understand that a refund was issued, we would welcome the opportunity to discuss your experience further and address any remaining concerns. Please reach out to us directly at ************************************ with your service details so we can ensure your feedback is fully reviewed.We are committed to learning from this situation and improving the experience for all our customers.