Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,588 total complaints in the last 3 years.
- 663 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On August 5th of 2023, I purchased a marketing and website design plan that promised to be easy to use. I spent 2+ hours on tech support with no resolve of the issues. I called in on the 12th of Aug. of 2023 to cancel this portion of my purchase since it was impossible for me to use without purchasing more products. I noticed in **** november the plan did not cancel. I spent well over an hour with a supervisor who promised to investigate my claim that I had requested to have it cancelled and prorate the refund and report back to me on the following Friday. I checked my account this past week and it was still active and I was not refunded. I am requesting a full refund. I have requested documents and was told it was not allowed due to privacy.
Business Response
Date: 12/22/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 5, 2023, our customer purchased a Websites + Marketing (W+M) plan for a one-year term in a Care support-assisted transaction. W+M is a proprietary, do-it-yourself, template-based product our customers can use to construct and host a website.
On August 12, 2023, our customer contacted our Care support team to request a refund of their W+M as it did not meet their needs. While our Care representative assisted with this process, the cancelation of the W+M and associated refund unfortunately did not complete.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has refunded the W+M plan in full back to our customers original payment method and confirmed that the plan in question has been cancelled.
We appreciate our customer's candid feedback about our service levels.? GoDaddy strives to offer the best service levels in the industry.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:12/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy was hired to provide a domain and email for one of my clients. They then cancelled my client's domain and email after one month of them having their services even though the bundle package was still active and had months of services prepaid beforehand. I provide website hosting and back-end for my clients. Given GoDaddy had cancelled the domain due to a "bundle issue" it therefore cancelled their business email as well. My client has been without a functioning domain / website for 6 days now. They also cannot receive any emails to their business address. I had first contacted GoDaddy support the day following the issue 12/16/2023. They stated the domain was in status "9". I since then have worked with their support team over the course of 9 hours over the last 5 days. They had assured me that escalating the issue to their tier 2 support would resolve the issue. Over the course of 9 different agents, and speaking with tier 2 support directly, they had cancelled my ticket and advised, we wait an additional 72 hours for resolution. They had cancelled the original support ticket without justification. I have been running circles around their support team for 5 days now with no resolution. My client has been without a business website or email, that we are actively marketing on, which is causing him to lose leads as well as any business email related features to connected systems. My client's website is down without resolution and GoDaddy cannot provide a resolution timeframe as they keep creating tickets, cancelling out the existing and pushing the timeframe out. This is costing both myself, and my client money each day for being out of service, and GoDaddy has zero resolution or timeframe for resolve. I am now unable to reach their support staff and get resolution on this issue. They had been on the phone with me but then left me on hold for over an hour and hung up last time I tried to contact them.Business Response
Date: 12/26/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
On October 25, 2023, our customer purchased a Starter Domain Bundle for a one-month term via an online transaction. The bundle included a domain name registration and a ********* 365 Email Essentials plan, each for one month.
On November 25, 2023, per our customer's account preferences, ********************** attempted to automatically renew the services in question in good faith to honor agreements with them; however, their financial institution declined payment. Multiple notices were sent to our customer, including on November 26, December 5, December 13, and December 14, 2023, stating the services would be canceled on December 15, 2023 unless action was taken. Ultimately, the services were canceled for non-payment on December 15, 2023.
Upon contacting our Care team on December 16, 2023, an escalation was created due to technical difficulties recovering the domain name. GoDaddy worked diligently to resolve the technical difficulties they were experiencing and minimize any impact on our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
As a courtesy, on December 22, 2023, GoDaddy recovered the domain name for a one-year term at no cost to our customer.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyInitial Complaint
Date:12/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy has hosted our website weathercraftfurn.com for around 28 years & the last ***** months I've seen a big decline in the level of customer service or resolve problem that arises. Now it's always the customers fault and they want to sell you a new service to repair.Here's the issue: We pay a premium whereas GoDaddy hosts our website, provides and maintains security the WordPress platform our website is written on, and with that are required "plugins" which guide and control the website functionality, all furnished and maintained by GoDaddy. Every few weeks as an admin, we log into our website "through GoDaddy" to update plugin software where needed... usually update all automatically. We did this on *****-23 and after doing so our ability to make web edits stopped and we get an error message.After chat conversations with GoDaddy web tech support ***** and again *****, support techs say we have a "Bad" plugin installed and it is our responsibility to troubleshoot and repair. Lastly, saying they can do this repair for us if we upgrade to another package and pay another fee. WHAT-SERIOUSLY? All the past 28 years GoDaddy hosts our website, GoDaddy provides Wordpress, GoDaddy provides the plugin software updates controlling the website functionality, GoDaddy has in the past maintained this and now it's broke and want a fee to fix. No Way and I rest my case and plea for fair action.Business Response
Date: 12/24/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On January 3, 2018, our customer purchased cPanel Web Hosting for a five-year period. While GoDaddy manages the cPanel servers, our customers are responsible for managing their content hosted on our servers.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers frustration and apologize for any confusion. While GoDaddy Care guides are empowered to make recommendations when it comes to troubleshooting content issues, they are not able to perform edits on behalf of our customers. In cases where assistance with content management is needed, our support staff will typically refer customers to a web developer if the customer is unable to address the issue(s). When appropriate,our support staff may also suggest Wordpress Premium Support, an optional paid service GoDaddy offers. It would appear this service was presented to and declined by our customer.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
********
Office of the ***** GoDaddyCustomer Answer
Date: 12/26/2023
GoDaddy manages Weathercrafts ******* servers: Agreed
GoDaddy provides:A website platform WordPress which the entire website is written upon including required software called Plugins which controls and extends the entire functionality of the website. Again, always provided and updated by GoDaddy. In the past 26 years when website issues occur, GoDaddy has made necessary repair corrections in minutes with no charge all because of the package and agreement I was sold and paid for. This acting in good faith response now is nothing less than a cop-out to sell another package agreement and then all will be forgotten. Forgotten not as after 26 years, I am very familiar how GoDaddy operates, always wanting you to upgrade for more money and this time Ive had enough.
Weathercraft otherwise manages website content such as product pricing,wording, pricing, and product descriptions, all hosted by GoDaddy and Weathercraft is responsible for managing the content thereof: Agreed
GoDaddy was called by Weathercraft on or about 12-19-23 in that the entire website was down and not functioning, something that has occurred randomly many times through the years. Tech support repaired bringing our website back live after approx. 2 hours. Again, a service we pay GoDaddy for annually.
The site back to live status by GoDaddy, a plugin update (as mentioned above) was performed by Weathercraft, something done at least once monthly. After such, and although the website operated normally, website edits cannot be made by Weathercraft including word changes, price changes, or other similar needed edits.
Calling again, they now decline to acknowledge responsibility to repair and/or restore stating one of the software plugins is bad and states it's Weathercraft's responsibility to locate bad software and repair for the program to work again. GoDaddy who has in years past updated, repaired, and corrected plugins as necessary now wants to sell another service to repair. No.Business Response
Date: 12/29/2023
Thank you for the opportunity to address our customers additional concerns.
We understand our customers frustration with our Care supports inability to make edits to a website on our customers behalf, but we stand by our original response.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
********
Office of the *** GoDaddyCustomer Answer
Date: 01/03/2024
In reading GoDaddy's response, I am completely speechless. At no time ever prior to, during, or even now has this company requested GoDaddy or any representative thereof to edit, make changes to, or otherwise engage in such as there response clearly suggests.
Our prior statement clearly and very directly states the problem which is controlled by GoDaddy.
Again: GoDaddy provides: A website platform WordPress which our entire website is written upon including required software called Pluginswhich controls and extends the entire functionality of the website. FACT: GoDaddy has updated this companies plugins many times in the past when we called to report website problem loading issues which was repaired usually in minutes.
Weathercraft has learned and now easily updates out of date plugins by the mere push of a button and all is done automatically by the very hosted site GoDaddy runs.
After receiving customer complaints on 12-19-23, we realized (weathercraftfurn.com) had been down for 3 days and never knew it. ************ pays a fee for enhanced security to prevent this from occurring which GoDaddy fails to acknowledge. After calling GoDaddy the site was restored in about 2 hours.
On the following day and after doing our routine plugin updates, we then determined Weathercraft (not GoDaddy) was unable to make word, photo, or pricing edits at all. In calling GoDaddy they discover recognizing we (Weathercraft) is unable to make edits because of a bad or infected plugin.
Now to have believe "plugins" are out of there hands, Not True. Remember WordPress requires plugins and all is controlled by GoDaddy, however GoDaddy now wants to sell us.By virtue of any business or moral standards GoDaddy should step up to the plate recognizing their own obligations and responsibilities.
Initial Complaint
Date:12/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of *********************************************** since 2007. I currently have over 100 domains with them. On December 15, 2023 at 7:55 PM CST, I received an email from GoDaddy that three products (domains) had been removed from my account. These three domains were premium domains. One was immediately sold and the other two HomesForSale.io is currently listed for $5,988 (*******************************************************************) and FindHomes.io is currently listed for $7,880 (****************************************************************) on a GoDaddy subsidiary website, Afternic.com. According to their website (*******************************************************************************), they will send multiple emails 30 days prior to and 30 days after: We'll send multiple emails to notify you of expiration within the 30 days prior and 30 days after the expiration date of your domains. This did not happen. Per their Level 2 support, there was a "glitch" in their system and the emails did not go out. In addition to the emails not going out, there also was a "glitch" in their system and they never attempted to bill me. There were a total of 12 domains that had been billed as one payment for at minimum the past 3 years (2020, 2021, and 2022). This year they only billed me for 4 out of the 12. The payments were setup to be paid by PayPal which has backup payment methods in place. PayPal has also confirmed that GoDaddy has not requested payments for any transactions that have not went through. Since my domains are .io, they should be renewed within 39 days of the expiration date which also did not happen: **************************************************************. Now GoDaddy will allow me to buy back my domains for a premium. I want my domains back. Level 2 support also confirmed that they had a back order for my domains.Business Response
Date: 12/23/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On November 3, 2018, our customer registered the domains in question for one-year terms each in an online transaction. The domains continued to renew within their account.
On October 29, 2023, our customer was sent a notification that the domains were about to auto-renew, with a reminder to ensure their payment method was still up to date.
On November 4, 8, and 15, 2023, per our customers account preferences, ********************** attempted to automatically renew the domains in good faith to honor agreements with our customer; however, in each attempt our customers financial institution declined payment.
On November 11, 2023, our customer was sent a notification informing our customer of the failed billing attempts.
On December 15, 2023, the domains were removed from our customers account.
On December 16, 2023, our customer contacted our Care team. Our Care team was able to recover multiple domains for our customer. Unfortunately, the domains referenced by our customer had since been acquired by third parties.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office attempted to reach our customer by phone. Unfortunately, we were only able to leave a voice message.
While we empathize with our customers frustration, our records indicate the domain names correctly followed the domain expiration timeline. As the domains in question were legitimately acquired by third parties GoDaddy cannot return them to our customer.
However, they may contact the current registrant directly and discuss options for re-acquiring the domain name.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********************;
Office of the *** GoDaddyInitial Complaint
Date:12/15/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy has a 30 day refund policy, they stopped communicating with me and refused to assist me with any of my purchased service. They never met any of their phone meetings and would not ************* and ignored my refund request. They are actively selling my domain since the start. I want a refund in regards.Business Response
Date: 12/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On October 30, 2023, our customer purchased *********************** **************** for a two-year term. This service enlists GoDaddys?Website ****** Services (WDS) team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WooCommerce Hosting product as the hosting of the site. Customers must submit information, including images and text for the website, to our?Website ****** Services team before the site can be built.
The initial consultation to gather these details was scheduled for November 15, 2023, but was eventually moved to December 15, 2023, per our customers request.
Before the appointment could take place, a chargeback was initiated on the service in question on December 4, 2023. This chargeback withdrew payments made to GoDaddy and the service was suspended?from the account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy empathizes with our customer and has been in contact with them. They have indicated they no longer want to move forward with their build and we will continue to work with them to provide them with a refund once the chargeback has settled.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer Answer
Date: 12/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
Date:12/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the web domain www.PresentsforJesus.comI followed the directions to have that website forwarded with masking to an existing website I have, www.ErrandofAngelsFilms.com and waited the required 48 hours as to have it propagate. It did not work, so I contacted the help chat line (which took like 40 minutes) and the person told me not to worry she would fix the issue and within 48 hours it would be fixed. I waited again and it was not fixed. I went on the chat line again and this time longer than the last. That person said again not to worry it would be fixed but to allow 72 hours this time. I again waited and again it did not work. Then I went contacted them again and waited on hold for about 2 hours and the person told me this time it would be fixed. It has not been fixed and now when I type in my domain presentsforjesus.com not only does it not bring me to the ErrandofAngelsFilms website, BUT they say that the domain is parked for at godaddy, but may be still available for purchase. I am livid!I have waisted weeks!! Not having my website domain working as promised on multiple occasions. With the last worker I spoke with I asked her if I can get a pro-rated payment or some kind of discount, due to the fact that I am not able to use what I purchased. She said that was not possible.This is not my only issue. My second issue is almost the same situation but with my Etsy store. I upgraded my godaddy account on the ErrandofAngelsFilms site to the commerce plan, about a month ago, and my Etsy store items are saying they are linked to the site but they not displaying on my site for customers to be able to purchase. Multiple customer service representatives have promised within 48 hours it would be fixed and my products would be showing, but they are not. Please help me get these 2 issues resolved. I dont have the time for this nor should they have me paying for services they are failing to provide. I still want to keep my domain and commerce site, but I need them to function as promised. And they should reimburse the time lost plus all of the frustration wait on the chat help line, which did nothing for me.Business Response
Date: 12/20/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 7, 2023, our customer purchased the domain name in question via an online transaction. Later that day and again on December 8, 2023, they contacted GoDaddy's ************* team to request instructions on how to forward their domain to the website associated with their Website and Marketing plan (***). The *** plan in question is associated with a different domain name.
On December 12, 2023, our customer contacted our care team regarding their domain name not being forwarded to their *** plan.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Unfortunately, our customer's domain name has been masked, which prevents it from being forwarded to their *** plan. Instructions related to the differences between forwarding and masking can be found at this link: *************************************************************************************************************;
If they remove the masking, their forwarding will work.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
*************************Customer Answer
Date: 12/20/2023
Aside from calling several times I also did several on line chats via go daddy support. I was never told that masking would be an issue, and each of at least 3 employees promised me that they resolved the issue and to allow ***** hours for the account to be forwarded. Each of these customer service representatives had to speak with their supervisor to resolve the problem, but apparently they were not aware that masking was not an option for my 2 different sites. Also, when I called before purchasing the domain I was told I could forward with masking, which was why I purchased the new domain. If it is in the policy somewhere, and they expect me to know this, they should also expect their employee to know this. I still want to keep the domain, but when I was promised time frames of resolution, I advertised my new domain, and Im sure several people have tried to access it, only to see GoDaddy offering to try and sell my domain to them. This is very embarrassing and bad customer service. If ******************** worked as promised, I would love it.
I feel I should at least be given an additional few weeks free on my domain or a discount for a future purchase.
Furthermore, godaddy did not address my commerce website issue. I have tried to link my Etsy store to my go daddy site multiple times and spent many hours on what should be a simple task, for ErrandofAngelsFilms.com and it says that the store is linked but my items are not showing. I have also contacted godaddy about this and I was promised by a representative twice that they fixed the issue and the items would show up with in 48 hours. But it has been a month and nothing is showing except that my Etsy store is linked. I do not know how to fix this issue myself and apparently your staff does not either. I am paying for more for a commerce site and yet not able to sell anything on site. I need this to be resolved as well.
Business Response
Date: 12/26/2023
We stand by our previous response that our customer has been properly advised regarding how to forward their domain name correctly.
In addition, we have confirmed that their Website and Marketing (***) plan is now linked to their third-party storefront.
Furthermore, as a one-time courtesy to them, we have added a month at no cost to their *** plan in appreciation for choosing GoDaddy.
Thank you again for the opportunity to address the additional concerns presented by our customer
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:12/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dec. 3, 2023 we received an email from GoDaddy informing us that our domain had expired on 11/29/2023. On Dec. 5 we called to have it renewed, however when we provided our customer number we were told that was not a valid customer number. This customer number was given to us in a confirmation email from GoDaddy dated 11/29/2013 when we renewed the account. We were then told that the Account Recovery Team would get back with us. Two days later they emailed us asking for color ID of the account holder, we sent the persons ID that was listed on the 2013 email and the 2023 email, we were told that was not the person they had on file. The person or persons they had on file are no longer here, they have gone out of business and the employee they had is no longer with us and has been gone for 10 years. We explained that I was the owner, I sent proof, ID, Federal ID number, Corp. Minutes. They acknowledged that I had sent adequate proof of ownership of the company but since I was not the registrant owner of the domain I would need to open up a new account, once that was done they could transfer the domain. Let me interject, the email received on Dec. 3, was sent to ******************* and it referred to her as the "registrant owner", It was her photo ID that was sent to them originally... Now we have the domain back but they have deleted our website and told us that websites are deleted if the domain is not renewed in 30 days. Thirty days from 11/29/23 would be 12/29/23. We have been going back and forth with GoDaddy since Dec. 5, the *** ***** takes at least 48 hours to respond to you via email, and email only, they do not have a number you can call. Their **************** are call centers all over the world, you never speak to the same person and they will not let you speak to a supervisor, I was told once they did not have supervisors and another time the supervisor was on another line with a customer. This has been a nightmare. Their customer service is terrible, everyone we talked to there told us something different. Meanwhile my business has been offline and no emails.Business Response
Date: 12/19/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Customers who do not have access to or cannot remember their GoDaddy account login information can reset their password via the email address associated with their account. In situations where the designated email address is no longer accessible, we have a process that requires account holders to submit to GoDaddy a request to update their email address along with proof of identity. The process can be viewed at the following link: ***************************************************************************************************************;
On December 13, 2023, our customer provided the requested documentation, and their domain name was moved to an account they control.
On December 14, 2023, our customer emailed our Account Recovery Team to request that GoDaddy provide them with the content associated with their website.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Unfortunately, the website hosting their content did not reside with GoDaddy, but a public search shows that it was hosted with Nitirety.com. We suggest our customer contact that provider to discuss accessing their content.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***********
Office of the ***** GoDaddyCustomer Answer
Date: 12/19/2023
i tried to access the the site that Godaddy referenced and it is invalid, however i did access ICANN as well as Whois and both registration look up sites have GoDaddy listed as our Registrar, and it is my understanding that the Registrar is usually your website host. I can not find the host mentioned by GoDaddy on either listing. I will be glad to email GoDaddy and the BBB copies of what I found.
Business Response
Date: 12/20/2023
Thank you for the opportunity to address our customer's additional concerns.
We stand by our previous response, and contrary to our customer's understanding, ********************** is not the hosting provider for the domain in question. Furthermore, GoDaddy has no control over content residing with their hosting provider.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
*************************
Office of the *** GoDaddyInitial Complaint
Date:12/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We got approved for a credit card machine for our business. GoDaddy then said that they were closing our account due to certain risk factors. Our company has been in business for over ***************************************** the community. GoDaddy is holding money that is rightfully ours and said that they could not give it back to us for up to 90 days. Need your assistance.Business Response
Date: 12/19/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Between November 9, 2023, and December 11, 2023, our customer set up two separate merchant accounts with GoDaddy Payments. GoDaddy Payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. Our customers transactions were flagged for review by our Verification Team and payouts were disabled until they received the necessary documents to complete the verification process.
Our customer was unable to provide sufficient documentation and on December 7, 2023, and December 13, 2023, they were informed GoDaddy Payments would not be able to provide services to them due to risk factors.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
Our customer was provided with the option to refund their customers, in order to make alternative arrangements to process the payment with another provider. Alternatively, they may choose to place the funds on a 90-day reserve to cover any disputes or refunds on their merchant accounts, after which the funds will be paid out to their financial institution. We encourage our customer to continue working with our Verifications Team to resolve their concerns.
Thank you for the opportunity to address these concerns.
Kindest regards,
******************
Office of the *** | GoDaddyInitial Complaint
Date:12/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sept. 6, 2023 I was charged $286.57 for a domain that does not exist and hasn't for several years yet even though I cancelled by phone 9/22 I was auto renew charge 9/23. The domain is www.humorhorizons.com as as you can see it does not exist and hasn't for a couple years. When I asked for a refund on the unused account I was told it was past 30 days so nothing can be done. Additionally they will not cancel and pro-rate the rest of the year, which I find unprofessional and unacceptable. Account # is ********Business Response
Date: 12/15/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On September 6, 2015, our customer hosting plan for a one-year term in an online transaction.
Per our customer's account preferences, ********************** automatically renewed the hosting plan in good faith to honor agreements with them, most recently on September 6, 2023.
GoDaddy sent notifications to them on August 27, 2023, informing them the expiring item would be renewed per their account settings unless action was taken. GoDaddy gives its customers complete control over billing and renewal preferences, as account management is a customer's responsibility.
On December 12, 2023, our customer contacted our *********** for assistance canceling their product and receiving a refund. Our staff canceled the product within the account. However, a refund was not submitted as the product in question was outside GoDaddy's Refund Policy. During this interaction, our customer requested a refund and was appropriately advised the requested refund was outside of GoDaddy's Refund Policy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has attempted to connect with our customer to discuss their concerns. Unfortunately, we were only able to leave a message.
We remain available to offer assistance and can be reached at ***********************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the ***** GoDaddyCustomer Answer
Date: 12/17/2023
the point that this domain has not existed for many years was never mentioned, so godaddy was paid for years for doing nothing. I do acknowledge that what they responded is true and in their policy, I was just hoping for better consideration and human touch so am disappointed.Initial Complaint
Date:12/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up to use GoDaddy as my Point of Sale Provider. I have used them for my website since 2016. They processed my sales for my book no problem for a book fair. I used GoDaddy for an invoice for my first workshop for $4500.00. GoDaddy Collected the money and informed me afterwards that they were cancelling my point of sale service for suspected fraudulent activity. This is based on the same website I have had with them since 2016. They promised to release the funds on December 6th to my bank but they have not and will not get back with me.Business Response
Date: 12/18/2023
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
Our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.
On October 7, 2023, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons why GoDaddy Payments may close an account are discussed in the following GoDaddy Help article: *****************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On December 12, 2023, the GoDaddy Payments Team notified our customer that the funds in question were released. We regret any inconvenience experienced by our customer.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
*************************
Office of the ***** GoDaddyCustomer Answer
Date: 12/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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