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Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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GoDaddy.com LLC has 9 locations, listed below.

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    Customer Complaints Summary

    • 1,588 total complaints in the last 3 years.
    • 663 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Go Daddy out of the blue, charged my bank account for $135.50 on 12/5/2023.I have not had an business with Go Daddy since 2007 and do not hold any web domains with them. In 2006 I helped set up a web account for a business. We then put all the info into that persons name, removed my info (as far as I could tell as I did that regularly when I set up acocunts for web accounts) and that was that.SEVENTEEN YEARS LATER**********....I get charged through my PayPal for web hosting, domain, etc, and as a reaccuring payment. SEVENTEEN YEARS LATER!!!!!!!!!!!!!!!!Obviously there is a computer glitch or something, and the web owner either stopped paying, or his CC card expired, or whatever, and somehow it reverted back to the original payment method...my paypal account. When I called, I was told someone would contact me in 24 hours. NOTHING!!!! Also when I called, they told me it was not my account so they could not go in there and change anything or look at it as it was not my account, and denied access. SO WHY AM I PAYING FOR IT??? So I am closing my pay pal account to avoid this in the future.THe current owner is not helping as they are getting free stuff on my dime. Pay Pal states it is a good charge...since it matched my buying profile, despite the last time I used PayPal for GO DADDY was*****SEVENTEEN YEARS AGO!!!! So until they refund me my money and remove all my info from any account as I am retired and do not have ANYTHING to do with GO DADDY (and have not in 17 years), I will contine to spread this info everywhere. So basically in ************************************************************************************************************ some computer glitch happened and old info populated their payments. Either is is ridicolus that I am paying for this now. ANd being ignored, it feels like.

      Business Response

      Date: 12/08/2023

      Thank you for the opportunity to address the complainants concerns.

      Based on the information provided by the complainant, it appears that a party and former client known to them utilized their payment method to pay for products within a GoDaddy account.

      RESOLUTION:

      While we empathize with the complainant, GoDaddy cannot become involved in disputes between known parties. We suggest the complainant contact their former client to resolve their concerns. If they cannot amicably resolve the matter with their former client, the complainant may consider revisiting their concerns with their financial institution.

      Thank you again for the opportunity to address the concerns presented by the complainant.

      Kindest regards,
      ******
      Office of the ***** GoDaddy

      Customer Answer

      Date: 12/08/2023


    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use GoDaddy payments services since I do have my business website with them. This is the second month that I am using their payments services. But now they are putting my funds on hold for a few days now. They are asking for my contract with my provider (my client) for the services that I render to them. They are also asking for my business bank account and I told them that I only use my personal savings account. That is where they send my funds from GoDaddy. The reason why I'm filing a complaint is because I think it is not fair that they are doing this to me and I'm pretty sure it is just not me. It is not fair because first, it is my business' money, second the transaction was made on my provider's end. And lastly, don't they think we have expenses to our business that we have to pay? The services that we provide to our client were done a month before before invoicing them, so it's like a month late already and now GoDaddy has to hold the funds to verify things? I would understand if I do have a dispute from my client, yes GoDaddy has the right to do this. But there is none! The money is not even big for them to suspect that it is not valid! When I called the support number, the agent who helped was rude! He was like talking over and not letting me speak and then he just hung up! That's what you get from GoDaddy! And I will never use their ******** services again because I cannot afford for my fund to be held, good thing not all my providers are using GoDaddy! or else I'm gonna be screwed! I attached the screenshot of their agreement that they are always rubbing in my face whenever I call them, and I don't fall in any of those. They are literally breaching their own agreement!

      Business Response

      Date: 12/12/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On October 15, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway which allows our customers to take secure online debit and credit card payments through their website or in person.

      GoDaddy takes customer security and our commitment to preventing fraud seriously.? On December 4, 2023, our customers account was flagged for review by our Verification Team and payouts were disabled until they received the necessary documents to complete the verification process.

      Our customer submitted all of the requested documentation on December 7, 2023. On December 10, 2023, our customers' account was cleared, and payments were enabled.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we empathize with our customers frustration, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized.

      Our customer has since received a payout of their most recent transactions.

      Thank you again for the opportunity to address the concerns presented by our customer.


      Kindest regards,

      ******
      Office of the ***** GoDaddy

      Customer Answer

      Date: 12/13/2023

      I have voided an invoice for the same person like twice because my client was saying it was saying that her email was invalid and needs to be updated and she cannot update it on her end, so I deleted it and I made another invoice with her personal email instead of her business email. That's the only thing that I did and I don't think that's a good reason for you guys to hold my funds because the invoice was voided. Your department who handles these kind of issues should check how they do their job. It is not fair for small businesses like me for you guys to hold the funds just because you didn't do your job right! If there is a million dollar activity in my account , then yes I would understand that it could trigger the fraud department. No one ever said to me a SPECIFIC VALID REASON on why my funds are being held but all they did was refer me to the AGREEMENT ON SECTION 9!! All they did was disconnect, disrespect customers like me by talking over me and they are more frustrated than us! The invoices that we provided to our clients were for services that were done a month ago! so you guys holding the funds added more delay! If you think you have the right to do that just because of your people not doing their job right and not doing their research thoroughly before having a conclusion that there is s suspicious activity then you should put them back in training and look for the definition of "SUSPICOUS ACTIVITY"! And not because you already released my funds doesn't mean everything should be okay and back to normal! I will never use your payment services again and I hope businesses will find all the complaints against you guys before using your payment services! The damage has been done and you guys had caused me delays! 

      Business Response

      Date: 12/18/2023

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response. We understand the impact our verification process can have on businesses, however, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. As such, we routinely verify transactions, especially as we build trust over a period of time. These verifications help to avoid payment disputes or fraudulent transactions which can hurt businesses in the long run. As per section 9 of our Terms of Service, we have the ability to withhold funds in the event that we need to verify activity on a customer's account.

      Thank you again for the opportunity to address the additional concerns presented by our customer.


      Kindest regards,

      ******
      Office of the *** GoDaddy
    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/30/23, Godaddy payments received a rental payment in the amount of $11,525.00 from my customer for a summer vacation rental of a property that I own. I have been using GoDaddy payments for renting this property successfully for the past 6 months with no trouble receiving payments from my guests in a timely manner. The dispute is that GoDaddy payments cancelled my account and is refusing to provide appropriate and timely processing without explanation! They requested the contract agreement between myself and my renter, which I supplied promptly. This agreement clearly shows that the $11,525.00 payment is a 50% deposit for a 7 week stay in the property that I own and advertise through my GoDaddy website. This is a newer property, but I've been providing 5-star vacation rentals since 2009 with no issues. Godaddy abruptly closed my account without cause, and more importantly will not release my funds for the property that I have taken off of the market based on receipt of this payment which Godaddy sent notice of on 11/30/23. With no reason, they offer two unacceptable resolutions. 1. they can return my customer's deposit payment to my customer BUT STILL charge me their processing fees, despite their refusal to process it. Horrifically embarrassing, unprofessional and unacceptable after telling my renter that I accept credit cards and after GoDaddy took their money intended to reserve their summer stay in my property. the 2nd unacceptable resolution is that they want to hold my customer's payment of $11,525.00 for a whopping 90 days! No reason given. This throws off my income for the tax year by pushing income from 2023 into ****, not to mention the hardship caused by this shocking withholding period. Resolution needs to be that they process my transaction and deposit my funds to me that they are holding against both my wishes and against my customer's wishes! No response when I ask what the 90 day hold is for. When I chose to use this service, told 2-3 BUS DAYS.

      Business Response

      Date: 12/11/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      Our customer set up ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.

      On November 30, 2023, the transaction in question was flagged for review by our Verification Team. As a result, our customer was informed ********************** Payments would not be able to provide services to them due to risk factors. Reasons, why GoDaddy Payments may close an account, are discussed in the following GoDaddy Help article: *****************************************************************************************************

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      Our customer has been in contact with the Verification Team via email and we encourage them to continue working with them to resolve their concerns. 

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      *****************
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      GoDaddy would not refund the unused portion of contract as they said I did not cancel within 5 days of a autorenewal that is for 2 years. They do have it in the fine print of a huge contract but it is a very deceptive practice.

      Business Response

      Date: 12/11/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On November 14, 2019, our customer purchased a domain name for a two-year term via an online transaction. This domain name was automatically renewed in accordance with our customers account settings on November 15, 2021, and 2023.

      On July 7, 2020, our customer purchased a ********************** Auctions Membership for a one-year term via an online transaction. This service was automatically renewed in accordance with our customers account settings on July 7, 2021, 2022, and 2023.

      GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.  GoDaddy also sent our customer email notifications of the pending renewals prior to taking renewal action. Account management is a customers responsibility.

      On December 5, 2023, our customer contacted our ******************** seeking a refund for the unwanted services and was correctly informed they were no longer refund-eligible.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      In accordance with our refund policy which our customer may review below for their convenience, we respectfully decline their request for a refund.

      ************************************************************************************

      Thank you again for the opportunity to address the concerns presented by our customer.


      Kindest regards,

      ******
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Team,I am writing to submit a comprehensive complaint against GoDaddy, outlining multiple unresolved issues that I have been facing. Despite my efforts to seek resolution, these concerns persist, necessitating your intervention.1. Account Suspension: - My CashParking account was abruptly suspended, disrupting my business activities. - Responses to my inquiries about the suspension have been vague and insufficient.2. Communication Breakdown: - Emails sent to GoDaddy have gone unanswered. - Phone calls to seek assistance resulted in dropped calls and an overall lack of responsiveness.3. Ads Display on Suspended Domains: - Ads continue to be displayed on my owned domains despite the suspension of my CashParking account. - The inconsistency with the account suspension raises questions about GoDaddy's implementation of necessary measures.4. Persistent Renewal Requests: - Renewal requests for the suspended CashParking account persist, adding confusion and frustration. - This contradicts the status of the suspended account and raises concerns about communication and account management practices.5. Investment Amount and Unsettled Earnings: - I have invested approximately $15,000 in purchasing domains through GoDaddy. - The lack of transparency regarding the suspension puts my investment at risk, and unsettled earnings from successful auctions remain unresolved.6. Selective Suspension of Services: - While the CashParking account is suspended, other receiving channels remain operational. - This selective suspension raises questions about the consistency and fairness in the treatment of different aspects of my account.

      Business Response

      Date: 12/12/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      GoDaddys CashParking is a service that enables customers earn money on their parked domain names. Detailed information regarding this service is available in the article at ****************************************************************.

      On November 15, 2023, our customer was notified their CashParking account was suspended for Click fraud; the act of clicking online advertisements for the purpose of generating a fraudulent or invalid per-click charge that increases the site owner's profits.

      GoDaddy monitors all CashParking-related traffic for click fraud and takes appropriate action. If clicks are found to be invalid or fraudulent, we will take action, up to and including suspension or termination of a CashParking account.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      While we empathize with their frustration, our customer forfeited any previously earned revenue upon violating our our ******************* Agreement.  As such, we decline the request for credit.

      Thank you again for the opportunity to address the concerns presented by our customer.

      Kindest regards,

      *************************
      Office of the ***** GoDaddy

      Customer Answer

      Date: 12/12/2023

      I appreciate your attention to my concerns. However, after reviewing GoDaddy's response, I find it crucial to address unresolved issues.

      1. Repetitive Responses Without Proof:
         GoDaddy repeats claims without offering evidence, leaving decisions seeming arbitrary.

      2. Clear Accusations Without Proof:
         The business accuses me of click fraud without providing any supporting evidence, raising concerns about fairness.

      3. Evading Payouts and Self-Interest:
         - Ads still appear on my sites, questioning where the revenue goes post-suspension.
         - GoDaddy suggests renewing an inactive account, raising confusion.

      4. Inadequate Security Measures:
         - Failure to block immediate site access challenges their security effectiveness.

      5. Lack of Evidence and Advertiser Complaints:
         - No evidence supports their claims.
         - No advertiser complaints have been presented.

      6. GoDaddy as an Advertising Partner:
         GoDaddy should prove they didn't profit from my sites.

      I communicated that if fraud were my intent, I wouldn't invest in high-value domains. Why risk thousands if fraudulent activities were my goal?

      Until GoDaddy provides evidence or proves no profit from my sites, I request an unbiased investigation.

      Sincerely,
      *******************************

      Business Response

      Date: 12/19/2023

      Thank you for the opportunity to address our customers additional concerns.

      While we understand their frustration, we stand by our previous response. GoDaddys Fraud Team had thoroughly reviewed the traffic associated with the domains in question. These indicated that some domains were involved in fraudulent amounts of Click-through traffic or other fraudulent traffic patterns, and our decision is final.

      Thank you again for the opportunity to address the additional concerns presented.

      Kindest regards,

      *************************
      Office of the *** GoDaddy
    • Initial Complaint

      Date:12/04/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 26th I made an offer/bid for getoffersonline.com. I got a counter offer from the seller of $99 for the Domain which according to the email was good till December 4th.I thought about the offer for a few days and decided to accept the bid/offer before the deadline but when I went to go to the page where you can accept the offer on December 1st it was gone it said I had not won the bid for the Domain it was no longer available.Mind you in the email it stated the offer was binding till December 4th but when I went to go check the Domain had changed price to a whopping $2,990.I reached out to support online after exchanging screenshots and back and forth that took forever without and without any resolution I was told to reach out to Godaddy auctions.Which I did on December 1st without any response. Here is the automated response I got back.Hello,Thank you for reaching out to the GoDaddy Aftermarket team.A case with ID ******** has been created.You can expect a response within 72 hours.Here is also part of the email I got from godaddy auctions after when I got the counter offer on the 27th,The offer is valid through December 04, 2023 12:16 PM. Whether you accept the offer or make a counter offer, you must respond by December 04, 2023 12:16 PM. After that, the offer is no longer binding and the seller may accept other offers.If you have any questions, contact Customer Support:From the paragraph above it makes it seem the counteroffer I was sent was binding till December 4th but that is not true as Godaddy gave me no means of purchasing the Domain and the seller increased the price by thousands of dollars not fair or ethical.My Customer number is #: *******

      Business Response

      Date: 12/08/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On November 26, 2023, our customer placed an offer on the domain name in question through GoDaddys Auctions platform.

      GoDaddy Auctions is a service provided to help facilitate the buying and selling of currently registered domain names, where GoDaddy provides a venue and transaction facilitation process.  GoDaddy is not the owner of the domain names listed on the Auctions website.

      On November 27, 2023, our customer received a counteroffer for the domain.

      On November 28, 2023, the seller removed the domain name listing from GoDaddy Auctions.

      On November 29, 2023, the domain name was listed again through GoDaddys Auction platform at the sellers chosen price.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      This office has connected with our customer to let them know we are looking into their concerns and will follow up with them when we have more information to share.

      Thank you again for the opportunity to address the concerns presented by our customer.


      Kindest regards,

      ******
      Office of the ***** GoDaddy
    • Initial Complaint

      Date:12/03/2023

      Type:Sales and Advertising Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a domain and website at sometime in the past and lost track of it. I just recently had two charges on my credit card $76.62 on Nov 8, 2023 $294.09 on Nov 30, 2023 I contacted customer service to **************************** cancel the products and request a refund. I got a person from ***** on chat who was not only incredibly slow but just kept giving me the run around. This was the most ridiculous customer service and perhaps intentionally designed to minimize refunds.

      Business Response

      Date: 12/08/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On October 16, 2022, our customer signed up for a one-month free trial of our Website+Marketing (W+M) Premium via online transaction.

      On November 8, 2022, our customer manually renewed the W+M Premium plan for a one-year term via online transaction. During this transaction, they signed up for a one-year free trial of our ********* 365 (M365) Email Essentials plan.

      On November 8 and November 30, 2023, per our customer's account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with them. GoDaddy provides its customers with full control over renewal preferences. At any time, they may log into their account and modify those preferences, as account management is a customer's responsibility. 

      On December 3, 2023, our customer contacted our Care Team via online chat regarding their billing concerns. Our Care Team advised that they would need to delete the products from their account to receive a refund, per our Refund Policy, available here: ***************************************************/refund-policy

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We encourage our customer to manage their account settings to prevent unwanted renewals by the steps in this article: *****************************************************************

      As our customer is still within refund policy, we request they delete the products from their account. The steps to delete products can be found here: ***********************************************************************************************

      Once deleted, they can email us at *********************************************** to request a refund.

      Thank you again for the opportunity to address the concerns presented by our customer.

       

      Kindest regards,

      ****
      Office of the *** GoDaddy

      Customer Answer

      Date: 12/11/2023

      I do not accept the response because despite the arrogant response from GoDaddy, I have still not received my refund.

       

      Business Response

      Date: 12/12/2023

      Thank you for the opportunity to address the complainants additional concerns.

      We stand by our previous response. The requested refunds have been issued, and corresponding confirmation receipts were sent to the email on file. We ask that our customer please allow three to five business days for the refunds to reflect at their financial institution.

      Thank you again for the opportunity to address the additional concerns presented by the complainant.

      Kindest regards,
      ****
      Office of the *** GoDaddy

      Customer Answer

      Date: 12/12/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       
    • Initial Complaint

      Date:12/02/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Godaddy hosts 3 of my websites. They strongly encouraged me to purchase an SSL (security) for my website www.LocateYourLocation.com. Since then, it almost never works and gets hacked constantly. My other sites never had a problem. The locate site is not a complex site and is similar to the others. Godaddy said I need to purchase a security monitor for $155. I did in August 2023. My site was down for most of the time since. I don't have time to call them every day b/c I'm put on hold, cut off, or given someone that has no experience. I cancelled my hosting and want a pro-rated refund. Based on the pro-rated time for each service, I would like $187.00 refunded.

      Business Response

      Date: 12/06/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On April 19, 2018, our customer purchased a Deluxe cPanel Web Hosting plan for a three-year term via a phone transaction. This hosting plan has been regularly renewed each year both via manual and automatic renewal transactions. The most recent renewal was an automatic renewal in accordance with our customers account settings on April 19, 2023.

      On June 22, 2020, our customer purchased a Managed SSL Certificate. This certificate was not renewed and was subsequently canceled from our customers account on July 22, 2021, due to non-payment.

      On August 5, 2021, our customer purchased a ************************* plan for a one-year term via a phone transaction. This service was automatically renewed in accordance with our customer's account settings on August 5, 2022, and 2023.

      On December 2, 2023, our customer contacted our *********** to have their products and services canceled from their account.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.

      Per our Refund Policy, located below for our customers viewing convenience, the renewals in question are no longer eligible for a refund.

      ******************************************************************

      Thank you again for the opportunity to address the concerns presented by our customer.


      Kindest regards,

      ******
      Office of the ***** GoDaddy

      Customer Answer

      Date: 12/06/2023

      I am rejecting the businesses response, and reiterate that Im being more than fair to settle with a prorated refund rather than a full refund. The service I paid for was sub par and did not work. Whenever I called customer service, I would get a different response each time, depending on who happened to answer the phone. I never got what I paid for. A responsible company would offer a full refund since the service purchased was ineffective and did not live up to the terms of its promises. Still, I will accept a prorated refund, and my calculations are more than fair.

      Business Response

      Date: 12/12/2023

      Thank you for the opportunity to address our customers additional concerns.

      We stand by our previous response. Our customer did not contact our *********** between June 29, 2022, and December 2, 2023, with any concerns regarding their account.

      Further, GoDaddy provides its customers with full control over renewal preferences who may, at any time, log into their account and modify those preferences.  GoDaddy also sent our customer email notifications of the pending renewals before taking renewal action as directed by our customer.

      As such, and in accordance with our Refund Policy, we respectfully decline their request for a pro-rated refund.

      Thank you again for the opportunity to address the additional concerns presented by our customer.


      Kindest regards,

      ******
      Office of the *** GoDaddy

      Customer Answer

      Date: 12/12/2023

      Godaddy claims I did not contact them earlier. This is not true. I have had to contact them dozens of times since their advising me to purchase an SSL for www.LocateYourLocation.com. Since then, I've spent more than 20 hours on hold/speaking with customer service agents that tell me wildly different things. A common phrase from any customer service agent is "I don't know who told you that" which is a strong indication of the mismanagement of this company. I've called for the security services to fix my site countless times when I've noticed that my site was down. I do not check my own website every day but each day I do check, it was down. The last time I caught it down (and who knows how long it was down - definitely not Godaddy) I called and I was on my last nerve. I've given this company dozens of chances to simply provide a competent service and they have never lived up to their motto (exceeding your expectation - a phrase I've heard 1000 times while on hold - it always makes me laugh. How about just meet my expectation?) 
      I do not accept this insult of a response. Especially after the money spent, the repeated lack of service, the disorganization of what they call customer service, and the ridiculous idea that I'm past their refund policy date despite my repeated calls and complaints to them that go nowhere and are never resolved. What I'm asking for is beyond reasonable. A pro-rated refund for my last useless payment. 
    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 30th I went to Godaddy's website to update my credit card and pay an invoice. The payment page did not provide confirmation that the payment went through. The details of the bill did not change. I hit the button a second time a confirmation came through then. I looked at my credit card and I was charged twice. I contacted them immediately to see if the double charge would be refunded. I was told NO they have now way to roll back time. But the websites good for 4 years now, not the 2 years I was paying for. I've looked online and this seems to be happening more often then not. I believe their system is set up this way on purpose to boost sales and trick there customers into things they didn't want. When I asked for someone that can exclate this problem and refund me my money I was told there not going to do it.In summary I payed a bill twice they took the second payment and applied it to a future bill that wasn't due for 2 more years and are refusing to refund the $45. Cause there system can't do it. This isn't about the money. Its more about the blatant disregard for peoples finances. I consider this a theft and I could use some help. They also told me to contact a lawyer cus there's nothing they're gonna do. This doesn't feel like a reputable company.

      Business Response

      Date: 12/04/2023


      Thank you for the opportunity to address our customer's concerns. 

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ********************************************************;

      On November 30, 2023, our customer manually renewed a domain name registration for a two-year term.  One minute later, our customer processed another renewal for the same domain name, for a two-year term.  

      GoDaddy, as a registrar, acts as a broker of sorts when registering or renewing domains.  GoDaddy pays funds to the particular domain registry in good faith to register or renew a domain for a customer, and has limited abilities to receive refunds for those funds.  These time frames are part of the basis of our Refund Policy.  Typically to refund renewed domain names, the domains would need to be canceled.   

      RESOLUTION: 

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 

      As a goodwill gesture we have refunded the second charge.   

      Our office attempted to reach our customer by phone to address their experience.  Unfortunately, we were only able to leave a voice message.  Our office remains available to assist our customer and will look forward to connecting with them to resolve any outstanding concerns.  

      We appreciate our customers candid feedback about our service levels.  GoDaddy strives to offer the best service levels in the industry. 

      Thank you again for the opportunity to address the concerns presented by our customer. 

      Kindest regards, 

      **********************;
      Office of the *** GoDaddy 
    • Initial Complaint

      Date:11/30/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Office 365 email account in July 2023 through GoDaddy. Since purchase we have not been able to use the product to email our employee union members (as was the entire purpose of purchasing this product). We are unable to create email distribution lists, add or delete email contacts, etc. We basically can receive email and send an email to one or two people, but not in bulk as the distribution lists do not function under GoDaddy's umbrella. GoDaddy continues to put me off, close support tickets, and tell me the issue is resolved when it clearly is not. They guarantee 72 hours for ticket support to be handled or six days maximum. It has been 14 days since I opened my most recent support ticket, which they closed Nov. 27th without repairing the issue. When I ask for a refund they simply point me to a how-to article and ignore my refund requests.

      Business Response

      Date: 12/05/2023

      Thank you for the opportunity to address our customer's concerns.

      Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

      On July 16, 2020, our customer purchased an M365 Email Essentials plan for a three-year term via an online transaction.

      On July 10, 2023, our customer upgraded their M365 Email Essentials plan to an Online Business Essentials plan and renewed the service for an additional three-year term.

      Between November 17 and 30, 2023, our customer contacted our *********** on several occasions regarding issues they were experiencing with managing their contacts and distribution lists. Our customer care guides attempted to work to the best of their ability to help resolve the technical issues our customer was experiencing.

      RESOLUTION:

      GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

      This office has since connected with our customer and will continue working with them to help bring their concerns to an amicable resolution.

      Thank you again for the opportunity to address the concerns presented by our customer.


      Kindest regards,

      ******
      Office of the ***** GoDad

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