Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Indeed.com regarding the suspension of my business account. In March 2025, I created an account for my company, but shortly thereafter, my account was paused. I was informed that the pause was due to the need for verification of my business's legitimacy. I submitted a document from your provided lista Spectrum billas requested.However, my appeal was denied with the explanation that my account "does not meet our requirements." When I asked for clarification regarding what specific requirements I failed to meet, I received no further explanation, only a reiteration that my account does not meet the requirements. Despite my repeated requests for transparency, I have not received any additional information.I am more than willing to submit additional documentation to prove the legitimacy of my business, as I am currently seated in my office typing this message. Unfortunately, it appears that Indeed's system, possibly automated, has rejected my account without adequate review or human response.Indeed.com is the leading platform for job postings, and I would like to use it to hire employees. However, I am currently unable to do so due to the lack of transparency and the unjustified suspension of my account.I request that my account be reviewed by a human representative and that I receive a clear and detailed explanation of what documents or requirements are necessary to resolve this issue. I would appreciate your prompt attention to this matter.

  

  Business Response

  Date: 05/02/2025

  Hi ******* and the BBB. To explain, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. ******* did submit an appeal and sent over documentation. Our internal team responded back on this appeal that the account will remain disabled. We went ahead and submitted an internal request to have everything re-reviewed for a second time. At this time, we have heard back and our internal team concluded once more that the account will remain disabled. As the account has been disabled by Indeed ******* does not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users interest. This is a final decision that will not be reversed. We apologize for any inconvenience this has caused. If ******* has urgent hiring needs, we highly suggest they utilize other hiring services. As this is a final decision that will not be reversed, we consider this matter closed. Best, Indeed Support. 

  Customer Answer

  Date: 05/05/2025

  Complaint: 23266302
  
  I am rejecting this response because:
  
  I still have concerns regarding the handling of my account, as well as the lack of transparency in the decision-making process.
  Indeeds response mentions that accounts are reviewed to verify the connection between the account creator and the company. However, despite my submission of the required documentation, there has been no clear explanation of why my account was deemed ineligible, nor any feedback on what exactly triggered the account's suspension. The vague statement that Indeed may reject or remove any job and may disable any companys account, for any or no reason does not provide any actionable insight into the specific issues with my account or what corrective actions might be necessary.
  
  I also believe this lack of transparency and failure to offer a clear explanation leaves me without recourse or the ability to resolve the issue on my end. As a business, I rely on Indeed as one of the primary platforms for recruiting, and the account suspension severely impacts our operations.
  
  Regards, 
  ******* ******

• Initial Complaint

  Date:04/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a job ****** and my account was hacked. The hacker created an employer profile using my personal information and is creating fake job postings using my personal information WITHOUT MY KNOWLEDGE OR CONSENT. There is no option to close my account or to change my account. I sent a Privacy Breach email to Indeed Privacy Officer asking them to delete my account or to freeze it to stop the hacker. NO response. I called Indeed 2 today and they told me they cannot help me because i am a job seaker not employer. This is crazy , someone is using my account to post fake jobs and steal people information and Indeed does not care about that. They are permitting hacker pretending to be employers hack accounts and steal peoples information, but they wont help me lock my account because I am a job seeker. Today is April 29 2025. If Indeed cares about security delete my account and remove the hacker

  

  Business Response

  Date: 04/30/2025

  Hi ****** & the BBB,

  ****** submitted a request to our Job Seeker Success and has received assistance.

  We can confirm that Julians account has only been created in the last 24 hours and there is no Employer account linked to it. All accounts have an option to click on Employers/Post Job in the top right corner. If Employer links are clicked on it may trigger the creation of an Employer account. As it stands there is no evidence of jobs posted on an employer account linked to Julians email address.

  As this addresses Julians concerns we will consider this case closed, ****** is welcome to continue communicating with our Job Seeker Success team for further assistance.

  Kind regards,

  Indeed Support

  
  

  Customer Answer

  Date: 04/30/2025

  Complaint: 23263221
  
  I am rejecting this response because:

  The login ID and password are the same as before. They deleted my profile as a job seeker, but they left the EMPLOYER PROFILE and billing subscription information using my email address.  . They left my EMAIL in the employer section .
   THEY ARE USING MY EMAIL ADDRESS IN AN EMPLOYER PROFILE WITHOUT MY KNOWLEDGE OR CONSENT  TO FACILITATE IDENTITY THEFT AND FRAUD . I AM REQUESTING FOR THE LAST TIME TO REMOVE MY EMAIL ADDRESS FROM THAT EMPLOYER ACCOUNT  , reset the ***** and Password 
  

  PLEASE SEE ATTACHED EMAILS AND SCREEN SHOTS SENT TO INDEED THREE (3) TIMES REQUESTING THE REMOVA;L OF MY EMAIL ADDRESS FROM THE EMPLOYER ACCOUNT

   

  There are many complaints online of Indeed accounts being hacked and used to facilitate identity theft and fraud on Rededit, and *******************   links are below 
  
  ******************************************************************************************************************************
  

  **************************************************************************************************************************************************************

  Regards,
  
  ****** *****

  

  Business Response

  Date: 05/02/2025

  Hello ****** and the BBB,

  We noticed the same messages coming through different channels. Please note that the same team is working on them so there is no need to reach out to Indeed using different channels.

  Having said that, we can confirm that we have no account registered on *************************** as it was successfully closed. As was communicated earlier, there has been no suspicious activity on the account and there are no jobs set up in the past on an employer account using that email address. Therefore, we can guarantee that the account is not compromised in any way.

  We consider this case closed.

  Best regards,

  The Indeed Team

  Customer Answer

  Date: 05/05/2025

  Complaint: 23263221
  
  I am rejecting this response because: they are lying. Attached are screenshots of the employer account on May 3 2025 using my name, phone number and personal email address ******************* As a result i have filed a PIPEDA complaint with the Privacy Commissioner of Canada for continued privacy breaches , using my personal information in someone else account without my knowledge or consent . Despite revoking my consent and instructing them to remove my email address Indeed refused , continues to lie and commit Identity Theft  
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been submitting my bank statement and business registration but indeed for no clear reason is denying my business the opportunity to be able to post a job and do hiring. I am meeting and following their guidelines and bank statement is acceptable business proof as per their terms but still they are denying and not giving any reason either. I need them to approve my employer account so I could post job and hire people. I have attached email correspondence with them along with my submitted document.

  

  Business Response

  Date: 04/30/2025

  Hello ********* and the BBB,
  
  To explain, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status that you're now experiencing. We see you have submitted an appeal to our moderation team which is the correct process. 
  
  Our moderation team reached out to you yesterday requesting for additional documentation. We recommend that you follow up on that email so the review process can continue. Please note that our here does not review accounts/documents. We have a dedicated moderation team in place so you need to follow up on the existing appeal.
  
  Once the appeal is reviewed, a final decision will be made and you will be emailed regarding the decision from ******************************************* Please whitelist this email so that we can make sure it is received. It is important to note that this appeal will not guarantee visibility on the site. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information.
  
  *** Please note that publicly available, handwritten, or editable versions of documents cannot be used to verify your account.
  
  Best regards,
  
  The Indeed Team

  Customer Answer

  Date: 04/30/2025

  Complaint: 23262990
  
  I am rejecting this response because: I was told to provide certificate of incorporation or registration with government for business as bank statement with business name and address were not accepted. I did that, as attached in attachments, I provided Alberta Business Registration certificate, proof of filing document also which show my name, business name, domain, address, everything. This is document that business registry provide in *******, ****** to all government registered sole proprietary businesses as proof of business registration. STILL i got email that document does not meet requirement and rejected. This is absurd as the document submitted and attached to this email is the official Alberta business registration document. My bank statement for business is official document as per your policy, that was also refused, this make no sence to me, these people in verification document just dont know what document are official for which country, I need a canadian or north american person to review this. I have attached email chain and business registration document here. 
  
  Regards,
  
  ********* *****

  

  Business Response

  Date: 05/02/2025

  Hi ********* and the BBB,

  The document was deemed unverifiable by our moderation team because it is publicly available. Please note that publicly available, handwritten, or editable versions of documents cannot be used to verify your account.

  Our moderation team reached out to you on Wednesday requesting for additional documentation. We recommend that you follow up on that email so the review process can continue. Please note that our here does not review accounts/documents. We have a dedicated moderation team in place so you need to follow up on the existing appeal.

  Best regards,

  The Indeed Team

  Customer Answer

  Date: 05/05/2025

  Complaint: 23262990
  
  I am rejecting this response because: I submitted my governement issued business registration document as attached in this email. Your email to me states that 

   

  *Business license/Articles of Incorporation (or other government-issued certificate)

   

  Is a valid form of verification, which I am submitting again and again. Its not publicly available, its private business registration certificate along with proof of filing for trade name. I have also submitted my business bank statement, still your moderation team keep rejecting approval. It is clear to me that your moderation team is not doing its work properly or even making an effort to open and read the documents submitted. You can check the attachment and see that article of incorporation is submitted but still being rejected. This is exact document that rejection email is asking for, and I am submitting again and again. 
  
  Regards,
  
  ********* *****

  

  Business Response

  Date: 05/09/2025

  Hello ********* and the BBB,

  After escalating your case with our internal Trust & Safety team, the account is now verified so it's fully accessible and ready to be used.

  Please note, as per Indeed's policies, Indeed reserves the right to reject or remove any job postings and may disable any company's account for any or no reason at any given time. Please reference our Terms of Service for more information. ********************************************;

  Our apologies for the delay in the verification process. 

  We consider this case closed.

  Best regards,

  The Indeed Team

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Indeed.com had a job posting listed on their website for a remote position through a company in ******* (*************). Only after applying for the job and later becoming aware that something wasn't right about this job, I contacted the company (*************) personally on 04/24/2025, at which time I was advised by a ******* employee that they have received around 2 dozen similar inquiries regarding the same job posting on indeed.com. That employee advised me that the posting was a scam, they are not currently hiring and they have never heard of the "Hiring Manager" that had contacted me. The same employee advised me that the company had contacted Indeed on more than one occasion advising them of this scam and had asked Indeed more than once to remove this scam positing, which they chose not to do. The employee was very apologetic to me, and stated they cannot do anything else except advise Indeed that the posting is a scam, which they did, and he wasn't sure why Indeed was refusing to remove the scam posting.

  

  Business Response

  Date: 05/02/2025

  Hi ***** and the BBB, Indeed takes job seeker security and reports of fraudulent activity very seriously, and we are always investigating ways in which to mitigate against this type of activity. For this purpose, we have a large and well-resourced Trust & Safety team that works diligently to identify and prevent fraudulent activity on the site. We have looked into this matter and, based on our investigation, we were not able to locate an account for ***** using  the email provided on the complaint. In this case we would need Terris Indeed account email in order to try locating the job in question. It would also help our investigation if ***** can provide the title of the job or the job post URL as well. Once ***** provides the requested information above, we can investigate further. Best, Indeed Support.

  Customer Answer

  Date: 05/06/2025

  Complaint: 23257905
  
  I am rejecting this response because: While I do appreciate your attention to this matter, I have deleted my account with ******************** due to this issue and will not be creating another account (I also requested all of my information be deleted from their website).  I was also not able to locate the job again when I went back and searched for it on the site (on the same day I deleted my account), indicating it may have been removed by that point.  The job posting was for ************ (headquartered in **) and it was on the site as of 04/19/2025.  The specific job title was: Information Input Clerk.  It is likely that someone else may have fallen victim to this same scam, indicated by my conversation with the actual employer on 04/24/2025.  It was during that phone conversation I was advised they had contacted Indeed "more than once" asking for this job posting to be removed and that they had received about 2 dozen other calls regarding this same situation.  Maybe the other victims kept their Indeed profiles/ accounts active and you can find the posting that way.
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Indeed employer account which I have been paying for was suspended for no reason. I called support to fix the situation and they could not tell me what I did wrong and that they cannot help.

  

  Business Response

  Date: 04/24/2025

  Hello ***** and the BBB,

  All accounts and jobs go through our standard reviewing process before they can become fully active on our site. The account has gone through our reviewing process and our moderation team has concluded that we will not be able to show these openings in our search results. This decision is final and we will not be re-reviewing it.

  We would also like to point out the following terms in our Terms of Service ********************************************************************:
  Introduction to Indeed's Terms of Service
  Indeed may reject, remove, or limit visibility to any User Content (as defined [in section D.2]), and Indeed may disable any account or restrict your ability to use all or parts of the Site, for any or no reason without notice. Although Indeed may indicate why User Content or an account has been removed or disabled, we cannot give every reason why User Content or an account may be removed. We always retain the right to remove any User Content or account if we feel it is in our interest or our Users interest.

  If you have urgent hiring needs, we highly suggest utilizing other hiring services. We apologize for any inconvenience this has caused. 

  Best regards,

  The Indeed Team

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a boutique recruitment firm based in *******, ******. We specialize in hiring for the healthcare sector. Specifically, for highly technical roles. Since June of last year, our employer account has been suspended by Indeed. We have appealed this twice. We have also tried to reach out in person to various levels of management to resolve the issue. We are only told that the 'security team operates independently and no one can speak to them.'We have been asked to provide documentation as proof of our company's existence. Which we have. This was rejected as well. We have been following up for nearly a year with no resolution in sight. We would like our account reinstated so we can continue our work.

  

  Business Response

  Date: 04/23/2025

  Hi Sajessh and the BBB. We have not located an employer account in our system for the email address that was provided on this complaint, ************************ For us to look into this further, we will need the actual email address for the employer account in question. Best, Indeed Support. 

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our employer account was running ads last month in multiple different locations as we are a rather large organization. Suddenly our account was suspended and we were unable to invite candidates via the Smart Sourcing feature indeed offers. This was a large issue so I promptly submitted a request to appeal this decision. The decision was appealed successfully but about a week later we ran into the same issue and I had sent in another appeal. At this point, I wanted to know what we were doing wrong so I called indeed directly but I couldnt find anything out. I then asked our team to look over the terms of service to see if we were doing something inappropriate but nothing huge stood out.A week later for the third time now, the issue came up and I submitted another appeal only this time, the appeal was denied. Obviously we were doing something wrong and we wanted to make it right but we were shooting in the dark cause we were never given a reason for any of the recent suspensions. I would like to resolve this in two easy steps. 1. By letting us know what we have been doing wrong so we can grow and do better.2. We would like to request another opportunity to start using the Smart Sourcing feature.Indeed is the best. Let me be clear though, without Smart Sourcing and the ability to send invites we will have a huge drop in volume and will have to move to alternative sites.

  

  Business Response

  Date: 04/17/2025

  Hello **** and the BBB,
  
  Thank you for reaching out and sharing your concerns. We understand how frustrating it can be to have your account suspended multiple times without clear guidance on what went wrong.
  
  We can see that the appeal has been resolved resulting in the suspension lifted and the outcome was communicated with you today.
  
  It appears that the account was flagged for vague messaging or general recruitment. Please note that each message must be for a specific purpose and must include pertinent details.
  
  We encourage you to view our Resume Policies to ensure you get the most out of your account and help prevent your account from being suspended again. ******************************************************************************************************;
  
  We review all accounts to ensure our job seekers have the best experience possible. Thank you for your continued use of Indeed for your hiring needs.
  
  We consider this case closed.
  
  Best regards,
  
  The Indeed Team

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint about the suspension of my employer account on **********************. While I understand that Indeed states they reserve the right to suspend accounts, my experience has felt unfair-particularly with the loss of data I paid for and the handling of my refund. My account was suspended without clear prior warning, only after multiple attempts to get clarity was I told it may have been due to a screening question asking candidates to submit a voice recording reading a script. This task was intended to assess whether candidates could handle the verbal aspects of a cold calling role- a core skill for the position. The lack of warning or opportunity to adjust my posting beforehand was concerning. Following the suspension, I lost access to applicant data, including CVs and communication- information I had paid for. This rendered the service ineffective and left me unable to follow up with candidates Id invested in reaching. I was eventually offered a partial refund, but described it as a commercial gesture, not an obligation. This is troubling, as Indeed states they can suspend accounts at will, leaving customers without compensation for disrupted paid services. Given Indeed's level of market dominance, this approach may create serious risk for businesses relying on their platform. Even after the suspension, I continued receiving automated updates from Indeed (e.g., *name* is no longer interested in __ position). To the best of my knowledge, these emails did not include a direct unsubscribe link, which raises some concern given what I understand about anti-spam regulations. Ive seen similar complaints from other businesses on BBB. Based on that, I wouldnt be surprised if this ultimately leads to a class action. I would like access to this account back, as ********************** is a key player in the recruitment ************* relied on it heavily for our staffing needs, we are open to making the necessary changes as requested by indeed for our future postings. Thank you.

  

  Business Response

  Date: 04/30/2025

  Hi ******* and the BBB. We directly emailed ******* on April 24, 2025 providing more information about the moderation on their account. Requested additional information in order for our internal team to continue with the account review. ******* has not responded. Please see the attached PDF of the email that was sent. If ******* responds back we will further assist. At this time, we consider this matter closed. Best, Indeed Support. 

  Customer Answer

  Date: 05/01/2025

  Complaint: 23205408
  
  I am rejecting this response because:
  

  We have now responded to the email sent by indeed and await a response, Apologies for the delay,
  
  Regards,
  *******

  

  Business Response

  Date: 05/12/2025

  Hi ******* and the BBB. We are currently in contact directly with ******* via email. In addition, we are still working with our Trust & Safety Team to ensure the account/jobs are in compliance with our policies and guidelines. We have explained to ******* that we have passed everything they provided to our internal team and once we hear back from them, we will let them know. This is being handled accordingly and we will continue to assist *******. Best, Indeed Support. 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************************************************@********* ************** *******, GA, *****, USThere's an issue with your profileDuring our review process, we found that your account and/or profile may be in violation of our Terms of Service and Job Seeker Guidelines.Your Indeed profile has been set to 'Employers cant find you on Indeed,' meaning that employers cant find your profile when searching for candidates on ************************* help ensure the safety of job seekers and employers Indeed reviews accounts and profiles. This also means that you cant apply for jobs or message employers using your Indeed account at this time. You can submit an appeal and learn more about Indeed's content moderation processes here.Filed an appeal - even though I DONT KNOW WHATS WRONG - they replied stating they will not remove the effective ban. They STILL did not tell me what I needed to do to to rectify the situation. The ONLY thing I can think of is MY LEGAL BIRTH LAST NAME.

  

  Business Response

  Date: 04/17/2025

  Hi ******* and the BBB,

  After receiving Brandons I escalated this internally for further review with our Trust & Safety team. After investigating further, they have confirmed that the initial decision to block Brandons resume was incorrect and they have now fully reinstated it. ******* should be able to use his Indeed account as normal again.

  In order to protect the integrity of our review process we may not be able to share details on why the account was originally blocked but I can advise that it was not related to Brandons name in any way.

  As this case has been fully addressed and the outcome is in line with Brandons request we will consider this case closed.

  Kind regards,
  Indeed Support

  
  

  Customer Answer

  Date: 04/17/2025

  Complaint: 23204491
  
  I am rejecting this response because:
  

  This isn't just happening to me - it's happening to other Indeed users. Many people have stated as such on sites like Reddit. 

  Not providing a REASON as to why we all have been blocked ensures our accounts can be flagged AGAIN. How can I possibly avoid the underlying justification I am cannot avoid it in the future. I'm still taking this to social media.

  Let's ensure Indeed loses market share and collapses under its own stupidity. I have already downloaded my data. I will be deleting my account today. 

  
  ******* *****

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company has posted many ads with Indeed. The last few we posted, two of which were copies of previously run ads greatly underperformed. To the point that we got 0-1 applicants a day even in the beginning with the premium plan. Never happened before even without the premium plan. We contacted Indeed, were given a ticket number, never heard from them again. Finally, several days later, after posting another job with the same problem, we contacted Indeed again. They promised a response that day. Still nothing. That latest ad has had two applicants in a week on premium. We have been with Indeed for years and know that is not right. The first ****** we spoke to also admitted something was not working correctly for the kind of response we got and we have the transcript of that conversation. We asked for a refund for all the days that we had this lack of service and were told we'd receive a "curtesy credit". After we said it's not a curtesy and that we'd be contacting the BBB and attorney general, we were then assured Indeed would "cooperate on that" and we'd be given credit for "any charges that make you feel invalid". Of course, no credit was made to our account. We would like a credit to our account and our account to fixed in a swift manner. Tired of hearing from everyone we talk to that they can't do anything about it.

  

  Business Response

  Date: 04/09/2025

  Hello ******** and the BBB,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced with your recent job postings on Indeed.
  
  We understand your frustration regarding the underperformance of your ads and the lack of timely communication from our support team. We take these concerns very seriously and are committed to resolving this issue promptly.
  
  Regarding the candidate quality, at Indeed employers are charged per click to advertise a job on Indeed, not per candidate. Unfortunately, we are not directly involved in the hiring process so we have no control over the quality or quantity of the candidates that apply to your jobs. In addition, you can pause or close a job posting at any time. It is the responsibility of the account holder to keep track of any sponsored jobs.
  
  It's also important to note that Indeed is a self-serve platform. The account holder is responsible for ensuring that the correct job postings are opened and closed in a timely manner. This practice is crucial in avoiding any unwanted charges. Our platform is designed to give you full control over your job postings, providing flexibility and efficiency. However, to maximize these benefits and prevent unnecessary costs, we recommend regularly reviewing and managing your active job listings.
  
  At the moment, we can see that 2 sponsored jobs are still active on the account registered on ************************************** As mentioned, we recommend regularly reviewing and managing your active job listings.
  
  As a gesture of goodwill, we will be issuing a credit to your account of 350 USD. This credit will be applied to your account within the next few moments.
  
  We value your long-term partnership with Indeed and are committed to providing you with the best possible service. If you have any further questions or need additional assistance, please do not hesitate to contact our support team directly through your account at the Help button.
  
  Thank you for your patience and understanding.
  
  Best regards,
  Indeed Support