Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a frustrating experience with Crest Nissan when purchasing a 2014 ****** RAV4 on June 2, 2023. The vehicle was advertised as a one-owner, no-accident car for $18,874, but the transaction revealed many deceptive practices.1.Ad-Price Disc***ancy: Despite the ad price, I was charged $19,736.27 before any taxes, add-ons and fees. I was told the extra was for mandatory pre-sale ***airs, including a bumper ***lacement. However, the bumper was not ***laced, and no breakdown of these ***airs was provided. My inquiries were ignored.2.Condition Mis***resentation: The vehicle was shown online in pristine condition but had visible damage to the bumper and fog light upon inspection. The sales *** assured me the bumper would be ***laced, but it was only minimally patched.3.False Accident History: The sales *** verbally guaranteed the car had no accident history, supported by the CARFAX ***ort. Post-purchase, I discovered it had been in two prior accidents (2018 and 2019). Crest Nissan dismissed this, claiming no control over CARFAX inaccuracies, despite their verbal assurances being key to my decision.I couldnt file a complaint earlier as I only recently discovered the accidents and faced significant personal challenges, delaying my ability to file a complaint.Attempts to resolve the issue were dismissed. The general manager refused responsibility, accused me of extortion, and finally offered an in-person meeting despite me living hours away.I request an investigation into Crest Nissans practices and to hold them accountable for their deception. Specifically, I seek:A thorough investigation into their ad and sales practices.Inflation *** compensation for the price disc***ancy, promised ***airs and false verbal assurance of no accident history.Assurance that other consumers are protected from similar practices.Crest Nissans actions show a clear pattern of mis***resentation and evasion. Action is needed to prevent further consumer harm.

  Business Response

  Date: 01/15/2025

  I have discussed all of Mr. ********** concerns with him from the purchase of the 2014 ****** RAV4 back in June of 2023. I have attempted to address Mr. ********** accusations, brought to me a year and a half after his purchase, but we are unable to come to an amicable resolution. I have provided Mr. ******** with the documents, that he signed, stating that the vehicle was sold as-is and there was "Nothing Owed" or promised in conjunction with the sale. I also provided the copy of the Carfax, timestamped with the date of which he made the purchase, along with the Carfax disclosure that he signed stating Crest Nissan is not attesting to any of the information included in the Carfax or attesting to its completeness as Carfax is a 3rd party and unrelated to Crest Nissan. As for the pricing of the Vehicle, I provided the purchase agreement where Mr. ******** agreed to the price and paid in full for the vehicle. I find it difficult to understand how Mr. ******** agreed to the price, in writing, paid for the vehicle and is now contesting the price of the vehicle 18 months later. In fact, upon review I found that Mr. ******** agreed to the price of $21,728.16 and eventually contracted and paid only $21,700. 

  Customer Answer

  Date: 01/15/2025

  I appreciate Crest Nissans response, but it fails to address my key concerns and includes several misleading statements.
  1.Price Discrepancy: Crest Nissan has yet to explain why I was charged more than the advertised price of $18,874. They claim I agreed to the final price of $21,700, but this disregards my complaint that I was told the higher price included necessary repairs, such as a bumper replacement, which were never completed. Despite my repeated requests, Crest Nissan has provided no breakdown of these supposed repairs or any justification for the price increase. This unexplained discrepancy is central to my complaint and remains unresolved. As I previously stated, I was in urgent need of a vehicle, which is why I reluctantly proceeded despite Crest Nissans questionable practices, such as inflating the advertised price.
  2.Condition Misrepresentation: The dealership verbally assured me the damaged bumper would be fully replaced. Instead, it was minimally patched, contradicting their promises. Simply pointing to an as-is agreement does not absolve Crest Nissan of the misleading statements that influenced my decision to purchase the vehicle.
  3.False Accident History: Crest Nissans reliance on the Carfax disclaimer does not address their verbal guarantee that the car had no accident history. This assurance was a major factor in my decision to proceed with the purchase. The later discovery of two prior accidents, which were not disclosed during the sale, raises serious concerns about the dealerships transparency and sales practices.
  4.Delayed Complaint: While the dealership emphasizes the time elapsed since the purchase, I only recently discovered the vehicles accident history. Personal challenges also delayed my ability to file a complaint earlier. The timing does not diminish the validity of my concerns.
  
  
  Crest Nissan has failed to provide a satisfactory explanation for the price discrepancy, ignored their promises, and dismissed my legitimate concerns. Their response is inadequate, and I remain unsatisfied.

• Initial Complaint

  Date:11/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/2024, I called twice to confirm a car that I was interested was available. I spoke with ***** who checked "two different places" and confirmed it was still available. I scheduled my appt. My mother made it to the dealership first. A different salesman told them the car was sold on Wednesday. Keep in mind this was on a Friday I spoke with them. I immediately called again and spoke to a manager, ****, who confirmed the car was available. When I showed up at my appt, the salesman, ****, that helped me went back to get the keys AFTER he got all my information ONLY to come back and say something was wrong with the car, and I needed to switch to something else. He had no idea what was wrong with it. I asked to speak to a manager. The same manager I spoke with, ****, came over. Said the car was sold that morning. This is now the third different story about the same car, but they were willing to up-sale me to a more expensive car. The classic BAIT AND SWITCH... At this point, I would NEVER do business with them because you have already showed you are dishonest. Could have earned my business if you were honest from the start. What else are they dishonest about?!?!?

  Business Response

  Date: 12/02/2024

  I have reached out to Ms. ******* via phone to offer my apology for the poor communication she received from Crest Nissan and for my team having wasted her time. I personally investigated this situation to determine where we dropped the ball and I am in the process of taking corrective action to keep this from happening to another customer. Upon meeting with the Salespeople, Sales Managers and Service Managers involved in this situation, here is where Crest Nissan went wrong: 

  Crest Nissan traded for a 2013 Nissan Rogue with 147k miles at the beginning of the week. We processed the trade and it was listed for sale on Wednesday, November 27th. Being a newly acquired vehicle, the Rogue needed to go through our Service Inspection Process prior to being sold. With Thursday being Thanksgiving, the vehicle would not be inspected until Friday the 29th. On the evening of the 27th, we had a customer visit the dealership to test drive the 2013 Rogue. The salesperson took the customer to view the vehicle as it was parked behind the dealership waiting on Service. The salesperson was unable to get the vehicle started for the customer to test drive and make a decision on. One of the Sales Managers spoke with that customer and agreed to get the vehicle running on Friday and give that customer the "first right of refusal" before selling it to any other customer.

  On Friday, November 29th, Ms. ******* visited Crest Nissan to test drive and potentially purchase the 2013 Rogue. The Salesperson confirmed it's availability by seeing it parked behind our ************** but was unaware that the vehicle did not run and that one of the managers had promised the vehicle to another customer. This led to a series of mishaps on our end that resulted in the miscommunication and a terrible experience for Ms. ******** We ultimately found that the Rogue had too many mechanical and electrical problems for us to rectify and ended up sending the vehicle to Auction. 

  I would like the opportunity to speak with Ms. ******* directly to express my sincere apology to her and her mother. I would never allow my team to lie, trick or deceive a customer, nor do I feel that their actions were intentional. I have already addressed this with all of the employees involved and have made changes to our process of advertising vehicles before they are inspected in our Service ************************************** would give me a few minutes of her time, I would like to express this to her. I can be reached directly at *************

  ***** *******

  General Manager/Managing Partner

  ************

  Crest Nissan of Frisco

• Initial Complaint

  Date:10/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reviewing my retail installment sales contract it appears I'm been Charged a HIGHER FINANCE CHARGE than ANNUAL Percentage rate. I'm hoping this matter can be resolved without legal actions.

  Business Response

  Date: 10/29/2024

  I reviewed Mr. ********** loan documents to investigate his claims about the APR being incorrect and found this accusation to be completely unfounded. Mr. ******** also filed complaints with Nissan *************, the State of ***** and the **** last year in which all three agencies found his claims to be false and unsubstantiated. I personally called ********************* number and his work number, but was unable to make contact with him. I am not sure if Mr. ******** has a personal vendetta against an employee at Crest Nissan or is just seeking money by way of extortion, but would appreciate him giving me a call directly at ************.

  ***** *******

  ************

  Customer Answer

  Date: 10/29/2024

  I am rejecting this response because:    I need to find out how much does my finance charge show and the annual percentage. Is the finance charge higher then the annual percentage? Yes I've looked at my installment sale contract twice and it shows the finace charge is higher. If the dealership can provide the Annual percentage and the finance charge this will clear everything. Plus the fact I want to make sure the dealership gave me a fair deal. I only have a vendetta against Nissan in how it recommends work when it's previously been done with no visual inspection. 

  Business Response

  Date: 10/29/2024

  I have attached your Retail Installment Contract which fully discloses the "Federal Truth-In-Lending Disclosures". This box itemizes the entire breakdown of the APR, Finance Charges (calculated at this APR), Amount Financed, Total of Payments and the Payment Terms.  If you wish to back in to this calculation, search on the Internet for an Auto Loan Payment Calculator. In the Payment Calculator, input the amount financed ($27,708.50) for a 75 month term at 16.2% APR.  You will arrive at the payment of $593.78 (with the 1st payment set 45 days from the contract date). I hope this clarifies your confusion

  Customer Answer

  Date: 10/29/2024

  I am rejecting this response because:   finance charge is not  higher than an Annual Percentage Rate (APR);  in my case the finace charge is higher. No, a vehicle's finance charge is not higher than its annual percentage rate (APR). I feel the dealership is trying to make me pay more on a vehicle because I didn't do a downpayment. 

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership sold me a car .. a month go.. that was missing bottom splash shield.. I found out when I went for my 1 st car service and the front mound on my door came because it was glued instead being clipped. Manager said the dealership is not responsible even though the car was under their care before selling to me..

  Business Response

  Date: 09/10/2024

  Crest Nissan cannot be responsible for damage caused by an Automatic Carwash at another Dealership. 

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had many issues with my vehicle (2023 Nissan Sentra). I initially purchased the vehicle and there were scratches on the back rear bumper. At the time, I informed the service department, and they did not provide me options to fully fix the issue. Instead, put touch up paint on my vehicle. There wasn't a body shop referral to fix the scratching in the correct manner. I was apalled then, but I did not make it a big commotion. However, now I had my last oil change on 6/5/24. After the oil change, I discovered there was another scratch on the upper passenger door area. This time the Crest Nissan ****************** was the only place that could have made the damage. It looked like they had painted and buffed the scratch made on there behalf without disclosing damage was done. I called in on 6/10/24 to have it repaired, but the service rep ******** had spoke to did not acknowledge my complaint. Instead, he tried putting me at fault. I do not have reason to falsely accuse the company when in fact I mentioned the previous damage to the vehicle when it was initially purchased. I did email the service managers and told the service rep to have the managers call me. However, no one has attempted to reach out. I do not feel comfortable to bring my car back in without proper repairs. At this point, a complaint is my only option to get complete repairs on both damaged areas. I am looking for substantial repairs to have the paint look how it is supposed to. Also, refund of monthly car payments made on the contract so far since the intial due date of 10/30/2023. I am highly repulsed, and hopefully this complaint can seek the resolution needed. Thank you!

  Business Response

  Date: 06/28/2024

  We have been in touch with **************** to rectify the issues with her vehicle. Most of the repairs have been made and we are coordinating with her to finish the remaining issue.

  Customer Answer

  Date: 06/28/2024

  I have reviewed the business response and accept this resolution. I will follow back up with BBB if the next step of the paint repair is not completed or issues arise in any manner.

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Crest Nissan of Frisco Team,I am writing to formally address an ongoing issue with my 2022 Nissan Altima, which I purchased from your dealership on October 16, 2023. The vehicle was sold to me as a Certified Pre-Owned (***) car, with assurances of a thorough 100+ point inspection covering mechanics, electrical systems, cosmetics, suspension, fluids, and more.Shortly after purchase, I experienced mechanical issues and unusual noises, necessitating service. Additionally, there was a noticeable misalignment with the front bumper, initially dismissed as a minor clamp issue. Despite initial fixes, by May 2024, the bumper misalignment had worsened, now protruding on both sides and showing improper sealing alignment from the hood to the bumper and fenders.Upon revisiting your dealership for resolution, I was informed that no further action would be taken on your part. This response is concerning, given the key selling point of *** vehicles is a guarantee of thorough inspection and reconditioning to ensure the vehicle meets strict manufacturer standards.To better understand the issue, I sought a second opinion from **************************** where it was confirmed the vehicle had indeed been in a collision. This discovery is in ***** contrast to the Carfax report provided at the time of sale, which indicated no prior accidents.The revelation that the vehicle was involved in a collision and was not inspected to the standards promised undermines my trust in both your dealership and Nissan's *** program. I am now faced with owning a vehicle that does not meet the "like new" condition I was led to expect.Given these circumstances, I urge Crest Nissan to take responsibility for the oversight and provide the necessary repairs to bring the vehicle up to the expected standard. It is imperative that the vehicle be restored both cosmetically and mechanically, as was guaranteed at the point of sale under the *** program.I hope for a prompt and positive resolution to this matter, restoring my confidence in your dealership and the integrity of the Nissan brand. Please contact me at your earliest convenience to discuss the next steps.Thank you for your attention to this serious matter.Sincerely,***************************

  Business Response

  Date: 06/20/2024

  We addressed ************************** complaint and made the necessary repairs to her vehicle.

  Business Response

  Date: 07/01/2024

  We addressed ************************** complaint and made the necessary repairs to her vehicle.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a certified pre-owned Nissan Rogue 2021 (VIN: *****************) at the Crest Nissan in Frisco, Tx for my wife on Feb 5th, 2024 trading in my ****** Highlander 2021. I noticed a dent on the car recently and took it to a body shop. They looked at it and told me there were a large number of dents all around the car that had been pushed out using s**** drivers and drills. I was shocked as I had bought the car as a certified pre-owned from the Nissan dealership. I immediately took the car back to them. I had a long argument with them and they declined to own up to any of this and told me the car was sold 'as is' and the body paint/dents are not covered in their certification. The manager didn't even want to look at the car because he knew the issue. I asked them if they sold the car knowing the condition of the car and did not inform the customer or declare it. They said they are not required to. I want to understand what are my legal consumer rights. I would have understood if I was cheated by an individual seller, but buying certified cars from dealerships was my assurance of getting good product. Please let me know what I can do.

  Business Response

  Date: 05/15/2024

  We are in communication with **************** and he is trying to find time to bring the 2021 Nissan Rogue to Crest Nissan for us to assess the alleged damage.

  Business Response

  Date: 05/30/2024

  We are in communication with **************** and he is trying to find time to bring the 2021 Nissan Rogue to Crest Nissan for us to assess the alleged damage.

  Customer Answer

  Date: 05/30/2024

  I have reviewed the business response and accept this resolution. They have offered me another trade in which I took. Thank you for your help.

• Initial Complaint

  Date:04/10/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/9/2024 my mother and I used the online ***** Blue Book new car finder to find a Nissan Sentra. We clicked on the one from Crest Nissan and reviewed the car. The ***** Blue Book site has the **** listed and then a cash offer price listed, we then filled out the paperwork and sent the offer into the dealership. The offer stated was ****** plus ttl which came out to aprox to ******. The dealership contacted my mother and invited her to come in and see the vehicle, she explained that we had already test drove the vehicle and just wanted to lock in a price. She asked the sales person TWICE is the ****** the real price and if she came in with CASH would the out the door price be the ****** - give or take a few dollars - be the amount needed. She did not want to come and haggle - he assured her that the price was just as stated and that it would be the ****** +/- a few bucks. He made us an appointment for 6:00pm that night and said the car would be ready. When we arrived, the sales person was "busy" the new sales person had no clue about anything. When we finally got the manager, he said that he could not sell it for that price, the ***** Blue Book "sets" the price and that it was not his fault. He denied that a sales person agreed to the price but would check his recordings and "coach" his sales person in the future. He then agreed that it was indeed his online price but it didn't include his dealership add ons, so the sales person did not think to add these on.. (like *****). He tried to negotiate a new price, we wouldn't even entertain the idea of completing a sale here. This is FRAUD and taking advantage of customers. You cannot ADVERTISE and then CONFRIM and AGREE to a price and set an APPOINTMENT and when the customer gets there change the entire situation, especially when you have the OFFER in WRITING that you had to see in order to the customer data from to call and make this deal over the phone. I want to protect others from this dealership.

  Customer Answer

  Date: 04/12/2024

  The dealer reached out an apologized.  They confirmed that the sales person did indeed confirm the selling price of the car while on the phone with us, twice.  They offered to complete the sale at the agreed price, We declined to do business with this dealership but accept their apology.  We hope that they will not be doing this to any other person. 

  Business Response

  Date: 04/26/2024

  The customer found a listing for a vehicle here at Crest Nissan through a 3rd party listing site that we do not have control of. The 3rd party site has a vehicle of ours incorrectly listed with a price that was well below our websites price. This same customer priced out the vehicle through our website and subsequently found that this 3rd party site had the vehicle listed for considerably less. They contacted the dealership to confirm the pricing. The assistant sales manager that they spoke to confirmed the online price was correct, wrongfully assuming that they were referring to our dealership website's price. The customer came in demanding the price from the unaffiliated, 3rd party's site. Management declined and the customer left upset. After researching the situation, we reached out and explained our mistake and offered to honor the price that the customer wanted. They declined to purchase the vehicle at this price. We have since filed a complaint with the 3rd party listing site to get them to fix their mistake.

  Customer Answer

  Date: 05/03/2024

  I have reviewed the business response and accept this resolution. 

  The dealer reached out an apologized.  They confirmed that the sales person did indeed confirm the selling price of the car while on the phone with us, twice.  They offered to complete the sale at the agreed price, We declined to do business with this dealership but accept their apology.  We hope that they will not be doing this to any other person. 

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bougth a 2007 nissan versa from this dealership with just 68k milles, they offer transmition guarranty for 7 years, two years ago, when my car was cover under warranty for transmition, we had this check engine on. They said it was nothing, they just shut off the sensor and they send me home, the same sensor came back two years later, after my guarranty was expire and they said transmition is bad, they want to charge $6k to change the transmition. The guarranty expire on December 2023 . They wait until my guarranty was expired to tell me the transmition was bad so they don't cover the transmition to be replace.Nissan cars are bad. To replace the sensor they charge me $900. They said the sensor is inside of transmition and they have to take the transmition apart.I asked for the diagnosis and l didn't reicived it yet.They didn't check the transmition 2 years ago when l brought the car with same issue and same check engine on The transmition guarranty expired just 27 days ago.Its is very convenient for them than when my guarranty just expired the found the transmition is bad.Now l have car payments still for 3 more years and bad transmition. Do not buy nissan cars. Their transmition only last less that 7 years. I am waiting for the diagnosis to take my car to a certified technician to verify this diagnosis.Why they didn't fix the problem two years ago when the ligth was showing that the transmition has something wrong, maybe because it was under guarranty. They just shut off the sensor and do nothing.I am very disappointed about nissan cars. I tough they were reliable, we bough our cars in a dealership thinking that dealership sells you cars in good condition. This car just last two years with us. We put in this car less that 10k milles a year. How a big corporation like nissan sell cars that they transmitions las only 7 years.Our guarranty only expired 27 day ago .We want the transmition to be replace at no cost. The guarranty just expire 27 days ago.

  Business Response

  Date: 02/13/2024

  Crest Nissan was able to work with Nissan North America to get Nissan to cover half of the cost of the Transmission Replacement. Crest Nissan has completed the repairs and customer has picked up her vehicle.

• Initial Complaint

  Date:12/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Working with Crest Nissan for my new car has been the worst experience. I wish I could give this business negative stars and advise people to never shop with them again if they want to preserve their sanity, time, and energy. My husband and I purchased a 2023 Nissan Armada from this business. We live 5.5 hours away from the business and on our way home we got a call from the business stating that they messed the paperwork up and that we did not pay our $3,000 down payment. Well we put $0 down at signing and this was discussed several times with the salesperson as well as the finance person. We had to either resign the contract or take the car back living this far away with 2 small children. When discussing that we would finance through our own bank we were told that we would not be able to get the same APR with our own bank despite their error with our contract. We resigned the contract via email and figured it would be over. After inspecting the car further we realized we are missing the owners manual, headphones and remote that come with car. When reaching out to contacts at dealship we were told that they would not send us items until we sent my husbands school transcript to receive $500 off for being a graduate. We have sent transcript and graduation date and they are threatening to bill us the $500. We have still not heard anything about our missing items and know they can not withhold items from us that are issued with the car from the manufacturer. None of this situation has been solved at this time and we would like to be done with the dealership and just deal with the finance company from now on. We want our missing items from the car.

  Business Response

  Date: 12/26/2023

  The missing items from the vehicle were sent out the day after we were notified of they were missing from the vehicle. We have tried to contact ************************* multiple times and have not been able to make contact.

  Customer Answer

  Date: 12/26/2023

  I have reviewed the business response and accept this resolution. Although items were not sent out the *** after they were notified, all is satisfied now.